Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The main issue is that there was no communication on the *** letting us know there was an issue and there would be no delivery? We waited on the *** for some information and it wasn't until we reached out to get some answers that we found out what the issue was? As stated before we needed this furniture delivered and we offered to accept the furniture with the defective part and await replacement in our home? We were ok with not having the full features temporarily? This was not a situation where we could go without furniture for an extended period of time? It was going to be another 4-weeks without furniture and that was not reasonable to us so we looked elsewhere? Had we been able to get it delivered even without full functionality for that period of time this would be a non issue? So we were forced to look elsewhere due to their unwillingness to compromise?
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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? The furniture is defective and the defect was not visible at the time of deliveryIt was only when an attempt was made to straighten it that the defect (the bracing) gave awayThe shipping fee the business is trying to charge is not reasonable it is more than 33% of the cost of the desk! The representative from the company indicated the desk was beng replaced by the manufacturer so the business is absorbing NO costSo the response from the business is factually falseAgain I did not agree to purchase a defective product and either the furniture company or the manufacturer should be paying all costs related to the defective desk.?
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I would like a new chest drawer this one ? is broken
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The business promised that within hrs after my credit card company has processed removing my dispute, I would see credit on my cardEven after my credit card company has send a physical confirmation, ? I haven't seen the paymentThis company's practices are VERY questionable in the way they operateFor example, they use third party manufacturers, delivery companies and they have no control on when a delivery can be madeIn my case, part of delivery was made on Dec 23rd, after the order was placed on Nov ***, after repeated phone queries (majority? of them going to voicemail etc)Frankly, I accepted the $(which is conservative for the business) ? because now I am stuck with night stands and dresser that don't match the bed (not delivered) and I need buy one of my own? If the business can reimburse the amount $back on my credit card immediately and improve their business practices in future, I would consider the complaint resolved.? ? ?
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***Coleman Furniture has offered an allocation of $towards the customer sourcing a technician to resolve the matter with the? furnitureThe customer repeatedly? denied this offer and would still like to be fully refunded without incurring any feesShould the customer opt to accept this offer Coleman Furniture will be happy to work with this customer upon receiving the receipt and hence being reimbursed.? Please see signed Proof of Delivery that customer signed at time of delivery - that all items were delivered and inspected to be in perfect condition.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
A manager from the business did call me yesterday to discuss this issueI was offered an option to refund the amount for hutch/buffetBut, I had to reject it, as they offered to refund only for hutch/buffetI have some pieces (table/chairs) of this dining set sitting here in my home and we intend to have the entire set to be deliveredI requested the business to either deliver the entire order or cancel the entire order and take away the dining table/chairs from my home and refund for the entire orderThat was rejected by the business.The business advised that they will work on delivering the remaining pieces of the set (hutch/buffet) by end o May But, no guarantees were given in this regardI have no confidence in the business delievering on this timeline, as the earlier promised timelines were conveniently neglected without any notificationI was also offered some conpensation for the delay in processing this order (it's been months since I placed this order and my credit card charged)I did request detailed information in regards to the compensation be spelled out in an emailI haven't received any response yet from the business manager yet
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***Coleman Furniture has looked into this matter and has determined that the customer has indeed received the exact product that they had orderedAdditionally, the description of this particular item clearly states "..........Crafted from solid wood, these pieces are designed with styles that will stand the test of time and quality that will last for generations*** *** utilizes solid wood materials sourced from the highest quality oak, cherry, maple and other trees, carefully crafting pieces with artisan techniques.? There is no further action that Coleman Furniture needs to take regarding this matter.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved]
? I don't believe what they charged me is legal It was a month and this is not a reasonable time periodThey also could not supply me with ANY delivery schedule
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint? It is still left to be seen wether or not the couch will be in good acceptable conditionStill paying for a refurished couch instead of a brand new one like we orderedThey say they will reimburse us $after we accept the couch but that is yet to be seenI find it crazy that we had to file a complaint with the Revdex.com before any type of manager would even call us or be "out of a meeting"Still unhappy that I dont get a new couch which is what I paid forInstead we must accept a broken refubished "fixed" couch or pay a 25% restocking fee because this company cant find a way to deliver us an acceptable new couch since May Delivery has been set for Thursday unless otherwise notifiedThis is yet to be seen as wellHorrible service
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***Coleman Furniture has been corresponding with this customer in an effort to have this matter resolvedThe customer has been advised that we are ordering the following new replacement items directly from the manufacturer (see the list below)Upon acceptance of the order, Coleman Furniture
will be refunding the customer $for the delays and issues that have occurred.*** *** *** ***
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*** ***Sharon M***Coleman Furniture

