Smitty's Restaurants

***Let me know if this response will suffice....Coleman Furniture spoke to this customer on 10/**/regarding the customer's glass table having shatteredColeman Furniture had researched this matter and determined that this order was placed in and therefore the one year manufacturer
warranty is no longer in effectColeman Furniture had conveyed apologies to the customer along with expressing that no further action would be able to take place.? Sharon M***Coleman Furniture

***Coleman Furniture wants to resolve this issue for the customer and understands they are frustrated.? We have been in contact with the customer and have advised her that we are working with the manufacturer to get this resolved.? The needed parts for the delivery company to get this
resolved are being sent and the customer will not have to do anything except receive delivery of their order.? We have advised the customer that we will compensate them in the amount of $for the delay in getting their chair.? The chairs came in a package of and cost the customer $for both so we are already compensating well over 10% for the item that had an issue.? We will not be compensating any further than that and we will update the customer as soon as the chair is ready to be delivered.? ? Sharon M***Coleman Furniture? ?

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture wants to ensure the customer is satisfied with the furniture upon receiving the deliveryTherefore the refund of $will be processed once the deliverySharon M***Coleman Furniture

***The customer was refunded $back to their original method of payment on ? 3/**/17.? The customer can reach out to her ***a card for verification.Sharon M***Coleman Furniture

***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedColeman has expressed to the customer that the delivery address is considered a remote locale and therefore the delivery hub is only able to deliver to the area on ThursdaysThe customer
has expressed that she works on Thursdays and is not able to accept the delivery on ThursdaysColeman has suggested the customer should make arrangements for a family or friend to be available to accept the delivery which can be scheduled on a? ThursdayOnce the customer confirms this information, we will be happy to have the delivery scheduled.? Sharon M***Coleman Furniture

***Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was deliveredAlthough the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $towards the customer sourcing
and scheduling a technician to address the issue with the doors needing to be adjustedOnce the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.? See attachmentI will not be satisfied until replacement parts have been receivedActions speak louder than words
Sincerely,
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***Coleman Furniture understands the customer is frustrated.? However, our warranty program is clearly laid out on our website for customers to be aware of.? We are willing to work with the customer to resolve this issue.? Even though our warranty program indicates that the
customer is responsible for finding a certified technician and then will be reimbursed up to the allotted repair amount we have reached out to a technician and he will be contacting the customer to schedule a date to restore the item.? We will work with the customer through our warranty program to resolve this issue however we will not be issuing a refund? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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***Coleman Furniture has worked with this customer in regards to her order.? We have resolved all issues with this order with the customer and her banking institutionAs such we will not be refunding the customer any further.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is frustrated in regards to the issue they have described.? At the time of delivery we were not advised of any issues with the item.? Customer contacted us? weeks later? to advise of the issue, at that time we advised we
would look into it and get back to her.? Customer advised us by email later that day that the issue had been resolved.? We have contacted the customer and offered a minimal compensation of $as we were not aware of any issues nor were we allowed the ability resolve the issue if there were one at the time of delivery.Sharon ***Coleman Furniture

***? This customer placed her order online on 1/*/16.? Customer called updates on 2/*/to question her delivery status and was advised by Virginia that her items had just arrived at the local delivery company and that they would inspect and contact her to schedule delivery within a
few days.? Customer was contacted on 2/**/by Beltmann and scheduled for 2/**/16.? Customer then rescheduled on the *** for delivery on 2/**/16.Customer has received delivery and signed delivery checklist indicating no issues.? Sharon M***Coleman Furniture

***Coleman Furniture has been in contact with this customer in an effort to rectify the issue with the server having not been initially deliveredThe server has been located and is scheduled for delivery on? 12/*/17.? As a gesture of customer service, Coleman Furniture would like to
offer the customer $towards their next purchase.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was? due to a mistake of? Coleman and one? of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day,? Coleman sent the repair part to fix the sofa to? some random address? I never provided and didn't notice? till the tech? got to? our home and asked if we had the repair part? in which? Coleman didn't even send it to them neither and? nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated? I would get? liquidating damages.? Coleman has taken TIMES its advertised? delivery dates stated, I will pay? the dollar fee when I send you? and pay? my invoice? for the days of missed work and backcharges for? Coleman incompetence to fulfill an order right and on time? ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reyviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? A refund was promised, in full on July *, I have yet to receive this refundOnce refund is issued, I will be satisfied
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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***? Customer purchased a? BerkeleyBrownstone Chelsea Kitchen Dining Room Set.? As the customer states the item is advertised as being crafted from Select hardwood and veneers.? Selected hardwood and veneers means that it is a wood product engineered and finished with a
veneer.? The item is actually crafted from all wood products.? What the the customer is referring to as MDF board is constructed of all wood products and engineered to withstand temperature and climate changes.? It does not imply that the item is inferior nor does it imply it is not wood? Coleman Furniture did not mis-represent the product and all of our product descriptions are supplied to us by the manufacturer? Customer received a product that is in fact Select Hardwood and veneers and we have attempted to educate the customer on the benefits and different types of wood products used in the manufacturing process.? Coleman Furniture would not be refunding the customer as the customer received a quality product as properly described.We would like to extend a refund if customer will accept - as a form of us wanting to give some form of apology that customer isnt completely satisfied with the purchase.Please confirm if this will be acceptable.? Sharon M***Coleman Furniture?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (meaning I will receive a full refund for the entire purchase value of the mattress minus $for the restocking fee.) Please let me know any steps that I need to take to notify the business / otherwise effectuate receipt of this refund
Sincerely,
*** ***
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***Coleman Furniture apologizes for any mis-communication that may have occurred in regards to their order.? We are watching this order and will try to expedite it for the customer.? IN addition we will refund the customer $for the delay in their order.Sharon M***Coleman Furniture