Smitty's Restaurants

***Coleman Furniture understands the customer is upset regarding this issue. We have already conformed with the customer that a replacement sofa is being delivered to her next week. Customer has agreed to that. We have offered customer $as compensation for the issues to
this point and would be willing to increase the amount to $150.00.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to his order. However, the customer received delivery of his items on 1/*/and signed for his delivery indicating everything had been received, inspected and found to be in good condition. The customer
called us the day after delivery and advised that he was missing the hardware for the mirror installation. We advised the customer we could send the hardware to him and compensate him $to install the mirror himself. At that time we were not advised of any other damages that he had found. As no damages were found at the time of delivery and were only brought to our attention weeks later we are unable to address those issues. As a courtesy we have offered to compensate him a total of $125.00.Sharon M***Coleman Furniture

***Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture. Customer has been offered compensation for the delays in delivery. *** ***Coleman Furniture

***Coleman Furniture understands and empathizes with the customer regarding their issue with their drawers for the chestColeman Furniture has proceeded with contacting the manufacturer and ordering replacement drawersThe drawers will come completely assembled from the manufacturer and will
be shipping directly to the customerAs a gesture of customer service for the issue that transpired with this specific instance, Coleman Furniture would like offer a refund of $to the customer. Sharon M*** Coleman Furniture

***Coleman Furniture will be arranging for the split delivery of the orderColeman Furniture will be contacting the delivery hub to make these arrangements immediatelyThe delivery company will be calling the customer today.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The damage did not happen after the deliveryI do not understand why this is so hard fro you to understand?
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to their order. The needed part was ordered from the manufacturer and top could and would be restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed
their order. As the customer did not want that to happen they were refunded minus fees.Sharon M***Coleman Furniture

*** Customer refused delivery of her item and after it was fully restored as per our terms and conditions that all customer agree to when they place their order she would not accept re-delivery. Customer was advised that if she refused to allow delivery of her items her order would be deemed cancelled and she would be refunded minus fees as per our terms and conditions. Customer spoke extensively with members of the management team at Coleman Furniture and would not accept delivery. Customer was refunded minus fees Customer has initiated a dispute for the purchase with her financial institution and Coleman Furniture has submitted all supporting documentation to them to resolve this issue. Sharon M***Coleman Furniture

***This customer ordered online where we provide detailed information regarding the items including the direction of the sectional, product skus, individual pictures, and layoutsOne of the layouts is provided by the manufacturer *** *** - and is for dimension reasons - to help
figure out how much total space is neededThis customer incorrectly thought they were getting the opposite configuration than what they ordered. The website correctly displays what the customer ordered and their order confirmation that they received also showed the customer exactly what configuration they ordered.We have advised the customer that to return this and get the opposite configuration they would have to pay fees. Customer refused. Customer accepted item at time of delivery.We can send this item back to the manufacturer - and we are willing to pay the restocking fees for the customer, but the customer will have to pay return shipping fees on this item
*** ***Coleman Furniture

***Coleman Furniture will be have a certified furniture technician contact the customer to arrange for the legs on the sofa to be properly installedThe customer should expect to hear from the technician within - business days to schedule a service appointment.Sharon M***Coleman
Furniture

