Smitty's Restaurants

***Coleman Furniture has corresponded with the customer most recently as of 11/*/The customer was updated that there was delay with the order arriving at the designated delivery hubThe order is anticipated to arrive at the delivery hub between 11/** through 11/**Coleman Furniture will
continue to update the customer as new developments are made with this arrival dateAs a gesture of customer service, this customer has been offered a $Coleman Furniture.com gift card towards a future purchase.Sharon M***Coleman Furniture

***Coleman Furniture has attempted to remedy this situation by contacting the manufacturer to have a new lock and corresponding key sent to the customerThe customer then proceeded to submit a dispute via his credit card institution stating the item is defective which is not the caseColeman
Furniture would still like to proceed with scheduling the professional installation of the drawer with the corresponding lock.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated.? However, it has only been a week since we advised the customer that the items had arrived and were being ? inspected.? During that week we had a holiday and the weekend.? The customer will be called within the next hours to schedule their delivery.Sharon M***Coleman Furnitur

***Coleman Furniture has already ordered the correct new wedge from the manufacturer and its en route to the delivery hubOnce it arrives we will have it inspected and scheduled for deliveryUpon the customer accepting the entire order we will proceed with refunding the customer $for
the delays that have transpired with this order.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to this issue.? As the delivery of this item was signed for indicating there were no issues we are not able to assist as previously noted.? As a gesture of good will we will compensate the customer $for the issue they have experienced.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have just sent the return fees which are extremely high, over $although it is printed in their return policy I do not believe it is ethical to have customers pay anything for products that arrive damaged and poor quality productsjust because something is printed it doesn’t make it right ?
I am requesting a return and full refund with no shipping or restocking fee? ? That is the only solution that would be satisfying to me ? otherwise I will not proceed with the return and ensure that I share my feedback whenever and wherever possible so that other customers do not have to experience this? I appreciate any assistance that can be provided ? ? ? ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture understands that the customer is frustrated.? However, the customer was advised of the cancellation fees when they placed their order with us.? This is part of the terms and conditions that the customer agreed to when they placed their order.? The customer also agreed to the fees when they spoke to our representatives to cancel their order.? As such we have followed our policy that customer was advised of and the fees are valid.? We will not be addressing furtherSharon M***Coleman Furniture

? ***Coleman Furniture has been extensively working with this customer towards resolving the issue with ottomanColeman Furniture proceeded to source, schedule and absorb the cost to resolve the issue with the ottomanOn 4/**/17,a certified furniture technician went to the customer's home and resolved the issues with the broken frameThe ottoman is now up to 100% manufacturer standards and the issue has been resolved and completed? Sharon M***Coleman Furniture

MadelineColeman Furniture has spoken to this customer on numerous occasions in an effort to have this issue resolvedColeman is requesting that the customer provide the phone number of any additional conversations that may have taken place with the customer pertaining to this orderUpon reviewing and listening to all phone records, there was no conversation found pertaining to the measurements being providedWhen the customer provides any and all additional phone numbers that could have been used pertaining to this order, Coleman Furniture will be happy to research and listen to any corresponding phone calls.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
this is not acceptable and was never in the agreement - I was never told of withholding shipping fees - I was forced to cancel as Rengade has only defective sofa -? ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture takes all customer complaints very seriously and as such we endeavor to correct any issues that may arise if they are in fact verifiable issues.? In this instance Coleman Furniture nor the manufacturer has has any issues to correct? The description "Select Hardwood: is an industry standard and Coleman Furniture has to hold with the belief that today's consumers when purchasing items online are aware of what certain terminology means? Coleman Furniture can not change their website as this is the correct production description as received from the manufacturer and is not deceptive.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:I am not looking to make another purchase from this company EVER!!!!? I have yet to receive the Loft Bed ordered, months ago, which makes me feel they can honor the sale price being advertised now.? I am not in possession of the original purchase item, and yet they will charge me a 15% restocking charge, if I cancel the orderHow is it that I cannot cancel an order I have not received?? They are only looking out for their convenience.? Giving me a company credit would indicate I have to make a purchase from them.? They do not know the meaning of customer service and do not deserve another dime of my money!
[Your Answer Here]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***? Coleman Furniture orders items directly from the manager to the customer.? As such all items are brand new and customer does not sell used furnitureThe customer purchased a Jessa Place Chocolate Left Arm Facing Sectional.? The item has a plush upholstery fabric that is very
sensitive to touch.? As such it can also reflect light differently.? The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company.? As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their order.Sharon M***Coleman Furniture

***Coleman Furniture understands the customers frustration and we want to resolve this issue for the customer.? We have ordered the cord from the manufacturer and we apologize that this has occurred.? As we advised the customer previously the indentation they are seeing in the leather will correct itself and for the inconvenience of waiting for the power cord we will refund the customer $50.00.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I am responding to the claim that the third party in this case Coleman AKA Renegade furniture was the receiver of the funds and did not supply the product as orderedThey attempted to reconcile for an inferior product and I did not purchase the product as was delivered and would not accept furniture in different dye lotsWhile conversing with them the delivery men agreed that I should be accepting furniture in new condition of the same dye lot at the same timeThe company refused to understand although I attempted to explainWhile the conversation was taking place the drivers packed up the what was delivered and put it back on their truck.Simply put I paid for a new piece sectional of the same dye lot to be delivered at the same timeNothing more, nothing lessWhy should a consumer be subjected to accept anything other than what was expected? This is a breach of contract by the shipper and third party and I want my money refunded.Please explain why I or any other consumer should be the injured party?
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
As mentioned delivery was made July they really expected me to wait until September and not furnish my dining room area and eat in the floor? They are clearly stating that the furniture was ready to rede liver in September? From July to September after being told in July that restoration would not take longer than daysThey wanted to return the furniture in September? I think this is a huge inconsideration and Hardship to me as the client to have my kids without a table to eat on fromjuly to September due to no fault of my ownI think in this case I deserve a full refund in this matter I have already purchased s dining room set and should not be stuck with two on their errors and damages and lack of consideration*** reopened the claim be ause they are attempting to collect payment from me and I am not willing to pay for something I did not receive in good order with a timely and considerate fashionI purchased in June and the company could not deliver in good condition until SeptemberThus is unfair 100%.? ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The couch is under a yr warrantyThe company didn't offer $160, they offered $to fix the arm cushion that started flattening out after months (warranty form filled out in Sept) uploaded email showing they offered $for the flattened arm rest, This was purchased in March **, delivered April **I have uploaded an email showing I'm asking when the couch is going to be delivered dated April **I called around to seperate companies and sent in the photos, no one is going to fix the arm cushion for $or lessThey offered $for seats that is clearly not used, that is collapsing and the corner piece, the backs are wobbly and are collapsing backIf no one is going to fix an armrest? for $150, who is going to bother with seats that are defectiveThe seats are not seats used by usIf I could send a video of how the back wobbles back and forth, I wouldYou can clearly tell in the imprints of the couch what seats are usedThere is myself, my daughter who just turned and my husband that is rarely home because he works jobs and my just turned yr old who obviously doesn't sit on the couchThis couch falling apart was brought up in Oct, for them to deny that there is anything wrong in JanA couch should not be falling apart after VERY minimal use in under months, that is not wear and tear.?
? I tried to upload photos of email correspondence but it wouldn't let me upload more than photos
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated.? We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved.? The needed parts for the delivery company to get this
resolved are being sent and the customer will not have to do anything except receive delivery of their order.? We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair.? The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue.? We will not be compensating any further than that and we will update the customer as soon as the chair is ready to be delivered.? ? Sharon M***Coleman Furniture? ?