Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I've thankfully ordered bed from a different company and received the bed quickly All I'm asking for is my cancellation fee back I've seen where it's not that big of deal from the other complaints from coleman .I still feel like they can return my cancellation fee as I told the lady I was cancelling when she ordered replacement part the second time This can go on and on but I'm not wanting a bed that could never show I'm just wanting my cancellation fee back
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Leather does not flake off, it wears but doesn't flakeAs I indicated I was told it was not leather by a reparable dealer.I asked Felice C*** (Director of Operations) twice if this was genuine leather and she would not give me an answer If I receive something in writing from Felice C*** indicating the set, I have, is genuine 100% leather then I would be inclined to accept Coleman's proposal.Note: Would Coleman pay to have an independent leather expert look at the set. Thank you
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the frustration the customer has expressed. The customer ordered couches and accessory tables. They are not sold as part of a set. The accessory tables are part of the same collection and meant to be complimentary and not identical to the
sofa's. As such there are differences in the wood grain the items are manufactured with. This is clearly displayed on our website. After explaining this to the customer, and explaining that we could not modify the items and match the grain as the manufacturer does not fabricate them that way the customer returned the sofa's. Per our terms and conditions that the customer agreed to when they placed their order if a customer refuses delivery of an item and wants to cancel that item they are assessed a restocking fee and shipping charges. Due to the fact that the customer was unhappy, and as a gesture of good will we waived the shipping charges and the customer was only assessed the cancellation fee and the customer agreed to those fees.Coleman Furniture delivered to the customer precisely what was ordered and clearly displayed on our website and has attempted to clarify that for the customer. In an effort to satisfy the customer we will as a a courtesy refund them $but we are not able to refund with no fees.Sharon M***Coleman Furniture

***Coleman Furniture is attempting to resolve this issue with the customer. As the packaging was not retained we are unable to submit a claim to the freight carrier for the damaged item. However, as a good will gesture to resolve this we have asked the customer to donate the items
to a charity of their choice and we will send replacements for them. A customer service manager has made herself readily available to the customer and provided her direct number so the customer can reach out to us in an effort to get this resolved. Sharon M***Coleman Furniture

***Coleman Furniture has recognized the issue with the table and has proceeded with scheduling a certified furniture technician to address and resolve the matter with the tableOnce the technician has completed this job, the item should be up to 100% manufacturer standards. Sharon
M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As mentioned delivery was made July they really expected me to wait until September and not furnish my dining room area and eat in the floor? They are clearly stating that the furniture was ready to rede liver in September From July to September after being told in July that restoration would not take longer than daysThey wanted to return the furniture in September I think this is a huge inconsideration and Hardship to me as the client to have my kids without a table to eat on fromjuly to September due to no fault of my ownI think in this case I deserve a full refund in this matter I have already purchased s dining room set and should not be stuck with two on their errors and damages and lack of consideration*** reopened the claim be ause they are attempting to collect payment from me and I am not willing to pay for something I did not receive in good order with a timely and considerate fashionI purchased in June and the company could not deliver in good condition until SeptemberThus is unfair 100%.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand Coleman Furniture's own standards can be lower than common standards or common sense, but customers would never buy such products if Coleman Furniture explicitly disclose their own standardsIn my case, there was no way for me to notice such low quality standards Coleman Furniture has, because the advertised pictures have no deep wrinkles on leg parts and no large color/granularity/polishing difference on leather surface. At the delivery, there were no deep wrinkles and no large color/granularity/polishing difference with the original partsAfter the repair attempt to those places, another issues came out and we reported themI do not understand why the responder mentioned the following:"Coleman Furniture has addressed all issues that the customers items were delivered with, however we can not continue to address additional issues that the customer finds as these were not noted or present at time of delivery." Did we have to predict (1) that the repair results by Coleman Furniture would be such defective and (2) what kinds of issues would come? "the local warehouse" was previously mentioned by the responderIn Terms and Conditions of Coleman Furniture, they describe "We inspect orders prior to delivering them to our customers to make certain that items are in perfect condition." Now the responder said Coleman Furniture is an online retailer without any warehousesI do not understand how Coleman Furniture inspected my order and ensure the item was in perfect conditionThis is important because I want to know where the damages came from and who are responsible to the damages. Previously the pictures were taken with iPhone, and now I took pictures with Canon EOS 60D to give "significant" feeling to Coleman Furniture customer service about the cosmetic defects made by the repair attemptsI am not talking about natural wrinkles. Coleman Furniture have not refunded any money becasue we did not bring the check to the bankWe did not compromise with that small money for multiple cosmetic defects and inconvenience we experienced for more than six months, but Coleman Furniture stopped responding to use and sent the check out after claiming there are no remaining issues. If a customer buy a refurbished item with a largely discounted price, it does not need to look like new because it is repaired, and customer cannot ask a replacement or a full-refundColeman Furniture try to make our case similar to that except the full price we paid.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
["""""""The needed part was ordered from the manufacturer and the top was restored to 100%"""""""

