Smitty's Restaurants

MadelineColeman Furniture understands the customer is upset regarding their purchase. However, the customer placed their order online for a full mattress and was sent an order confirmation that indicated their order was for a White Full Plush Mattress with Foundation. As such no mistake
was made on the part of Coleman Furniture. The customer indicated they wanted to return their item and we advised of the return fees. Bedding - which includes mattresses are not able to be returned but Coleman Furniture made and exception and advised customer we would accept the return. Additionally, we have waived part of the return fees associated with the return as a gesture of good customer service. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not know, nor have spoken with Sharon listed above. In addition, I did not make racial comments, I described the delivery men as *** *** men, short and tallAs I stated ask to use my restroom and each ask if I lived aloneI began to become uncomfortableThe young lady from Coleman became belligerent & ask what race had to do with it? I stated, nothing I was only providing a description of the delivery menI have been in contact with Felice C***-Director of OperationsFelice ask if she sent me a picture of the repaired table, would I look at it & I said yesI received the picture & issued response on 3/**/16: If you look at the picture, I can see air bubbles, and breaks in the carvings on the picture in the woodThe furniture is not acceptable. I also requested all documents of the check points, approvals of the routing of the Dining Room SetIn addition, I am requesting receipt of documentation of the location the furniture was shipped, include all stops until the final destination, where the damaged furniture is returned, and how/where is the furniture restocked, if it is resold, and the condition the furniture is classified as new, used, damaged, or other? Provide information as to where the furniture is currently located, who issued the repairs, with a background on their qualifications to repair? Also, did you determine who damaged the furniture, and state the terms of responsibility, and accountability of who damaged the furniture? Confirm if Coleman has regulation in place, to hold the person, or Company responsible for fee's associated with the damage? Please provide the name, and contact information of you Boss; in order to escalate this issue. I am waiting on a response from Felice C***-Director, as of 3/**/4:39pm. Whoever damaged the furniture should be held liable, not the Customer who purchased new furniture and Coleman is attempting to sell as new
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands that the customer is concerned in regards to the delay they have seen in getting a response to the delivery of their items. However, the customer was advised of the estimated time frame for the item to ship to the local delivery hub. We are within
that time frame and the customers items have arrived at the local delivery company and are undergoing the inspection process. The customer will be contacted shortly to schedule their delivery as we have verified the items are there. If the customer wants to cancel their delivery there are fees assessed that the customer was made aware of and agreed to when they placed their order.Sharon M***Coleman Furniture

*** National Moving, the local delivery partner will have the technician look at the item again. They have looked over the order and have not been able to find any tears in the item. They also advised that the mechanism works fine. They will be creating a video
showcasing this.We can offer to waive re-delivery fees to help get this resolved and delivered to customer in perfect condition. Sharon M***
*** ***

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered repalcemetn rails for the customer as the original rails were sent incorrectly by the manufacturerThe customers order will be delivered and completed and we will compensate the customer $for the delay If the customer wants to return the order fees will be assessed. When customers place their orders they agree to our terms and conditions which indicates they let Coleman Furniture resolve any issues that arise. We have laid out a plan to resolve this issue for the customer and are offering to compensate the customer for the experience he has had.Sharon M***Coleman Furniture

MadelineColeman Furniture understands the customer is upset regarding their purchase. However, the customer placed their order online for a full mattress and was sent an order confirmation that indicated their order was for a White Full Plush Mattress with Foundation. As such no mistake was made on the part of Coleman Furniture. The customer indicated they wanted to return their item and we advised of the return fees. Bedding - which includes mattresses are not able to be returned but Coleman Furniture made and exception and advised customer we would accept the return. Additionally, we have waived part of the return fees associated with the return as a gesture of good customer service. Sharon M***Coleman Furniture

***Coleman Furniture contacted the customer on 10/**/to advise the following....."Please be advised that the manufacturer will not be picking up this item and requested for you to dispose or donate it...." Additionally, this customer has already received a new replacement Coastal Living Oasis Saltbox White Ocean Park Telephone TableThere if no further action that is needed to be taken by Coleman Furniture.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers concerns, however, our warranty policy is clearly detailed and if followed will result in the customer being satisfied. As we are not able to source technicians all over the country we rely on the customer to source a certified technician in
their area where they have the resource to do so. We allot an industry standard for the restoration based on the details, pictures and evidence provided by the customer. Once the customer provides us with the paid invoice we will refund the customer the allotted amount. This is part of the warranty policy that the customer agrees to and as such is how we will proceed Sharon M***Coleman Furniture

