Smitty's Restaurants

MadelineColeman Furniture understands the customer is frustrated in regards to their order, that is why we offered the gesture of good will to them. Our customers are advised from the moment they place their order that all items have to be inspected at the time of delivery to ensure that the items arrive in good condition with no transit damage so we can address any issues. Once a delivery has been completed and no issues are found we are very limited in what resolution we are able to offer. As such, since the customer did not advise us of any issues and decided to forego the inspection process which would have afforded all parties involved the opportunity to resolve the issue we are unable to proceed with any other resolution.Sharon M***Coleman Furniture

***The customer signed delivery paperwork on 10/*/indicating that they had received their items, inspected them and found them to be in good condition. The customer then advised us via telephone that the issue had been resolved.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset regarding their order. However, as the item was delivered and inspected at the time of delivery and found to be in good condition, meaning free of damages, we are unable to address the issue the customer hasThe item was found to
have damages after it was moved, this was conveyed to us by the customer. As such we are not able to address these issues as they are not a manufacturing defect.Sharon M***Coleman Furniture

MadelineColeman Furniture had previously ordered the necessary parts...*** has advised Coleman Furniture that the parts have been lost in transitColeman Furniture has since placed another order for the necessary parts with the manufacturerOnce the parts have shipped, the customer will be
provided with the corresponding tracking information.Sharon M***Coleman Furniture

*** The customer received all the items on their order except an armless loveseat that had to be replaced. That item has shipped from the manufacturer and is at the local delivery company. The customer will receive a call to schedule delivery of their final item within 3-days and this will completely resolve all issues the customer had.Once again we apologize for the issues involved. *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What you replied is untrueI was never told about inspecting the item or any other optionsWhen the delivery guys came, the first thing the did was, one of the wanted a signature or waiver from me and when I asked why , he told me the items you ordered maybe damaged and that if I sign a waiver I am accepting them as isOf course I would refuse to sign such a waiver of scam because I do not want damaged itemsNo one signs anything before the merchandise is delivered to the customers homeColeman is responsible for this and accept their wrongdoingColeman delivery people took the items back on same day after a failed attempt to have me accept damaged items
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Sincerely,
*** ***

MadelineColeman Furniture has repeatedly tried to resolve this with the customer All items are opened at the delivery company and inspected for damages - that is why the items were wrapped in shipping blankets when they arrived to the customers home. We understand the headboard had received some transit damage. We advised the customer that as per our terms and conditions that he agreed to when he placed his order we would restore the item and re-deliver to him. The customer declined to have us do so. The customer refused the nightstands as they did not fit into the space he wanted and as per our terms and conditions the customer is responsible for all dimensions. As such customer was refunded minus fees for the return of the bed and nightstands. We would not be refunding the cancellation fees.Sharon M***Coleman Furniture

***Customer placed his order 9/**/online for a Luke Leather sofaTotal order of $ He was advised on 9/**/that there was a 12-week manufacturing time frameNovember *, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. Customer has received delivery on 3/*/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.Sharon M***Coleman Furniture Customer placed his order 9/14/online for a Luke Leather sofaTotal order of $ He was advised on 9/20/that there was a 12-week manufacturing time frameNovember 2, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. Customer has received delivery on 3/2/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.Customer placed his order 9/14/online for a Luke Leather sofaTotal order of $ He was advised on 9/20/that there was a 12-week manufacturing time frameNovember 2, customer was advised of an estimated ship date of mid December At that time he advised he would be out of the country in January and February 2016. In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $compensation which was already refunded to him. Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today. Customer has received delivery on 3/2/16.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling

***,As previously stated - we followed all steps on this order, and had to reroute the whole shipmentRestocking fees were unavoidable in this case as items had shipped.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
A refund was promised, in full on July *, I have yet to receive this refundOnce refund is issued, I will be satisfied
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint It is still left to be seen wether or not the couch will be in good acceptable conditionStill paying for a refurished couch instead of a brand new one like we orderedThey say they will reimburse us $after we accept the couch but that is yet to be seenI find it crazy that we had to file a complaint with the Revdex.com before any type of manager would even call us or be "out of a meeting"Still unhappy that I dont get a new couch which is what I paid forInstead we must accept a broken refubished "fixed" couch or pay a 25% restocking fee because this company cant find a way to deliver us an acceptable new couch since May Delivery has been set for Thursday unless otherwise notifiedThis is yet to be seen as wellHorrible service
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Sincerely,
*** ***

***Coleman Furniture understands that the customer is unhappy with the color of the items that they purchased. However, we can only guide the customer towards items, they are responsible for looking at the colors and determining if they are a match to what they currently have. As we
did not sell the customer the original chairs that she wants to match the colors for we can not guarantee a perfect color fit. As a gesture of good customer service we deducted a portion of the shipping charges that the customer would have been charged.Sharon M***Coleman Furniture

***Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved fairlyThe offer to waive 50% of the restocking fee is a fair and reasonable offer. The customer had been chargeda $feeIn the spirit of customer service, Coleman Furniture would refund the customer..$which equates to 50% of the assessed restocking fee. Coleman Furniture will be happy to refund the $73.00 once the customer accepts these terms.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information. To date, I’ve not received either. Considering Coleman’s $offer for frustration, I’m requesting Coleman to consider an additional $for the blemished sections along with scheduling a re-install date. If agreeable, would like to see the $credit/refund before scheduling the reinstall.*** ***Answer Here]
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Sincerely,
*** ***

***Coleman Furniture is committed to satisfying our customers. Customer received delivery on 7/**/16. At that time the customer signed her delivery paperwork indicating that they did not want their items set up. Coleman Furniture was not advised of any issues with the driver
or the drivers helper at that time. Customer contacted us on August *, and advised that their items were not set up and advised of the situation she stated in her complaint regarding the driver and helper Our delivery partners do contract with independent helpers when a staffing issue arises, however, it is through a reputable company as happened in this instance We have offered to have the delivery company send a different driver team out to the customers home to complete the assembly. Customer has declined this offer. We do not charge customers an additional amount for the free home delivery and sand therefore would not be refunding the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No this has happened twice I truly think I would never have gotten any furniture at all I want the cancellation fee back I think it's funny this company never tried to contact me after I made a Revdex.com complaint horrible customer service that's for sure I do not want to wait another two months for furniture so that's why I canceled I want my cancellation fee back This company is a complete scam
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Sincerely,
*** ***

***We are committed to taking care of issues - but our responsibility was to deliver the furniture in perfect condition, and to address any warranty claims with the manufacturer.We have covered everything possible on our end for this case.*** ***Coleman Furniture

*** Coleman Furniture orders items directly from the manager to the customer. As such all items are brand new and customer does not sell used furnitureThe customer purchased a Jessa Place Chocolate Left Arm Facing Sectional. The item has a plush upholstery fabric that is very
sensitive to touch. As such it can also reflect light differently. The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company. As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi, I want to make it clear I never received the couchesSo they're charging me the return fee for something I don't haveI told them I want the refund they offered, but I want to leave this complaint open until they refund my full amountI'm still short $for them to restock this broken couches Once again, the couches are sitting in the warehouse damaged and never delivered to me
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved*** has issued a full refund for settlement
Sincerely,
*** ***