***Coleman Furniture has spoken to the customer in an effort to have this matter resolvedThe customer had accepted this delivery of furniture on 7/**/without indicating any issues at the time of delivery. The respective parts were sent to the customer as a courtesy and then the
customer submitted a dispute via their banking institutionThe dispute was settled in favor of Coleman FurnitureThe customer called Coleman Furniture on 10/**/and was advised that the furniture would not be able to accepted for return as returns can not be made after days of receipt of the furniture. Sharon M***Coleman Furniture

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here]The response they gave is partially correct.Coleman said "The customer has since advised of additional concerns which Coleman Furniture had investigated."This is not correct, there were no additional concerns, I stated that from the beginning that the problem is with all pieces, when technician visited she only fix one piece and said she will need additional appointment to come back and fix other pieces, after that Coleman changed the whole story and claiming that they resolved the issue which I am denying from the beginning.Coleman also stated that upon their investigation it is up to manufacturer standards, I don't know are they trying to lower the manufacturer standard rather than fixing the issue? If thats the case I should approach Ashley (the manufacturer) as well asking them to clarify their "standards"I do have Ashley store in my area and I personally went there to check the pieces myself to make sure the difference that I have in my delivered pieces and their store model. Upon a thorough investigation of the additional concerns.voiced by the customer, it was determined that the furniture was up to manufacturer standardsAs a gesture of good will, Coleman Furniture offered $to the customer. I have attached the pictures here in case Coleman is missing any info, Yes they did offer $as a gesture of good will, I did send them my response but after that they didn't bother to responseMy emails are attached as well.I am unable to attache the copy of the emails due to the limit of only attachments, but here is the summary. May **: Michael M*** (Coleman Furniture) advised me that they received the final report and all issues were resolved(which is wrong and lie).Same day I responded telling them this is not correct and relisted all the issues again.May **: I was keep sending them the reminders and their another Rep Name Eric T*** acknowledged the issue and assign the tech to work on this issue, he also ordered parts as well.They also scheduled the different Certified Technician this time and setup the appointment 7/**May **: Same old tech visited and left in hour, only fixed one chair and said she will come back once I reschedule another appointmentI told coleman this story on May ***. Jul **: I was keep sending email every week since May *** and I got the reply from Lori on Jul *** informing me that Eric is no longer with the company and they are currently sourcing another technician to complete this work for me.Aug **: Lori said everything is fixed and upto 100% manufacturer standards, and offered $to compensate.Aug **: I responded back telling them the issue is not fixed and they need to fix this as promised.Question is until Jul *** they were souring another technician to complete the issues and by Aug *** they decided this is not an issue anymore?? and everything suddenly comes to 100% manufacture standards?Sorry to say but you can see the pictures by yourself, if thats the standard, I shouldn't pay $a piece for this, for this standard it should be price not over $/ piece.Aug **: Sent another email asking the update as well as telling them this is not new request for repair, this is still pending issue, and they are making new excuses not to honor what they agreed before, but got no reply.Sep **: requesting them to update me on this issue, it looks like they are closing my issues without responding and resolving in their systemI got no reply.Sep **: asking them to update on this issue.Sep **: Lori responded telling me the same this that its upto 100% manufacture standard blah blah and technician completed her job.Oct ***: I asked them the question did they see the pictures, did they see the holes on the corners? did they see the bad leather? why they ordered parts if they not going to complete the job?They sent the technician to replace leather on pieces why the tech left only changing leather on piece and told me she will come back once I fix another appointment another day? and tech told different story to coleman?They keep closing the issues in their system infect this is not resolved yet and finally I thought to use Revdex.com route to see if that solve this before I head to the court for civil lawsuit. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

***Coleman Furniture understands that this is a stressful situation for the customer. However, when the customer reached out to us and advised us of what was occurring we looked into the issueWe contacted the delivery company that the item was shipped to and delivered to the customer
from and they have had no instances of nay infestations or occurrences of Bed Bugs. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either. Unfortunately, due to the fact that this seems to be an isolated incident, that only occurred on of the items the customer purchased we can not attribute the problem they are having with Coleman Furniture and can not accept responsibility for the issues, particularly based on the fact that the customer had possession of the item for months and the infestation could have been transported via numerous other modes.Sharon M***Coleman Furniture

