Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want compensation for the delay, poor logistics, and unfriendly customer service, and to repair the scratched chair. The $Coleman will refund me is the cost for hiring a handyman to put the chair together,so where is the compensation?!!Coleman had promised me delivery dates a few times; first time was at purchase, then when I called them in August she said we will receive the set in late September, I ended up receiving the set missing an armed chair on 11/**!!, and when I received the back of the missing chair on 12/**/it was scratched at the very top!!! and who knows when the rest of the chair will arrive and how will look like when!! Please imagine being under this stress due to their poor system and customer serviceThey need to understand that what they are doing is not acceptable and to improve their system, and have to compensate customers like me that they wasted their time and effort trying to just make a simple purchase!!! My time is very valuable and it is not OK for them to just simply walk away with what they did like that.
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Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated and wants to get this resolved. During the delivery process all customers are asked to inspect their items for defects and damages. The customer accepted delivery of items and signed indicating that the items were received
in good condition.Customer called after delivery and advised that the item was wobbly and seemed to be missing a part. Our representatives have updated the customer continuously regarding the parts request that we have submitted to the manufacturer. We are waiting for the parts to ship and will update the customer with tracking information once it does.We have also advised the customer that we will refund them $once the issue is resolved for the inconvenience. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated, however we have resolved this issue. The issue with the drawer was addressed with replacement drawers and a certified technician. The technician verified the item functioned at factory standards. The customer has not
advised us since that date that there were issues with the item. Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. In our terms and conditions that all customers agree to when they place their order we advise that all delivery time frames are estimates and that we do not guarantee a delivery date when customers place their order.
Customers are advised that based on their delivery address, the local delivery company will schedule their delivery at the first date available but that due to the customers location there might be additional time customers must wait for delivery.The customers order arrived at the local delivery time and customer did not want to wait for the delivery date to their area. Customer cancelled their order and was refunded minus restocking fees as outlined for cancellations in our terms and conditions.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated. However, the customer received all the his items and signed for the delivery indicating they had been inspected and found to to be in good condition with no damages to the items. The customer called a week after his items were received and advised that he had found damages on his items. Customer was advised that as the items were received with no damages we would not be replacing his items and we could as a courtesy send a furniture touch up marker to him. Many of the marks that the the customer is indicating as damages are actually intentional "saw" marking by the manufacturer. Sharon M***Coleman Furniture

***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedColeman Furniture has provided the customer with images of the furniture which shows the sofas are up to manufacturer standardsSince the customer has opted to refuse delivery of the
furniture...Coleman Furniture has refunded the customer less the 15% applicable restocking fees which are outlined in the terms and conditionsPlease see the documentation showing the refund that was processed and provided to the customer. Merchant: Renegade Furniture Group*** *** *** *** ** *** ** *** ***
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Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They resent the same damaged furniture with more damage than the first delivery, I would like to go before a judge and let the judge see exactly what they are doing and how they are bringing damaged furnitureI want a full refund, I was willing to accept brand new furniture in the original manufacture carton, to be opened at my home upon delivery, but Coleman furniture will not allow that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has offered monetary compensation to the customer in regards to the delay the customer experienced. We do not normally compensate for the delay in delivery but as a courtesy we are. We would not be compensating any further as we have previously explained sales pricing.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I have returned Lori's phone call three times, leaving a message twiceI have not received a telephone call in return or any email correspondence from herThis issue continues to remain unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There was never a notice that the item was back ordered Parties were told that the item was discontinued by the manufacturer Once again, if the items were purchased on January ***, why would we be notified of any delay in March? If items were not available for purchase, why would they be available online like they were? If we went into purchase being told this item was indeed back ordered and there may be a longer then delay in delivery those would have been the terms under which we accepted this purchase This was not the case Items were purchased based on the presentation the items were available for immediate purchase
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Customer paid via *** payments, and *** has fully refunded the customer at this pointThis should close out all issues outstanding.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to the length of time it has taken the customer to receive her order. However, we have previously updated the customer that there was a delay in shipping her order. If the customer wants to cancel her
