Smith Day Care Learning Center, Inc.

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business response was to have a local club manager talk to meThe club manager for the *** location contacted me, and asked that I
meet with her to discuss this complaintDuring our meeting, she
explained the specific criteria, all hidden and unknown to members, that
were necessary to be granted access to the replacement Super Sport in
*** club after the original Active in *** club closedI did
not go to the Active in *** before it closed because it was located further than
the Active in *** so I obviously did not qualify nor did I dispute access to that
club.? I told her I had significant attendance to the Active in ***
before it closed, but was still not granted access to the replacement
Super SportShe recalled that an upgrade offer of (

I received a call from the business earlier this week.? The service person agreed to refund my money as requested.? I haven't seen the credit on my account statement yet, but I believe it has been satisfactorily resolved
Thank you!
*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? From:? *** *** ***Date: Mon, Jun 13, at 1:PMSubject: ***To:***hour fitness email mailed my the contractIt had the $a year renewalOne of the following pages had a right to increase the due by 3%Not 400% like what was done
Regards,*** ***

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24? Hour? Fitness? membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.?
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.?
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness,? Hour Fitness Corporate Office
?

Dear *** ***Our records indicate that the Operations Manager has contacted you in follow up to your feedback regarding your local clubShould you have any further questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the additional comments you provided to the Revdex.comUnfortunately, they were still not able to speak you in order to obtain more information to assist with your concern.? At your earliest convenience, please contact us by calling the phone number provided in their voicemail.? Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Per your conversation with our office, our records do not show that we received a request to cancel your membership in July of last year as you indicate in your correspondence to the Revdex.com? Since Hour Fitness memberships are not based on usage, we would
not cancel your membership without your consent which is why your account remained active in our system until your recent contact to our office on May 12,
Please note that per your signed contract, if there is an error in an? amount? billed under your agreement, you must notify us within days after the date the EFT debit or? credit? card change was made, or we? will? not be obligated to re-credit your accountAdditionally, it is best practice and the responsibility of the member to review their bank statements and report any discrepancies or billing errors to Hour Fitness or their bank in a timely manner? As such, we are unable to honor the requested refund without proof of your intent to cancel on the date you providedOur records reflect that ? we did? attempt? to work with you as a gesture of goodwillWe are sorry to hear that you declined our? offer.?
Please be assured that, per your request, your membership is cancelled in our system and there will be no further debits to your account
If you should locate proof of? your request to cancel as stated in your correspondence, please contact our officeOnce received, we can research this further and if it is determined that an error occurred on behalf of Hour Fitness, we will be happy to process and expedite the appropriate refund
Yours in Fitness,Hour Fitness Corporate Office
?
?
?

Dear Mr***,
Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to
speak with youAt your earliest convenience, please contact us by
calling the phone number provided in their voicemail for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office
?
?

Dear ***Our records indicate that your concern has been resolved by our officeShould you have any questionsplease let us know.Yours in Fitness,Hour Fitness Corporate

Dear *** ***,
Our records indicate that your concern has been resolved by our office.? ? Should you have any further questions,
please let us know.?
We wish you continued success with your future
fitness endeavors
Promoting Health and Fitness,?
Hour Fitness
Corporate Office

Dear Mr***,
Per
your membership agreement purchased on 08/19/07, your membership is eligible
for an annual dues increase after the? initial? prepaid
term.? Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.?
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,?
Hour Fitness Corporate

Dear Mr***
Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mails? left for you by our Member Care Specialist
We thank
you in advance for your
patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
According? to our records, a copy of your signed agreement was sent to your email address on file on 3/28/per your requestAdditionally, our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you regarding your membership concern? Should you have any questions, please let us know
We thank you for your patience while resolving this matter.?
Promoting Health and Fitness,? Hour Fitness Corporate Office

Dear *** ***Another call was placed to the phone number provided in your most recent correspondenceUnfortunately we were not able to reach you.? ? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,? Hour Fitness Corporate Office

I have reviewed the? response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me.?
I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I will not repeat myselfI will not accept any other offers except to those "lied" to me by your sales associate, who by the way has been promoted to a facility manager at another nearby Hour Fitness gymThanks
Regards,
*** ***

Dear Ms
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have addressed your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate? Office
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