Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I should not have to fix or repair this damage caused by their shipping company !Also , I paid well over $to receive a complete order in which I cannotThe power cord is missing from the Bluetooth console of the couch , and they are telling me that they will only provide tracking information only after 5-days from when I contacted themThis is ridiculous ! ? How am I suppose to enjoy and utilize the new couch I purchased ? And why should I have to wait until most likely weeks until I receive the cord ?? They didn't offer an type of compensation whatsoever for thisThe process they told me and is in their emails are , the couch gets ordered from the manufacturer, and then gets shipped to them so they can inspect it , after that it gets transferred over to the shilling companySo why didn't they inspect that there is no power cord for the unit ?? This isn't my fault and I shouldn't have to wait most likely weeks to receive something that should have came with my couch ( purchase)? After speaking to them about it , they said they don't offer any compensationI paid well over $to sit and wait another weeks to really utilize my couch ??? Unacceptable !!?
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***The email that the customer has referenced states: ? "generally" takes about a week.? That in no way is a solid time frame as transit times vary.? We have however verified that the item has arrived at the local delivery company today.? They will be inspecting it and customer will be called? within hours? to schedule his delivery.? Sharon M***? Coleman Furniture

***Coleman Furniture has researched this matter and determined that the furniture that was delivered up to manufacturer standards and the furniture was accepted by the customer without indicating any issues at the time of deliveryAdditionally, regarding the warranty claim, since Coleman Furniture paid the shipping charge for the initial delivery, the customer would be required (as clearly indicated via the warranty claim form) that the customer would be responsible for the shipping charges on any and all warranty replacement items? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
A manager from the business did call me yesterday to discuss this issueI was offered an option to refund the amount for hutch/buffetBut, I had to reject it, as they offered to refund only for hutch/buffetI have some pieces (table/chairs) of this dining set sitting here in my home and we intend to have the entire set to be deliveredI requested the business to either deliver the entire order or cancel the entire order and take away the dining table/chairs from my home and refund for the entire orderThat was rejected by the business.The business advised that they will work on delivering the remaining pieces of the set (hutch/buffet) by end o May But, no guarantees were given in this regardI have no confidence in the business delievering on this timeline, as the earlier promised timelines were conveniently neglected without any notificationI was also offered some conpensation for the delay in processing this order (it's been months since I placed this order and my credit card charged)I did request detailed information in regards to the compensation be spelled out in an emailI haven't received any response yet from the business manager yet
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint? It is still left to be seen wether or not the couch will be in good acceptable conditionStill paying for a refurished couch instead of a brand new one like we orderedThey say they will reimburse us $after we accept the couch but that is yet to be seenI find it crazy that we had to file a complaint with the Revdex.com before any type of manager would even call us or be "out of a meeting"Still unhappy that I dont get a new couch which is what I paid forInstead we must accept a broken refubished "fixed" couch or pay a 25% restocking fee because this company cant find a way to deliver us an acceptable new couch since May Delivery has been set for Thursday unless otherwise notifiedThis is yet to be seen as wellHorrible service
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***Coleman Furniture has offered an allocation of $towards the customer sourcing a technician to resolve the matter with the? furnitureThe customer repeatedly? denied this offer and would still like to be fully refunded without incurring any feesShould the customer opt to accept this offer Coleman Furniture will be happy to work with this customer upon receiving the receipt and hence being reimbursed.? Please see signed Proof of Delivery that customer signed at time of delivery - that all items were delivered and inspected to be in perfect condition.Sharon M***Coleman Furniture

