Smith Day Care Learning Center, Inc.

Dear *** ***Our records indicate that the local District Manager has contacted you in follow up to your feedback provided to the Revdex.com and is working with you towards a resolution to your concern
Should you have any questions, please let us know
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Dear Ms***,In response to your request for a refund for the month of AprilPlease note, our records indicate that the requested refund was processed by our office on 4/6/A refund in the amount of $was processed back to the credit card used for payment (*** ending in ***)This amount represents the amount debited on 4/5/for your membership dues for the month of April? Additionally, there have been no further debits taken from your account.Sincerely,Hour Fitness Corporate Office

Dear Mr***,
We have reviewed your
additional comments filed with the Revdex.com regarding your
Hour Fitness membership
Pursuant to your
membership agreement purchased on 1/16/07, your membership is eligible for an
annual renewal increase after the first 12- month renewal term immediately
following the initial prepaid termPlease note that this increase was not a
decision which we took lightlyHowever, it was an important and necessary step
to ensure we provide all of our members with a clean, friendly, well-maintained
club experience
We are unable to comply
with your request to reduce your annual renewalHowever, we do believe that
even with the increase, you are still getting a great value at a highly
competitive rate
We thank you for being a
member and wish you continued success with your future fitness goals
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.?
Sincerely,Hour Fitness Corporate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that you purchased a Keep Fit Commitment membership on 8/25/The minimum term of your agreement is months, (your Commitment Period)During your month Commitment Period, your agreement is non-cancelable, unless specifically stated otherwise in Section However, we understand that you may be experiencing an extenuating circumstance where an exception may be made in your case
As previously requested, we would like the opportunity to speak with you in order to determine the appropriate next steps to move forwardPlease? contact us by calling the phone number provided in the? voice-mails? left for you by the local Club Manager
We look forward to hearing from you
Sincerely, Hour Fitness Corporate Office

Dear *** ***Since your concern is related to the conditions of your local club, it is? necessary? for us to collaborate with club management as they are responsible for the upkeep and general operations of their? locationPlease be assured that the Club Manager is aware of and actively involved in addressing your feedbackWe ask for your patience in allowing them the opportunity to address your concerns for the desired long term resolution? We encourage you to stay in touch with the Club Manager so they can provide you with any updates or accomplishments regarding their progress.? We apologize for any inconvenience that this may have caused and thank you for being a member.Yours in Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you.? At your earliest convenience, please contact us by calling the phone number
provided in their voice mails.? We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.?
?
I'd like to let hour fitness know that while yes, they did resolve my personal issue - a customer should not have to go leaps and mounds to get the service they need -- hour is in business because of people like meI did get what I wanted, but the people "helping" me were very passive aggressive and I pretty much had to scream and shout, go to social media, go to the Revdex.com to get any type of help -- it should not be that wayHad the right information been communicated to me as soon as I called on the very first day, I probably would not have escalated the issue at allMy problem was after weeks of being transferred to all the wrong people, I finally came in contact with someone who was capable of helping me, but after all this effort, they basically told me that I was wrong and they can't do anything for me
After putting me through all those weeks of work DURING MY WORK HOURS, they could have said "I'm sorry, this information should have been communicated to you up front" and maybe done SOMETHING to make me feel like I've been heardInstead they pretty much told me they couldn't do anything and after fighting with them publicly on social media is when I was told that the length of my membership has been adjustedA company shouldn't make their customer go through such hurdles to do what's right by the customer (who is paying them to stay in business)
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
We are not coming to an agreementAs I stated in my complaint what was said and promised when meeting with the salesperson at hour fitness differs from the contractI already said in the complaint what happened and you should be held responsible as a company for sales tactics your employees use in order to get the sales.?
Regards,
*** ***

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.A more incremental increase would have made more sense.Regards,*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have addressed your concernShould you have any questions, please let us know.?
Promoting Health and Fitness,Hour Fitness Corporate

Revdex.com:I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.This is a rejection because we haven't reached an agreement yetI have been in communication with the local district manager, however they've been unable? to grant me what I have requested.Regards,*** ***

My situation has been resolved? I was allowed to have the same options as my husband with our memberships
?
Thank you very much for your time and efforts in resolving this dispute?

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that the local District Manager has contacted you in follow up to your concernShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate Office?

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our office.? Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that the message is inaccurate? I did not receive any phone calls from the corporate officeHowever, the local gym manager spoke to my wife after she returned his call on my behalfThe account was cancelledAlthough we didn't get the $in membership fees back from the two months priorI will consider this complaint resolvedThank you very much for your assistance in this matter.?
Regards,
*** ***

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24? Hour? Fitness? membership
Pursuant
to your? membership? agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the? initial? prepaid
term.? Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.?
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to approximately clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,?
Hour Fitness Corporate