Snap Fitness

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com...

account and order history. On Decemeber 17, 2016, Mr. [redacted] placed an order for a Numi Organic Black Tea Chinese Breakfast
. Our records show that this item was sold by our marketplace retailer, OTCRx4U. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
 
We do apologize that Mr. [redacted] didn’t receive his order. We have escalated this over to the OTCRx4U support team and they have advised the item couldn't be shipped out due the shipping address. Since they are unable to send a replacement, a refund for the order was issued. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted].Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for a RCA LED32G30RQ 32" 720p 60Hz Class LED HDTV for store pick up. Our records show that the item was not a 40" TV, but a 32" TV. We advised Ms. [redacted] to keep the TV she picked up. For the inconvenience, we issued her a credit for the difference of the Black Friday price of the 32" TV and the 40" TV in the amount of $25 and issued a $50 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@miwd.com]
Sent: Monday, December 14, XXXX X:XX AM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
I received a call from Walmart Friday evening.
They have given me options which I agreed to accept.
Thank you for your help.
Have a Merry Christmas.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. On March 10, 2016, Ms. [redacted] placed an order for Lucky Charms Marshmallow Treats. When our fulfillment team went to fill the order the items were out of stock and the order had to be canceled. We contacted Ms. [redacted] and apologized for her difficulties. We advised her that if the items became available in the future, we would honor the price and waive shipping. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. On May 16, 2017, Mr. [redacted] placed an order a 4pack of Garanimals Receiving Blanket. This item was lost in transit and Mr. [redacted] didn’t receive his order. On May 22, 2017, Mr. [redacted] was refunded for his order. Mr. [redacted] advised that he was promised a $10 eGift Card, but there were no notes indicating this offer. We do apologize for the experience Mr. [redacted] experience. We have researched this further and issued Mr. [redacted] a $10 eGift Card to his email. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

Complaint: [redacted]
I am rejecting this response because: The information in it is incorrect. The seller was defrauding Walmart.com customers rather than the listing being incorrect. They repeatedly refuse to accept they are allowing businesses to defraud their customers. Had it been truly a listing error, I would have at least received a wrong item. I received nothing. The tracking provided claiming my item shipped on 10/20/17 showed for a package that was delivered in Georgia on 10/18/17, I live in Oklahoma. I was told on 10/20/17 that my order would be refunded and a $15 gift card would be provided to me, that didn’t happen. My refund wasn’t processed until [redacted] reviewed my Revdex.com complaint on 10/24/17. I have not in fact received $30 in Walmart gift cards at this point, but $15. Upon sharing through social media, I found many others who ordered this same item and they were provided the same exact tracking number for their orders as I was. Still, Walmart refuses to accept responsibility that they are allowing companies to defraud their customers. They hold firm on their claim that it was a listing error rather than fraud. Again, had this been a listing error, I would have received SOMETHING. Instead, I received nothing. Worse, Walmart claimed to be issuing a refund for my scammed purchase and didn’t until my Revdex.com complaint was reviewed. I also expressed to [redacted] that even with a 50% discount on one trampoline (I purchased 2), that I did not want to financially support a company that aids businesses to use their website to defraud their customers. As long as they will not accept they allowed that, they will not even begin to repair the issue and customers will continue to be defrauded. I want them to take responsibility for the fraud being conducted on their website. I want them to honor the order I placed ON WALMART.COM for a comparable item at the same quantity ordered and I want an apology for not refunding the previous week as I was told I would be. 
Sincerely,
[redacted]

Here is our response to the complaint made by [redacted] was given a copy of her agreement when she signed up with Snap Fitness on l/20/15. In the agreement, It states our freeze policy. When she came in to freeze on 2/27/16 for April-June 30,2016, she signed the paperwork, which also...

explains the policy, and went on her way. When Snap Fitness was made aware of [redacted]'s delinquency on 7/6/16, we reached out to her. In an attempt to rectlfy the situation and recognize our part In lack of communication regarding her delinquency, were moved $60 In delinquent fees. However, Ms. [redacted] was Informed about the freeze fee charges that would take place on her account. She stated she failed to check her banking to ensure those were taken care of. She also failed to contact us with new payment Information when her bank issued her a new debit card. This was over a period of 4 months, according to Melissa.Given the small amount delinquent, our system didn't flag her account, however we accepted our responsibility In lack of contact with her regarding the balance, showing we value her business and Intention to continue servicing her fitness needs. We do require a 30-day written cancellation notice,which cannot be done from a freeze, as stated In her agreement. Regarding the communications to her,we mailed a delinquent letter with statement a day before she contacted us to make payment arrangements. The postal service takes a couple of days to deliver mall.At Snap Fitness, we focus on servicing our customers and working with them as much as possible to helpthem achieve their fitness goals. We regret ti'lat Ms. [redacted] feels we haven't tried to help and work with her. We understand things happen, that Is why we have already forgiven $60 In delinquent dues, but we cannot waive cancellation policy per her request.If you should have any other questions, please feel free to con