***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedThe customer has been advised that we are ordering the following new replacement items directly from the manufacturer (see the list below)Upon acceptance of the order, Coleman Furniture
will be refunding the customer $for the delays and issues that have occurred.*** *** *** ***
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*** ***Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The business promised that within hrs after my credit card company has processed removing my dispute, I would see credit on my cardEven after my credit card company has send a physical confirmation, ? I haven't seen the paymentThis company's practices are VERY questionable in the way they operateFor example, they use third party manufacturers, delivery companies and they have no control on when a delivery can be madeIn my case, part of delivery was made on Dec 23rd, after the order was placed on Nov ***, after repeated phone queries (majority? of them going to voicemail etc)Frankly, I accepted the $(which is conservative for the business) ? because now I am stuck with night stands and dresser that don't match the bed (not delivered) and I need buy one of my own? If the business can reimburse the amount $back on my credit card immediately and improve their business practices in future, I would consider the complaint resolved.? ? ?
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved]
? I don't believe what they charged me is legal It was a month and this is not a reasonable time periodThey also could not supply me with ANY delivery schedule
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Sincerely,
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***Coleman Furniture has looked into this matter and has determined that the customer has indeed received the exact product that they had orderedAdditionally, the description of this particular item clearly states "..........Crafted from solid wood, these pieces are designed with styles that will stand the test of time and quality that will last for generations*** *** utilizes solid wood materials sourced from the highest quality oak, cherry, maple and other trees, carefully crafting pieces with artisan techniques.? There is no further action that Coleman Furniture needs to take regarding this matter.? Sharon M***Coleman Furniture

***Refund for this customer has been applied and email copy was sent to customer days ago.This should resolve all outstanding issues on this order.? Sharon M***Coleman Furniture?

***Coleman Furniture has been actively corresponding with this customer in an effort to have this matter resolvedOn 11/**/17, Coleman Furniture advised the customer via a phone conversation and a follow up email that a new headboard and dresser was being ordered directly from the
manufacturer.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
A response from the manufacture shouldn't take this longFrom the first complaint to this company about the defect they was informed that the cut was off and the cut still remains off from the second product I received? How much longer should I continue to wait? ? It's been about a week now? I've sent pictures, had a professional come out and assist and the problem at hand still remain the same? As a customer I believe Coleman Furniture should refund my money, pay for shipping if they want the product back or consider this a loss and refund Affirm Finance their monies and have Affirm close my account out as paid in full? I will then be willing to find someone local or near by with the hopes of ? getting this table fixed? ?
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Basically, Coleman furniture would keep refusing to replaced the furniture? I am very dissatisfied with the product and customer serviceThey delivered furniture with carved damaged to my home, they are refusing to replace the furniture, at this point, is worthless to keep trying to reason with them.Thank you
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***We apologies for issues on this orderDelivery is scheduled and has been confirmed with the customer for 12/*/We strongly hope that this will resolve all outstanding issues on this order.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to the delay they have had in having their complete item delivered to them.? Unfortunately there was a mistake in shipping and the entirety of the customers order was not shipped.? We have reached out to the
manufacturer and the proper remaining item has been shipped to the local delivery company and is en-route.? We have verified with the freight company and the item has an ETA of one and a half weeks.? The customer has been advised and the local delivery company will make this order a priority to have delivered to the customer.? We have also advised the customer we will compensate her for the delay.Sharon M***Coleman Furniture

***Coleman Furniture has contacted the manufacturer and determined that the necessary parts are available which will rectify the issue that the customer has illustratedThe parts have been ordered and will be shipping to the delivery hub, Once the parts have been inspected by the delivery
hub...the customer will be contacted to schedule a delivery.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You were not authorized by us to cancel our order! ?
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At this time I will retain legal counsel, does that statement look familiar from the original and first complaint that I filed with the Better Biainess Bureau? This is the same statement that was released from them before they sent the same original damaged merchandise ? the second timeI will not put the cart before the horse a third timeI have called this business over six times and I have sent numerous emails after the second deliveryMelissa H*** is screening my calls, I've left voicemails and she has not returned my call to this date, I will not beg this company to deliver brand new undamaged furniture that they have already been paid for in full.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***Coleman Furniture has been attempting to work with this customer via our warranty program.? Customer is declining to do so.? The customer received their order and signed the delivery paperwork indicating that the item had been received, inspected, and found to be in good shape with
no defects or damages.? Customer then contacted us? six months later? advising that the item had broken.? Per our warranty program we advised we would replace the item, however, the customer is responsible for shipping charges.? The customer has declined.? Coleman Furniture is paying for the cost of the sofa, the customer is responsible for shipping charges.Sharon M***Coleman Furniture