Smitty's Restaurants

***As the customer has decided not to return the order there is no further follow up needed at this time. As a gesture of good customer service we will refund the customer $for the inconvenience she felt.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Director of Operations (Felize C***) at Coleman furniture responded to an email of mine on April **, explicitly saying ,"The rails will be able to ship from the manufacturer on April ***, Once they arrive at the delivery hubYou will be contacted to schedule a delivery". I will not believe a word this company puts fourth until this issue is resolved in timely manner and stop getting the runaround.Sincerely, *** ***
Sincerely,
*** ***

***,The sectional delivered to the customer was as sold and as advertised on our websiteIn regard to connectors - the manufacturer no longer provides them, and this isn't listed in the descriptionWe are willing to work with customer to offer a discount on the order - and customer can
get connectors added if they would likeWe are committing to getting this corrected so that customer can find resolution in this.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has NOT been resolved because I was deceitfully advised by Coleman Furniture While Coleman Furniture has responded by simply stating that they stand behind their policies, I have been charged a restocking fee after Coleman Furniture deceitfully advised me that they would deliver the item I ordered in 4-weeks Coleman Furniture did not deliver as they advised I have a transcribed voice mail that Maxine from Coleman Furniture left me on July *, 2016, stating SPECIFICALLY that my item would be delivered in 4-weeks Had she advised on July * when she left that voicemail that the order would arrive in 8-weeks, which is outside of my time frame before returning to work and school as I explained to both Maxine and Steven during ordering, then I would have had opportunity to cancel the order at time However, I did not cancel the order at that time because I was informed that I would receive the item in 4-weeks, which would have been the first or second week of August within my scheduled time frame When I talked with Coleman Furniture the second week in August, I was advised that the delivery company would call me at the end of August to schedule delivery The delivery company left me a message stating that they did not know when they would have a truck coming to my area This entire process has been deceptive Coleman Furniture deceitfully advised me and their delivery company was vague as well, neither of which is good business in any form.
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Sincerely,
*** ***

***The customer had contacted Coleman Furniture on 7/**/regarding an issue with her chair that she had received on 6/*/The customer had completed and submitted the warranty claim form on 7/**/Within the context of the warranty form that the customer had completed and
acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary parts were found to be available and were sent to the customer to address the issue at handColeman Furniture was not able to take back the chair from the customer as it was beyond the five day return policy

***Coleman Furniture understands the customer is frustrated. However, the item was delivered to the customer on 2/**/17. All items have a packing slip attached to them as well as a label on the box. Customer contacted us a month after delivery took place and advised that the
item was not received and that she had received the wrong item. As such we are unable to submit a claim for this order nor can we verify that the incorrect item was shipped Sharon M***Coleman Furniture

***We apologize for the issues involved on this order.We can waive the restocking fee for this customer - as we are committed to having happy customersHowever, the shipping charges to send back the order to the manufacturer - of $still would applyPlease advise us if customer would
like to accept delivery at a $discount on the order, or pay the $shipping charges to send back order to the manufacturer.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
once again, we, the customer had to contact Coleman Furniture in regards to this order to find out the status of our shipmentThe response from the company says that we would be contacted this week to schedule a delivery and this never happenedI am choosing to escalate this and I would like to know what can be done on your part because I am ready fir my next move of contacting my credit card company and claiming fraud against Coleman as I was billed a month ago and still have no merchandisePlease advise on the next steps to take. Thank you
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Sincerely,
*** ***

***Coleman Furniture understands the customers frustration in resolving this issue. We have reached out to the customer and advised that he will be scheduled for delivery. We have also discussed compensation with the customer. We are confident we will be able to resolve this
issue to the customers satisfaction.Sharon M***Coleman Furniture

