Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have failed to set up a day the will put the furniture together. I have asked them several times to set up a exact day they will come and fix it They always say they will call back with an exact say to come back and they never call me back with that day set up. They always say there working on a day to fix it but they never give me a exact day they will come back. They have prevously set up different days they would fix this and both times they failed. The first day they showed up with the wrong parts. The second day they completely no showed on June *** because they mailed the wrong parts. I wasted June *** staying at home waiting for them for nothing instead of enjoying my day off and going out somewhere else. This furniture was paid for in November of last year. They have no incentive to fix his urgently because the stuff has already been paid for in full. To this day the have not set up a exact day they will come back and fix what they admitted they did wrong and they need to show some urgency.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like a new chest drawer this one is broken
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Coleman's statement is not trueI did retain the boxes and labels as requestedPictures where forwardedI also donated the damaged furniture to Goodwill and the receipt was forwarded to Coleman, customer service (Lori C*** and Arele Ei*** and they never respondedColeman never intended to do good on the furniture replacementsI was only advised by customer support (Lori C***) to withd*** all claims firstI was strongly advised by *** Payments not to proceed with the withd*** since it was not the way to go about itI finally got a refund from *** and Im very thankful for thatColeman would have never sent replacements and would have kept my moneyThis business should be investigated and/or finedI have put complaints with various institutions in order to prevent Coleman Furniture from trying to do business this way.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will check my email because I know for sure I contacted them before the first year was upNever the less the bed frame and the leather is damaged and has not help us as it should haveIn my warranty clearly states the frame and leather are covered and so is my entire purchaseSo at this time I demand a full replacementAnd just so you know I am pretty positive I have saved emails from Coleman about the mattress back in Like I stated before my warranty does cover this all and what they are saying is a lie I have notified them of all problems the fact is the people that I did speak to at the time are no longer with their company they should keep better records I doAnyway the fact remains I still have an existing warranty and it is all covered so do why did I pay for a warranty if they will not accept itI want a direct replacement sofa bed
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I honestly do not understand why the same response is being sent to meWe viewed this response and the last question was how this would be resolvedI have responded to this statement numerous timesRevdex.com can view the history to verify how they are clearly doing what they do best and giving run around feedbackThe last response was how do we resolve and now we are back with this replyI just can't believe this! This is just horrible!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The table was delivered todayThank you for your assstance in thus matter.
Sincerely,
*** ***

***Coleman Furniture understands that the customer is unhappy with the color of the items that they purchased. However, we can only guide the customer towards items, they are responsible for looking at the colors and determining if they are a match to what they currently have. As we
did not sell the customer the original chairs that she wants to match the colors for we can not guarantee a perfect color fit. As a gesture of good customer service we deducted a portion of the shipping charges that the customer would have been charged.Sharon M***Coleman Furniture

***The $offer was made on the manufacturers behalf - in order to resolve the warranty claim of damageWe are willing to cover another $on our expense if the customer has the item repaired for up to $260.00.The repair amount was provided by the manufacturer as they deem this repairable and does not have to be replaced. We are putting out the extra funds in an effort to go the extra mile for our customer.Sharon M***Coleman Furniture

***Parts have been sent to the customer to rectify the situation with the sofa. They are at the customers home and customer will not schedule a technician to restore the item. Coleman Furniture would not be replacing the item as it can be fully restored to 100% manufacturer standards We can refund the customer the $but as we have advised we will replace the curio and restore the sofa to 100% manufacturer standards we will not be refunding the amount the customer is asking for.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No this has happened twice I truly think I would never have gotten any furniture at all I want the cancellation fee back I think it's funny this company never tried to contact me after I made a Revdex.com complaint horrible customer service that's for sure I do not want to wait another two months for furniture so that's why I canceled I want my cancellation fee back This company is a complete scam
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is frustrated in regards to this order. The customer was advised that their order could be fulfilled and delivered to them. However, the customer would not accept re-delivery. The customer advised she wanted to cancel the
order and she was advised of the fees associated with cancelling her order which includes cancellation fees and shipping fees. As a courtesy we waived the shipping fee and only charged the cancellation fee. The customer agreed t\o this in writing and was refunded. Coleman Furniture will not be refunding any further fees.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved*** has issued a full refund for settlement
Sincerely,
*** ***

MadelineThis issue has been completely resolved with the consumers financial institution. The customer has been fully refunded.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint It is still left to be seen wether or not the couch will be in good acceptable conditionStill paying for a refurished couch instead of a brand new one like we orderedThey say they will reimburse us $after we accept the couch but that is yet to be seenI find it crazy that we had to file a complaint with the Revdex.com before any type of manager would even call us or be "out of a meeting"Still unhappy that I dont get a new couch which is what I paid forInstead we must accept a broken refubished "fixed" couch or pay a 25% restocking fee because this company cant find a way to deliver us an acceptable new couch since May Delivery has been set for Thursday unless otherwise notifiedThis is yet to be seen as wellHorrible service
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has charged me a 25% restocking fee when item has not been delivered, also they were unable to locate the product and were unable to give any delivery dateThey tell you one thing on the phone and then do anotherI believe the 25% charge is illegal in New York and also the New York Attorney General needs to be made aware of Coleman Furniture's amount of complaintsThey have over and I believe an investigation into the companies business practices should take placeI think their record should be forwarded so the A.Gcan look into them
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Leather does not flake off, it wears but doesn't flakeAs I indicated I was told it was not leather by a reparable dealer.I asked Felice C*** (Director of Operations) twice if this was genuine leather and she would not give me an answer If I receive something in writing from Felice C*** indicating the set, I have, is genuine 100% leather then I would be inclined to accept Coleman's proposal.Note: Would Coleman pay to have an independent leather expert look at the set. Thank you
Thank you
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am being forced to decide between keeping two broken/defective pieces and having no further costs or paying $and receiving of corrected pieces Coleman's point that I should have written down my issues at delivery is absurd as it's an internal defect, which was verified by the repairmen the they hired. In a perfect world I would get my money refunded and they can have the couch, but being more realistic the least the company could do is not charge me for the replacement of a defective/broken couch
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not compensated enough for all the trouble I went through
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi, I want to make it clear I never received the couchesSo they're charging me the return fee for something I don't haveI told them I want the refund they offered, but I want to leave this complaint open until they refund my full amountI'm still short $for them to restock this broken couches Once again, the couches are sitting in the warehouse damaged and never delivered to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved fairlyThe offer to waive 50% of the restocking fee is a fair and reasonable offer. The customer had been chargeda $feeIn the spirit of customer service, Coleman Furniture would refund the customer..$which equates to 50% of the assessed restocking fee. Coleman Furniture will be happy to refund the $73.00 once the customer accepts these terms.Sharon M***Coleman Furniture