Smith Day Care Learning Center, Inc.

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received hour fitness voicemail in regards to this matter, they were unable to find my original contract since November 2015, therefor there is no reason to return their phone call since it is no added value to plead my case. This is unacceptable and should not give hour fitness a right to increase my annual dues. My original contract does not state fees will increase. I have paid the lifetime membership deal where it should not increase. So if corporate does state they can raise the dues, show me on my original contract?? There is no way corporate can show proof but modifying a new contract with new guidelines on fees. Which I find non acceptable, Go back to my original annual payment or give me all super sport access since I am paying more these days]Regards,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one email and two phone calls the first phone call I was able to answer and speak to a person in a different state that offered to give me half my money backOnly half of the money they stole from me after I asked for my membership to be closed.
I asked what are they doing to make sure this isn't happening to other people she couldn't answer.
I would like hour to do what is write and propose a way to keep this from happening to others.
Regards,*** ***

Dear*** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have addressed your feedback, as well as clarified the terms of your prepaid agreement.
Additionally, our records indicate that you purchased a prepaid All Club Super Sport membership on 6/24/Pursuant to your membership agreement with Hour Fitness, your prepaid membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did not offer anything.Regards,*** ***

Dear Mr***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the additional comments you provided to the Revdex.com. Unfortunately, they were unable to speak with youAt your
earliest convenience, please contact us by calling the phone number provided in
their voicemail for assistance
We look forward to speaking with you soon!
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youAt your earliest convenience, please contact us by calling the phone number
provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Hi,
I currently have a new number then the one on fileMY NEW NUMBER IS *** I can be reached anytime after pm central.
TThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. The phone number you have provided in your correspondence is for a business called *** *** and we have not received a response to our voice-mails. At your earliest convenience, please contact
our office for further assistance.We look forward to hearing from you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called 24/Hour Fitness back at the number they called me on and when I finally spoke to the person who had called me, they had nothing to tell me, as if they didn't know why I called them backNo resolutionNo action on their partNothing.Regards,*** ***

Dear Dr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness
Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager.
Should you have any questions, please let us know
Yours in Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and FitnessHour Fitness Corporate
Office

Dear Ms
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have addressed the feedback you provided regarding your local club.
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that the local Club Manager has since contacted you and resolved your concernIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***