***Coleman Furniture has actively worked with the delivery hub to ensure this order is promptly deliveredThe order was delivered to the customer on 6/**/Coleman sincerely apologizes for any delays with the delivery that occurred.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Images are attached Based on the attached images, I strongly disagree with Coleman's response that states that the manufacturer determined that the images meet manufacturer's standards And if this is true and as I requested in email dated 07/** to Coleman to please help me understand by sending written supporting documentation from the manufacturer's on their letterhead stating that these images meet their standards along with manufacturer's contact information.
Revdex.com, if you cannot view these images, please contact me to forward via another method.Sincerely, ***
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is unhappy. Delivery time frames are estimates and since we have exceeded our estimated time we have offered to compensate the customer for that inconvenience. We apologize to the customer for the delay and any inconvenience that she has experienced. We have refunded the customer minus cancellation fees as she has advised she will not accept delivery. We will not be refunding any further Sharon M***Coleman Furniture

*** We have successfully resolved this issue with the customer and the order is being deliverd on 11/*/ The customer was under the impression that the sofa came un-assembled and would be out together in her home. She has since been properly informed and is accepting
re-delivery. The show wood was damaged during delivery as she did not take note of dimensions and replacement show wood was ordered. To make sure it is not damaged during delivery they will be attaching the show wood after delivering inside her home.This should resolve all issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint HAS been
resolved, HOWEVER:
After my complaint was filed with the Revdex.com and after unrelenting persistence on my part a Coleman representative agreed to the full refund, thus resolving MY issue with this transaction.That said, I strongly recommend the Revdex.com investigate the business practices of this companyTheir terms and conditions and "fine print" are very hidden and ambiguous so when a purchase is made, all included clauses trap the consumer into essentially purchasing a damaged item without the chance of a full refund, no matter the damage, no matter the shipping time or shipping delaysI was nearly months with still no item and no estimated shipping date. It is my belief that Coleman purchases damaged items at a significantly reduced price, attempts to "repair" them, hikes up the price, and markets them as new and undamaged to the consumerThis in itself is fraud.The there is a delay in shipping because the items sit in a warehouse while repairs are being madeNone of this is made clear to the consumer, and every attempt at trying to locate your item is covered in lies by their representatives.Reputable furniture companies stand behind the products they sale, and if they are damaged, usually the consumer does not pay for that product. I was lied to many times by Coleman furniture representativesTheir deception was debunked only when a representative mistakenly informed me my item was damaged and in a warehouse for repair, otherwise I would not have known I was essentially getting damaged goods with "hidden" repairs. I strongly believe consumers need to be aware of the unethical and misleading methods Coleman uses to trap a consumer into a purchase they will not get for months.THEREFORE I AM URGING THE Revdex.com TO LOOK AT REVIEWS OF THIS COMPANY ONLINE, THERE ARE MANY MANY ALLEGATIONS OF FRAUD AND DECEITFUL BUSINESS PRACTICES
Thank you for your time on this, please let me know if something can be doneMy item was 2,and I was prepared to file in small claims against Coleman.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is correct, we have been reimbursed after winning the credit card dispute We are still stuck with a damaged product that we now have to figure out what to do with it I am willing to take care of the damaged product just so this entire thing can be done and over with If they want it back, I would love for them to take it off my hands.I do still believe that the Revdex.com should make this case known to other clients and it should affect there company rating This has been a nightmare and other customers need to be aware I would appreciate a letter from Coleman furniture apologizing for this huge headache and acknowledging they were in the wrong and steps they are going to do to help prevent this from happening in the future. I am totally willing to move forward, but I also want to make sure others are aware of this problem
