Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
THE PROBLEM IS THAT WE DID REPORT TO THE TEMPORARY (NON FURNITURE ) DRIVERS THAT THERE WAS THE SAME TYPE OF BLEMISH ON THE TABLE TOP? IN THE TROUBLES OF ALL OF THE CHAIR NAILS MESS AND NONE OF THEM BEING LEVEL.....THEY JUST DID NOT WRITE DOWN THE BLEMISH ON THE TABLE? COLEMAN FURNITURE HAD THEIR FURNITURE TECH COME OUT AND WHEN HE FIXED THE CHAIRS IN SEPARATE APPOINTMENTS, HE CLEARLY STATED "MANUFACTURE DEFECT" AND WANTED TO TALK TO COLEMAN FURNITURE AT THE 2ND APPOINTMENT...WE CALLED AND WERE ON SPEAKER PHONE....THEY DID NOT WANT TO DISCUSS IT AT ALL? HIS NAME IS MARK AND IF NEEDED I CAN HAVE HIM DISCUSS THIS MATTER WITH BOTH OF YOU...........THANK YOU VERY MUCH FOR YOUR CONSIDERATION, AND AGAIN; WE SHOULD NOT BE PUNISHED DUE TO TEMPORARY HELP THAT COLEMAN FURNITURE HIRED THAT DAY NOT UNDERSTANDING THEIR JOBS OR DOING THEIR JOB PROPERLY
Sincerely,
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***Coleman Furniture understands the customer's frustration relating to this situationColeman Furniture ? recognized that the initial item came in damaged and has contacted the manufacturer to order a replacement topOn 10/**/16, the manufacturer had advised that the item is being
prepared for shipment and should be at the customer's local delivery hub within the next daysOnce it arrives at the delivery hub the item will be inspected and the customer will be contacted to schedule a delivery? Sharon M***Coleman Furniture

***Coleman Furniture apologizes for the inconvenience this may have causedIn the spirit of customer service, Coleman Furniture would like to offer a $coupon code towards the customer's next purchase.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? The furniture was delivered to my house on 7/**/2017.? The delivery company advised to look it over and report any issues IN THE NEXT COUPLE DAYS to Coleman Furniture.? I? relayed this information to Coleman Furniture, that day, and they basically told me? I shouldn't have listened to their delivery driverI was expected to disregard what the delivery driver said, look over the furniture then, and reject the delivery.? Also, they advised that I would have gotten a document at the? time of delivery that I had to sign...? and I never got a? document.? I was told to sign the screen on the driver's phone....for what?? I have no idea?? Just to accept the delivery?? AS SOON as the driver left, I looked over the furniture and noticed problems with of the chairs.? I immediately called Coleman? Furniture (delivery was at? approx12:15,? and I had already sent photos of the? damaged furniture to them at 12:43).? Interestingly enough, I called Coleman right after the delivery truck left, and when they advised that I should not have accepted the delivery, I? advised that I would call the truck back to pick it up,? but they assured me they would take care of it and not to worry.? Alsothey advised that they had problems with the delivery company in the past leaving before the customer? had a chance to look at the furniture, and told me they would deal with the delivery company - I had nothing to worry about.? I should have known.? On July **, days later, they advised that they were going to send replacement parts.? I told them I didn't want replacement parts, I wanted to return the items - the furniture is POOR POOR quality, and replacement parts are not going to fix the quality of the furniture.? They advised if I wanted to return the furniture,? I would have to pay the shipping to ship it back plus a 15% restocking fee.? ? I explained to them that this was unacceptable, given the issue is the quality of the furniture - not something that was my fault (e.gcolor, size, likability).? ? I requested to speak with a supervisor at this time.? On August ***, days later, I spoke with the supervisor, who was not willing to help, AT ALL.? ? She? explained that quality is a matter of opinion (I'm not sure who would agree that splitting wood,? glue in place of screws,? and screws coming through the outside of chairs would be good quality?!).? ? She? said if I wanted to return it, I would have to pay the shipping and a 15% restocking fee.? SHE MADE NO MENTION THAT? WAS THE LAST DAY TO BE ABLE TO RETURN THE PRODUCT.? THIS WAS DONE ON PURPOSE.? ? She took? NO responsibility for selling junk furniture.? So at that point, I chose to file a dispute with *** until the matter was resolved.? I agreed to keep it if they gave me a % credit.? Low and beholdon August *** a box arrives on my front porch of chair backs and legs.? I? NEVER asked for this or agreed to it.? This was their way of solving? the dispute.? Ridiculous.? I immediately emailed them photos of the delivery, and told them it was unacceptable and to come pick all of their furniture up.? On August ***, Coleman Advised that they could not settle the complaint with a resolution because there was an open dispute with my financial institution.? So last week, after months of? myself and my financial institution dealing with Coleman Furniture, I was told that the matter was closed with *** in favor of Coleman Furniture.? ? The? representative from *** advised that they were unable to settle the matter with Coleman Furniture, and because it was? past the days? the customer is given to request a Return Authorization number, I am STUCK with horrible? quality furniture!? At this point - I? WILL PAY TO SHIP THE? FURNITURE BACK TO THEM PLUS THE 15% RESTOCKING FEE.? They are unwilling to work with me AT ALL.? The company is a huge scamsell JUNK furnituredon't communicate with your delivery company so that you can put blame on themonly give your customer DAYS TO RETURNhave horrible customer serviceAND GET AWAY WITH IT!Again, I should have read the Revdex.com reviews before I purchased from them.? *** ***?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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RevDex.com:I agree to both replacement itemsThey also promised a dollar refund on the morning of 5/**/prior to actual delivery (See attached)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID#? ***, and have determined that my complaint has NOT been resolved because:? There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything? They did not contact the delivery company until I had to direct them to on 1/*.? Poor customer service? What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money? ? Aredirect hey low cost due to lack of great service?