Hello,? I filed a complaint recently against Hour Fitness with your office - For whatever reasons the emails went into my junk folder and when I clicked through the the portal it didn’t allow me to respond to the complaint further since it has been closed already by the time I checked my Spam folder.? This issue is resolved and I am satisfied with the business response on my end.? Thanks,? [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mail(s) they have left for you in follow up to your concern Once again, we apologize for any inconvenience that this has caused and look forward to speaking with you soon.? ? Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that a Member Care Specialist from our office has contacted you and is? currently? working with you regarding your concern.? ? If you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowmy membership was terminated in AugustI shouldn't have charged for this monthThey need to refund the for the last month.Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below This response does not respect my privacyYou used my credit card without my permission to get paid for someone else's servicesIf I do not take a full refund, then I will have to take legal action, because this is nothing else but a fraudulent action Regards, [redacted] ***
Dear Mr***,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The company refunded a portion of the money I paid; two direct account deposits were made on 3/17/and on 3/18/for a total of I was told the money was refunded because 24hour fitness can't take a full payment of a membership and I would be required to pay monthly going forward? This is unacceptable because I paid on 1/19/with a supervisor if their employees are unfamiliar with hour's policies and rules they had two months to contact me or they could have said this at the time of my payment My other issue is I didn't agree to their terms I told the woman who called me on 3/18/I was busy and could she call me back on MondayI also told her I was not happy they deposited money in my account without my authorization, and they are still not giving receipts of these transactions via e-mail or their website.? I don’t think they are going about this situation legally and that is another concern I haveI want them to refund me the complete amount of I paid and void my membership because of their continued errors, lack of verification of financial transactions, and incompetence as a company Regards, [redacted] ***
Dear Mr [redacted] , Our records indicate that your concern has been addressed by our office.? Should you have any further questions, please let us know We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] As previously stated, our records indicate that a refund has been processed and refund check # [redacted] in the amount of $was mailed to your address on file on July 14, 2016.? Regarding the additional refund you are seeking in the? amount? of $266.67, our records indicate that Hour Fitness did not? successfully? collect this payment as it was reversed by your bankAlthough you provided a bank statement indicating a pending charge for $dated 6/2016, this payment was later? reversed? on 7/9/as a result of the? dispute? process you? initiated? with your bank.? Your? banking? institution? stopped payment and as a result, Hour Fitness did not collect this paymentAdditionally,? this? amount has been waived in our system as an extra precaution to assure you there will no further attempts for Hour Fitness to collect this amount? ? At this time, our records indicate that the appropriate refunds have been issued and there are no other refunds due to you regarding your account.? We hope that this brings some clarification to your concern as well as the terms of your refund.? ? Should you you require any further confirmation regarding the stop payment? initiated? by your bank, we encourage you to contact your banking? institution? for further assistance Sincerely,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have? placed? another follow up call to your phone number providedUnfortunately we were unable to reach you to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mails? left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The company's agreement was for annual dues to be $forever.? Times do change and I understand that but a deal is a deal.? The company has made no move to reduce my dues to the agreed upon $or to even reduce them from the $139.? ? The business practices are a scam.? They honored their pledge for years and now they are being unreasonable.? Reduce my annual rate to $39.Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Mr [redacted] Our records indicate that your concern has been resolved by our office.? ? Should you have any further questions, please let us know.? We wish you continued success with your future fitness goals Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] I have spoken with the business and a full refund has been issued an my account has been closedPlease consider this complaint resolved? Thank you for your assistance! Regards, [redacted]
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I will not repeat myselfI will not accept any other offers except to those "lied" to me by your sales associate, who by the way has been promoted to a facility manager at another nearby Hour Fitness gymThanks Regards, [redacted]
Dear [redacted] ***Unfortunately, we are? unable? to reach you by phone in order to address the? additional? feedback you? provided? to the Revdex.com because the phone number you provided has an automated? answering? service? which? requires? an access codeInstead, we have sent a follow up email to your email address on fileAt your earliest? convenience, please contact our office for further? assistance.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Per your membership agreement purchased on 04/06/04, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
RevDex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below There was no attempt made whatsoever made to resolve the issueThe caller just reiterated that this was a management decision to increase a contracted life term rateI told her this was akin to me buying a car and then a few years later being told now my remaining car payments will increase because 'the management decided so' though there is a signed contractI told her during this call I do not agree and that she should go back and find a resolution from 'management' and then call me backNo one called back since.? Regards, [redacted] ***
