Smitty's Restaurants

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The delivery company did contact me literally moments ago and have scheduled the delivery of a portion of my order, the Catalina Bedroom Set with no matress or foundation for 8/*/17.? I do appreciate the willingness of Coleman Furniture to spilt the delivery, but the root of my concern has not been addressed.? On 7/**/I was charged for the full order in the amount of $as described, not a hold but a withdrawal.? Now I am scheuled to receive a partial shipment valued at $with no indication of additional furniture availability or expected shipment date.? So I shoudl have a credit to my account of $and either a cancellation fo the order accompanying this refurd or an expected delivery date for the remainder of the order.? I just want to pay for what I get when I know I am getting it
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Sincerely,
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***We understand that the customer was disappointed that her delivery did not happen as planned originally and that there was damage found during her deliveryWe want to ensure that the customer receives a quality product? We have ordered a replacement item for the customer and will
compensate her in the amount of $for the inconvenience she has experienced.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
month days is pretty long time to fulfill an orderWhile I write this I have not received my sofas and reclinerMost furniture companies provide replacement sofas or refund if they can not fulfill order in reasonable timeAnyone who deals with your company should keep this in mind that they (customers) will have to wait for infinite time and raise complaints at various level to get their itemsI don't need $I can't get what I lost with your $
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
They have failed to set up a day the will put the furniture together.? I have asked them several times to set up a exact day they will come and fix it? They always say they will call back with an exact say to come back and they never call me back with that day set up.? They always say there working on a day to fix it but they never give me a exact day they will come back.? They have prevously set up different days they would fix this and both times they failed.? The first day they showed up with the wrong parts.? The second day they completely no showed on June *** because they mailed the wrong parts.? I wasted June *** staying at home waiting for them for nothing instead of enjoying my day off and going out somewhere else.? This furniture was paid for in November of last year.? They have no incentive to fix his urgently because the stuff has already been paid for in full.? To this day the have not set up a exact day they will come back and fix what they admitted they did wrong and they need to show some urgency.? ?
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Sincerely,
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***Coleman Furniture understands that the customer is very frustrated and wants to get his issue resolved.? However, to rectify the issues the customer had Coleman Furniture ordered the customer a replacement item.? The replacement item has arrived at the local delivery company and
the local delivery company will be calling the customer today to arrange delivery of the customers order.Unfortunately the agent who advised the customer that their items had not arrived did not have the full information regarding the order.Customers order is ready for deliverySharon M***Coleman Furniture

***Coleman Furniture understands the frustration the customer has expressed.? The customer ordered couches and accessory tables.? They are not sold as part of a set.? The accessory tables are part of the same collection and meant to be complimentary and not identical to the
sofa's.? As such there are differences in the wood grain the items are manufactured with.? This is clearly displayed on our website.? After explaining this to the customer, and explaining that we could not modify the items and match the grain as the manufacturer does not fabricate them that way the customer returned the sofa's.? Per our terms and conditions that the customer agreed to when they placed their order if a customer refuses delivery of an item and wants to cancel that item they are assessed a restocking fee and shipping charges.? Due to the fact that the customer was unhappy, and as a gesture of good will we waived the shipping charges and the customer was only assessed the cancellation fee and the customer agreed to those fees.Coleman Furniture delivered to the customer precisely what was ordered and clearly displayed on our website and has attempted to clarify that for the customer.? In an effort to satisfy the customer we will as a a courtesy refund them $but we are not able to refund with no fees.Sharon M***Coleman Furniture

***This customer also disputed this order.Customer placed the order online and then called and spoke to one of our sales people regarding his order, and they went over in detail what the customer ordered and the dimensions.? The online description for what the customer ordered does not
indicate it is a platform bed nor did they advise it was a platform bed? Customer never advised that there were issues on the foot board nor any flaking issuesThe problem seemed to be that they had a dislike to the height of the bedThey advised us of this in writing correspondence when contacting our company,? The last chargeback was submitted on 2/**/At this time we need to wait for the outcome of the chargeback - as all payments have so far been reversed at this time.? Sharon M*** Coleman Furniture