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for 3 bikes to be picked up at his local store using his wife's Walmart.com account. Due to his wife's name being on the order instead of his when he arrived at the store, he was not allowed to pick up the order. We are truly sorry to hear about this misunderstanding. This has been escalated for coaching opportunities to the appropriate team to review and address. We have tried to reach Mr. [redacted] several times to discuss this order at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]’ concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’ complaint, we reviewed his...

Walmart.com account and order history. On November 30, 2016 Mr. [redacted] placed a site to home order for a headboard. On December 1, 2016 he requested to cancel this order. Due to system issues the order did not cancel successfully and cleaved in processing. This will release the authorization hold, making the funds available to Mr. [redacted]. We have successfully cancelled this order. We have made several attempts to reach Mr. [redacted] and we have not heard back. In order to provide the best resolution possible, we will need to speak with Mr. [redacted].  As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/05/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his concerns with his recent Walmart.com order and his experience with an Escalation's Specialist. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On May 2, 2015, we received an email request from Mr. [redacted] asking us to remove his email address, [redacted]@gmail.com, from our mailing list and computer systems. Mr. [redacted] asked us to stop sending emails or he advised he will file Harassment complaints. Per his request, his email address was unsubscribed from marketing emails. Customers who are unsubscribed from marketing emails will continue to receive emails about the orders they place, including order confirmations and shipping notifications.
On May 1, 2015, Mr. [redacted] placed an order for an RCA Outdoor Antenna with Value Shipping. A confirmation email was sent on the day the order was placed. Orders placed with Value Shipping can take 6-9 business days to arrive. The antenna was shipped on May 5th, at which time a ship confirmation email was sent, and was delivered to Mr. [redacted] on the original expected delivery date, May 6th. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If you have any further questions or comments, please feel free to contact me.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 16, 2015/06/01) */
Dear [redacted]
Revdex.com
Case:XXXXXXXX:Walmart.Com/ Ken [redacted]
Re: Order:XXXXXXX-XXXXXX or XXXXXXXX-XXXXXX
Re:$49.78 Refund Payment Adjustment never received and Refund never given.
Re: Dispute $49.XX - XX-XX-XX
Please be advised,that [redacted] and CFS Bank does not consider this matter closed nor resolved against Walmart. Com.
On May 5th , 2015 The defective RCA outdoor Antenna was returned and shipped backed to walmart.com , and received by Walmart.com on May 6th,2015 with confirmation on my walmart.com account . But payment adjustment and refund of $49.78 was never given and was not placed back into [redacted] bank account.
On O5-21-2015, [redacted] receives email from Walmart. Com that payment adjustment and refund has already been placed of $49.78 on Mr.[redacted] bank account, But according to Cfs Bank - Branch Manager [redacted] A [redacted] , States there still is no refund nor payment adjustment made by Walmart. Com on [redacted] bank account and there are no blocks on [redacted] bank account stopping Walmart.com from refunding the $49.78 back through the debit card visa XXXX-XXXX-XXXX-XXXX.
So Walmart.com has stolen the $49.78 from [redacted] ,since Mr. [redacted] already returned the merchandise already back to walmart.com and this could result in [redacted] getting the police involved to press criminal charges in criminal court with a small claims civil suit action against Walmart. Com and Mr. [redacted] getting his attorney involved if this is not resolved by Walmart.com through the Revdex.com Office by having the $49.78 returned to [redacted].
Please be advised that Mr. [redacted] is very upset with Walmart. Com and Their executive escalations Dept and Abilgail who have been very rude and disrespectful, harassed via phone and emails and now has stolen money from Mr .[redacted] and Walmart.com choose to remove Mr.[redacted] off their mailing list in retaliation towards mr [redacted]. So we dispute [redacted], s false statements to the Revdex.com Office and walmart.com has Mr. [redacted] bank account number too that's not good at all.
I will include all paperwork and evidence in this case for the Revdex.com Office.
[redacted] Ave,Apt B
[redacted],XXXXX
XXX-XXX-XXXX
[redacted]@gmail.com
Cc: Attorney General Office
Cc: Cfs Bank
Cc: ftc- Ms. Stevenson
Cc: Pa State Police
Fwd. Maite Buenrostro
Revdex.com Case: XXXXXXXX- Walmart. Com
From [redacted]
On May 21, XXXX XX:XX PM, "Walmart.com" wrote:
Dear [redacted],
A refund of $49.78 has been made to the original form of payment for order XXXXXXXXXXXXX as shown below:
Note: The payment for this order was adjusted due to: Returned.
==========================================================================
ITEM Qty Refund Reason
RCA Suburban Mini Yagi Digital Outdoor Antenna 1 See note above
with Mast
==========================================================================
Timeline for Refund:
Credit or Debit Card: The refund should appear on your statement within two billing cycles.
Track the status of any remaining items by visiting the Order Details page:
https://www.walmart.com/cservice/ph_detail.gsp?order_id=XXXXXXXXXXXXX
If you have any further questions, please visit http://help.walmart.com/ or reply to this email and let us know how we can help.
Sincerely,
Your Walmart.com [redacted] Service Team
http://www.walmart.com
Final Business Response /* (4000, 20, 2015/06/04) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records show that the RCA Suburban Mini Yagi Digital Outdoor Antenna with Mast he purchased was returned to store #[redacted]. It was scanned into our returns center on 5/13/2015. A refund was not processed once it was returned back to us, as the refund was already processed at the store when the item was returned. We contacted the store manager at store #[redacted], and they have provided us the return receipt for the cash refund in the amount of $49.78 and the video surveillance screen shot of the transaction that took place on 5/6/15 at 8:16 PM. Mr. [redacted] is not due any refund. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 24, 2015/06/11) */
Re: Case XXXXXXXX. Walmart.com
First off walmart.com and walmart stores inc need to get their [redacted] together, Why send Mr.[redacted] a email on XX-XX-XX from walmart.com stating they are going to refund Mr.[redacted] $49.78 back onto his debit card? if the money was already refunded in the store. Walmart don't make no sense in the [redacted] that they do to their customers.
Now the lady at the [redacted] Service Desk at the Walmart store in [redacted] PA,XXXXX , had told Mr [redacted] at first that he would have to get his refund through walmart com , when Mr .[redacted] had returned the Walmart com defective item Rca suburban mini yagi digital outdoor antenna to the store. The lady gave Mr.[redacted] a hard way to go and argued with him about getting a refund. The lady stated Walmart.com items are refunded through walmart.com and not the stores.
Mr.[redacted] had purchased other items that day at the store at that time and I guess the lady refunded the $49.78 without Mr.[redacted],s Knowledge when she gave him change that Day. But Mr.[redacted] was not aware of the refund. We consider this matter closed.
Attorney Chait
[redacted]
[redacted],XXXXX