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just wanted to touch basics with you in regards to my complaintSomeone has reached out to me and came by today days later to look at my furniture (Bed) and chip Night stand. I was told that the bed was made poorly and that I will receive a call in business days to see what can be done to resolve the issue.Once again I am being inconvenienced, Its been over a month and I have not slept in my bedI was sleeping on the floor for weeks with my son and staying at friends house and paying them to be there..I have never experiences something like this in my lifeI had a good bed and now I have nothingThis is unacceptable. So now I have to wait for Monday for you guys to decide what the outcome is going to be and if/when they can replace the night standI am very upset and disappointed.. I refuse to wait another month for you guys to figure out this issue and have to sleep on the floor or at friends house when I have a home of my ownI paid rent for my apartment for a month and have not been there so I basically paid $for storage for your poorly made furnitureI was also told by one of your representatives that if I wanted to return the bedroom set and get another one I will be charged a 25% restocking fee. and the full value of a new one..After all this trouble I have gone through....This is unacceptable as stated before. I would like to order another set at
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved]
I don't believe what they charged me is legal It was a month and this is not a reasonable time periodThey also could not supply me with ANY delivery schedule
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As a consumer I paid in full for a piece sectional sofa and expected to receive the item new and wholeI did not receive the item as orderedI suggested that since the delivery company already unpacked two pieces I keep the two pieces of a three piece set while they ordered a new piece sectionalThe customer service manager said that would not be allowed and that even though the shipper made the error I would only receive the missing piece which needed to be ordered from the factory in ChinaAs many times as I expressed to this representative of Renegade Furniture AKA Coleman Furniture that would not suffice as I expected the entire shipment at one time and it is a set having one color dye lot she refused to understandThe delivery men upon hearing this conversation repackaged the two pieces and loaded them on the truck.Having been informed that the delivery of my sectional was being made I discarded other furniture never expecting that I would have such an issueNot only did I need to scramble around looking for another sectional but I wound up paying more but at least it all came in at the same timeNow this third party shipper has charged me almost $for cancelling an order? I did not cancel they simply did not deliver as ordered than tried to put the onus on me. What kind of bait and switch operation is this and why isn't the Revdex.com investigating these people so that other consumers do not face the same situation?When someone pays for a new three piece sectional and a third party wants you to accept it an inferior product meaning not from the same dye lot it is just not fair business practice and the public should be alerted not to deal with these types of businessesDo I need to address this in a court of law?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint It is still left to be seen wether or not the couch will be in good acceptable conditionStill paying for a refurished couch instead of a brand new one like we orderedThey say they will reimburse us $after we accept the couch but that is yet to be seenI find it crazy that we had to file a complaint with the Revdex.com before any type of manager would even call us or be "out of a meeting"Still unhappy that I dont get a new couch which is what I paid forInstead we must accept a broken refubished "fixed" couch or pay a 25% restocking fee because this company cant find a way to deliver us an acceptable new couch since May Delivery has been set for Thursday unless otherwise notifiedThis is yet to be seen as wellHorrible service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The shipping date of 4/* is a change from the 3/** date I was originally given therefore, I cannot consider this issue resolved until I have the furniture in my possession undamagedI do appreciate the increase in communication I have received from the company since filing this complaint but wish it had not taken such drastic measures to start getting this resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Madeline Customer placed order for dining room table, chairs and a hutch and buffetThe table and chairs were delivered to the customer and all issues customer had at time of delivery were addressed and resolved. The hutch/buffet is on back order with the manufacturer and customer has
been routinely updated by Coleman Furniture in regards to this. A manager called the customer as he asked and he was given the option of cancelling the hutch/buffet as it was on back order and customer declined. Customer is aware the item is back ordered with the manufacturer and that we will keep him updated. Sharon M***Coleman Furniture

***Coleman Furniture values our customers and recognizes the concern this customer has conveyed...as a gesture of customer service we would like to offer the customer $towards their next purchaseSharon M***Coleman Furniture

Madeline Coleman Furniture has been in contact with the customer and advised her that any storage fees for her order would be waived and not be passed on to her and that she would be assessed no additional chargesThis should now resolve outstanding issues. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. However, the customer received all the his items and signed for the delivery indicating they had been inspected and found to to be in good condition with no damages to the items. The customer called a week after his items were received and advised that he had found damages on his items. Customer was advised that as the items were received with no damages we would not be replacing his items and we could as a courtesy send a furniture touch up marker to him. Many of the marks that the the customer is indicating as damages are actually intentional "saw" marking by the manufacturer. Sharon M***Coleman Furniture

***Coleman Furniture has made numerous attempts to resolve this matter in a fair and equitable mannerA furniture technician has attempted to contact this customer to provide and install the necessary hardware for the bedRegarding the dresser that was an issue, a new dresser was ordered and
is en route to the delivery hubUpon acceptance of the complete order, Coleman Furniture would like to offer the customer $for the issues and delays that have transpiredSharon M***Coleman Furniture