Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Coleman furniture is not providing the exact ship date, always they are responding or calling and informing that "It is expected to ship xxxx date, but they never provide a exact date, it's been almost months, that I have placed my order, and this response for a reputed furniture company is unacceptable and frustrating, Will Coleman furniture guarantee the ship date at least this time ? every week calling and providing an update doesn't mean that the company is keeping its promises and actively working with the customermere update doesn't deliver the furniture on time or requested timeI would like to get a solid delivery date and it should be at least this week or next week, No one would wish to wait for a long time after payingPlease resolve this issue. ]
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThere are still marks and discolorations on the sofa that were not addressedI am just tired of dealing with this company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe suggested resolution is to replace the footboardThe missing piece is not on the footboardAt 5/delivery of bed (headboard, footboard, two side slats), two nightstands and one dresser; the entire bed was rejected due to a crack in footboardHowever, when the bed was returned 6/**, the footboard was adequately repairedThe issue I reported since 6/** was the interior portion of the headboard proximal to the slat missing with nails sticking out.When standing at the foot of the bed facing the headboard, the missing piece is located on the left foot of the headboardIf the headboard can be replaced and delivered, I will absolutely accept a resolution.
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Sincerely,
*** ***

***The customer was refunded $back to their original method of payment on 3/**/17. The customer can reach out to her ***a card for verification.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Yes, we have filed a dispute with credit card company Yes, they offered us $compensation, but only after we filed a dispute We were told they would send someone out to fix the problem but after waiting for this person for a very long time we decided to file a dispute Coleman furniture told us that within 24-hours a person would contact us to come look over the problem, but yet weeks went by and nothing We finally filed a dispute and at that time were told they would only send someone out if we cancelled our dispute The entire process should have been avoided if we were able to send back the product on day of delivery as instructed We were told ,"no" when we tried to send a damaged product back We followed their instructions by calling there phone number on day of delivery if there was and issue and also tried sending it back that day Finally, when told no, we wrote on the contract damaged goods Why would we want to keep damaged goods???Thanks,** *** ***
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Sincerely,
*** ***

***Coleman Furniture sympathizes with the customer. However, our policies and procedures are clearly outlined on website and in our terms and conditions that customers must agree to prior to placing their order. Coleman Furniture spoke to the customer during delivery and were not advised of any damages or defects on the bed. Customer was advised of return fees and customer verbally agreed to the fees at that time.Customer has been refunded minus fees and no further action will be taken by Coleman Furniture.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration in resolving this issue. We have reached out to the customer and advised that he will be scheduled for delivery. We have also discussed compensation with the customer. We are confident we will be able to resolve this
issue to the customers satisfaction.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I, again, must disagree that the issues I am referring to are considered a customer preference and not poor company standards that the sofa was assembled with such disregard for manufacturing a quality piece of furniture Pictures do not really do the looks of the sofa justice It would have been nice to find that Ashley would stand behind their product and at the very least have sent someone out to look at the furniture to confirm that, when assembled, it was done improperly Which is evident in the tilting seat backs and staples sticking out
My biggest regret with this furniture is that I did not see how poorly it was assembled when delivered I had waited for delivery for months - part of which time I was dealing with damages to the furniture before it was even delivered to me that needed to be repaired, so my main concern when delivered was that the damage had been repaired - never thinking that I should check on assembly and tilted seat backs! Very disappointed in how Coleman Furniture as the seller and Ashley Furniture as the manufacturer stand behind their product
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Sincerely,
*** ***

***Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was deliveredAlthough the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $towards the customer sourcing
and scheduling a technician to address the issue with the doors needing to be adjustedOnce the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The legs to the dresser were/are not damagedWe have them at our houseThis is the first I've heard about damaged legs and replacement of the legsI'm attaching pictures for your referenceThe first picture, coleman1, is of the dresser as it was delivered to us originallyThe dresser was damaged upon arrival (even though Coleman assures all its customers that the furniture is fully inspected before delivery)The 2nd and 3rd pictures are of the "repaired" furnitureThis is what Coleman considers repaired and 'restored to 100% factory standards' We have agreed to have the dresser delivered a 3rd time b/c Coleman advised us that if we refused delivery it would be considered a return and our money would be refunded minus shipping and a 25% restocking feeWe don't want a repaired dresserWe want a replacement, however, Coleman is making it difficult for this to happen by insisting that their policy is to repair first and then replace the damaged item. If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expenseRemedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer
Sincerely,
*** ***

