Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company continues to insist that plastic laminate is considered "wood products" which it is not The description provided by them further reinforces the "Wood" claim by saying it has a planked topThe top of the table, in reality, only has a planked appearance, not an actual planked surface
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The amount of compensation offered (first $now $50) is insufficient due to the fact that my out of pocket expenses alone in dealing with this mess equal $$for half a days lost wages for a second time window to retrieve the defective drawers, $spent on drawer handles so the bed could be used while I wait for the matching replacement handles to arrive, (so far nearly weeks and still did not receive them as of 6/**), and $for my trash hauler to remove the tons of packaging materials the second set of (handleless) drawers came inThe balance of what I am requesting is to compensate me for the fact that after all this time spent repeatedly calling, emailing, and awaiting replacement drawers, I am still left with a DEFECTIVE product as the second set of drawers they sent me also do not close completely!! I currently find myself in the same situation as the first day the bed was delivered nearly two months ago, only now the ill fitting drawers are also missing the handles After reading many negative customer reviews about this company (too late) I believe they sell factory seconds to unsuspecting customers and hope no one complains about the poor quality or are deterred from returning the defective merchandise by the excessive restocking fees they chargeBottom line, a storage bed is purchased with a specific purpose in mind and if the drawers do not fit and function properly, the piece of furniture is not meeting it's intended purposeMy request for a refund in the amount of $stands
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture is attempting to resolve this issue with the customer. As the packaging was not retained we are unable to submit a claim to the freight carrier for the damaged item. However, as a good will gesture to resolve this we have asked the customer to donate the items
to a charity of their choice and we will send replacements for them. A customer service manager has made herself readily available to the customer and provided her direct number so the customer can reach out to us in an effort to get this resolved. Sharon M***Coleman Furniture

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company ( Coleman has not yet completed an exchange of my damage merchandise, continueddto be vague in their response to my concerns, and I'm now looking at the new year with no completed resolution on thousands of dollars of furniture I ordered in September.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture makes every effort to ensure the information that is available via the Coleman Furniture web site is clear and preciseColeman Furniture also has available sales team representatives to answer any and all questions that arise from customers. Coleman would like the
opportunity to work with this customer towards selecting furniture and placing an order with Coleman Furniture.com.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This business is not being truthful and I am appalledThey never reached out to me I have called the number listed and never received a return callYour Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture is working diligently to get this order fulfilled and delivered to the customer. As we advised the customer their table did not pass inspection and we needed to order a part from the manufacturer to restore the item The part has shipped from the
manufacturer and will be at the local delivery company shortly. The item will them be scheduled to the customer. Once the delivery is completed we will reimburse the customer $as compensation for the delay

***Coleman Furniture recognizes the customer's frustration at believing the item did not require a box springThis item clearly states via the online description that a box spring is required. Additionally, the item was fully assembled by Coleman Furniture and was ready to be used in the
customer's homeThe customer opted to return the item since she had not purchased the box springUpon learning of the corresponding return fees (which are indicated in our terms and conditions) the customer felt that she was being misleadThe item is currently at the local delivery company and is ready to be delivered upon the customer indicating they will accept delivery.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been calling them constantly , each day , to ask for a tracking number for the power cordAnd each day , I get the same story and runaround from there customer service , saying to me "*** ** *** *** *** ** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** "How long does it take to ship a power adapter from California or New Jersey where this manufacturer is located ??I buy products from California all the time and receive in no later than 3-days ! It's been much longer than that , I am get no answers from them just the run around and lies.Also , when I purchased the couch , I also purchased the warranty and it cost me $At the time , I have the couch less than weeks , and they are now giving the warranty for FREE with a purchase of over $on their websiteI called them about this as well , and Ofcourse , they said , " *** *** ** *** *** ** *** *** * *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** *** *** * ** *** *** ** *** *** *** *** "This is simply just wrong ! I have enclosed a picture from their website showing what I am stating.Every reputable company offers a price protection of atleast days of a product you purchase from themEven so , after spending over $with them. I also think giving me $is an insult considering my grievance is worth more than that for not receiving a complete order , and still getting the run around from themHaving to call them each day for this , with no end result ! I am very unhappy and I spent well over $, and don't deserve this type of quality of serviceAll their reviews are deceitful and completely NOT of what and how they represent themselves.For the record , I also tried to do what the customer representative said , with holding a blow dryer and smoothing out the surface of the damaged portion of the couch that came damaged via shipping , and it didn't do anything! Also , even after time , it will NOT go back to its natural form !It will continue to stay damaged !!This is simply just a horrible experience! My money is green like everyone else's , and I deserve better from them , especially spending that kind of money. All I am getting from Coleman Furniture is stories & lies
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Customer received sofa and love seat that had what looked like slice marks on the leather when delivered by our New Mexico delivery partner. Both items were refused at time of delivery.Our manager has spoken to the customer, we are having the replacement leather for both pieces sent to
the customers home and a tech will go to the customers home to replace the leather. Customer has agreed to that and the material has already been shipped via *** We will continue to work to get this resolved properly.Sharon M***Coleman Furniture

