Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Tatyana S***
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***? On 10/*/the customer placed an order via the Coleman Furniture web site for an entertainment wall unit.? On 10/*/the order was placed with the manufacturerOn 10/*/a message was left for the customer that there was an estimated ship date of weeks from the manufacturer
On 10/**/a payment was received and processed from the customerOn 10/**/and email was sent to the customer that the order is en route from the manufacturerOn 10/**/the customer was emailed the order was being prepared for shipmentOn 10/**/the customer was scheduled for delivery on 10/**/On 10/**/the customer called Coleman Furniture and advised that there was damage to the tv stand on the entertainment centerThe customer was advised to keep the entertainment center in their home and we would advise as to how the issue would be resolved.? On 10/**/a ? furniture technician was contacted so that arrangements could be made to have the item restored back to 100% manufacturer standardsAs per our terms and conditions....."? Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent.? If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping charges.On 10/**/the customer was contacted via email that Coleman Furniture was working to get this issue resolvedOn 10/**/the customer was called directly and advised that we are working on getting this issue resolvedOn 10/**/it was determined that a replacement part was available and was orderedOn 11/*/the customer was contacted that the replacement part for the damaged tv stand had been ordered and it had an estimated ship date of? 12/**/Once the part arrived at the customer's home a certified furniture technician would be scheduled to make the necessary restoration to bring the tv back to % manufacturer standardsOn 11/*/15, the customer was offered a refund of $as compensation as a gesture of good faithOn 11/*/the customer was advised that the furniture technician would assist with the removal of his personal items from the tv stand as a courtesy and to assist the customer when the restoration would be made.? Sharon M***Coleman Furniture? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You were not authorized by us to cancel our order! ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture has issued a check to the customer for a full refund.? It was mailed to the customer at the address we have on file for her and customer has been advised of thisOnce received - this should close out issues.? Wishing you a great weekend!? Sharon M***Coleman Furniture

***Coleman Furniture has been attempting to work with this customer via our warranty program.? Customer is declining to do so.? The customer received their order and signed the delivery paperwork indicating that the item had been received, inspected, and found to be in good shape with
no defects or damages.? Customer then contacted us? six months later? advising that the item had broken.? Per our warranty program we advised we would replace the item, however, the customer is responsible for shipping charges.? The customer has declined.? Coleman Furniture is paying for the cost of the sofa, the customer is responsible for shipping charges.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? The complete order was received this evening and was in good condition beyond the chair damage noted in the attached picture.? I have contacted Coleman about this damage and noted on the BOL in the presence of the driver but as to the initial nature of the complaint, I am satisfied
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
As you can see by the attached documents, the order confirmation sent does not shoe the actual photo of the piece of furniture? Is you also see the attached web site advertisement of the two colors of the table, Weathered nutmeg (my initial preference) and Vintage Melange (what I was told by the rep that would be more suitable)there is no difference in the color in the pictures? Thus, a consumer is forced to rely on the guidance of the sales representative? Additionally, the color of the table in vintage melange is not represented nearly as dark as the color actually is.? Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Although I appreciate the willingness of the business to remove a portion of the non refunded charges/fees, I must still return to the the point of the discrepancy, which is the depiction of the color of the two woods? The two depictions on the website of the Weathered Nutmeg and the Vintage melange appear? to be identical? Hence, this led to the telephone call to the sales department at Coleman's to assist in determining the accurate color? The website pictures and the email confirmation picture of the product have virtually no difference in color, only name? Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture will work with the customer within the confines of the warranty program that we have in place.? As such Coleman Furniture will replace the sofa that would be covered under the warranty program.? However, shipping costs are not covered by the manufacturers warranty and as such would be at the cost to the customer.? We have advised the customer of this and will order the replacement once shipping fees are paid.Sharon M***Coleman Furniture

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Coleman Furniture recognizes the issue the customer has regarding the re-stocking fee that is being assessed to the orderAs a gesture of customer service, Coleman Furniture would like to absorb $of the re-stocking fee that was assessed to the accountThe customer would only be
responsible for $of the applied restocking feeSharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today
Sincerely,
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***Coleman Furniture was waiting for the customer to confirm receipt of the necessary partsWith the parts being received at the customer's home, a furniture technician has been sourced and will be contacted the customer within business days to schedule the visit to install the necessary parts.? Sharon M***Coleman Furniture

We finally received our furniture on 1/**/?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I've thankfully ordered bed from a different company and received the bed quickly All I'm asking for is my cancellation fee back I've seen where it's not that big of deal from the other complaints from coleman .I still feel like they can return my cancellation fee as I told the lady I was cancelling when she ordered replacement part the second time This can go on and on but I'm not wanting a bed that could never show I'm just wanting my cancellation fee back
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture understands that the customer is frustrated with the fact that they have not received their item.? However, it has been fully restored to manufacturer standards.? The legs of the customers dresser were defective and have been replaced.? Delivery has been
scheduled for customer and customer has been advised that if any issues occur which could not be rectified a replacement would be ordered.? Sharon M***Coleman Furniture

***Coleman Furniture has been in touch with the customer and replacement items have been ordered to ensure that the customer receives all their items in 100% manufacturer condition.? We will get the items to the customer as soon as they arrive at the local delivery company and are
inspected.? Coleman Furniture apologizes for the problem the customer has experienced and are working with our delivery partners to ensure that this does not occur again.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer as I have stated many times before the quality of the chair is poorThe wood cracked and fell apart and all they did was replace it with the same cheap woodThe quality of the chair is not up to standardWhen the Caster fell off after the wood broke it already scratched my brand new hardwood floorI did not ask them to pay to fix my floor however I do not want replacement parts that are the same poor quality as the chair itselfI spent almost $8,there in furniture and all I asked is a refund on one chair that was very very poor qualityThey just bully you until you go away and I'm not going to go away I want a refund I spent $on a chair that's not even worth
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture has been diligently working with the customer to make the necessary arrangements to resolve the issues at handColeman Furniture has offered to source and schedule a technician to install the bridge correctly on the entertainment centerAs for the piers that the customer
has expressed concerns with, the images have been provided to the manufacturer who has deemed the piers along with the entire entertainment center to be up to manufacturer standards.? Sharon M***Coleman Furniture

***Ashley should be delivering this furniture in the next few days.? The hub will deliver as soon as possible? ? We will update as of next week when we are able to confirm a delivery date.Sharon M***Coleman Furniture