Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
day policy or not, the chair fell apart after two weeks, so as long as it lasts five days, they assume no responsibility? A return policy should not matter if the item is poor quality and falls apart after two weeks of useI will be filing with the Attorney General next as these people are just ripping off the public.
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Sincerely,
*** ***

***Coleman Furniture understands the issues with the customers order. However, as the customer initiated a charge-back with their financial institution we are unable to proceed with any resolution until that has been resolved.Sharon M***Coleman Furniture

***Coleman Furniture has confirmed with the manufacturer that the order for the rails has been processed...the rails are still expected to ship the week of April *** from the manufacturer to the delivery hubOnce they arrive at the delivery hub the rails will be inspected and the customer will be contacted to schedule a deliverySharon M***Coleman Furniture

***Coleman Furniture understands the frustration the customer has expressed. The customer ordered couches and accessory tables. They are not sold as part of a set. The accessory tables are part of the same collection and meant to be complimentary and not identical to the
sofa's. As such there are differences in the wood grain the items are manufactured with. This is clearly displayed on our website. After explaining this to the customer, and explaining that we could not modify the items and match the grain as the manufacturer does not fabricate them that way the customer returned the sofa's. Per our terms and conditions that the customer agreed to when they placed their order if a customer refuses delivery of an item and wants to cancel that item they are assessed a restocking fee and shipping charges. Due to the fact that the customer was unhappy, and as a gesture of good will we waived the shipping charges and the customer was only assessed the cancellation fee and the customer agreed to those fees.Coleman Furniture delivered to the customer precisely what was ordered and clearly displayed on our website and has attempted to clarify that for the customer. In an effort to satisfy the customer we will as a a courtesy refund them $but we are not able to refund with no fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A manager from the business did call me yesterday to discuss this issueI was offered an option to refund the amount for hutch/buffetBut, I had to reject it, as they offered to refund only for hutch/buffetI have some pieces (table/chairs) of this dining set sitting here in my home and we intend to have the entire set to be deliveredI requested the business to either deliver the entire order or cancel the entire order and take away the dining table/chairs from my home and refund for the entire orderThat was rejected by the business.The business advised that they will work on delivering the remaining pieces of the set (hutch/buffet) by end o May But, no guarantees were given in this regardI have no confidence in the business delievering on this timeline, as the earlier promised timelines were conveniently neglected without any notificationI was also offered some conpensation for the delay in processing this order (it's been months since I placed this order and my credit card charged)I did request detailed information in regards to the compensation be spelled out in an emailI haven't received any response yet from the business manager yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:I agree to both replacement itemsThey also promised a dollar refund on the morning of 5/**/prior to actual delivery (See attached)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** On 8/**/ ** *** ordered a sofa and a chair with one of our sales agentsOn 8/**/the order was placed with the manufacturerOm 8/**/the customer was advised via phone that the merchandise would have an estimated time of arrival of weeksOn 9/**/the customer
was advised that the estimated time of arrival was still mid SeptemberOn 9/**/the customer was advised via email that the furniture was estimated to ship from the manufacturer at the end of the weekOn 10/*/a customer care agent from Renegade Furniture Group spoke with the customer to advise that the product was now shippingOn 10/**/the credit card that was provided by the customer for payment was declined and a new credit card was providedOn 10/**/the customer was emailed that the order was en route to the local delivery hubOn 10/**/the order was received at the delivery hub where it was determined that the chair was damaged and deemed not deliverable at that timeOn 10/**/a repair was approved for the delivery hub to bring the chair back to % manufacturer standardsOn 10/**/the customer was informed of the damage to the chair and advised that Renegade Furniture Group would like to still deliver the sofaOn 10/**/the delivery hub attempted to call the customer several times to schedule the delivery, unfortunately the number that was provided was not a working numberAn alternative number was provided by the customerOn 11/*/the delivery of the sofa was made to the customerOn 11/*/a new chair was ordered directly from the manufacturer due to the original chair deemed not restorableOn 11/*/the customer was provided with the estimated time of arrival of weeks to ship from the manufacturerDuring this call the customer expressed his concern as to to how long it was going to take to get the new chairOn 11/**/the customer called asking for an update on the chair shipping out, and he was provided with the estimated time of arrival of weeksRenegade Furniture Group recognizes the customer's frustration with the original chair coming in damagedAfter it was deemed not restorable a new one was immediately ordered from the manufacturer. Sharon M***Coleman Furniture