***In an effort to have this matter resolved Coleman Furniture would like to offer this customer $in the form of a check mailed directly to the customer for the issues that have occurred with this orderOnce the customer accepts the terms of this offer, Coleman Furniture will be happy to process a check and consider this matter closed.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company has reached out to me twice and keeps advising me someone will call me and come and attempt to repair the damaged furniture however still no one has called me still to this day and I have had this damaged couch in my home for theee weeks now and $is a joke for the three weeks of frustration and lies that I am keep being told withI results givenThis company keeps telling lies and they won't even contact via phone they always send an email saying per our conversation and they haven't even talked to meive left messages for the operations manager who won't even call me backvery unprofessional company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As a consumer I paid in full for a piece sectional sofa and expected to receive the item new and wholeI did not receive the item as orderedI suggested that since the delivery company already unpacked two pieces I keep the two pieces of a three piece set while they ordered a new piece sectionalThe customer service manager said that would not be allowed and that even though the shipper made the error I would only receive the missing piece which needed to be ordered from the factory in ChinaAs many times as I expressed to this representative of Renegade Furniture AKA Coleman Furniture that would not suffice as I expected the entire shipment at one time and it is a set having one color dye lot she refused to understandThe delivery men upon hearing this conversation repackaged the two pieces and loaded them on the truck.Having been informed that the delivery of my sectional was being made I discarded other furniture never expecting that I would have such an issueNot only did I need to scramble around looking for another sectional but I wound up paying more but at least it all came in at the same timeNow this third party shipper has charged me almost $for cancelling an order? I did not cancel they simply did not deliver as ordered than tried to put the onus on me. What kind of bait and switch operation is this and why isn't the Revdex.com investigating these people so that other consumers do not face the same situation?When someone pays for a new three piece sectional and a third party wants you to accept it an inferior product meaning not from the same dye lot it is just not fair business practice and the public should be alerted not to deal with these types of businessesDo I need to address this in a court of law?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Coleman Furniture would be more than happy to address all issues that the customer is expressing. Even though the issues were not noted at the time of delivery. This will be done as a courtesy to the customer as this is outside of policy and procedure. However, this cannot be done until the customers dispute is resolved. At that time we would replace the item as the customer is requesting, however the customer will be responsible for all shipping fees. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting this response because all they did was copy and paste what they originally saidI want an answer to my first rejectionI will either pay $100 for delivery (Which I DO NOT feel I should have to do, a REPUTABLE company would pay for delivery of a replacement for a defective piece of furniture) or I want them to fix the side couch that's defective - at no cost to meI will continue to reject their response until I'm satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Customer placed his order 9/**/online for a Luke Leather sofa. He was advised on 9/**/that there was a 12-week manufacturing time frameNovember *, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the
country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. He is scheduled for delivery today.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.We can up the compensation to a refund due in an effort to offer our apologies to the customer. Sharon M*** Coleman Furniture

***Coleman understands that the customer is unhappy about the issues that arose at the time of their delivery. All items are inspected when they arrive at the local warehouse and are then delivered to the customer. Unfortunately there are sometimes issue that occur during delivery
that may make the item become damaged. Due to this Coleman Furniture has procedures to rectify any such possibilities. During the check out process all customers must agree to these conditions and policies by agreeing to our terms and conditions.Coleman Furniture has sent all the necessary parts to rectify the customers issues to their home and a certified technician has been to the customers home to completely resolve the issues. Coleman Furniture has verified with the certified technician and the manufacturer that the item is at 100% manufacturer standards. The technician has had to revisit the customer multiple times as the customer has been unhappy with the restoration and continues to find fault even when the items are verified to be at 100%. The customer has to understand that as leather items are created from the hide of an animal they are never 100% identical, and as such there are always slight variations Due to the customer having this issue Coleman Furniture has compensated the customer in the amount of $after their items were verified to be restored to 100% manufacturer standards and at the time we did that customer was OK with that resolution. Sharon M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I told Coleman on 9/**/that I wanted to cancel my order completely based on these two facts;I did not receive what I orderedThe horrific and disrespectful customer service I received from them and their track record (online review history) of similar customer service to what I experienced.The fact that they proceeded to order the rails is on themImmediately after filing this complaint with the Revdex.com I also filed a claim with my bank to stop payment, which was done, so Coleman's poor customer service and refusal to listen to what the CUSTOMER WANTED is entirely their fault and on themI do not want to do business with this company, they don't deserve my hard earned money and I recommend anybody else considering doing business with them runs in another direction. At this point, as I've already said to Coleman Furniture, the only acceptable resolution for me is a complete refund of my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for deliveryUnless you've contacted the delivery company and told them not to contact me I'm still in the dark about thisWhy do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have done nothing in terms of making the problem rightI would either like a substantial discount for the lack of communication, lies throughout the process and late deliveryI would also accept (and prefer) a full refund, as I would not like to give this company my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in - business days. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:On 1/**/I saw that the charge was back on my card because the dispute was in the favor of Coleman Furniture because they were working with me to repair the furnitureI contacted Coleman and spoke with Eric on 1/**/he told me that he would have to contact the delivery company to find out what was going on with the furnitureThis was the only communication that I had with the company since 12/**/when the furniture was picked up from my house to be repairedI talked to Melissa on 1/**/and she assured me that the furniture had been repaired to 100% manufacturers specifications and ready to be redeliveredI got the contact information from her to contact the delivery company, on 1/**/I went to the warehouse to inspect the furniture and I found it in a corner barely protected by moving blankets(refer to picture)When the furniture was pulled out I inspected it and nothing had been repaired and the furniture had more marks on it because of improper storage of itI sent Melissa pictures of the damage again, and I let her know that I had given Coleman furniture the opportunity to remedy they issues and after weeks the furniture had not been repaired, that this was unacceptable and I wanted a full refundI have continued the dispute with my bank because Coleman has my money, they have the furniture and did not repair it like agreedOnce again Coleman Furniture has lost contact with me when Melissa told me that the manager, Mendel would follow up with meToday makes it weeks and day that they have had the furniture and I have not heard from anyone at Coleman Furniture since 1/**/at 11:18am when Melissa told me "I spoke with Mendel this morning and he is working with the delivery company on your itemsAs discussed yesterday he said he would contact you mid day" No one has contacted meI want a full refund because I have given them ample time to resolve the issues and they have not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***