Smitty's Restaurants

***,We have refunded customer in full for this orderThis should resolve all open issues.Sharon M***Coleman Furniture

***The customer placed their order with us on June **, 2016. On June **, the customer was advised via a telephone call of a week ETA for their items. The ETA is always to the local delivery company as we are not able to guarantee a delivery date until the items are at the
local delivery company and inspected. On July **, the customer contacted us and advised they no longer wanted to receive delivery of their items and wanted to cancel their order. At that time the items had already arrived at the local delivery and as per our terms and conditions that the customer agreed to when they placed their order cancellation fees would apply.The delivery company would have been more than happy to schedule the customer when they returned from their vacation so as not to interfere with that and fulfill the order Sharon M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved. See attachmentI will not be satisfied until replacement parts have been receivedActions speak louder than words
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the NY Revdex.com for their involvement in the resolution to this issueI will accept a full refund from Coleman Furniture as promised
Sincerely,
*** ***

***The customer signed delivery paperwork on 10/*/indicating that they had received their items, inspected them and found them to be in good condition. The customer then advised us via telephone that the issue had been resolved.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not know, nor have spoken with Sharon listed above. In addition, I did not make racial comments, I described the delivery men as *** *** men, short and tallAs I stated ask to use my restroom and each ask if I lived aloneI began to become uncomfortableThe young lady from Coleman became belligerent & ask what race had to do with it? I stated, nothing I was only providing a description of the delivery menI have been in contact with Felice C***-Director of OperationsFelice ask if she sent me a picture of the repaired table, would I look at it & I said yesI received the picture & issued response on 3/**/16: If you look at the picture, I can see air bubbles, and breaks in the carvings on the picture in the woodThe furniture is not acceptable. I also requested all documents of the check points, approvals of the routing of the Dining Room SetIn addition, I am requesting receipt of documentation of the location the furniture was shipped, include all stops until the final destination, where the damaged furniture is returned, and how/where is the furniture restocked, if it is resold, and the condition the furniture is classified as new, used, damaged, or other? Provide information as to where the furniture is currently located, who issued the repairs, with a background on their qualifications to repair? Also, did you determine who damaged the furniture, and state the terms of responsibility, and accountability of who damaged the furniture? Confirm if Coleman has regulation in place, to hold the person, or Company responsible for fee's associated with the damage? Please provide the name, and contact information of you Boss; in order to escalate this issue. I am waiting on a response from Felice C***-Director, as of 3/**/4:39pm. Whoever damaged the furniture should be held liable, not the Customer who purchased new furniture and Coleman is attempting to sell as new
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should not have to fix or repair this damage caused by their shipping company !Also , I paid well over $to receive a complete order in which I cannotThe power cord is missing from the Bluetooth console of the couch , and they are telling me that they will only provide tracking information only after 5-days from when I contacted themThis is ridiculous ! How am I suppose to enjoy and utilize the new couch I purchased ? And why should I have to wait until most likely weeks until I receive the cord ?? They didn't offer an type of compensation whatsoever for thisThe process they told me and is in their emails are , the couch gets ordered from the manufacturer, and then gets shipped to them so they can inspect it , after that it gets transferred over to the shilling companySo why didn't they inspect that there is no power cord for the unit ?? This isn't my fault and I shouldn't have to wait most likely weeks to receive something that should have came with my couch ( purchase) After speaking to them about it , they said they don't offer any compensationI paid well over $to sit and wait another weeks to really utilize my couch ?? Unacceptable !!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the item was absolutely NOT delivered free of damage and defectsColeman Furniture is attempting to have the sofa repaired and redelivered to me even though we entered into an agreement on April *** that I would not accept a damaged or repaired sofaTheir reply in this case is 100% inaccurate and the exact reason that I no longer am willing to do business with them and am requesting a FULL refund.
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Sincerely,
*** ***

*** Coleman Furniture understands the customers frustration. We have reached out to the manufacturer to have the correct hardware sent directly to the customer. Once the customer receives the hardware we will have the Delivery team go out and properly assemble the bed.
Customer has been updates by his account manager at Coleman Furniture and has agreed to this resolution. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A response from the manufacture shouldn't take this longFrom the first complaint to this company about the defect they was informed that the cut was off and the cut still remains off from the second product I received How much longer should I continue to wait? It's been about a week now I've sent pictures, had a professional come out and assist and the problem at hand still remain the same As a customer I believe Coleman Furniture should refund my money, pay for shipping if they want the product back or consider this a loss and refund Affirm Finance their monies and have Affirm close my account out as paid in full I will then be willing to find someone local or near by with the hopes of getting this table fixed
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Sincerely,
*** ***

MadelineColeman Furniture has spoken to this customer on numerous occasions in an effort to have this issue resolvedColeman is requesting that the customer provide the phone number of any additional conversations that may have taken place with the customer pertaining to this orderUpon reviewing and listening to all phone records, there was no conversation found pertaining to the measurements being providedWhen the customer provides any and all additional phone numbers that could have been used pertaining to this order, Coleman Furniture will be happy to research and listen to any corresponding phone calls. Sharon M***Coleman Furniture

