Smith Day Care Learning Center, Inc.

Dear ***Our records indicate that you were contacted by a Member Care Specialist from our office on 10/27/However, we were unable to reach you to discuss this matterAt your earliest convenience, please contact our office by calling the phone number provided in our voicemail.We look forward
to speaking with you soon.Promoting Health and Fitness,Hour Fitness Worldwide, Inc

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe response from Hour Fitness is a complete lie. *** from the *** office called me on Monday, May 9, 2016. I was at work and was unable to pick up my cell phone. On my lunch break, I returned the call. He was not available. On Tuesday, May 10, 2016, I called *** again and once again he was not available. I left a message. I spoke with *** yesterday, May 12, 2016. Nothing was resolved, except an apology. I stand by my complaint that this business is horrible and their customer service is even worse.Regards,*** ***

Dear *** ***
Per
your membership agreement purchased on 09/18/06, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level.Per your request, we have ordered a copy of your agreementPlease allow 7-business days for processingYou will be sent a copy via email once received
Yours
in Fitness, Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I cannot accept an "offer" that doesn't existVague, perfunctory promises from yet another short-term "manager" are utterly devoid of meaningWhat I am asking for (along with all members) is basic sanitation, not unreasonable, costly amenitiesA health club that cannot assure basic sanitation should simply be shut down and re-opened with a true management teamMy last visit to the downtown *** location, out of the men's showers were out of order...yet againThe problem is chronicThis club should be forced to take down the Revdex.com sign at a very minimum.]Regards,*** ***

Dear *** ***We have placed another follow up call to your phone number providedUnfortunately we were unable to reach you to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you as you stated it wasn't a good time to take our call At your earliest convenience, please return our call for further assistance
We look forward to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business claims they can help but only if I do it on their termsIf they wanted to they could quite easily take me out of the system completely so no further payment would be requiredThere reference to contract terms signed are not valid considering the associate in person told me specifically that I could leave "whenever I wanted with no charge"Very misleading, misguided business practice.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and is working with you towards a resolutionShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A “good will effort” was not made in this caseIt is the liability of the person, yes, in most casesHowever, like I was told, in cases of gross negligence, it is the responsibility of the company as wellIt was gross negligence when a NON-MEMBER of Hour Fitness walked into the locker room and stole my possessions, as well as stealing my truck and damaging itI find it to be fair to take half responsibility in this matterI was under the impression the entire time I have been in attendance and paying for a membership that someone would be ensuring that non-members would not just enter without a membership, or because the front desk was not being manned properlyI find it to be socially irresponsible, and is very unethical for the company to take no responsibilityThen, after everything is said and done, just offer me empathy for the situation at hand. On behalf of myself and my family, I only find it fair that half of the responsibility is taken by both partiesI am willing to accept gross negligence played a role in both sidesTherefore, each party should be responsible for half of the damages that occurred. Thank you!
Regards,
*** ***

Dear *** ***
Our records indicate
that a Member Care Specialist from our office has contacted you and is? currently? working with you regarding your concern.? ?
If you have any
questions, please let us know
Promoting Health and
Fitness,Hour Fitness
Corporate
Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** P.S? I am still going to look for the original printed contract because I believe it's slightly different than what the business pulled electronically? If I find it and still take issue, I will notify the business, as well as this office? Thanks

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you? At your earliest convenience, please return our call by calling the phone number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate
?

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com.?
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business response was to have a local club manager talk to meThe club manager for the *** location contacted me, and asked that I
meet with her to discuss this complaintDuring our meeting, she
explained the specific criteria, all hidden and unknown to members, that
were necessary to be granted access to the replacement Super Sport in
*** club after the original Active in *** club closedI did
not go to the Active in *** before it closed because it was located further than
the Active in *** so I obviously did not qualify nor did I dispute access to that
club.? I told her I had significant attendance to the Active in ***
before it closed, but was still not granted access to the replacement
Super SportShe recalled that an upgrade offer of (

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.This lady from four fitness corporate office called me and told me that there is nothing she can doSo, I asked her why she called me and wasted my timeShe said there is nothing she can do about it and she just wanted to have a conversationThey don't have any solution for meThey said there is nothing they can do to solve this problemThey increased over 300% of my membership feesThe contract states 3% to 5% increaseThey said it is for monthly membershipMy membership is yearlySo, they said the terms and condition did not apply to my membershipSo, why did they increase over 300% of my membership fees? They didn't fix anything at all at the fitness centerEverything is very dirty and broken including light bulbs, fitness machine, men locker room, steam room, sauna, pool, restroom, sinks, faucet, doors, benches, floor, ceilingsThey pretended to fix sauna room and steam room and closed for a whileThen, they didn't fix anythingThey just cleaned the floorThey are still closing the pool without fixing or remodeling anythingThis is ridiculousThe place is very dirtyWater fountain is also very dirtyThis place definitely have health concern.? My main concern is the over 300% increase of my membershipThe original terms and condition stated that my membership fee is fixed for lifeIt is the life-time membershipThey cannot increase even a centThe terms and condition did not state that they can increase over 300%They increased my membership fees while nearly everything is broken in this placeThey called me wasted my time without any solution in their sideShe said she is the boss and her boss cannot speak with mePlease fix the problemOtherwise, I have to further complain to everywhere.? Regards,*** *** ***