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Smitty's Restaurants Reviews (603)

***? On 10/*/the customer placed an order via the Coleman Furniture web site for an entertainment wall unit.? On 10/*/the order was placed with the manufacturerOn 10/*/a message was left for the customer that there was an estimated ship date of weeks from the manufacturer
On 10/**/a payment was received and processed from the customerOn 10/**/and email was sent to the customer that the order is en route from the manufacturerOn 10/**/the customer was emailed the order was being prepared for shipmentOn 10/**/the customer was scheduled for delivery on 10/**/On 10/**/the customer called Coleman Furniture and advised that there was damage to the tv stand on the entertainment centerThe customer was advised to keep the entertainment center in their home and we would advise as to how the issue would be resolved.? On 10/**/a ? furniture technician was contacted so that arrangements could be made to have the item restored back to 100% manufacturer standardsAs per our terms and conditions....."? Customer agrees to allow Coleman Furniture, the manufacturer, and/or our shipping agents the opportunity to remedy the damage or defect issueCustomer agrees to accept the remedy selected by Coleman Furniture, the manufacturer or the Coleman Furniture shipping agent.? If customer does not allow Coleman Furniture to send a replacement or repair it and would rather cancel the order then let us remedy the problem, customer will be required to pay a 25% restocking fee and actual shipping charges.On 10/**/the customer was contacted via email that Coleman Furniture was working to get this issue resolvedOn 10/**/the customer was called directly and advised that we are working on getting this issue resolvedOn 10/**/it was determined that a replacement part was available and was orderedOn 11/*/the customer was contacted that the replacement part for the damaged tv stand had been ordered and it had an estimated ship date of? 12/**/Once the part arrived at the customer's home a certified furniture technician would be scheduled to make the necessary restoration to bring the tv back to % manufacturer standardsOn 11/*/15, the customer was offered a refund of $as compensation as a gesture of good faithOn 11/*/the customer was advised that the furniture technician would assist with the removal of his personal items from the tv stand as a courtesy and to assist the customer when the restoration would be made.? Sharon M***Coleman Furniture? ?

***Coleman Furniture has issued a check to the customer for a full refund.? It was mailed to the customer at the address we have on file for her and customer has been advised of thisOnce received - this should close out issues.? Wishing you a great weekend!? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le
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Sincerely,
Tatyana S***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
What they are claiming is false!? At no time ever during our conversations was there any effort on their part to try and resolve any issueI was told that I would have to pay for restocking and for delivery back to their warehouse, which is exactly what I am disputing.? They claim that all conversations are recorded and that? they listened to my conversations and that I was never given the measurements by a rep there and that is also false.? I was asked to measure the sectional and provide pictures, which I did.? The couch measured exactly inches.? When I was trying to explain this to them, the rep told me that the website states that the sectional was inches, which is an 9? inch difference and I was told that they would not do anything over? inches!!!!!? Maybe they should listen to that recorded conversation.? ? The point I am trying to make is that a rep gave me the wrong measurements prior to me ordering? AS WELL AS someone who claimed to be a manager did after the sectional was in my home.? ? Either way, the sectional measures inches and its neither what the rep said it was or what the schematics lists.? So for that reason, I do not feel as though I should be charged anythingThis company is not what they claim to be at allthey could care less about the customer once the piece is paid forThey have no idea what customer service is and should realize that especially in an online business, word of mouth is EVERYTHING!
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
As you can see by the attached documents, the order confirmation sent does not shoe the actual photo of the piece of furniture? Is you also see the attached web site advertisement of the two colors of the table, Weathered nutmeg (my initial preference) and Vintage Melange (what I was told by the rep that would be more suitable)there is no difference in the color in the pictures? Thus, a consumer is forced to rely on the guidance of the sales representative? Additionally, the color of the table in vintage melange is not represented nearly as dark as the color actually is.? Sincerely,
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***Coleman Furniture understands and empathizes with the customer regarding their issue with their drawers for the chestColeman Furniture has proceeded with contacting the manufacturer and ordering replacement drawersThe drawers will come completely assembled from the manufacturer and will
be shipping directly to the customerAs a gesture of customer service for the issue that transpired with this specific instance, Coleman Furniture would like offer a refund of $to the customer.? Sharon M***? Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? The complete order was received this evening and was in good condition beyond the chair damage noted in the attached picture.? I have contacted Coleman about this damage and noted on the BOL in the presence of the driver but as to the initial nature of the complaint, I am satisfied
Sincerely,
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***Coleman Furniture was waiting for the customer to confirm receipt of the necessary partsWith the parts being received at the customer's home, a furniture technician has been sourced and will be contacted the customer within business days to schedule the visit to install the necessary parts.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Although I appreciate the willingness of the business to remove a portion of the non refunded charges/fees, I must still return to the the point of the discrepancy, which is the depiction of the color of the two woods? The two depictions on the website of the Weathered Nutmeg and the Vintage melange appear? to be identical? Hence, this led to the telephone call to the sales department at Coleman's to assist in determining the accurate color? The website pictures and the email confirmation picture of the product have virtually no difference in color, only name? Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to me and the matter hopefully will be resolved upon my scheduled delivery today
Sincerely,
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***Coleman Furniture will work with the customer within the confines of the warranty program that we have in place.? As such Coleman Furniture will replace the sofa that would be covered under the warranty program.? However, shipping costs are not covered by the manufacturers warranty and as such would be at the cost to the customer.? We have advised the customer of this and will order the replacement once shipping fees are paid.Sharon M***Coleman Furniture

