Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I filed an A-Z claim with ***, and at this time, I have been fully reimbursedThe claim that this company tried to reach out to me after they sabotaged the attempts at resolution is completely falseMy attempts to contact this company after December *** were completely ignored, and they even intentionally ignored the *** claims department, which then delayed my claim being processed in a timely mannerI had to reach out to the senior most leadership in the *** Payments department to get this resolved, over hours of my time invested to do so.Coleman did absolutely nothing to address their mistakes, their delays and trying to shove a damaged product on me*** did thatColeman ignored me, refused to offer a discount, or a full refund both of which were only asked for after considerable delay and lies told from this companyMy complaints with them stands, and will stand, until I get an apology for wasting my time, stealing my money, and then promising and implementing a company wide policy based on customer satisfaction and not retaliation (since a third party had to pry a full refund out of their hands.) They didn't even't have the decency to do so theirselves, or respond to this complaint with a real attempt to make amends, using a copy and pasted response from their HR manuals instead
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Sincerely,
*** ***

***Coleman Furniture apologizes for the delay in getting the issue resolved for you. We have reached out to the manufacturer and they are sending the replacement shelf to the customer. We have updated the customer and they should receive the item within the next 7-business
days.*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Will be waiting patiently for the parts to arrive again. Thank you for your assistance in this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThere are still marks and discolorations on the sofa that were not addressedI am just tired of dealing with this company
Sincerely,
*** ***

Madeline Coleman Furniture has been in contact with the customer and advised her that any storage fees for her order would be waived and not be passed on to her and that she would be assessed no additional chargesThis should now resolve outstanding issues. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The couch is under a yr warrantyThe company didn't offer $160, they offered $to fix the arm cushion that started flattening out after months (warranty form filled out in Sept) uploaded email showing they offered $for the flattened arm rest, This was purchased in March **, delivered April **I have uploaded an email showing I'm asking when the couch is going to be delivered dated April **I called around to seperate companies and sent in the photos, no one is going to fix the arm cushion for $or lessThey offered $for seats that is clearly not used, that is collapsing and the corner piece, the backs are wobbly and are collapsing backIf no one is going to fix an armrest for $150, who is going to bother with seats that are defectiveThe seats are not seats used by usIf I could send a video of how the back wobbles back and forth, I wouldYou can clearly tell in the imprints of the couch what seats are usedThere is myself, my daughter who just turned and my husband that is rarely home because he works jobs and my just turned yr old who obviously doesn't sit on the couchThis couch falling apart was brought up in Oct, for them to deny that there is anything wrong in JanA couch should not be falling apart after VERY minimal use in under months, that is not wear and tear.
I tried to upload photos of email correspondence but it wouldn't let me upload more than photos
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

***Coleman Furniture has been in contact with this customer in an effort to rectify the issue with the server having not been initially deliveredThe server has been located and is scheduled for delivery on 12/*/17. As a gesture of customer service, Coleman Furniture would like to
offer the customer $towards their next purchase. Sharon M***Coleman Furniture

***Refund for this customer has been applied and email copy was sent to customer days ago.This should resolve all outstanding issues on this order. Sharon M***Coleman Furniture

***Coleman Furniture understands the customers concerns, however, our warranty policy is clearly detailed and if followed will result in the customer being satisfied. As we are not able to source technicians all over the country we rely on the customer to source a certified technician in
their area where they have the resource to do so. We allot an industry standard for the restoration based on the details, pictures and evidence provided by the customer. Once the customer provides us with the paid invoice we will refund the customer the allotted amount. This is part of the warranty policy that the customer agrees to and as such is how we will proceed Sharon M***Coleman Furniture

***Coleman has addressed this issue for the customer and a price adjustment has been made as she requested.Sharon M***Coleman Furniture

