Smitty's Restaurants

***Coleman Furniture has been speaking with this customer in an effort to resolve the issue at hand. Coleman Furniture has identified that an adjustment needs to be made to the door on the customer's entertainment cabinet We would be happy to make the adjustment to the door and
schedule the delivery of the entertainment cabinet Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is the exact same response from the first time and didn't address my comments How can a company in good faith not replace or refund a defective piece of furniture that it sold to a customer? I understand that the process would have been easier if I would have put comments on the initial delivery, but how is it possible to comment on an INTERNAL defect Let's say for example your company delivered a couch with missing springs that went unnoticed at delivery as it's inside the couch, would you not do them a courtesy and fix or replace the part, or would you charge them to replace it?It comes down to ethical business practices and a focus on providing quality, neither of which has been shown by Coleman There should be no doubt about the couch being broken by the buyer as Coleman's repairman stated that both pieces were broken due to defects
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business wants to repair the table rather than replace itThe corner is dented in and can not be repair to new state with out being sanded down and replaced with wood fillerPay for a new table and expect a new table not one they are trying to refurbish when it should of never been delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated and have been working with the customer regarding the issuePer our terms and conditions that the customer agreed to when they placed their order if an item is damaged then the customer will allow Coleman Furniture the ability to
restore the item or replace it as needed. We ordered the customer a replacement and it has arrived at the local delivery company. The customer was updated continuously throughout the time it took for the replacement to arrive and if the customer wishes to cancel their order at this point then cancellation fees would apply. We have offered the customer compensation for the delay as we do want to get this resolved. Sharon M*** ***

Revdex.com:
I have been refunded the full amountNo more business with Coleman Furniture again!I should have checked their Revdex.com rating before ordering from them!
Sincerely,
*** ***

*** Customer has disputed the order. We have advised customer that we accepted the dispute. This should resolve all issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI would still advise caution when dealing with this company, I would not repeat this transaction if I had it to do again
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated and have been working with the customer regarding the issuePer our terms and conditions that the customer agreed to when they placed their order if an item is damaged then the customer will allow Coleman Furniture the ability to
restore the item or replace it as needed. We ordered the customer a replacement and it has arrived at the local delivery company. The customer was updated continuously throughout the time it took for the replacement to arrive and if the customer wishes to cancel their order at this point then cancellation fees would apply. We have offered the customer compensation for the delay as we do want to get this resolved. Sharon M*** ***

***Coleman Furniture wants to make sure we address any damages or defects our customers have with their furniture. We have done that in this case. The issue that the customer keeps referring to are customer preference issues and not defects or damages. As such Coleman Furniture will not be addressing any further concerns.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was one attempt made by the furniture techincian to repair a brand new headboardI will not accept a repair on a brand new piece of furnitureThe furniture technician waited weeks for the headboard hardware to come in before even making an attempt to contact me to talk about a repairIt has been weeks since the new dresser was ordered and still have no tracking for this dresserThe mirror that was part of my order still has yet to be delivered. I will not accept a $reimbursement for any troubles that I have went throughI want to return this furniture at no additional cost to myselfIt has been weeks and I still have an incomplete order along with damaged furnitureThere has only been a single attempt made to repair a brand new piece of furniture
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Coleman Furniture understands the customer is upset about the time it has taken to get their delivery. When orders are placed with us customers are given an estimated time of delivery as we not able to guarantee when items are going to be delivered.The customer was advised
multiple times of their estimated delivery time frame. After the item had arrived at the local delivery company the customer advised they did not want to wait until the date the delivery company could deliver to her home.As per our terms and conditions that the customer agreed to when she placed her delivery we do not give any guarantees of delivery. Customer cancelled order and as such the cancellation fees do apply. Sharon M***Coleman Furniture

***Coleman Furniture understand the customer is frustrated. We have attempted to resolve this issue for the customer. All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers
home. We understand the headboard had received some transit damage. We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him. The customer declined to have us do so. The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions. As such customer was refunded minus fees for the return of the bed and nightstands. We would not be refunding the cancellation fees.Sharon M***Coleman Furniture

***We had a rep as well as management from ***, and our delivery company manager look at the furniture and determine that it is not damaged, but was sold and attempted delivery as advertised. Unfortunately we cannot waive costs at this time.;Sharon M***Coleman Furniture

***Coleman Furniture regrets any issues that occurred with this customer's orderThe customer had received the furniture and opted to return the furniture due to being dissatisfied with the furnitureAs a gesture of customer service, Coleman Furniture had modified and lowered the
corresponding return fees that the customer would have been responsible to pay forThe customer responded via email on 5/*/that they were accepting the modified return fees and that Coleman Furniture could proceed with processing the return. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They resent the same damaged furniture with more damage than the first delivery, I would like to go before a judge and let the judge see exactly what they are doing and how they are bringing damaged furnitureI want a full refund, I was willing to accept brand new furniture in the original manufacture carton, to be opened at my home upon delivery, but Coleman furniture will not allow that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not concerned with the delivery company or the manufacturerThe evidence of bed bug carcasses indicates long term infestation suggesting the warehouse in my opinionA general customer survey is not satisfactoryI will not be satisfied until you show proof of a proper investigation with a professional exterminator endorsement that there are no bed bugs in the warehouse where my couch was stored
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated, however, as per the terms and conditions that the customer agrees to when they place their order with us, Coleman Furniture will fully restore to 100% any item to can be restored for delivery.Additionally, all items are opened at the local delivery company and inspected or damages, Items are never delivered to the customer in the original packaging and then opened in the customers home. All customers are aware of this when placing their order with us.The customers items are at 100% manufacturer standards and are ready to be delivered.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As previously stated we have complained and told them their furniture does not function as described and they told us all they could do is send us more hingesWe are tired of installing new hingesWe have installed them timesThey have not addressed the drawer popping openI really don't want to go back and forth over thisThey are lying when they say they have resolved our complaintThe last time my husband was on the phone with them they stated there was nothing else they can doI will be very disappointed if the Revdex.com allows this company to treat us this way with no recoursePlease do not send me another email that states they have resolved the issueIf you do this then you are treating the consumer the same way this business is! If there is no resolution to be had I will be going to the media!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer placed their order on September **, and on September **, was given a week ETA. Our terms and conditions that all customers must agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product
availability, transit times and delivery time framesThey also state that if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery. Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate delivery.As compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Per my warranty the leather frame,etc shows is covered for yearsAs to the mattress paying a $shipping fee is robbery and never explained to me in the beginning as it should haveWhen I purchased this sofa bed I was told things like yes it is great basically I was sold the world and the best possible warranty, and what I got was something different than what I purchasedI did not purchase a sofa bed knowing it would be garbage, in fact that's why I agreed to the extended warranty before purchase I was told the warranty covers everything then latter on when you actually need the warranty you are told a different storyWhy does my warranty say it covers my sofa bed for years but never shows what is and what is not covered, so I just went by what the Coleman company told me viablyBottom line is I have a warranty that shows a year warranty but you will not except itAlso as the mattress goes can I pick it up exactly how much is shipping it is to much the cost of the shipping I could purchase a mattress it is insane.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***