Smitty's Restaurants

***? The customer received all the items on their order except an armless loveseat that had to be replaced.? That item has shipped from the manufacturer and is at the local delivery company.? The customer will receive a call to schedule delivery of their final item within 3-days and this will completely resolve all issues the customer had.Once again we apologize for the issues involved.? *** ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for deliveryUnless you've contacted the delivery company and told them not to contact me I'm still in the dark about thisWhy do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic.?
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***Coleman Furniture has conveyed the shipping charges to the customerOnce the customer advises Coleman Furniture if they want to proceed with paying for the shipping charges, the item can be ordered.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? ["""""""The needed part was ordered from the manufacturer and the top was restored to 100%""""""" ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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***Coleman Furniture understands that the customer is unhappy with the item he purchased.? The customer placed his order on online with us on May **, 2016.? On June *, the customer was advised of a 4-week ETA for his item.? Customer received his order on June **, and
signed his delivery paperwork indicating that he received his items in good condition.We have reviewed the pictures that the customer supplied and have verified that the item received is as intended by the ? manufacturer.? Wrinkles can be found in the leather as leather by nature is pliable and has movement so wrinkles are a natural occurrence.? ? Sharon ***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
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Don't waive any fees then, but simply assume responsibility as wellPay me the hrs of missed workedAnd the inconvenience of having to wait almost year for you guys to complete an orderI assure you my hrs missed in vain because of Colemans mistakes surpasses $
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***The customer received delivery of their items on 11/**/? and signed for delivery indicating that all items had been received and were in good condition.? There is nothing further for Coleman Furniture to respond to at t his time as we have fulfilled this order for the customer.Sharon M***Coleman Furniture

***Coleman Furniture would like to work with this customer in an effort to have this matter resolvedInstead of the $shipping charge that this customer would be responsible for to re-deliver the replacement item, Coleman Furniture would absorb 50% of this re - delivery chargeTherefore the customer would be responsible for a? $charge.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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***Coleman Furniture understands the customer is upset, however, we want to resolve this issue for the customer and have ordered? replacement? rails that have shipped from the manufacturer.? The customers order will be delivered and completed and we will compensate the customer
$for the delay? If the customer wants to return the order fees will be assessed.? Sharon M***Coleman Furniture

***Coleman Furniture has recognized the issue with the table and has proceeded with scheduling a certified furniture technician to address and resolve the matter with the tableOnce the technician has completed this job, the item should be? up to 100% manufacturer standards.? Sharon
M***Coleman Furniture

***? Customer placed order on April *, 2016.? The item was delivered to the local delivery company on April **, 2016.? Items arrive at the local delivery company and are then inspected to ensure that they are at 100% manufacturer specifications ad then the customer is contacted
for delivery.? Delivery was scheduled for the customer with a delivery date of 5/**/16.? Per our terms and conditions that customer must agree to at the time they place their order? Delivery time frames are an estimate - actual delivery ? may occur earlier or later than scheduled due to the nature of long-distance, nationwide shipping and unforeseen eventsColeman Furniture is unable to offer compensation for deliveries that do not occur exactly as scheduledThe customer is in an area that is only serviced infrequently, there are no earlier deliveries available for the customer.? Coleman Furniture is not able to have scheduled earlier nor do we compensate for delays in? delivery.? Sharon M***Coleman Furniture

***Coleman Furniture has made attempts to resolve this issue pertaining to this orderThe item in question has been fully restored and is up to 100% manufacturer standardsOn 10/**/the local delivery company contacted the customer directly to schedule delivery and was advised by the
customer that they were not accepting delivery and should call back? in days? scheduleThe item is ready for delivery once the customer calls back the delivery hub to scheduleSharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I disagree with Coleman Furniture's replyPlease refer to my complaint for more detailsAround January *, Virginia Deer of Coleman Furniture told me clearly delivery was scheduled for February ** and that I'd be contacted via email prior to finalize a time for February ** deliveryBut they NEVER emailed me--yet again! All told, it took about a half year after I've paid in full to receive the sofa--it's way, way, way too long by any standardThe case is NOT closed until I have received another $compensation for repeated, major delays and loss of use--including, but not limited to the entire holiday season in December,
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] This is the 5th time I have received this exact same response from them.? How many times do I have to give them? As a consumer I feel powerless, I have said I just want to return the part of the couch I have for a full refund and they have consistently ignored me and reordered this piece or promised me they had it since the beginning of October.? They are holding me and my family hostage with this couch, I can't afford to buy a new one until they credit me for this one, which they refuse to do.? I don't have a whole couch and haven't ever had the whole thing.? ? It is a basic contract, I ordered something, I paid for it and did not receive it.? All I am asking for is to be able to get my money back, that is not an unreasonable request.? ? They never call me to try to fix it, they just took it upon themselves to keep "re-ordering" the missing piece and by the 5th time I have had enough.? Their $credit is not near enough for the disruption of not having a couch for a family of five has caused, not to mention the missed days of work waiting for a WRONG piece or no piece to come.? So no, I am not happy with this response in the least and I feel they need to take more responsibility for what has happened.?
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***Coleman Furniture regrets that the customer has not received their extended warrantyWe are immediately having the information for that sent to them.? They will receive it in their email shortly.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
This response is the exact same response from the first time and didn't address my comments? How can a company in good faith not replace or refund a defective piece of furniture that it sold to a customer? ? I understand that the process would have been easier if I would have put comments on the initial delivery, but how is it possible to comment on an INTERNAL defect? Let's say for example your company delivered a couch with missing springs that went unnoticed at delivery as it's inside the couch, would you not do them a courtesy and fix or replace the part, or would you charge them to replace it?It comes down to ethical business practices and a focus on providing quality, neither of which has been shown by Coleman? There should be no doubt about the couch being broken by the buyer as Coleman's repairman stated that both pieces were broken due to defects
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:? ?
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? I still don't think this is a fair decision from Coleman Furniture, please ? published so other customers would be aware of ? this situationNow I will have to pay a handyman to repair the drawers replace the drawers
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is now being escalated to the New York State Attorney General's office you are also a complete waste of time and taxpayers dollars ?
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