***We have been working with this customer, and will continue to do so until the issues are resolved*** Delivery - our white glove partner has been working on getting a furniture tech to access the extent of the issuePlease have customer contact our head of customer care, Felice C***
at ###-###-#### so that we can get a speedy resolution on all outstanding issues.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:On 1/**/I saw that the charge was back on my card because the dispute was in the favor of Coleman Furniture because they were working with me to repair the furnitureI contacted Coleman and spoke with Eric on 1/**/he told me that he would have to contact the delivery company to find out what was going on with the furnitureThis was the only communication that I had with the company since 12/**/when the furniture was picked up from my house to be repairedI talked to Melissa on 1/**/and she assured me that the furniture had been repaired to 100% manufacturers specifications and ready to be redeliveredI got the contact information from her to contact the delivery company, on 1/**/I went to the warehouse to inspect the furniture and I found it in a corner barely protected by moving blankets(refer to picture)When the furniture was pulled out I inspected it and nothing had been repaired and the furniture had more marks on it because of improper storage of itI sent Melissa pictures of the damage again, and I let her know that I had given Coleman furniture the opportunity to remedy they issues and after weeks the furniture had not been repaired, that this was unacceptable and I wanted a full refundI have continued the dispute with my bank because Coleman has my money, they have the furniture and did not repair it like agreedOnce again Coleman Furniture has lost contact with me when Melissa told me that the manager, Mendel would follow up with meToday makes it weeks and day that they have had the furniture and I have not heard from anyone at Coleman Furniture since 1/**/at 11:18am when Melissa told me "I spoke with Mendel this morning and he is working with the delivery company on your itemsAs discussed yesterday he said he would contact you mid day" No one has contacted meI want a full refund because I have given them ample time to resolve the issues and they have not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture sent me a communication yesterday that my order has not passed the inspection and it will be reordered from the manufacturerWill I receive the percent interest while the delayed ordered be delivered to the consumer?
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint HAS been
resolved, HOWEVER:
After my complaint was filed with the Revdex.com and after unrelenting persistence on my part a Coleman representative agreed to the full refund, thus resolving MY issue with this transaction.That said, I strongly recommend the Revdex.com investigate the business practices of this companyTheir terms and conditions and "fine print" are very hidden and ambiguous so when a purchase is made, all included clauses trap the consumer into essentially purchasing a damaged item without the chance of a full refund, no matter the damage, no matter the shipping time or shipping delaysI was nearly months with still no item and no estimated shipping date. It is my belief that Coleman purchases damaged items at a significantly reduced price, attempts to "repair" them, hikes up the price, and markets them as new and undamaged to the consumerThis in itself is fraud.The there is a delay in shipping because the items sit in a warehouse while repairs are being madeNone of this is made clear to the consumer, and every attempt at trying to locate your item is covered in lies by their representatives.Reputable furniture companies stand behind the products they sale, and if they are damaged, usually the consumer does not pay for that product. I was lied to many times by Coleman furniture representativesTheir deception was debunked only when a representative mistakenly informed me my item was damaged and in a warehouse for repair, otherwise I would not have known I was essentially getting damaged goods with "hidden" repairs. I strongly believe consumers need to be aware of the unethical and misleading methods Coleman uses to trap a consumer into a purchase they will not get for months.THEREFORE I AM URGING THE Revdex.com TO LOOK AT REVIEWS OF THIS COMPANY ONLINE, THERE ARE MANY MANY ALLEGATIONS OF FRAUD AND DECEITFUL BUSINESS PRACTICES
Thank you for your time on this, please let me know if something can be doneMy item was 2,and I was prepared to file in small claims against Coleman.
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Sincerely,
*** ***

***Coleman Furniture had scheduled a technician to make all necessary restorations that were indicated via the customer delivery checklistThe customer has since advised of additional concerns which Coleman Furniture had investigated.Upon a thorough investigation of the additional
concerns.voiced by the customer, it was determined that the furniture was up to manufacturer standardsAs a gesture of good will, Coleman Furniture offered $to the customer. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is laughableShe is making it seem like they had this long discussion with me to assure me the colors would matchThis is the *** I have even heard the words: dye lotThe conversation was brief because the rep seemed like she didn't know how to handle the situationI could hear a male voice in the background trying to assist herThe reason why I chose to wait to have all items delivered together is because I ordered pieces and expected all pieces to be delivered togetherHer use of the words refused delivery makes it seem like they were at my door with the furniture and I refused to accept the deliveryThis was of course not the caseI was given an option and elected to wait mainly because I couldn't keep taking days offs for multiple deliveries and I wanted them to make sure the pieces of the sectional all fit togetherWhat was I going to do with half a sectional and they couldn't even tell me when I would expect deliveryI had no idea that it would take another 4-weeks for deliveryMy decision to finally cancel was because it was taking to long for them to fill the order based on my immediate need for furnitureThey never initially disclosed the item was out of stock, which would require additional timeI cannot believe this response even still mentioned about delivering the furniture when I received an email from my account manage on 7/** that they had processed my refund and the order was cancelledJust proves my point that this company does not know how to effectively communicateThis complaint will be resolved once my credit card has been creditedThey can keep the restocking fee because I am over them and their lies
In order for the Revdex.com to appropriately process your response, you MUST ***wer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman furniture simply restated what happenedI did not file a dispute with my credit card UNTIL I had waited three months for the "replacement" partAt this point it had been months I had been waitingWhen they did finally re-ship the item, they sent me the same broken one they sent the first timeThe delivery driver even wrote that "it appeared to be the same box" sent the first timeDelivery company states they have no piece in route and no delivery scheduled for the week of June *** as stated by Cloeman FurnitureWhat if this was YOUR money? What if YOU had waited months on something you had already been billed for? What if YOU had waited around twice on delivery only to find you got sent the same broken piece of junk? You have taken payment and never produced the goods, you therefore owe me a FULL refundRead your reviews online and your "C" rating with the Revdex.com....must be something you do all the time and someone needs to shut your business down!!!!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI would still advise caution when dealing with this company, I would not repeat this transaction if I had it to do again
Sincerely,
*** ***