Smitty's Restaurants

***Coleman Furniture recognizes the frustration the customer has experienced pertaining to the orderPlease note, the customers are responsible for looking at the colors and determining if they are a match to what they currently have. As we did not sell the customer the original chairs that she wants to match the colors for we can not guarantee a perfect color fitAs a concession to resolve this issue for the customer, Coleman Furniture has proceeded with offsetting some of the returns fees affiliated with this orderInstead of the customer being charged for two way shipping to return the item, the customer was only charged a one way shipping fee and the restocking fee. Sharon M***Coleman Furniture

*** Customer received order and it was damaged. Customer called and spoke to *** to advise him of damages to the itemsItem was able to be fully restored by the hub - however - customer will not accept delivery as she states she did not purchase restored items. Customer
demanded to speak to a manager, and customer made many racial comments regarding the drivers.We advised customer that the item was fully restored and we could send her pictures. She refused and wanted to speak to the owner of the company. At which time I advised her Felice would be her contact. We would like to work with this customer, but customer is refusing to work with us, and give the delivery company a chance. Sharon M***Coleman Furniture

***Coleman Furniture has advised our processing department to refund the customer and she will see the refund in her account within 5-business days. We have also sent her a copy of the refund receipt. We have resolved this issue for the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have requested clarification as to exactly which parts were ordered and tracking information on the supposed parts, either of which has been provided to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I approved the refund because I've been out so much money for almost a quarter of a year, I didn't say I would drop my complaint about the additional feesYou'll notice she still didn't address the lieCan she help explain how the plan on re-stocking broken couches?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We finally received our furniture on 1/**/

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The delivery company did contact me literally moments ago and have scheduled the delivery of a portion of my order, the Catalina Bedroom Set with no matress or foundation for 8/*/17. I do appreciate the willingness of Coleman Furniture to spilt the delivery, but the root of my concern has not been addressed. On 7/**/I was charged for the full order in the amount of $as described, not a hold but a withdrawal. Now I am scheuled to receive a partial shipment valued at $with no indication of additional furniture availability or expected shipment date. So I shoudl have a credit to my account of $and either a cancellation fo the order accompanying this refurd or an expected delivery date for the remainder of the order. I just want to pay for what I get when I know I am getting it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The table was delivered todayThank you for your assstance in thus matter.
Sincerely,
*** ***

***Coleman Furniture has researched this matter and was able to find the supporting documentation between Coleman Furniture and the customerColeman Furniture had contacted the customer via email "...........Good Morning *** ***,Thank you for contacting Coleman Furniture. I
understand that you are no longer interested in receiving the Vincenzo Nutmeg LAF Loveseat ($679.00) and Vincenzo Nutmeg RAF Sofa ( $879.00)The customer responded to Coleman Furniture......"Send the order as is. Thanks!"Based on this supporting documentation the customer confirmed that they were going to accept the furniture that they had ordered. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Coleman Furniture response was incomplete A) Nothing was responded about the argument they had with the technician who inspected the table and and acknowledged the defects .They failed to cooperate with technician who wanted to take apart the table and get this repaired at the warehouse where he would have access to tools required for the repair, They declined his request.B) Who is the manufacturer?C) I have not been advised by the Company on the packaging or assembly of the table in warehouse I have not approved the table to be shipped in an unpacked conditionHas the businesss adhered to standard packaging norms ? The table was assembled and was delivered in unpacked condition.D)Attached are images and videos sent to the business on day of delivery .If they decided not to repair the knot in the wood and trash sprayed on legs, why was this not communicated to me on the delivery day or within hours of delivery ?.E) What took you so long to setup a technician visit ? Your delayed response was intentional so as not to qualify this transaction for refund or return That was your motive from day one when you offered a $ in return for my acceptance of this product with defect. F) Knot in wood and trash sprayed legs are standard defects , if you are claiming these are intentional marks by the manufacturer , was any advertisement done on your online site which clearly indicates this exceptions to standard defects and have you asked for my approval when fulfilling this order?g)Even an inexpensive table , would be shipped with assembly instructions As a retailer, you are expected to ship with assembly instructionsDon't expect the customer to ask for it Your explanation that I must request for it is insane and proves your good will nature of this transaction and your poor service.Since you already had this unpacked and assembled, you failed to provide the packaging and labels for this shipment.I did not purchase a cross word puzzle !! E) It's been told clearly before accepting the delivery to get this repaired or refund the amount .Attached are few pictures and video's sent on day of delivery , could not attach everything here
Poor Service at it best !!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture recognizes the frustration the customer has experienced with this orderAfter further review, the customer did indeed receive the furniture that was ordered on 11/**/When the customer had advised Coleman Furniture on 4/**/that he did want to proceed with the return,
he had been made aware and did agree to the subsequent return fees. Sharon M***Coleman Furniture

***Coleman Furniture would like to resolve this matter in a fair and equitable mannerAs a gesture of customer service, Coleman Furniture would be willing to absorb $of the $shipping charge that was quoted to the customerThe customer would then be responsible for $of the shipping charges. Once the customer provides the payment for the shipping charges, Coleman Furniture will proceed with ordering the new replacement item.Sharon M***Coleman Furniture

***Customer placed order on 11/**/15. On 12/*/customer was advised of a 3-week ETA Item was delivered to the customer on 12/**/15. Within the given ETA. There were issues noted during delivery and we advised the customer to keep the item in their home and it would
be addressed with an in home technician We ordered parts for the customer and a Twin Cities had scheduled to pick up the item to restore on 1/**/and return it to the customer. Customer refused to allow that to happen and cancelled the appointment. We are sending a technician to the customers home to do the restoration. We are waiting for the technician date at this point.Customer has been updated at all times. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Same issue as previous several emails I will not consider this resolved until they agree to pay for all expenses for the return due to the product arriving damaged and in poor quality If that is not an option better I know now so I can sell it on Craigslist and leave horrible reviews for them on every social media outlet and website I can find no need to continue the correspondence Just need a yes or no if they can process the return covering all expenses If no I will move on thank you for your assistance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi, I want to make it clear I never received the couchesSo they're charging me the return fee for something I don't haveI told them I want the refund they offered, but I want to leave this complaint open until they refund my full amountI'm still short $for them to restock this broken couches Once again, the couches are sitting in the warehouse damaged and never delivered to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes I mention already I have the parts for the sofa, for me to use and fix the damage sofa, $discount is not enough because I paid for the new sofa Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have yet to receive policy information for my EXTENDED WARRANTY I purchased.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because: There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything They did not contact the delivery company until I had to direct them to on 1/*. Poor customer service What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? Aredirect hey low cost due to lack of great service?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been actively working with this customer in an effort to have this order scheduled based on the customer's preference and choiceIn speaking with the designated delivery hub and the customer, the entire order has been scheduled for Tuesday, 8/*/17. Sharon M***Coleman Furniture