***Coleman Furniture understands that the customer is concerned in regards to the delay they have seen in getting a response to the delivery of their items. However, the customer was advised of the estimated time frame for the item to ship to the local delivery hub. We are within
that time frame and the customers items have arrived at the local delivery company and are undergoing the inspection process. The customer will be contacted shortly to schedule their delivery as we have verified the items are there. If the customer wants to cancel their delivery there are fees assessed that the customer was made aware of and agreed to when they placed their order.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset and frustrated in regards to their order. Due to the nature of Furniture we never promise customers a guaranteed delivery date when placing their orders. That being said, the customers order is currently at the local delivery company and is able to be delivered to them. The customer has advised they want to cancel their order instead of accepting delivery and as such there would be fees that are associated with the cancellation. Coleman Furniture will work with the customer to get their item deliveredSharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. However, the customer agreed to our terms and conditions when they placed their order. Those terms and conditions state that the customer has days from date if delivery to advise Coleman Furniture of their desire to
return the item. Coleman Furniture clearly states the dimensions of all our products on our website. As such the customer is responsible to ensure that the items they select are the dimensions they want. Customer has advised they wanted to return their items and a pick up of the items have been scheduled for 10/*/16. Customer will be responsible for the restocking fees and shipping charges.Sharon M***Coleman Furniture

***Coleman Furniture has researched the initial issue that the customer has brought to the attention of the companyThe customer's concerns were related to the the look and appearance of the furniture. After conferring with the manufacturer it has been determined that the issues are not
damagesbut a distressed look that is intended with the furniture. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] First, the statement, “Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means”, might be the biggest cop out I have ever heard. How can a company make such a grandiose assumption? That assumption cannot be applied to an entire consumer population. That statement is more proof that Coleman Furniture knows they are provided deceptive product descriptions. Coleman Furniture will pull that statement out of their back pocket when they feel they are in the wrong but, want to shift blame back onto the consumer.Second, if Coleman Furniture wants verifiable proof that the term Select Hardwood is deceptive then I will provide it. Since they feel every consumer should know what all industry terms mean then the definition should be easy to find. Right? Well, it is not easy to find. I typed, “Select Hardwood Furniture Definition” into a search engine and was unable to find a reputable source providing Coleman Furniture’s definition of Select Hardwood on the first page of results. However, I did find a reputable guide to buying solid hardwood flooring that talks about the grading system. There is a grade of solid hardwood flooring that is “Select and Better Hardwood” It is the second best grade and is made of solid hardwood Not MDF like Coleman Furniture's definition of "Select Hardwood" After reading the definition of “Select and Better Hardwood”, it would be a completely logical jump to assume that "Select and Better Hardwood" is just another way of saying "Select Hardwood" since there were no results for Select Hardwood. I feel Universal Furniture and Coleman Furniture know that their definition of Select Hardwood is hard to find and when consumers see the definition for Select and Better Hardwood flooring they will assume it applied to furniture as well. Since I just provided verifiable proof that a reasonable consumer cannot find Coleman Furniture’s definition of Select Hardwood I want a full refund since it has now once again been brought to Coleman Furniture’s attention that the term “Select Hardwood” is extremely deceiving. I will gladly donate the table and chairs in Coleman Furniture’s name to a local charity once I receive my refund. I feel that is a win-win solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture spoke with the customer on 10/**/17 to advise him that his two bookcases are scheduled to arrive at the delivery hub on 10/**/Once the bookcases are inspected by the delivery hub the customer will be scheduled for the delivery of his entire orderThe customer had advised he was satisfied with this update. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am responding to the claim that the third party in this case Coleman AKA Renegade furniture was the receiver of the funds and did not supply the product as orderedThey attempted to reconcile for an inferior product and I did not purchase the product as was delivered and would not accept furniture in different dye lotsWhile conversing with them the delivery men agreed that I should be accepting furniture in new condition of the same dye lot at the same timeThe company refused to understand although I attempted to explainWhile the conversation was taking place the drivers packed up the what was delivered and put it back on their truck.Simply put I paid for a new piece sectional of the same dye lot to be delivered at the same timeNothing more, nothing lessWhy should a consumer be subjected to accept anything other than what was expected? This is a breach of contract by the shipper and third party and I want my money refunded.Please explain why I or any other consumer should be the injured party?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture will work with the customer within the confines of the warranty program that we have in place. As such Coleman Furniture will replace the sofa that would be covered under the warranty program. However, shipping costs are not covered by the manufacturers warranty and as such would be at the cost to the customer. We have advised the customer of this and will order the replacement once shipping fees are paid.Sharon M***Coleman Furniture

***This customer signed for the order being delivered in perfect condition at time of deliveryOnce the paperwork is signed clean, we have no recourse to go back to the delivery company, as the paperwork says that it was inspected and found to be in perfect conditionCustomer disputed with
the credit card company, and they agreed that we followed all steps needed in this case.At this time, we can offer a $credit towards a future order as a courtesy for this customerWe cannot unfortunately swap the item or take it back at this point.Sharon M***Coleman Furniture