Smitty's Restaurants

***Coleman Furniture has attempted to remedy this situation by contacting the manufacturer to have a new lock and corresponding key sent to the customerThe customer then proceeded to submit a dispute via his credit card institution stating the item is defective which is not the caseColeman
Furniture would still like to proceed with scheduling the professional installation of the drawer with the corresponding lock.Sharon M***Coleman Furniture

***Coleman furniture sympathizes with the customers frustration. However, we have we contacted the delivery company that the item was shipped to and delivered to the customer from and they have had no instances of any infestations or occurrences of Bed Bugs prior to or since this customers items were in that location. We also did a general customer survey of orders that where in the warehouse while the customers order was there and found no other instances of this type of issue. We also reached out to the manufacturer and they advised that they have had no occurrences either As such Coleman Furniture will not be able to accept responsibility for what has occurred Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was one attempt made by the furniture techincian to repair a brand new headboardI will not accept a repair on a brand new piece of furnitureThe furniture technician waited weeks for the headboard hardware to come in before even making an attempt to contact me to talk about a repairIt has been weeks since the new dresser was ordered and still have no tracking for this dresserThe mirror that was part of my order still has yet to be delivered. I will not accept a $reimbursement for any troubles that I have went throughI want to return this furniture at no additional cost to myselfIt has been weeks and I still have an incomplete order along with damaged furnitureThere has only been a single attempt made to repair a brand new piece of furniture
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Madeline Customer placed order for dining room table, chairs and a hutch and buffetThe table and chairs were delivered to the customer and all issues customer had at time of delivery were addressed and resolved. The hutch/buffet is on back order with the manufacturer and customer has
been routinely updated by Coleman Furniture in regards to this. A manager called the customer as he asked and he was given the option of cancelling the hutch/buffet as it was on back order and customer declined. Customer is aware the item is back ordered with the manufacturer and that we will keep him updated. Sharon M***Coleman Furniture

***We apologize for the issues on this case - and we are willing to pay half of the fees that are incurred by sending back the order to the manufacturer -as we want to work with the customer - and our commitment is to having happy customers.Please advise if we can go this route - and cover half
of the shipping and restocking fees, or if customer is willing to accept the furniture at a $discount.*** *** Coleman Furniture

Revdex.com:
I have been refunded the full amountNo more business with Coleman Furniture again!I should have checked their Revdex.com rating before ordering from them!
Sincerely,
*** ***

***Coleman Furniture has diligently tried t work with this customer. However, there are no actual issues with this furniture and all issues are a matter of customer preference.Manufacturer standards means that the item is as advertised intended per the manufacturer description as provided by the manufacturer and listed on our website.It also means the item is free of any defects or damages caused by the delivery company during delivery.Coleman Furniture, as an online retailer does not have any warehouses. We work with multiple delivery partners across the country and contract local deliveries to our customers through them.Coleman Furniture has addressed all issues that the customers items were delivered with, however we can not continue to address additional issues that the customer finds as these were not noted or present at time of delivery The customers items are leather, and as such will have all the characteristics associated with it, such as wrinkles. As leather is made from animal hide and not a manufactured product there will always be slight variations in the texture of each separate piece as different hides are used. However, all dye lots are identical and items are the same color/ polishing match.Coleman Furniture already refunded the customer $for the compensation for the issues the customer had and as as gesture of good will and in an effort to resolve the issue for the customer we would refund an additional $75.00. However, as the item is at 100% manufacturer standards and there are no additional repairs or restorations to address we would not alter the item from how the manufacturer intended. Sharon M***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm sorry, but I don't agree with thisI do not think a time frame of Dec*** to February *** (days) is reasonable to let a customer wait on a functional working couchYou gave us two confirmations the couch would be delivered on a specific date, only to find out the day after the delivery was supposed to occur, that it was not working properlyAfter the two confirmations the couch would arrive in working condition, we sold our old couches because we didn't have room to store them and you made it clear you needed the area clearedIn addition, you did not fully compensate us for your issue as you are making us pay a restocking fee for a couch that never got delivered
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Sincerely,
*** ***

***Coleman Furniture lists all required measurements on our website. We received a call during delivery and the item was able to fit in the door as the customer indicates, however, the customer failed to measure the stairwell that the item would have to pass through to get into he
customers home. This is all the customers responsibility as well. The items that were attempted to be delivered were in fact the correct items and the customer was given the option of using the services of a sofa Dras opposed to returning the items. Customer was aware of all fees before the items were returned. Coleman Furniture will not be refunding or issuing a store credit.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company provided a lack of follow up with their responses regarding the return of the couchI have email chains to provide from when I contacted the company originally to when they finally called to say they were coming to pick up the couch and they range over a months timeThe company has no wiggle room when applying charges yet has no follow up or customer service to support their needsI would have been happy to oblige if the company had communicated properly and considering I called to return the couch the DAY OF receiving it, they should have arranged for quick pick up, without additional fees.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is upset regarding the issue they had with their delivery. We have reached out to the customer and a certified furniture technician will be contacting them to address the issues they had. Sharon M***Coleman Furniture