***Coleman Furniture has looked into this matter regarding the customer's concernIt has been confirmed that the delivery has been scheduled and confirmed with the customer for 3/**/17. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet received the recliner so I am unable to confirm that it has been repaired and is functional or without defectI am agreeable to the businesses proposal of waiving the re-delivery fee and having the recliner redelivered to me in working condition at no additional chargeIf the moving company was able to repair the recliner during dissassembly or reassembly and it is currently in working order, I am ready to arrange a date and time for deliveryAfter delivery, I can update all parties and confirm the condition of the recliner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has worked diligently towards addressing and resolving this matter with an outcome that was mutually agreed upon between Coleman Furniture and the customerThe customer clearly accepted the applicable return fees that was proposed to themOutlined below is the email transaction that took place between Coleman Furniture and the customerOnce the terms were accepted by the customer the refund was processed for the agreed upon amount. Sharon M***Coleman Furniture
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***Coleman Furniture makes every effort to address and resolve all warranty related claims that are submittedThe customer's warranty claim was reviewed and the images along with the supporting details were sent to the manufacturer for further reviewThe manufacturer had determined that the
issues were not a manufacturer defect but the natural look of the furniture as a result of the natural look and make of the furnitureColeman Furniture will be happy to refund the customer for the $service fee the customer incurred during the initial visit from a technician. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Thank you for the assistanceAttached is a compromised email sent to renegade furniture asking them to send a carpenter to replace the lock delivered without a key.This email was sent on 10/**So far no response from RenegadeThe issue is when the desk was installed, customer service made a promise to send the right key immediately.Week or more later, they only send a lock to replace the existing lockI communicated with them that this was not the agreement, all I want is the key to be able to use the deskMy reply was ignoredSince the lock is located inside the desk chair cavity, replacing it would cause damage to the side panel. I am willing to accept their offer on one condition: If the technician damages the desk while replacing the lock, Renegade will have to haul the desk and refund my money.If the technician replaces the lock and the condition of the desk is un altered, I will accept this solutionThank you for you mediation and fair response.BS: I do have the series of emails communication with Renegade Furniture which proves that I tried very hard to solve this issue to no avail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customers frustration and is working diligently to get the issue with their order resolved and delivered t them. Upon inspection of the customers item it was found to not be at 100% manufacturer standards. A part was ordered from the manufacturer
to completely restore the item. That part has arrived and a certified technician is scheduled to install the part. Once thee part is installed th customer will be immediately called to schedule their delivery.As a courtesy for the frustration the customer has expressed we will be purchasing the Additional Protection Plan for the customers order.Sharon M***Coleman Furniture

***This customer ordered a bed from *** and refused it upon delivery. The items had a white washed look to it and the customer feels that it is not correct. The manufacturer has been contacted and verified that the item is within manufacturer specifications. The customer
does not want to accept that. The additional damages that the customer has advised about in the Revdex.com complaint were not noted or revealed to us.Customer has been refunded minus the restocking fee. The items are still at the local hub and we can rebill and redeliver if customer prefers.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its hard to notice a broken piece that someone tried to cover up with wood glueThis isn't something that was reported weeks later, it was reported within hours of deliveryWas I supposed to pull on everything to make sure it wasn't glued on? Everything appeared to be in good condition when it was deliveredI have no way of knowing that someone had glued a piece that they had previously broken No one will come and fix the bed for $dollars I will except a new footboard, a return of the bed, or a refund of $so that I can have someone come out and fix it properlyDo you guys not stand by your product? You have the worst customer service I have ever had to deal with
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understand the customer is frustrated regarding their order. However, as we have advised the customer and their banking institution while resolving this with them, the incorrectly received item would have been ordered for the customer and could have been delivered to
her home while she kept the other two items. There would have been no difference in dye lot as the manufacturer takes steps to prevent that from happeningAs have finalized this with th customers financial institution we will not be refunding the customer.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration and we want to resolve this issue for the customer. We have ordered the cord from the manufacturer and we apologize that this has occurred. As we advised the customer previously the indentation they are seeing in the leather will correct itself and for the inconvenience of waiting for the power cord we will refund the customer $50.00.Sharon M***Coleman Furniture

***Coleman Furniture actively works towards communicating the most up to date information regarding their respective order that was placedOn 5/*/the customer was updated that the order was on back order and customer should be receiving the order in June 2017. On 6/**/it was
determined that the order had a delay, this information was communicated to the customer and the customer accepted compensation for the delay. On 7/*/the customer was advised that the projected delivery date to the delivery hub was 7/*/Coleman Furniture will continue to update this customer as more information becomes readily available.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although I appreciate the willingness of the business to remove a portion of the non refunded charges/fees, I must still return to the the point of the discrepancy, which is the depiction of the color of the two woods The two depictions on the website of the Weathered Nutmeg and the Vintage melange appear to be identical Hence, this led to the telephone call to the sales department at Coleman's to assist in determining the accurate color The website pictures and the email confirmation picture of the product have virtually no difference in color, only name Sincerely,
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***Coleman Furniture has been speaking with this customer in an effort to have this matterAs per the written confirmation from the customer, they had agreed with Coleman Furniture to accept the partial delivery now and when the additional items come in they would be delivered as well.
If the customer has opted to receive a complete delivery in lieu of receiving the new entertainment center now and the book cases when they arrive at the local hub, Coleman Furniture will be happy to make that accommodation.Sharon M***Coleman Furniture