***Coleman Furniture has been actively corresponding with this customer in an effort to have this matter resolvedOn 11/**/17, Coleman Furniture advised the customer via a phone conversation and a follow up email that a new headboard and dresser was being ordered directly from the
manufacturer.? Sharon M***Coleman Furniture

***Coleman Furniture has contacted the manufacturer and determined that the necessary parts are available which will rectify the issue that the customer has illustratedThe parts have been ordered and will be shipping to the delivery hub, Once the parts have been inspected by the delivery
hub...the customer will be contacted to schedule a delivery.Sharon M***Coleman Furniture

***Coleman Furniture understands the customer is frustrated in regards to the delay they have had in having their complete item delivered to them.? Unfortunately there was a mistake in shipping and the entirety of the customers order was not shipped.? We have reached out to the
manufacturer and the proper remaining item has been shipped to the local delivery company and is en-route.? We have verified with the freight company and the item has an ETA of one and a half weeks.? The customer has been advised and the local delivery company will make this order a priority to have delivered to the customer.? We have also advised the customer we will compensate her for the delay.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Basically, Coleman furniture would keep refusing to replaced the furniture? I am very dissatisfied with the product and customer serviceThey delivered furniture with carved damaged to my home, they are refusing to replace the furniture, at this point, is worthless to keep trying to reason with them.Thank you
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***Refund for this customer has been applied and email copy was sent to customer days ago.This should resolve all outstanding issues on this order.? Sharon M***Coleman Furniture?

***We apologies for issues on this orderDelivery is scheduled and has been confirmed with the customer for 12/*/We strongly hope that this will resolve all outstanding issues on this order.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
A response from the manufacture shouldn't take this longFrom the first complaint to this company about the defect they was informed that the cut was off and the cut still remains off from the second product I received? How much longer should I continue to wait? ? It's been about a week now? I've sent pictures, had a professional come out and assist and the problem at hand still remain the same? As a customer I believe Coleman Furniture should refund my money, pay for shipping if they want the product back or consider this a loss and refund Affirm Finance their monies and have Affirm close my account out as paid in full? I will then be willing to find someone local or near by with the hopes of ? getting this table fixed? ?
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Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
What they are claiming is false!? At no time ever during our conversations was there any effort on their part to try and resolve any issueI was told that I would have to pay for restocking and for delivery back to their warehouse, which is exactly what I am disputing.? They claim that all conversations are recorded and that? they listened to my conversations and that I was never given the measurements by a rep there and that is also false.? I was asked to measure the sectional and provide pictures, which I did.? The couch measured exactly inches.? When I was trying to explain this to them, the rep told me that the website states that the sectional was inches, which is an 9? inch difference and I was told that they would not do anything over? inches!!!!!? Maybe they should listen to that recorded conversation.? ? The point I am trying to make is that a rep gave me the wrong measurements prior to me ordering? AS WELL AS someone who claimed to be a manager did after the sectional was in my home.? ? Either way, the sectional measures inches and its neither what the rep said it was or what the schematics lists.? So for that reason, I do not feel as though I should be charged anythingThis company is not what they claim to be at allthey could care less about the customer once the piece is paid forThey have no idea what customer service is and should realize that especially in an online business, word of mouth is EVERYTHING!
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***Coleman Furniture understands and empathizes with the customer regarding their issue with their drawers for the chestColeman Furniture has proceeded with contacting the manufacturer and ordering replacement drawersThe drawers will come completely assembled from the manufacturer and will
be shipping directly to the customerAs a gesture of customer service for the issue that transpired with this specific instance, Coleman Furniture would like offer a refund of $to the customer.? Sharon M***? Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At this time I will retain legal counsel, does that statement look familiar from the original and first complaint that I filed with the Better Biainess Bureau? This is the same statement that was released from them before they sent the same original damaged merchandise ? the second timeI will not put the cart before the horse a third timeI have called this business over six times and I have sent numerous emails after the second deliveryMelissa H*** is screening my calls, I've left voicemails and she has not returned my call to this date, I will not beg this company to deliver brand new undamaged furniture that they have already been paid for in full.?
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