order she would have to contact us here at Coleman Furniture and advise us of such and we would discuss that with her. We have reached out to the customer today and left a voice mail asking for a call back to update her so we can move forward.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Sir / MadamAs mentioned in complaint, order was laced with coleman furniture on April ** not May ***, I was informed that it will take week to received the order but it's almost month (week) nowAs mentioned in the reply from coleman furniture that I will receive the delivery by July *, but its July *** while writing this response but I haven't received any response yet and neither the furniture is delivered. No compensation is offered to mitigate the delay of month Please get the truthful reply from Coleman Furniture and what short of compensation was offered / offering for the same. Much thanks *** * ***
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Sincerely,
*** ***

***Coleman Furniture regrets the issue that has transpired with the furniture not being able to be delivered to the customerAs stated in our terms and conditionswhich a customer must agree to prior to placing an order..Coleman Furniture works closely with our vendors in an effort to make
100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factorsAny questions or hesitations based on color or dimensions must be discussed before placing your orderColeman Furniture will not be responsible for minor discrepancies from what was advertisedAdditionally, this customer has disputed this order with their banking institution...on 9/*/the dispute was resolved in Coleman Furniture's favor*** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Coleman Furniture still seems unsure whether they admit the furniture was damaged or notThey alternate their stance every time they answer this complaintI am unsure how they think I can accept a redelivery of this sofa when the same person states a different position regarding whether the sofa was damaged or notThe sofa was damaged and Coleman agreed with me that I would not accept a damaged sofa and that the "deal" would be completed weeks agoThey breached our agreement by delivering a damaged sofa and not completing the transaction in a reasonable time frameI am unwilling to pay any fees since they breached our agreement.Thanks you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My order for the sofa was placed and paid-in-full way, way back in SepAt first I was told delivery will be in Dec2015--before the holiday season. But they delayed the delivery to early-mid January (before we left for our trip to Asia on 1/**)As a result, our living room remained empty without a sofa for the entire December-January holiday season! Around January *, Virginia Deer of Coleman Furniture told me January delivery was Delayed, and it's now scheduled for February ** (after we returned from Asia) and that I would be contacted via email prior to February ** for the deliveryBut they NEVER emailed me--again--and this turned out to be yet another delay! By now, why should I be surprised any more? Do you see a pattern of delays here? ALL the delivery dates promised by Coleman Furniture turned out to be nothing but thin air: empty and broken promises! Needless to say, we are extremely disappointed and aggravated! Eventually the sofa was delivered in March--about a half year after my order was placed and paid-in-full way, way back in Sep2015! This sofa will be aptly named "the sofa that took forever to arrive"What a rotten deal! Never again! Buyers beware! Please refer to my original complaint for more detailsThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use, enjoyment--including, but much more than the entire December-January holiday season
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The shipping date of 4/* is a change from the 3/** date I was originally given therefore, I cannot consider this issue resolved until I have the furniture in my possession undamagedI do appreciate the increase in communication I have received from the company since filing this complaint but wish it had not taken such drastic measures to start getting this resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is laughableShe is making it seem like they had this long discussion with me to assure me the colors would matchThis is the *** I have even heard the words: dye lotThe conversation was brief because the rep seemed like she didn't know how to handle the situationI could hear a male voice in the background trying to assist herThe reason why I chose to wait to have all items delivered together is because I ordered pieces and expected all pieces to be delivered togetherHer use of the words refused delivery makes it seem like they were at my door with the furniture and I refused to accept the deliveryThis was of course not the caseI was given an option and elected to wait mainly because I couldn't keep taking days offs for multiple deliveries and I wanted them to make sure the pieces of the sectional all fit togetherWhat was I going to do with half a sectional and they couldn't even tell me when I would expect deliveryI had no idea that it would take another 4-weeks for deliveryMy decision to finally cancel was because it was taking to long for them to fill the order based on my immediate need for furnitureThey never initially disclosed the item was out of stock, which would require additional timeI cannot believe this response even still mentioned about delivering the furniture when I received an email from my account manage on 7/** that they had processed my refund and the order was cancelledJust proves my point that this company does not know how to effectively communicateThis complaint will be resolved once my credit card has been creditedThey can keep the restocking fee because I am over them and their lies
In order for the Revdex.com to appropriately process your response, you MUST ***wer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
day policy or not, the chair fell apart after two weeks, so as long as it lasts five days, they assume no responsibility? A return policy should not matter if the item is poor quality and falls apart after two weeks of useI will be filing with the Attorney General next as these people are just ripping off the public.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***