Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Absolutely NOTShow me anywhere on your website where I should incur any penalty or fee because I am not available for your company's ONE DAY delivery window! Show me anywhere on your website where the might be a LIMITED delivery window at all! I did my due diligence of reading and making sure delivery was available in my areaTelling me I could either take it or leave it and pay a fee is NOT good customer service!!! I will NOT ACCEPT ANYTHING LESS THAN A FULL REFUND
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Sincerely,
*** ***

***Coleman Furniture has already ordered the correct new wedge from the manufacturer and its en route to the delivery hubOnce it arrives we will have it inspected and scheduled for deliveryUpon the customer accepting the entire order we will proceed with refunding the customer $for
the delays that have transpired with this orderSharon M***Coleman FUrniture

MadelineColeman Furniture understands the customer is frustrated in regards to their order, that is why we offered the gesture of good will to them. Our customers are advised from the moment they place their order that all items have to be inspected at the time of delivery to ensure that the items arrive in good condition with no transit damage so we can address any issues. Once a delivery has been completed and no issues are found we are very limited in what resolution we are able to offer. As such, since the customer did not advise us of any issues and decided to forego the inspection process which would have afforded all parties involved the opportunity to resolve the issue we are unable to proceed with any other resolution.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I feel th something shoud be done as far as keeping merchandise on hand up datedalso be in contact with clients if any snafu's arise such as discontiued parts of a set No fun sleeping on a mattress on the floor for almost a month
Sincerely,
*** ***

***We understand that the customer is unhappy with the delay in regards to receiving his furniture. We have been in touch with the customer today and are actively working with him to resolve the issue he is having.Sharon M***Coleman Furniture

*** Customer received delivery of his sofa on 7/*/15. Customer initiated a warranty claim for the sofa and in March the customer was ordered a replacement item via our warranty program. Per the terms of our warranty program Coleman Furniture will replace an item deemed to
have a manufacturer defect under warranty, however the customer is responsible for the shipping fees of the replacement item. As a courtesy to the customer Coleman Furniture waived the $shipping fee and the replacement sofa was sent to the delivery company.The delivery company scheduled the customers delivery with the customer for 4/*/16. At the time of delivery the drivers contacted the customer and he advised he was unable to accept delivery and would not be able to do so for another hours. Drivers are not able to wait for extended periods of times past the delivery time frame and advised the customer he would have to reschedule. The missed delivery and re-delivery fee is $and the customer is responsible for that. Coleman Furniture has already waived one fee and can not waive any additional fees. Item is ready for delivery as soon as customer pays fees. Sharon M***Coleman Furniture

***Coleman Furniture had spoken with this customer along with confirming via email on 5/*/regarding this matterThe customer agreed both verbally and in a written confirmation to accept a $refund to keep the furniture in its existing condition and therefore closing the issueThe customer was advised that they would be receiving a check via the mail in - business days. Sharon M***Coleman Furniture

***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedColeman has expressed to the customer that the delivery address is considered a remote locale and therefore the delivery hub is only able to deliver to the area on ThursdaysThe customer
has expressed that she works on Thursdays and is not able to accept the delivery on ThursdaysColeman has suggested the customer should make arrangements for a family or friend to be available to accept the delivery which can be scheduled on a ThursdayOnce the customer confirms this information, we will be happy to have the delivery scheduled. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le
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Sincerely,
Tatyana S***

***We delivered the item listed all as promisedThis customer initiate a dispute with Paypal and it was resolved in our favor. We have repeatedly offered the customer to donate and we will issue a full refund. Customer will not donate or even speak to us.As you can see, we are making the effort to resolve this for a full refund, but customer will not agree to this. Sharon M***Coleman Furniture

***Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was deliveredAlthough the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $towards the customer sourcing
and scheduling a technician to address the issue with the doors needing to be adjustedOnce the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M***Coleman Furniture

***The customer signed delivery paperwork on 10/*/indicating that they had received their items, inspected them and found them to be in good condition. The customer then advised us via telephone that the issue had been resolved.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What you replied is untrueI was never told about inspecting the item or any other optionsWhen the delivery guys came, the first thing the did was, one of the wanted a signature or waiver from me and when I asked why , he told me the items you ordered maybe damaged and that if I sign a waiver I am accepting them as isOf course I would refuse to sign such a waiver of scam because I do not want damaged itemsNo one signs anything before the merchandise is delivered to the customers homeColeman is responsible for this and accept their wrongdoingColeman delivery people took the items back on same day after a failed attempt to have me accept damaged items
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Sincerely,
*** ***

***Coleman Furniture has issued a check to the customer for a full refund. It was mailed to the customer at the address we have on file for her and customer has been advised of thisOnce received - this should close out issues. Wishing you a great weekend! Sharon M***Coleman Furniture

*** The customer received all the items on their order except an armless loveseat that had to be replaced. That item has shipped from the manufacturer and is at the local delivery company. The customer will receive a call to schedule delivery of their final item within 3-days and this will completely resolve all issues the customer had.Once again we apologize for the issues involved. *** ***Coleman Furniture

***Coleman Furniture apologizes for the inconvenience this may have causedIn the spirit of customer service, Coleman Furniture would like to offer a $coupon code towards the customer's next purchase.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I've thankfully ordered bed from a different company and received the bed quickly All I'm asking for is my cancellation fee back I've seen where it's not that big of deal from the other complaints from coleman .I still feel like they can return my cancellation fee as I told the lady I was cancelling when she ordered replacement part the second time This can go on and on but I'm not wanting a bed that could never show I'm just wanting my cancellation fee back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

**complaint is resolved after much hassle and back and forth on my part. What I was trying to communicate was their
practice of business I do not find satisfactory. When initially ordering with Coleman Furniture they make delivery sound like a great thing. Not the hassle it turned in to! The delivery company they hired is not professional. Their lack of timely communication and missed appointment is what lead to all of this. Multiple times delivery company told Coleman they had talked to me. I was calling Coleman back to see where we were at in resolving as I could not get an answer at delivery company or a voicemail returned. Coleman believed delivery company had communicated with me like they said; they had not. Coleman Furniture should take a look at who they have representing their name! Will not do business with them again! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

MadelineColeman Furniture had previously ordered the necessary parts...*** has advised Coleman Furniture that the parts have been lost in transitColeman Furniture has since placed another order for the necessary parts with the manufacturerOnce the parts have shipped, the customer will be
provided with the corresponding tracking information.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagree with the respond of colemanfurniture.com because it's not my impression that the item is supposed to be delivered in boxes and assembled in my home.It's their promise to the customers on their website and in their email to me.I did NOT accept it and there was No delivery on November,*.This terrible attitude and dishonesty started at the beginning of September and is not finished yet.I have emailed to them that I want them to postpond the delivery because my complaint was accepted by NY AJ and this case (including manipulations with the check)is under AJ investigation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***