Smitty's Restaurants

***Coleman Furniture is working diligently to get this order fulfilled and delivered to the customer. As we advised the customer their table did not pass inspection and we needed to order a part from the manufacturer to restore the item The part has shipped from the
manufacturer and will be at the local delivery company shortly. The item will them be scheduled to the customer. Once the delivery is completed we will reimburse the customer $as compensation for the delay

MadelineColeman Furniture has repeatedly tried to resolve this with the customer All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers home. We understand the headboard had received some transit damage. We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him. The customer declined to have us do so. The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions. As such customer was refunded minus fees for the return of the bed and nightstands. We would not be refunding the cancellation fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture was contacted by the customer after the outlined day return period, therefore the order was not able to be returned back to Coleman Furniture. Coleman Furniture did work with the customer regarding the outlined warranty processWithin the context of the warranty form that the customer had completed and acknowledged, one of the offered options was to contact the manufacturer to see if parts were availableThe manufacturer was contacted by Coleman Furniture and the necessary parts were found to be available and were sent to the customer to address the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response still did not address the fact that the dimensions on the website are incorrect. I understand that the table is correct but because the dimensions listed in the website were incorrect, the table did not fit into my kitchen. As you can see below, the width shows 30.25" but the width of the table is actually 48". Nowhere in the dimensions does it state the table is inches. This is what I'm upset about. Coleman did not offer an exchange for another table or a store credit or even a discount for this purchase. ?Please see the website link below to understand my complaint.?Dining Table: 30.25"L x 30.25"W x
28.75"H - 81lbs***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have attached drawing that was sent to me by steven smithHe attached in an email that I was getting above setupHow come I was misgued by the arrangment? The reason for my email was even coleman customer service reps didn't know what configuration I was gettingThey keep flip flopping on the layout.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How can Coleman Furniture think the product was properly described when their meaning for Select Hardwood is not what a reasonable consumer would think? How was I supposed to know what their definition was? There is not glossary of terms on the website where I could have found out that information. I made an assumption that the word hardwood meant solid hardwood and not pulverized hardwood that is mixed with adhesives and formed into a shape. That is an assumption I am sure all consumers who are not part of the furniture industry would make and an assumption Coleman Furniture was counting onFurthermore, if Coleman Furniture feels that manufactured wood has so many benefits then why not just label the table and chairs as “manufactured wood and veneers”? It is because consumers will not pay as much for as much for manufactured wood furniture and have come to associate furniture made with manufactured wood as being low quality Coleman Furniture purposefully used a confusing term in order to deceive me into making an incorrect assumption that the furniture is made of solid hardwood covered by veneers. This is why I feel I deserve a full refund. It does not matter that manufactured wood has the benefits claimed by Coleman Furniture. It only matters that the product description intentionally made me assume I was going to receive a different product than what I actually received.I do not want a $refund for a $2,000+ purchase. I want a full refund and the product description to be changed on the website since it has now been brought to Coleman Furniture’s attention that the term “Select Hardwood” is extremely deceiving
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has already proceeded with ordering the necessary parts and providing the customer with the corresponding tracking information relating to this orderThe parts order shipped on 12/**/and is expected to arrive at the customers home on 12/**/17Sharon M***Coleman
Furniture

***Coleman Furniture has been in communication with the customer as most recently as of 9/**/The customer has agreed to allow Coleman Furniture to pick up the four beds that were delivered and refund the customer in the full amount of $Upon the four beds being delivered back
to the delivery hub, the customer will be refunded in the full amount of $2888.33Sharon M***Coleman Furniture