***, Coleman Furniture completely understands how frustrating waiting on the arrival of a purchase can be. In this customers case however, the customer delayed the delivery process by instituting a dispute for their purchase with their banking institution. Due to the fact that
there was an ongoing dispute Coleman Furniture was not able to deliver the furniture. This caused the excessive delay that the customer has mentioned. Once the dispute was resolved Coleman Furniture was able to proceed with scheduling the delivery of the item to the customer.During the delivery process the customer indicated that there was an imperfection with the item and the manufacturer has sent the replacement to rectify the situation for the customer. That replacement is en-route to the local delivery company and once it is received they will contact the customer for immediate delivery. Sharon M***Coleman Furniture

***Coleman Furniture recognizes the frustration the customer has experienced with this orderAfter further review, the customer did indeed receive the furniture that was ordered on 11/**/When the customer had advised Coleman Furniture on 4/**/that he did want to proceed with the return,
he had been made aware and did agree to the subsequent return fees. Sharon M***Coleman Furniture

***Coleman Furniture has been actively working resolving this matter with the customer....Coleman Furniture has repeatedly offered to schedule a technician to address the issues once the customer has confirmed that they have dismissed the dispute with their banking institution. Sharon M***Coleman Furniture

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just wanted to touch basics with you in regards to my complaintSomeone has reached out to me and came by today days later to look at my furniture (Bed) and chip Night stand. I was told that the bed was made poorly and that I will receive a call in business days to see what can be done to resolve the issue.Once again I am being inconvenienced, Its been over a month and I have not slept in my bedI was sleeping on the floor for weeks with my son and staying at friends house and paying them to be there..I have never experiences something like this in my lifeI had a good bed and now I have nothingThis is unacceptable. So now I have to wait for Monday for you guys to decide what the outcome is going to be and if/when they can replace the night stand I am very upset and disappointed.. I refuse to wait another month for you guys to figure out this issue and have to sleep on the floor or at friends house when I have a home of my ownI paid rent for my apartment for a month and have not been there so I basically paid $for storage for your poorly made furnitureI was also told by one of your representatives that if I wanted to return the bedroom set and get another one I will be charged a 25% restocking fee. and the full value of a new one..After all this trouble I have gone through....This is unacceptable as stated before. I would like to order another set at
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***The customer had accepted this delivery of furniture on 7/**/without indicating any issues at the time of delivery. The respective parts were sent to the customer as a courtesy and then the customer submitted a dispute via their banking institutionThe dispute was settled in favor of Coleman FurnitureThe customer called Coleman Furniture on 10/**/and was advised that the furniture would not be able to accepted for return as returns can not be made after days of receipt of the furniture. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in the mwith the scheduling of her delivery. As such we compensated the customer by purchasing for them the Additional Protection Plan for their furniture.Customer was scheduled for delivery after the initial confusion for a
delivery date of 8/*/16. The items were successfully delivered to the customer on that date and there were no further issues reported.This issue has been successfully resolved. Sharon M***Coleman Furniture

***Coleman Furniture had scheduled a technician to make all necessary restorations that were indicated via the customer delivery checklistThe customer has since advised of additional concerns which Coleman Furniture had investigated.Upon a thorough investigation of the additional
concerns.voiced by the customer, it was determined that the furniture was up to manufacturer standardsAs a gesture of good will, Coleman Furniture offered $to the customer. Sharon M***Coleman Furniture

*** Customer placed order on 11/**/15. On 12/*/customer was advised of a 3-week ETA Item was delivered to the customer on 12/**/15. Within the given ETA. There were issues noted during delivery and we advised the customer to keep the item in their home and it would be addressed with an in home technician We ordered parts for the customer and a *** *** had scheduled to pick up the item to restore on 1/**/and return it to the customer. Customer refused to allow that to happen and cancelled the appointment. We are sending a technician to the customers home to do the restoration. We are waiting for the technician date at this point.Customer has been updated at all times. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset regarding their order. However, as the item was delivered and inspected at the time of delivery and found to be in good condition, meaning free of damages, we are unable to address the issue the customer hasThe item was found to
have damages after it was moved, this was conveyed to us by the customer. As such we are not able to address these issues as they are not a manufacturing defect.Sharon M***Coleman Furniture