Smitty's Restaurants

***Coleman Furniture has recognized the issue with the table and has proceeded with scheduling a certified furniture technician to address and resolve the matter with the tableOnce the technician has completed this job, the item should be up to 100% manufacturer standards. Sharon
M***Coleman Furniture

***We apologize again for the issues on this orderCheck #*** in the amount of $was sent out from our office on Wednesday and customer should receive it within a few days, via *** mailThis was as per customer's request. This should resolve all issues on this order.Wishing you a
wonderful holiday weekend!Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have just sent the return fees which are extremely high, over $although it is printed in their return policy I do not believe it is ethical to have customers pay anything for products that arrive damaged and poor quality productsjust because something is printed it doesn’t make it right
I am requesting a return and full refund with no shipping or restocking fee That is the only solution that would be satisfying to me otherwise I will not proceed with the return and ensure that I share my feedback whenever and wherever possible so that other customers do not have to experience this I appreciate any assistance that can be provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As mentioned delivery was made July they really expected me to wait until September and not furnish my dining room area and eat in the floor? They are clearly stating that the furniture was ready to rede liver in September From July to September after being told in July that restoration would not take longer than daysThey wanted to return the furniture in September I think this is a huge inconsideration and Hardship to me as the client to have my kids without a table to eat on fromjuly to September due to no fault of my ownI think in this case I deserve a full refund in this matter I have already purchased s dining room set and should not be stuck with two on their errors and damages and lack of consideration*** reopened the claim be ause they are attempting to collect payment from me and I am not willing to pay for something I did not receive in good order with a timely and considerate fashionI purchased in June and the company could not deliver in good condition until SeptemberThus is unfair 100%.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The dimensions we give our provided by the manufacturer - *** *** - and furniture was delivered as ordered - to the customer and setup in room of choice - inspected to be correct items, and signed for in perfect conditionWe verified with *** that items were correct - and
therefore we cannot refund this purchase amountWe can offer a compensation of as a credit on a future order, as our ways of wanting to show our customers that we do care about issues - but we cannot refund the order at this time.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.While I appreciate the resolution, it was timely and would recommend that Coleman review its customer service processes
Sincerely,
*** ***

***Customer has disputed the charges with the credit card company, and they have credited back the restocking fees at this pointOnce they finalize, we are wiling to work with the customer, but we do need them to come to a conclusion prior.Sharon M***Coleman Furniture

***Coleman Furniture was waiting for the customer to confirm receipt of the necessary partsWith the parts being received at the customer's home, a furniture technician has been sourced and will be contacted the customer within business days to schedule the visit to install the necessary parts. Sharon M***Coleman Furniture

***Let me know if this response will suffice....Coleman Furniture spoke to this customer on 10/**/regarding the customer's glass table having shatteredColeman Furniture had researched this matter and determined that this order was placed in and therefore the one year manufacturer
warranty is no longer in effectColeman Furniture had conveyed apologies to the customer along with expressing that no further action would be able to take place. Sharon M***Coleman Furniture

There moving company left a full size mattress on a queen frameThey never called me to verifyThe mattress should have stayed on the truck

***Coleman Furniture has been in touch with the customer and replacement items have been ordered to ensure that the customer receives all their items in 100% manufacturer condition. We will get the items to the customer as soon as they arrive at the local delivery company and are
inspected. Coleman Furniture apologizes for the problem the customer has experienced and are working with our delivery partners to ensure that this does not occur again.Sharon M***Coleman Furniture

***Coleman Furniture has been extensively working with this customer towards resolving the issue with ottomanColeman Furniture proceeded to source, schedule and absorb the cost to resolve the issue with the ottomanOn 4/**/17,a certified furniture technician went to the customer's home and resolved the issues with the broken frameThe ottoman is now up to 100% manufacturer standards and the issue has been resolved and completed Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to their order. Their items have arrived at the local delivery company and is currently undergoing the inspection process. As soon as it passes inspection the customer will be scheduled for an immediate
delivery Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still haven't heard from a technicianAs per there last message they were suppose to be setting up for a technician to come out if fix my sofaBut, as of today nobody has contacted me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated, however, we have tried to resolve this with the customer and fulfill her order. Coleman Furniture has a very rigorous quality control procedure that mandates all items are inspected for defects or damage prior to delivery to
customer to ensure that items are at 100%. Unfortunately the customers item did not pass inspection and customer was advised of this. Customer opted to cancel order instead of allowing us to resolve the issue for her.A replacement item was ordered for the customer and the customer was offered a monetary compensation for the delay in delivering her order. Customer decided that she wanted to cancel her order and as such cancellation fees were assessed. If the customer would like we are able to rescind her cancellation and deliver their order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am responding to the claim that the third party in this case Coleman AKA Renegade furniture was the receiver of the funds and did not supply the product as orderedThey attempted to reconcile for an inferior product and I did not purchase the product as was delivered and would not accept furniture in different dye lotsWhile conversing with them the delivery men agreed that I should be accepting furniture in new condition of the same dye lot at the same timeThe company refused to understand although I attempted to explainWhile the conversation was taking place the drivers packed up the what was delivered and put it back on their truck.Simply put I paid for a new piece sectional of the same dye lot to be delivered at the same timeNothing more, nothing lessWhy should a consumer be subjected to accept anything other than what was expected? This is a breach of contract by the shipper and third party and I want my money refunded.Please explain why I or any other consumer should be the injured party?
Sincerely,
*** ***

***When a customer places an order online they are responsible for all dimensions and the dimensions of each item are clearly indicated on our website. Upon arriving at the customers home our professional delivery personal were able to determine that the curvature and overhang for the
customers stairs would not allow the item to be successfully delivered without damage to the item At that time the customer was given the option to sign a release of liability waiver that would enable the delivery personnel to attempt to deliver under those conditions We advised the customer that he could accept delivery and bring into his home himself, however, if he was not able to accept delivery and cancelled his order then fees would be assessed as he is responsible for the dimensions and ensuring the items he purchases are able to fit into his home.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration and wants to get this issue resolved . The customer ordered a living room set. The manufacturer inadvertently sent and incorrect item. This was caught during delivery and customer was advised she could keep the out
of correct items in her home and the 3rd would be delivered to her as soon as we received the correct item from the manufacturer. Customer was concerned about the color matching and dye lot issues and we assured the customer that the items would be of the same color dye lot and there would be no color mismatching - customer refused to accept her delivery and refused to wait for the correct piece to be sent - as such - with a cancellation of her order fees would be assessed We can deliver the items to the customer - including the correct item she wants if she would like to accept her delivery. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Coleman Furniture would not even discuss the defective finish on our table with their furniture tech. We feel that we did not get heard by Coleman Furniture.A company should not be able to send out unqualified delivery personnel that do not know what they are doing, confuse everyone and leave not doing their paperwork correctly to allow Coleman Furniture to ' NOT STAND BEHIND AN EXCHANGE OF BRAND NEW PIECE OF FURNITURE THAT HAS CLEARLY A MANUFACTURE DEFECT PER THEIR FURNITURE TECH that came at a later date . This defect did not occur in transit and Coleman Furniture should have to be accountable for the exchange. Unqualified delivery people is the problem, they did not know anything about furniture, or how to write up a report! We should be able to live with a beautiful table with our chairs and not look at our table with pure disappointment with a defective finish from their factory!!!!!
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. The needed part was ordered from the manufacturer and the top was restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed their order. As the customer did not want that to happen they were refunded minus fees. Sharon M***Coleman Furniture