*** Customer received their items on January *, 2016. At that time the customer inspected their items and signed the delivery paperwork stating all items had been received and were in good condition. Customer contacted Coleman Furniture on February **, and advised Coleman Furniture that he was noticing the pieces comprising the sectional were not even and were sitting at different height. Customers issues were addressed through our warranty program and a replacement was ordered for the customer. As our warranty guidelines detail if a replacement item is supplied to the customer then the customer is responsible for replacement shipping costs for the item. As a courtesy we reduced the cost of the shipping by $to the customer but would not be able to waive the fee in its entirety as Coleman Furniture is proving a new item to the customer at Colemans cost.Customer has indicated that he has a preference to keep the portion that has been deemed as being needed to be replaced. We are unable to accommodate the customer as that piece has been deemed defective and as such we would not be able to match up a corresponding piece to make the unit a whole.Customer only has defective piece and that is being replaced via the warranty program. Sharon M***Coleman Furniture

***There is one last piece of material we need to complete the repair. We have reached out to the manufacturer, Ashley to see if they can expedite it and once they have that answer our manager will be speaking to the customer to ensure that the tech date has been scheduled
Compensation will be provided.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand Coleman Furniture's own standards can be lower than common standards or common sense, but customers would never buy such products if Coleman Furniture explicitly disclose their own standardsIn my case, there was no way for me to notice such low quality standards Coleman Furniture has, because the advertised pictures have no deep wrinkles on leg parts and no large color/granularity/polishing difference on leather surface. At the delivery, there were no deep wrinkles and no large color/granularity/polishing difference with the original partsAfter the repair attempt to those places, another issues came out and we reported themI do not understand why the responder mentioned the following:"Coleman Furniture has addressed all issues that the customers items were delivered with, however we can not continue to address additional issues that the customer finds as these were not noted or present at time of delivery." Did we have to predict (1) that the repair results by Coleman Furniture would be such defective and (2) what kinds of issues would come? "the local warehouse" was previously mentioned by the responderIn Terms and Conditions of Coleman Furniture, they describe "We inspect orders prior to delivering them to our customers to make certain that items are in perfect condition." Now the responder said Coleman Furniture is an online retailer without any warehousesI do not understand how Coleman Furniture inspected my order and ensure the item was in perfect conditionThis is important because I want to know where the damages came from and who are responsible to the damages. Previously the pictures were taken with iPhone, and now I took pictures with Canon EOS 60D to give "significant" feeling to Coleman Furniture customer service about the cosmetic defects made by the repair attemptsI am not talking about natural wrinkles. Coleman Furniture have not refunded any money becasue we did not bring the check to the bankWe did not compromise with that small money for multiple cosmetic defects and inconvenience we experienced for more than six months, but Coleman Furniture stopped responding to use and sent the check out after claiming there are no remaining issues. If a customer buy a refurbished item with a largely discounted price, it does not need to look like new because it is repaired, and customer cannot ask a replacement or a full-refundColeman Furniture try to make our case similar to that except the full price we paid.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its hard to notice a broken piece that someone tried to cover up with wood glueThis isn't something that was reported weeks later, it was reported within hours of deliveryWas I supposed to pull on everything to make sure it wasn't glued on? Everything appeared to be in good condition when it was deliveredI have no way of knowing that someone had glued a piece that they had previously broken No one will come and fix the bed for $dollars I will except a new footboard, a return of the bed, or a refund of $so that I can have someone come out and fix it properlyDo you guys not stand by your product? You have the worst customer service I have ever had to deal with
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture stands behind the furniture that it sells, and as such will honor any warranty on the furniture that is valid. However, the customer purchased and received delivery of their item in August of and the warranty for bedroom furniture is year. The customer is
1/year past their warranty date and as such there would be nothing to be done at this time. The item was not falsely advertised and was delivered in perfect condition Sharon M***Coleman Furniture

***Coleman Furniture prides ourselves on recognizing when a customer expresses a concern relating to the service they receivedAfter reviewing the images which the customer has providedwe have determinedthat this a natural occurrence that can develop during the transportation of
the productThere is a quick and easy remedy to this issue that can be resolved with the useof a blow dryerThe customer needs to place the blow dryer on high, rub the leather in a circular motion when hotThis will resolve in tightening the leather and give the proper look of thematerialAs for the power cord, Coleman Furniture has already contacted the manufacturer to have a power cord sent to the customer directly. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** This customer placed her order online on 1/*/16. Customer called updates on 2/*/to question her delivery status and was advised by Virginia that her items had just arrived at the local delivery company and that they would inspect and contact her to schedule delivery within a
few days. Customer was contacted on 2/**/by Beltmann and scheduled for 2/**/16. Customer then rescheduled on the *** for delivery on 2/**/16.Customer has received delivery and signed delivery checklist indicating no issues. Sharon M***Coleman Furniture