Smitty's Restaurants

***Coleman Furniture has actively been in contact with the manufacturer and the customer in an effort to have this matter resolvedColeman Furniture has confirmed with the manufacturer that the furniture is up to 100% manufacturer standardsAs a gesture of customer service, Coleman Furniture would like to offer a $refund for the frustration that the customer has experienced with this matter. Sharon M***Coleman Furniture

***The customer placed their order with us on June **, 2016. On June **, the customer was advised via a telephone call of a week ETA for their items. The ETA is always to the local delivery company as we are not able to guarantee a delivery date until the items are at the
local delivery company and inspected. On July **, the customer contacted us and advised they no longer wanted to receive delivery of their items and wanted to cancel their order. At that time the items had already arrived at the local delivery and as per our terms and conditions that the customer agreed to when they placed their order cancellation fees would apply.The delivery company would have been more than happy to schedule the customer when they returned from their vacation so as not to interfere with that and fulfill the order Sharon M*** ***

***We now see the acceptance of the customer of the $compensation offerWe will be issuing the refund and mailing it out to the customer in the next hours. Sharon M***Coleman Furniture

***Coleman Furniture has researched this matter and has determined that the order was accepted by the customer without indicating any issues at the time of delivery. The delivery was accepted by the customer on 8/**/and Coleman Furniture was notified on 8/**/of the issueAs a
gesture of customer service, Coleman Furniture offered the customer $towards addressing the issue with the box springIn an effort to resolve this matter, Coleman Furniture would like to increase the allotment to $75.00 Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[[after reading the other complaints against Colemans furniture I realized this is the standard response that is given I was told by the man that delivered the bed that Colemans gives customers the run around when they try to get things repaired He said that the concerns I had were valid Including the nails popping through Now their response is that it is " normal"I have never had nails popping through brand new furniture Now the paint is peeling off the bed rail I have included pictures I had correspondence with Candyce from Colemans via email She sent a warranty claim form At the bottom of the form it states that the customer is responsible for any shipping cost if the product is warrantiedI have attached the form Essentially it is another way to ensure the customer will not put in a claim for their warranty This is unacceptable! I can only imagine that the next thing they will say is the peeling paint is " normal" too I ask that their is accountability for the warranty of this product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is a lie I have the emails from the company savedI received partial shipment of the items I was promised in dec 2016, which can be tracked as delivered in December since then I have been contacting the company in regards to the missing items I was promised back in DecemberThis was prior to the warranty expiringColeman furniture and Melissa H*** has since then decided it is ok to ignore calls and emails from me I finally received an email response from Melissa H*** the middle of February telling me the warranty is now expiredI have been sending her emails daily explaining that it is not my error, I have been coresponding with them since December to receive the products promised to me only to be ignoredI have not heard from Melissa H*** or Coleman furniture since this correspondence, they think it is ok to ignore customers concernsI was promised replacement cushion covers for the entire sectional and I only received one part in December I want the other cushion covers that were promised to meI have saved proof of all correspondence with Coleman furniture and Melissa H*** including every unanswered email that was sent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I did accept their option to wait for another bed to be delivered because they were not able to give me an estimate of the delivery time and within that time, I just ordered another bed, which arrived quickly and without any problems unlike what I had to deal with with Coleman Firniture
Sincerely,
*** ***