Hello,? I filed a complaint recently against Hour Fitness with your office - For whatever reasons the emails went into my junk folder and when I clicked through the the portal it didn’t allow me to respond to the complaint further since it has been closed already by the time I checked my Spam folder.? This issue is resolved and I am satisfied with the business response on my end.? Thanks,? [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mail(s) they have left for you in follow up to your concern Once again, we apologize for any inconvenience that this has caused and look forward to speaking with you soon.? ? Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that a Member Care Specialist from our office has contacted you and is? currently? working with you regarding your concern.? ? If you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowmy membership was terminated in AugustI shouldn't have charged for this monthThey need to refund the for the last month.Regards, [redacted] ***
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below This response does not respect my privacyYou used my credit card without my permission to get paid for someone else's servicesIf I do not take a full refund, then I will have to take legal action, because this is nothing else but a fraudulent action Regards, [redacted] ***
Dear Mr***,Our records indicate that the local District Manager has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The company refunded a portion of the money I paid; two direct account deposits were made on 3/17/and on 3/18/for a total of I was told the money was refunded because 24hour fitness can't take a full payment of a membership and I would be required to pay monthly going forward? This is unacceptable because I paid on 1/19/with a supervisor if their employees are unfamiliar with hour's policies and rules they had two months to contact me or they could have said this at the time of my payment My other issue is I didn't agree to their terms I told the woman who called me on 3/18/I was busy and could she call me back on MondayI also told her I was not happy they deposited money in my account without my authorization, and they are still not giving receipts of these transactions via e-mail or their website.? I don’t think they are going about this situation legally and that is another concern I haveI want them to refund me the complete amount of I paid and void my membership because of their continued errors, lack of verification of financial transactions, and incompetence as a company Regards, [redacted] ***
Dear Mr [redacted] , Our records indicate that your concern has been addressed by our office.? Should you have any further questions, please let us know We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] As previously stated, our records indicate that a refund has been processed and refund check # [redacted] in the amount of $was mailed to your address on file on July 14, 2016.? Regarding the additional refund you are seeking in the? amount? of $266.67, our records indicate that Hour Fitness did not? successfully? collect this payment as it was reversed by your bankAlthough you provided a bank statement indicating a pending charge for $dated 6/2016, this payment was later? reversed? on 7/9/as a result of the? dispute? process you? initiated? with your bank.? Your? banking? institution? stopped payment and as a result, Hour Fitness did not collect this paymentAdditionally,? this? amount has been waived in our system as an extra precaution to assure you there will no further attempts for Hour Fitness to collect this amount? ? At this time, our records indicate that the appropriate refunds have been issued and there are no other refunds due to you regarding your account.? We hope that this brings some clarification to your concern as well as the terms of your refund.? ? Should you you require any further confirmation regarding the stop payment? initiated? by your bank, we encourage you to contact your banking? institution? for further assistance Sincerely,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] We have? placed? another follow up call to your phone number providedUnfortunately we were unable to reach you to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mails? left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The company's agreement was for annual dues to be $forever.? Times do change and I understand that but a deal is a deal.? The company has made no move to reduce my dues to the agreed upon $or to even reduce them from the $139.? ? The business practices are a scam.? They honored their pledge for years and now they are being unreasonable.? Reduce my annual rate to $39.Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Mr [redacted] Our records indicate that your concern has been resolved by our office.? ? Should you have any further questions, please let us know.? We wish you continued success with your future fitness goals Promoting Health and Fitness,? Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] I have spoken with the business and a full refund has been issued an my account has been closedPlease consider this complaint resolved? Thank you for your assistance! Regards, [redacted]
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I will not repeat myselfI will not accept any other offers except to those "lied" to me by your sales associate, who by the way has been promoted to a facility manager at another nearby Hour Fitness gymThanks Regards, [redacted]
Dear [redacted] ***Unfortunately, we are? unable? to reach you by phone in order to address the? additional? feedback you? provided? to the Revdex.com because the phone number you provided has an automated? answering? service? which? requires? an access codeInstead, we have sent a follow up email to your email address on fileAt your earliest? convenience, please contact our office for further? assistance.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Per your membership agreement purchased on 04/06/04, your membership is eligible for an annual dues increase after the? initial? prepaid term.? Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.? We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness,? Hour Fitness Corporate
RevDex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below There was no attempt made whatsoever made to resolve the issueThe caller just reiterated that this was a management decision to increase a contracted life term rateI told her this was akin to me buying a car and then a few years later being told now my remaining car payments will increase because 'the management decided so' though there is a signed contractI told her during this call I do not agree and that she should go back and find a resolution from 'management' and then call me backNo one called back since.? Regards, [redacted] ***