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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***? Customer received order and it was damaged.? Customer called and spoke to *** to advise him of damages to the itemsItem was able to be fully restored by the hub - however - customer will not accept delivery as she states she did not purchase restored items.? Customer
demanded to speak to a manager, and customer made many racial comments regarding the drivers.We advised customer that the item was fully restored and we could send her pictures.? She refused and wanted to speak to the owner of the company.? At which time I advised her Felice would be her contact.? ? We would like to work with this customer, but customer is refusing to work with us, and give the delivery company a chance.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
If I "accept" Coleman's response then it states? that the issue has been resolvedI had to check "decline" only because that's? the only other optionIt also states that I MUST respond so I wasn't quite sure what to doAs stated by both myself and Coleman, we look forward to getting the issue resolved once the proper materials are sent and then repairedThank you*** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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MadelineColeman Furniture has made an effort by leaving a message on 6/*/and following via email with the customerAn offer was made to order a new headboard and nightstand directly from the manufacturer and schedule delivery to the customer.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response is to my previous message, not to my last emailThe business chose to run in circles to demonstrate the luck of concern for their customerTo this message I attach the two pictures of the actual bedThe picture "b0" is of the plank that is supposed to hold the king size mattress box and the mattressThe picture "b1" is taken from below of the actual bed frame where the structure of the material is visibleHere are the links with the description of the material I believe matches that on the pictures:***
***I would like ask Revdex.com how to proceed should Coleman Furniture keep ignoring my concernAlthough I emphasize the misrepresentation of the material the bed is made of, it is also very poorly made and does not look or feel at all as advertised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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***? Coleman Furniture understands that the customer is upset regarding the cancellation of their order.? However, we do not currently partner with a delivery company that services the customers area.? The company we utilized previously caused delivery issues, as the customer can
attest to, and as such we are no longer utilizing them as we can not guarantee customers deliveries to our standards when doing so.We are currently looking for partners in the customers area but at this time we are unable to fill any orders in that area.? As customer was previously given a $gift card for prior issues we will issue a refund of that $to the customer? ? Sharon M***Coleman Furniture

***Customer has been advised that the buffet/ hutch is on back order and will be delivered to the customer as soon as the manufacturer releases it and ships it to the local delivery company for Coleman Furniture.? Customer has been offered compensation for the delays in delivery.? *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? This is unacceptable and I was threatened if I cancel the order I will be charged 25% restocking fee this furniture is not coming to my house I do not want to do business with them and if there's a delivery truck in front of my house they will be escorted by police enforcement agency? If I do not receive a refund within five business days I will start a litigation claim
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
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***Customer received sofa and love seat that had what looked like slice marks on the leather when delivered by our New Mexico delivery partner.? Both items were refused at time of delivery.Our manager has spoken to the customer, we are having the replacement leather for both pieces sent to
the customers home and a tech will go to the customers home to replace the leather.? Customer has agreed to that and the material has already been shipped via ***? We will continue to work to get this resolved properly.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered repalcemetn rails for the customer as the original rails were sent incorrectly by the manufacturerThe customers order will be delivered and completed and we will compensate the customer $for the delay? If the customer wants to return the order fees will be assessed.? When customers place their orders they agree to our terms and conditions which indicates they let Coleman Furniture resolve any issues that arise.? We have laid out a plan to resolve this issue for the customer and are offering to compensate the customer for the experience he has had.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for deliveryUnless you've contacted the delivery company and told them not to contact me I'm still in the dark about thisWhy do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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***Coleman Furniture has conveyed the shipping charges to the customerOnce the customer advises Coleman Furniture if they want to proceed with paying for the shipping charges, the item can be ordered.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? I will be looking for the money back in the account - I know its been a long haul here - Thanks
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
There website state it needs to be reported in days, reported in minutes
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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