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The furniture arrived damaged and we did not sign off or accept deliveryRegardless of all the talk about furniture being inspected and carefully wrapped while in transit, the fact is our furniture was significantly damaged in transit.Based on the position of the headboard damage we think the damage was known before it came off the truck and yet the delivery attempt was still made.Since the furniture was damaged prior to delivery and we did not accept delivery we continue to expect reimbursement for the $in fees charged us by Coleman.Thank you,*** and *** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Coleman Furniture response was incomplete A) Nothing was responded about the argument they had with the technician who inspected the table and and acknowledged the defects .They failed to cooperate with technician who wanted to take apart the table and get this repaired at the warehouse where he would have access to tools required for the repair, They declined his request.B) Who is the manufacturer?C) I have not been advised by the Company on the packaging or assembly of the table in warehouse I have not approved the table to be shipped in an unpacked conditionHas the businesss adhered to standard packaging norms ? The table was assembled and was delivered in unpacked condition.D)Attached are images and videos sent to the business on day of delivery .If they decided not to repair the knot in the wood and trash sprayed on legs, why was this not communicated to me on the delivery day or within hours of delivery ?.E) What took you so long to setup a technician visit ? Your delayed response was intentional so as not to qualify this transaction for refund or return That was your motive from day one when you offered a $ in return for my acceptance of this product with defect. F) Knot in wood and trash sprayed legs are standard defects , if you are claiming these are intentional marks by the manufacturer , was any advertisement done on your online site which clearly indicates this exceptions to standard defects and have you asked for my approval when fulfilling this order?g)Even an inexpensive table , would be shipped with assembly instructions As a retailer, you are expected to ship with assembly instructionsDon't expect the customer to ask for it Your explanation that I must request for it is insane and proves your good will nature of this transaction and your poor service.Since you already had this unpacked and assembled, you failed to provide the packaging and labels for this shipment.I did not purchase a cross word puzzle !! E) It's been told clearly before accepting the delivery to get this repaired or refund the amount .Attached are few pictures and video's sent on day of delivery , could not attach everything here
Poor Service at it best !!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Interesting how the company continues to proceed with their deceit, and changes the subject to their attempts to send me a part-- ridiculous because there is not part needed-- instead of DIRECTLY responding to our VERY CLEAR charges:1) Coleman has yet to respond to our charge of a FABRICATED BILL of LADEN-- there was NO BILL of LADEN, and they have yet to produce one after our numerous requests-- despite the fact that this is our FIRST and FOREMOST CHARGE-- a fabricated Bill of Laden they say we signed, when in fact NONE EXISTS2) we began trying to return this piece the day we received it, WELL WITHIN the time period for "customer satisfaction guaranteed" returns; yet company delayed returning our calls and emails, and they refused to authorize the return3) company has FAILED to produce the photograph THEIR delivery people took of the piece, documenting the damage we have clearly defined; and continues to offer a "new part" for our furniture piece when this would not resolve the issue--- we want to RETURN the ITEM-- this request of ours has been CONSISTENT since day one-- we do not want furniture from UNETHICAL, deceitful, scandalous companies in our home
4) This company passes crap off to customers that is NOT AT ALL as DESCRIBED, lies about bill of ladens being signed, refuses to return calls until after the window of guaranteed return, and then tries to pass off this supposed "generosity" of sending us a new part or technician to resolve a damaged piece that we have not wanted since the moment we received it, and have been trying to return since day oneThis is unethical and deceitful business practices, yet it appears that this is their standard modus operandi. This should NOT continue; customers CANNOT CONTINUE TO BE EXPLOITED on a regular basis by this company's unethical practices and scams.
Thank you.
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Sincerely,
*** ***

***Coleman Furniture prides itself in addressing and resolving all customer related issuesOn 1/**/a delivery was scheduled to occur to the customer's home. When the delivery did not take place, on 1/**/ the customer opted to purchase another item from a different retailer without giving Coleman Furniture the opportunity to investigate this matterColeman Furniture investigated the issue at hand and determined that the delivery had not taken place due a damage found on the double reclining sofa. A new replacement double reclining console had been ordered from the manufacturer when it was determined that the original item was not up to manufacturer standardsThe customer opted to not take delivery of this item as it been communicated to Coleman Furniture that the customer had already purchase another item. Sharon M***Coleman Furniture

MadelineOn 7/**/the customer contacted Coleman Furniture to advise that they had hired a technician to make the necessary adjustments and the bed was now operating correctlyOnce thecustomer provides Coleman Furniture with an itemized receipt...we will be happy to reimburse the customer up to
$150.00.Sharon M***Coleman Furniture