***Customer had an issue with their initial delivery, which was handled, and items was delivered to the customer on April *, in 100% manufacturer standards and was refused by the customer. The item has been fully inspected and verified to be free of damages, however, customer refuses
to accept delivery.If customer refuses delivery then fees are applied.Customer has an active dispute on this order and once it is determined, we can look at waiving some of the fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is completely false! After being advised I would have to pay almost 1/the cost of the actual bed cost I advised the customer service person to hold off on doing anythingSince the movers/installers stated they were paid hourly they stated to take as long as I needed to figure thingsI called a couple friends who stated they could just remove the wooden side pieces and screw them in about 4" higher to resolve the issue of the bed being advertised as a platform bed but required a box spring which is not then a platform bedbut again I found an easy solutionAfter about mins I told the installers to continue with the installing but don't put ont he slats so that I could have a friend come and adjust the side piecesThey agreed and this can all be confirmed with them as well as I do not have any reason to lie.This bed was exactly what I wanted and no reason to return it accept that once they unwrapped the headboard and attached the sideboards the headboard was clearly manufactured incorrectly and defective and the side panels were wonkyTherefore I told the installers/movers to take the bed and I would return it and contact the company when they left as it was defectiveI was sure to take the photos necessary as well to have what was needed for proofWhen I contacted the company after they left, I was basically called a liar and told I had no choice but to pay half the cost of the bed for shipping (which was free to get it to me) and 25% restock fee which due to the defect is ludicrous!! The customer service I spoke to had quite the attitude and the customer service manager was unwilling to even listen to what occurredShe had her mind made up that she was not going to take this return regardless of what the right thing to do isWhen I sent photos again I was made to feel stupid as if I didn't know what the heck I was looking at when I clearly was the one who set the photosI was told this was to manufacturer standardsTo that I laughed as clearly this was a bait and switchPhotos of the bed on the website were NOT what I received as far as quality and she didn't want to listen to anything I had to say just to stick it to me for a manufacturer defectWhat amazes me is initially there was no accusations that YOUR company did anything wrong but to not stand behind your product that if its defective you will certainly take it back especially with clear pictures is beyond me, horrible business and theft I also inquired as to why online there is NO mention of renegade furniture which is the company slip that I received when the furniture was deliveredHad I known that clearly there are bad reviews on this company and would not have purchase...another bait and switch tactic which I believe is against the law! Photos are attached of what your customer service manager could not apparently see clearlyThe headboard is bend, does not fit properly to the upper part of the headboard and the side panels did not allow the bed when attached to the headboard to lay flat on the floorI was told by the customer service manager, just put the bed on it, it will lay flat thenARE YOU KIDDING ME??? That is certainly NOT a satisfactory solution and she should be demoted picture 1-are the bed before the movers repackaged it uppicture shows the website advertised photo of what the bed and headboard SHOULD look like
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** This customer has an active dispute that we just responded to on March **, 2015. At the time of delivery customer refused item as the table could not be assembled as the pre-drilled holes from the manufacturer were incorrect. Replacement parts were sent from the manufacturer
to restore the item to 100% manufacturer specifications. The item has been restored and is at the local delivery company ready to be deliveredWe attempted several times to schedule re-delivery after the replacement parts arrived and the customer refused to accept delivery. As per our terms and conditions that the customer agrees to at the time of delivery if an item arrives damaged customer agrees to allow Coleman Furniture to restore item. Customer adamantly refused to allow us to remedy the issueAs customer would not accept re-delivery her order was cancelled and she was refunded in the amount of $885.62. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to their order. However, we have thoroughly inspected the item and verified that the item is at 100%. Manufacturers do not routinely finish the insides of drawers. If the customer wishes to cancel their
order then there are fees that will be assessed. Those fees are listed in our terms and conditions that all customers must agree to when they place their order. We are working with the customer to resolver all their issues and will continue to do so,.Sharon M*** Coleman Furniture

***Customer received this delivery in July of delivered and signed for in perfect condition in room of choice. In March of they advised us that this item had started to discolor. We submitted to the manufacturer for cleaning recommendations and warranty availability
They advised this was not covered under warranty as it would be considered wear and tear and that the natural oils from the customers hands and hair would affect the finish this way. We provided cleaning instructions to the customer but she wants replacement items.We have fully filled the order correctly and followed through with customer as needed.At this time there is no more that can be done for this customer
*** ***Coleman Furniture

***Coleman Furniture understands the customer is frustrated, however, we have tried to resolve this with the customer and fulfill her order. Coleman Furniture has a very rigorous quality control procedure that mandates all items are inspected for defects or damage prior to delivery to
customer to ensure that items are at 100%. Unfortunately the customers item did not pass inspection and customer was advised of this. Customer opted to cancel order instead of allowing us to resolve the issue for her.A replacement item was ordered for the customer and the customer was offered a monetary compensation for the delay in delivering her order. Customer decided that she wanted to cancel her order and as such cancellation fees were assessed. If the customer would like we are able to rescind her cancellation and deliver their order.Sharon M***Coleman Furniture

***Coleman Furniture would be happy to refund the customer the $for the issues that transpired with the orderOnce the customer accepts this offer, Coleman Furniture will refund the customer the $50.00. Sharon M***Coleman Furniture

*** The local delivery company lost the armless love seat for this customer. We have ordered a replacement item for the customer. The ELD is 4/*/from the manufacturer and the customer has been advised.We will work on getting this rushed to the customer, and would like to
offer a year protection plan free of charge for compensation due to the delay involvedWe apologize for the issues involved, and are committed to getting this resolved.*** ***Coleman Furniture

Revdex.com:
I have reyviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture has spoken to the customer as most recently on Friday, June *** where it was discussed that arrangements were currently being made to have the furniture picked up from the customer's homeUpon pick up of the furniture, the customer would receive a full refundOn 6/**/17 it was confirmed that the order is scheduled to be picked up from the customer's home on 6/**/17. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today
Sincerely,
*** ***

***Coleman Furniture realizes the customer is frustrated, however we stand behind our warranty program. The customer originally contacted us August **, which is a year and a half after the delivery of their item and indicated to us that the mattress was experiencing issues. As
the mattress was covered under the warranty program we sent the customer warranty instructions and a form to fill out and return. The customer returned the completed form to us which indicates that if an item is covered under warranty and warrants replacement the customer is responsible for shipping costs. On August **, we advised the customer that we would need the shipping costs paid before we could order the item. At that time the customer advised he did not want to proceed We have had no information regarding the other issues the customer has identified. We will honor the warranty for the mattress once the customer pays the shipping costs.Sharon M***Coleman Furniture

*** Coleman Furniture has advised the customer that we will *** ** the slats needed for the bed to her. This will rectify the concerns she had. Customer states she thought the bed came with shelf and dresser underneath because that is what was shown on the
picture. However, our website clearly states Bed shown with Bookcase and Dresser for illustration purpose and Bed only, Bookcase and dresser sold separately. As Coleman Furniture has completed the order for the customer any returns the customer wants to do would be with fees attached as customer was advised. Sharon M***Coleman Furniture