Smitty's Restaurants

***We spoke to this customer, and agreed to settle the dispute with a $refundWe will also be sending a technician to assemble the bed and be ordering a new headboard, sleigh rails and one night stand.This should resolve all open issues on this case.Sharon M***Coleman
Furniture

***We have purchased a brand new replacement item for this customer, and it is at the Tampa Hub ready for delivery for this customer at no additional costWe are not charging customer for this replacement or for the redeliveryHub has attempted to schedule delivery - and will continue to do soWe would also like to offer $compensation due to the delays in this order and the issues involved.However - if customer doesn't allow us to deliver - order will be needed to send back to the manufacturer - and shipping charges do apply for sending it back.We do want to get this delivered to the customer.Please let us know what customer prefers*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
$is nowhere close to what I lostI am not sure why the customer is being penalized for mistakes that were made by the shipping companyThe total restocking fee should be made my the company and not the customer because the customer did not make the mistakeI was inconvenienced by waiting longer than he timeframe given for delivery, was given an extended time to wait due to a mistake made by the shipping company, was never made aware of the mistake or delay (I had to call to find out) , and now have to order a new bed and wait another few weeksI want the full restocking amount refunded back because it is only fairIf I knew it would be this much trouble to order a bed from Coleman Furniture, I would have ordered somewhere else --- I have been out of a bed for months!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have yet to receive policy information for my EXTENDED WARRANTY I purchased.
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Sincerely,
*** ***

***Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture. Customer has been offered compensation for the delays in delivery. *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Coleman Furniture would not even discuss the defective finish on our table with their furniture tech. We feel that we did not get heard by Coleman Furniture.A company should not be able to send out unqualified delivery personnel that do not know what they are doing, confuse everyone and leave not doing their paperwork correctly to allow Coleman Furniture to ' NOT STAND BEHIND AN EXCHANGE OF BRAND NEW PIECE OF FURNITURE THAT HAS CLEARLY A MANUFACTURE DEFECT PER THEIR FURNITURE TECH that came at a later date . This defect did not occur in transit and Coleman Furniture should have to be accountable for the exchange. Unqualified delivery people is the problem, they did not know anything about furniture, or how to write up a report! We should be able to live with a beautiful table with our chairs and not look at our table with pure disappointment with a defective finish from their factory!!!!!
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Sincerely,
*** ***

Coleman Furniture regrets the issues that have occurred regarding Customer *** *** Coleman Furniture has offered to split the 25% re-stocking fee..the 25% restocking fee was $Coleman Furniture has previously offered to absorb $of the restocking fee and the customer would absorb the $as a gesture of good will. Sharon M***Coleman Furniture

***Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerAs previously conveyed a few weeks ago......Coleman Furniture requests the customer donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $The other option that Coleman Furniture is offering would be for the customer to keep the furniture along with the corresponding new replacement cushion and casing that was sent to address and resolve the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman Furniture keeps making the claim that the disputed piece of furniture is made of solid wood when all evidence is to the contrary.Coleman Furniture has a clear evidence at hand (in a form of the photographs and even a short video I emailed to them) that the aforementioned piece of furniture is in fact made of particle board or similar material
I would like to request Coleman Furniture to consult with professionals and to confirm the type of material they see on the photographs that I forwarded to themIf necessary, I can re-send the images to make sure.Thank you for your time.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was going to accept this response, but now I am requesting collateral that I supposedly sent an email stating that the issue had been resolvedI am not worried about compensation anymore at this point, but I will not tolerate statements. Thank you, ***
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Sincerely,
*** ***

***, Customer received delivery of his items and the lock for the curio was defective. At the time of delivery the lock was returned to the local warehouse and we reached out to the manufacturer to receive a replacement lock. The lock was received and a certified technician was
dispatched to the customers home to install the lock. Unfortunately the door the lock attaches to has a manufacturer defect and the lock was not able to be installed. We have reached out to the manufacturer and are at this time waiting on information from the customer to enable us to resolve this problem. During delivery the customer also indicated that the reclining function on the power sofa was not functioning properly and a reclining mechanism and power motor was ordered for the customer. The customer was advised that the once the part was received a certified tech would be sent to completely restore the item to 100% Coleman Furniture has been in constant contact with customer including as recently as 6/*/16 and customer has indicated his willingness for us to resolve the issue as we have outlined. Sharon M***Coleman Furniture

*** Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016. At the time that the customer placed their order the item was listed for sale at a price of $2000.00. Coleman Furniture was advised by the manufacturer that the item was out of stock and as were
were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time Our terms and conditions that customers must agree to when they place their order state: Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price. As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M***Coleman Furniture

***Coleman Furniture has been in communication with the customer as most recently as of 9/**/The customer has agreed to allow Coleman Furniture to pick up the four beds that were delivered and refund the customer in the full amount of $Upon the four beds being delivered back
to the delivery hub, the customer will be refunded in the full amount of $2888.33Sharon M***Coleman Furniture

***This customer purchased a Saddlebrook Antique White Cocktail Table. The description of the item states that it is "Crafted with Poplar/Pine Solids with wood products. As it states wood products the item is not advertised as solid wood. The item is as advertised. The item has been verified with the manufacturer to be constructed of wood product as described . Our website also states in our terms and conditions that: Coleman is not responsible if - You received delivery of an item(s) with a finish, color or texture that is different from what you saw at the Coleman Furniture website, any website other than Coleman Furniture, at a physical furniture store, or recommendations you received from a Coleman Furniture sales representativeFinishes and colors online may not accurately represent the true color or patternCustomer accepts liability for their purchase. Coleman Furniture is not liable for errors on Our Site: We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other site content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I Paid $1,for a sofa set and a coffee table online and they refunded me only even though I don't even have the items except for the coffee table and it has been about a month now. I asked Coleman furniture rep to take back the coffee table for which I paid $I asked the delivery guys to take back the coffee table during the delivery day and they didn't take it back.I want full refund $1,I waited weeks for delivery of my items and during the delivery day, they wanted to deliver me a damaged/defective sofaI told the delivery guys I want my full orders and not just the coffee table and love seatThey wanted me to accept a damaged sofa and therefore wanted me to sign waiver even before any delivery was attemptedI saw them talking and they then pretended as if the sofa can't fit my stairways and they were laughing and taking pictureThey never fully and properly attempt to bring the sofa to my living roomThey briefly brought it to my stairways and took a picture to show it didn't fit the stairways and took it right back to their truck and all in about minsThis was an act to fool me and they knew I was not gonna accept anything that is already damaged or defective. They brought love seat and coffee table in to my room but not the sofa and when I asked them to take these back, they took the love seat but didn't come back to take back the coffee table. People living above me has those sofas delivered to them easily through the same stairways and I had king size mattress , king size bed and inch entertainment wall centers delivered days earlier by another delivery company before this so I knew for sure delivery of the sofa wouldn't be a problemI now have nothing except for the coffee table which they were supposed to take back on same day and I am scammed $by Coleman furniture for nothingI want full refund $1336.75 so that I can shop for these furnitures at a local store
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Sincerely,
*** ***

***Coleman Furniture understand the customer is frustrated regarding their order. However, as we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to
her home while she kept the other two items. There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happeningAs have finalized this with th customers financial institution we will not be refunding the customer.Sharon M***Coleman Furniture

***,We have worked with the customer, and made this gesture, even though the original order was filled as advertisedPlease have customer reach out directly to the head of customer care - Felice C*** at ###-###-#### and reference this response - who will assist in getting this resolved
for the customer.Thank youSharon M*** Coleman Furniture?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Customer placed their order on September **, and on September **, was given a week ETA. Our terms and conditions that all customers must agree to when they place their order advises that all ETA are estimates only and there can be delays due to such things as product
availability, transit times and delivery time framesThey also state that if an item arrives at the delivery company and is not at 100% manufacturer standards we will restore that item prior to delivery. Parts have been ordered from the manufacturer to restore the items and once they arrive and are installed the customer will receive an immediate delivery.As compensation for the frustration the customer has experienced we will purchase the Additional Protection Plan for the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although they have made completely statements, I will close this dispute and post my complaints on social mediaI will sure anyone I know does not purchase from this companyI have spent over $in the past year with this company, yet they are lying and making statementsI will ensure everyone knows about this
Sincerely,
*** ***