***Coleman Furniture has already ordered the correct new wedge from the manufacturer and its en route to the delivery hubOnce it arrives we will have it inspected and scheduled for deliveryUpon the customer accepting the entire order we will proceed with refunding the customer $for
the delays that have transpired with this order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have told this company over and over that I do not want a patched up piece of furniture when I paid for new, yet they are determined to "make me" take this piece of furnitureThere is no way to make a simple "adjustment" to move doors over to cover a three inch gapBased on other complaints and my dealings with them where they have not been honest with me, I do not wish to do any further business with them or accept any furniture from them I feel it would be a continual nightmare if I did I have reported this to my credit card company as a full refund is the only option now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never agreed to wait an indefinite amount of time for the delivery of the desks As I stated, copied and pasted verbatim what was the time frame in the email (2-weeks) was the time frame given to me If your argument for not refunding 100% of my purchase price is based on your position that you do not guarantee the delivery time, then that needs to be stated in the confirmation email as a caveat to the shipping time It should have stated that this was not guaranteed My order did not leave the manufacture's warehouse until 8/**, as I was told, so I knew that Coleman Furniture dropped the ball or the manufacturer, or the shipping company I should not be responsible for a penalty since that was the case I did not agree to any terms and conditions I placed the order I got an email stating 2-weeks That was fine I did not agree to further than weeks It's simple Coleman furniture gave me a time frame It was not met Not my fault Order Cancelled Refund 100% of my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated. However, the customer was advised of the cancellation fees when they placed their order with us. This is part of the terms and conditions that the customer agreed to when they placed their order. The customer also agreed to the fees when they spoke to our representatives to cancel their order. As such we have followed our policy that customer was advised of and the fees are valid. We will not be addressing furtherSharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent Coleman Furniture the paperwork not once but, TWICEBy email & postal mailI also sent SEVERAL pictures to *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The complete order was received this evening and was in good condition beyond the chair damage noted in the attached picture. I have contacted Coleman about this damage and noted on the BOL in the presence of the driver but as to the initial nature of the complaint, I am satisfied
Sincerely,
*** ***

***Coleman Furniture has been in touch with the customer and replacement items have been ordered to ensure that the customer receives all their items in 100% manufacturer condition. We will get the items to the customer as soon as they arrive at the local delivery company and are
inspected. Coleman Furniture apologizes for the problem the customer has experienced and are working with our delivery partners to ensure that this does not occur again.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration. And we apologize if the customer had a bad experience with our customer service department. We want to ensure that our customers are happy with the furniture they receive as well as the service they are provided.Customer
has been updated and the issue has been resolved. This customer has been scheduled for delivery. Sharon M***Coleman Furniture

***Coleman Furniture prides itself in addressing and resolving all customer related issuesOn 1/**/a delivery was scheduled to occur to the customer's home. When the delivery did not take place, on 1/**/ the customer opted to purchase another item from a different retailer without giving Coleman Furniture the opportunity to investigate this matterColeman Furniture investigated the issue at hand and determined that the delivery had not taken place due a damage found on the double reclining sofa. A new replacement double reclining console had been ordered from the manufacturer when it was determined that the original item was not up to manufacturer standardsThe customer opted to not take delivery of this item as it been communicated to Coleman Furniture that the customer had already purchase another item. Sharon M***Coleman Furniture