***Coleman Furniture has looked into this matter and has determined that the customer has indeed received the exact product that they had orderedAdditionally, the description of this particular item clearly states "..........Crafted from solid wood, these pieces are designed with styles that
will stand the test of time and quality that will last for generations*** *** utilizes solid wood materials sourced from the highest quality oak, cherry, maple and other trees, carefully crafting pieces with artisan techniques. There is no further action that Coleman Furniture needs to take regarding this matter .Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman has again misrepresented the situation and the amount is still in dispute with the credit card company Coleman issued a partial refund despite my advising them that I would be disputing the charge and to not issue me the refund Coleman represented to the credit card company that a refund for the item was issued, however, that is not 100% accurate Furthermore, Coleman furniture again misrepresented the reality of the situation to the credit card company by telling the credit card company that I failed to appear on the date of the delivery in an effort to get a resolution in their favor I have coordinated with Bank of America to place the outstanding balance for the cost of the couch back in dispute based on additional evidence presented I did not reach out to Coleman furniture prior to the purchase of the couch to confirm the dimensions because I assumed, incorrectly, that the representations made regarding the size of the couch on the website would be correct and that the dimensions would not need to be confirmed pre-purchase Additionally, I trusted that the company would retain a reliable and competent delivery company who would make a good faith effort to deliver the purchased furniture Instead no good faith effort was made to deliver the furniture as the company arrived, was on site for minutes, made no effort to move/maneuver the couch into the home, and left quickly before allowing me to call the furniture company to work something out The couch purchased was the exact same size as the couch previously in the home (down to the inch) which was moved into the home by professional, competent, and reliable movers There is no explanation as to why Coleman could not have delivered the purchased couch other than to keep over 50% of the purchase price while alleging that it is the "purchasers responsibility" to ensure that the couch is delivered even when using an incompetent delivery service who made no effort to deliver the product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]we are now almost months out and still without a resolutionI haven’t heard anything back regarding shipping
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been working with this customer to get her the cushions she has requested. The customer received delivery of their items in January of and contacted us in February of advising they had issues with their cushions. The customer was outside of their
warranty and as a courtesy we told the customer we would send them cushions which were sent. The customer has since advised they need more cushions. We advised that as they are outside their warranty we can attempt to send the items if they are still available. However we are unaware of what cushions the customer is in need of.Sharon M***Coleman Furniture

***Coleman Furniture has been consistently communicating with this customer in an effort to have this matter resolvedAs outlined within the terms and conditions for Coleman Furniture, there are applicable return fees that are associated with any orders that are not accepted by our customers
The respective returns fees were sent to the customer on 12/*/via emailOnce the customer confirms the return fees, arrangements will be made to have the furniture picked up and the customer will be refunded less the agreed upon fees. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I, again, must disagree that the issues I am referring to are considered a customer preference and not poor company standards that the sofa was assembled with such disregard for manufacturing a quality piece of furniture Pictures do not really do the looks of the sofa justice It would have been nice to find that Ashley would stand behind their product and at the very least have sent someone out to look at the furniture to confirm that, when assembled, it was done improperly Which is evident in the tilting seat backs and staples sticking out
My biggest regret with this furniture is that I did not see how poorly it was assembled when delivered I had waited for delivery for months - part of which time I was dealing with damages to the furniture before it was even delivered to me that needed to be repaired, so my main concern when delivered was that the damage had been repaired - never thinking that I should check on assembly and tilted seat backs! Very disappointed in how Coleman Furniture as the seller and Ashley Furniture as the manufacturer stand behind their product
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Sincerely,
*** ***

*** Coleman Furniture, in an effort to satisfy our customer will compensate the customer in the amount of $to keep the item as is. Customer has agreed to this resolution.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture takes all customer complaints very seriously and as such we endeavor to correct any issues that may arise if they are in fact verifiable issues. In this instance Coleman Furniture nor the manufacturer has has any issues to correct The description "Select Hardwood: is an industry standard and Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means Coleman Furniture can not change their website as this is the correct production description as received from the manufacturer and is not deceptive.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[[after reading the other complaints against Colemans furniture I realized this is the standard response that is given I was told by the man that delivered the bed that Colemans gives customers the run around when they try to get things repaired He said that the concerns I had were valid Including the nails popping through Now their response is that it is " normal"I have never had nails popping through brand new furniture Now the paint is peeling off the bed rail I have included pictures I had correspondence with Candyce from Colemans via email She sent a warranty claim form At the bottom of the form it states that the customer is responsible for any shipping cost if the product is warrantiedI have attached the form Essentially it is another way to ensure the customer will not put in a claim for their warranty This is unacceptable! I can only imagine that the next thing they will say is the peeling paint is " normal" too I ask that their is accountability for the warranty of this product.
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Sincerely,
*** ***

***Coleman Furniture has offered an allocation of $towards the customer sourcing a technician to resolve the matter with the furnitureThe customer repeatedly denied this offer and would still like to be fully refunded without incurring any feesShould the customer opt to accept this offer Coleman Furniture will be happy to work with this customer upon receiving the receipt and hence being reimbursed. Please see signed Proof of Delivery that customer signed at time of delivery - that all items were delivered and inspected to be in perfect condition.Sharon M***Coleman Furniture