***Coleman Furniture refunded the customer in the amount of $the refund was processed based on the following calculation....the restocking fee that was applied in clearly indicated within the terms and conditions on the siteThe customer would not be refunded for the $shipping charges that they had paid. Cost of the item $ - Valeton Cream Seat Reclining Sofa15% Restocking Fee $279.08Refund that was processed $1581.48 Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I attached the photos on my prior messages and here it is againthe gaps on the sides and bad leather on one piece is not "customer preference"It is a defect or bad piece.Coleman furniture did send the technician and Tech fixed one piece and told me she needs to come back on another appointment to fix the remaining pieces, which never happened, and Coleman Furniture from no where claiming that all issues are fixed, which is not correct.I deny their claim saying this is customer preference and they address all issues.Thanks,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The main issue is that there was no communication on the *** letting us know there was an issue and there would be no delivery We waited on the *** for some information and it wasn't until we reached out to get some answers that we found out what the issue was As stated before we needed this furniture delivered and we offered to accept the furniture with the defective part and await replacement in our home We were ok with not having the full features temporarily This was not a situation where we could go without furniture for an extended period of time It was going to be another 4-weeks without furniture and that was not reasonable to us so we looked elsewhere Had we been able to get it delivered even without full functionality for that period of time this would be a non issue So we were forced to look elsewhere due to their unwillingness to compromise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customers frustration. Our delivery partners always call our customers with a delivery time line. This customer was not at home during the delivery that he was scheduled for. While we were at the customers home we attempted to reach the
customer to deliver their items. The driver waited at the customers home for over minutes while attempting to deliver the items. As the customer was not home for the delivery there will be a re-delivery fee that customer must pay. We have advised the customer of such and are able to re-deliver. Customer has been refunded as per our terms and conditions and the refund will be reflected in his account within 3-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I returned the companies call with no call backI also sent two emails to the company with no response.Here are the options that I will take.Option #Repair the couch & refund me $500Option #2: Don't repair the couch and refund me $600
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After multiple conversations, MsGabriel did honor the requested refund of $150, which was refunded on October **, An e-mail regarding the warranty was never received as she stated it would beAdditionally, during the conversations we were informed the couches would be repaired and re-delivered in SeptemberIt was later told to us, one of the repair panels was shipped in September, the other would not ship for a few more weeksWe were then informed the second replacement piece would ship in October and the delivery of the repaired couches would be at the end of October/beginning of NovemberAlthough an inconvenience, we accepted the resolutionOn October **, 2015, we received a phone call and e-mail from Cierra Z***MsZ*** stated the second repair piece has not shipped and the part would not be received until mid-DecemberThat is only the anticipated date of the replacement part, not the delivery date of the couchesThis issue has been on-going since August 2015,As we were without couches and with an anticipated couch delivery in September, we purchased used couches from Good-WillWe are now entering the holiday season where family will be visiting and staying for extended periods of time and the couches will not fit our needsThis has been a very disheartening and frustrating situationAlthough it has been communicated a "rush" will be put on the order, which has been told to us multiple times, the repair and delivery of the couches is no longer within an acceptable time frameOn October **, 2015, a refund was requested from MsZ***MsZ*** stated she would refund our money, minus a 25% restocking feeThis is unacceptableWe did not receive the product we paid for and we have never had ownership of the productWe paid Coleman Furniture a total of $2,for both couchesMinus the $refund received, we are respectfully requesting a refund in the amount of $2,540.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet received the recliner so I am unable to confirm that it has been repaired and is functional or without defectI am agreeable to the businesses proposal of waiving the re-delivery fee and having the recliner redelivered to me in working condition at no additional chargeIf the moving company was able to repair the recliner during dissassembly or reassembly and it is currently in working order, I am ready to arrange a date and time for deliveryAfter delivery, I can update all parties and confirm the condition of the recliner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has actively worked with the delivery hub to ensure this order is promptly deliveredThe order was delivered to the customer on 6/**/Coleman sincerely apologizes for any delays with the delivery that occurred.Sharon M***Coleman Furniture

***Coleman Furniture has been actively working towards addressing and resolving this matter. The customer had received delivery of this order on 8/**/and had not notified Coleman Furniture of any issues until 8/**/17. On 8/**/the customer accepted a $refund to address the issue with the box springAdditionally, Coleman Furniture has offered an additional $towards purchasing a new box springThe total compensation being offered to the customer totals $125.00, Coleman Furniture feels the compensation of $is a very generous offer and would like the customer to confirm they will be accepting the additional $that was offered. Sharon M***Coleman Furniture