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Coleman Furniture recognizes the issue the customer has regarding the re-stocking fee that is being assessed to the orderAs a gesture of customer service, Coleman Furniture would like to absorb $of the re-stocking fee that was assessed to the accountThe customer would only be
responsible for $of the applied restocking feeSharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time
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Sincerely,
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***Coleman Furniture understands that the customer is frustrated with the fact that they have not received their item.? However, it has been fully restored to manufacturer standards.? The legs of the customers dresser were defective and have been replaced.? Delivery has been
scheduled for customer and customer has been advised that if any issues occur which could not be rectified a replacement would be ordered.? Sharon M***Coleman Furniture

***Coleman Furniture has been in touch with the customer and replacement items have been ordered to ensure that the customer receives all their items in 100% manufacturer condition.? We will get the items to the customer as soon as they arrive at the local delivery company and are
inspected.? Coleman Furniture apologizes for the problem the customer has experienced and are working with our delivery partners to ensure that this does not occur again.Sharon M***Coleman Furniture

We finally received our furniture on 1/**/?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I've thankfully ordered bed from a different company and received the bed quickly All I'm asking for is my cancellation fee back I've seen where it's not that big of deal from the other complaints from coleman .I still feel like they can return my cancellation fee as I told the lady I was cancelling when she ordered replacement part the second time This can go on and on but I'm not wanting a bed that could never show I'm just wanting my cancellation fee back
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer as I have stated many times before the quality of the chair is poorThe wood cracked and fell apart and all they did was replace it with the same cheap woodThe quality of the chair is not up to standardWhen the Caster fell off after the wood broke it already scratched my brand new hardwood floorI did not ask them to pay to fix my floor however I do not want replacement parts that are the same poor quality as the chair itselfI spent almost $8,there in furniture and all I asked is a refund on one chair that was very very poor qualityThey just bully you until you go away and I'm not going to go away I want a refund I spent $on a chair that's not even worth
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Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? Leather does not flake off, it wears but doesn't flakeAs I indicated I was told it was not leather by a reparable dealer.I asked Felice C*** (Director of Operations) twice if this was genuine leather and she would not give me an answer? If I receive something ? in writing from Felice C*** indicating the set, I have, is genuine 100% leather then I would be inclined to accept Coleman's proposal.Note: Would Coleman pay to have an independent leather expert look at the set.? Thank you
Thank you?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
YES Felice called me yesterday 10-**-at 3:PM and YES they are supposed to sending the mirror and all attachments, I have the mirror and the attachments that came with the mirror, my hope, is when they send the new mirror it will have more attachments then what I already have.? as noted in the email here on Sept **, --email:? ? Felice Collazo? (Coleman Furniture)Sep 14, 12:PM EDTDear Ms Marsh,As a follow up to my earlier voicemail..I have the manufacturer sending you the corresponding bars and hardware which will allow the mirror to be attached to the dresserOnce I have the tracking I will provide that information to you and then we will proceed with scheduling a technician to install the mirror.Felice CollazoDirector of OperationsColeman Furniture Group516-282-3095? I was supposed to have parts sent to me, and they were not sent, I did leave messages and sent emails to Felice and never heard back, until yesterday AFTER I sent a message to Revdex.com.? So? ? I can NOT be satisfied UNTIL the mirror has been installed correctly.? this should not have taken months already and still do not have what is needed.? ? This complaint is NOT resolved in anyway, I have been told MANY times that SOMETHING is being done and quite frankly BEFORE Felice, Candyce said NOTHING can be done except hang the mirror on the wall.? TOO much effort on my part to get something I already PAID FOR.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Vikki Marsh
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Address: 11070 100th Ave 102, Grande Prairie, Alberta, Canada, T8V 7L5

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