Snack Brothers Candy & Chip Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Outgoing shipping charges are not automatically refunded with the partThey have to be manually processedHad we been contacted regarding a discrepancy, we would have fixed itWe were not contacted

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are saddened you feel this way however with the information [redacted] *** provided us, we are unable to find any recent orders with our company with his email address, telephone number, street address or nameWe value your business and we would be happy to discuss any issues and investigate matters further to resolves this matter favorably if [redacted] could provide us information to allow us to find any recent orders he has placed with usThank you for contacting us

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr [redacted] credit card $on 09/19/for the brake pad setPlease allow 3-business days for the refund to appear on your statementOnce you receive your refund on your credit card statement, you may dispose of the brake pad set as you see fit, there will be NO NEED to return the brake pad setAgain, please accept our apologies for any inconvenience that we may have caused

Mr. [redacted] ,I have read the correspondence on ticket [redacted] and I must say that it appalling at best. I sincerely apologize that our agent did not properly assist you as he had been trained. There is absolutely no excuse for laziness and the agent has been formally written up. I can assure you... that this is not the level of Customer Service that I expect from my employees and that this will NOT happen again. I put in a formal trace request at the warehouse myself. I should be hearing something back shortly. It is a million square foot facility. Sometimes packages get delivered to another suite or the front office instead of the warehouse. You will get your refund.Again, I sincerely apologize. [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As we discussed with Mr. [redacted] when he contacted us, this transaction was voided 14 minutes after Mr. [redacted] placed the order via our website effective 07/07/2016 with the PNREF number is... [redacted] . Please allow 3-5 business days for the transaction to be removed from Mr. ***’s statement. We thank Mr. [redacted] for notifying us of this catalog error so we can correct the issue. Please accept our apologies for any inconvenience that we may have caused.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usAlthough Mr [redacted] received what was ordered and returning the parts as not needed we do not offer prepaid shipping labels to our customers for these circumstances As per our Policies page ( [redacted] ), we do not offer return shipping reimbursement regardless of the party at faultAll returns are freight prepaid by the customerParts Geek prides itself in sending auto parts to our customers as quickly as possible as we have warehouses located throughout the United States and to ensure this would happen with Mr [redacted] with his delivery address located in DESERT HOT SPRINGS, CA we shipped out his order from our [redacted] warehouse However to return the merchandise to our supplier the returns department warehouse is located in [redacted] ** [redacted] and unable to be returned to the same warehouse where it was shipped fromHowever because Mr [redacted] is not satisfied with his experience with Parts Geek, in good faith we have provided Mr [redacted] (2) prepaid shipping labels we have emailed him to [redacted] on 07/28/via UPS tracking number [redacted] and [redacted] with instructions how to return the not needed partsOnce Mr [redacted] returns all the merchandise with the prepaid labels provided, Mr [redacted] will be refunded for his orderPlease accept our apologies for any inconvenience that we may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, May I add that I think it is in their best interest to include complete instructions on how best to return their cores and unwanted merchandiseThere was nothing in my package regarding how to do thatI tried to do everything right [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usReviewing our records, we show MrAllan’s credit card was refunded for $on 06/23/for his total order transaction of $ (Please allow 3-business days for the refund to appear on your statement) Once you receive your refund on your credit card statement, you may dispose of the part as you see fit, the inner fender part number [redacted] will NOT NEED to be returned Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 02/27/to [redacted] credit cardPlease allow 3-business days for the refunds to appear on your statementOnce you receive your refund on your credit card statement, you may dispose of the parts as you see fitThe part will NOT NEED to be returned Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund $on 03/26/to [redacted] credit card as per his desired settlementPlease allow 3-business days for the refunds to appear on your statementPlease accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

[redacted] was refunded for the missing part in the amount of $on 6/6/ As of today, the part is still in transit (Fed Ex tracking number [redacted] , ship date 5/28/15)We have initiated a tracer with FedEx as per our policy

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usOur records indicate Mr [redacted] did not contact us via our toll free telephone number or our customer support ticket system listed on our customer service page of our website [redacted] to notify us of the missing cold air intake or to notify us with any issues with his order If Mr [redacted] would have contacted us first rather than the Revdex.com we would have been able to remedy this situation without the Revdex.com being involvedSince receiving this complaint we have verified the cold air intake in deed was not shipped out and we apologize for our errorWe have refunded Mr [redacted] in full for his entire order $on 06/27/(transaction credits of $and $43.82) for his inconveniencePlease allow 3-business days for the refund to appear on your statement

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, it should be noted on further investigation, I discovered that the company uses a service called "SmartPost" through [redacted] A [redacted] employee informed me over the telephone that the service for my package had an estimated delivery of - days (and it was actually delivered to my door even later than that) "Buyer beware": The estimated shipping time of - days as posted on PartsGeek website is outright dishonest Regards, [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr [redacted] credit card $on 07/06/for the steering rack core returnedPlease allow 3-business days for the refund to appear on your statement(Mr [redacted] only paid $for the core deposit as listed on his payment invoice email: Ford Crown Victoria Steering Rack Price: $Core: $Extended Warranty: $Qty: Part #: [redacted] ) Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

A pre-paid shipping label will be e-mailed to [redacted] today. Unfortunately, we cannot reship the part. The incorrect part must be returned and a new order placed. All shipping charges will be waived on the reorder. In addition, I will take $5.00 off the order.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***