***Coleman Furniture understands the customer is upset regarding this issue.? We have already conformed with the customer that a replacement sofa is being delivered to her next week.? Customer has agreed to that.? We have offered customer $as compensation for the issues to
this point and would be willing to increase the amount to $150.00.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
This is the same response as the first time and the same answer from me, I will not accept any other resolution than a full credit from Coleman Furniture because, as a consumer with rights, I will not give them one single cent of my hard earned moneyAs I also said before, I have already filed a claim with my bank and received a credit on the transaction so they need to resolve this with the Revdex.com and my bank and as far as I'm concerned I'm done with themI don't see any reason to come back to me with any more of their BS responses, their service and people are deplorable and rude and they did not fulfill there end of our sales agreement, end of story
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture has been actively working with this customer in an effort to have this matter resolvedOn 12/**/the customer was advised that a new item was being shipped directly from the manufacturerThe item is expected to ship from the manufacturer the week of? 1/*/18Sharon
M***Coleman Furniture

***Coleman Furniture understands that this customer is unhappy with the order process.? However, we stand behind how this order was handled.Customer placed their order online on July *, and at that time was advised of a 4-week shipping date from the manufacturer.? Customer was again notified on July **, of an estimated ship date of 7/**/16.? At that time the customer did not advise us of a wish to cancel their item.? As per our terms and conditions that the customer agreed to at the time they placed their order, they are unable to cancel their order after their item has shipped without paying feesThe item shipped from the manufacturer to the local delivery company on 7/**/16.? Customer was in the routing/ scheduling portion of their order when she contacted us on 8/**/to advise she wanted to cancel her order.? As such customer is responsible for cancellation fees.All delivery time frames are estimates and customer is advised that actual delivery time frames may vary depending on route availability.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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? day policy or not, the chair fell apart after two weeks, so as long as it lasts five days, they assume no responsibility? A return policy should not matter if the item is poor quality and falls apart after two weeks of useI will be filing with the Attorney General next as these people are just ripping off the public.?
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Sincerely,
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***Coleman Furniture understands that the customer is frustrated.? The needed part was ordered from the manufacturer and the top was restored to 100% manufacturer standards as per the terms and conditions that the customer agreed to when they placed their order.? As the customer did ? not want that to happen they were refunded minus fees.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:? ?
? I was going to accept this response, but now I am requesting collateral that I supposedly sent an email stating that the issue had been resolvedI am not worried about compensation anymore at this point, but I will not tolerate statements.? ? Thank you,? ? ***?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I'm sorry, but I don't agree with thisI do not think a time frame of Dec*** to February *** (days) is reasonable? to let a customer wait on a functional? working couchYou gave us two confirmations the couch would be delivered on a specific date, only to find out the day after the delivery was supposed to occur, that it was not working properlyAfter the two confirmations the couch would arrive in working condition, we sold our old couches because we didn't have room to store them and you made it clear you needed the area clearedIn addition, you did not fully compensate us for your issue as you are making us pay a restocking fee for a couch that never got delivered?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***,The order is at the local delivery company, Fidelitone Delivery, and they will be coordinating delivery for this customerOur scheduling supervisor Lori C*** will be reaching out to the customer as well, to ensure that this is all handled quickly.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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? The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I would like a new chest drawer this one ? is broken
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The main issue is that there was no communication on the *** letting us know there was an issue and there would be no delivery? We waited on the *** for some information and it wasn't until we reached out to get some answers that we found out what the issue was? As stated before we needed this furniture delivered and we offered to accept the furniture with the defective part and await replacement in our home? We were ok with not having the full features temporarily? This was not a situation where we could go without furniture for an extended period of time? It was going to be another 4-weeks without furniture and that was not reasonable to us so we looked elsewhere? Had we been able to get it delivered even without full functionality for that period of time this would be a non issue? So we were forced to look elsewhere due to their unwillingness to compromise?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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***? Coleman Furniture understands that the customer is frustrated in regards to the issue they are describing.? However, all of our customers are asked to fully inspect all of their items at the time of delivery to advise of any potential damages that might have occurred during
transit or for any other issues.? The customer inspected their item, and advised us of issues with the chair only.? Customer did not indicate any problems with their table until a month after delivery, and the pictures she provided clearly showed a mark on the table that should have been found at delivery.? The item is clearly damaged and not defective.? As such it is not something that we can resolve for the customer.? Sharon M***Coleman Furniture