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her...

Walmart.com account and order history. On August 21, 2017, Ms. [redacted] placed an order for Storkcraft Chevron Hoop Glider and Ottoman. We do apologize that Ms.[redacted] received her order damaged multiple times. Our records show that a 2nd replacement was issued on August 29, 2017. We have contacted Ms. [redacted] via phone and via email asking if the replacement she received was undamaged. We have offered 50% off Ms. [redacted] order once she confirms the replacement is in new condition. As such, Walmart.com considers this matter closed, but we encourage Ms. [redacted] to contact us if she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Mrs. [redacted] regarding her recent order. We thank you for the opportunity to address Mrs. [redacted]‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Mrs. [redacted]‘s complaint, we...

reviewed her account and order history. On November 24, 2016, Mrs. [redacted] ordered a SAMSUNG 55" 6250 Series - Curved HD LED TV - 1080p,120MR (Model#:[redacted]). Due to a system issue, the TV order was not properly processed and it was never shipped. We do apologize for the inconvenience this has caused Ms. [redacted]. On December 26, 2016, Mrs. [redacted] wanted the TV reordered. At that time we were unable to reorder the TV as it was out of stock. On March 11, 2017 we were able to reorder the TV as it is in stock at this time. The scheduled delivery date is March 15, 2017. We have left messages for Mrs. [redacted] to inform her of the new order and delivery date. As such, Walmart.com considers this matter closed.Again, we thank Mrs. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 9, 2016/05/27) */
Payment on 3/1/16 was declined to this customer due to the card being declined by the bank. I spoke with the customers husband and explained to him that the first statement he brought to me from the bank was an actual statement and was...

showing that we "tried" removing the dues. The statement did not show an actual deduction from their account balance.
I informed the husband that the billing on file would need to be updated at that time because the billing we had would not go through. He updated with a new card, which I never charged for March. I gave the customer a gratuity (is on record) giving them March for free although the billing issue was not a problem on our end. She then gained access remaining for March in which attendance reports show her using the gym. 4/1/16 the billing declined again with a bad card for the second time. She had access to the door until 4/6/16. She was then denied access again for delinquent payment.Customer tried getting in and became disgruntled. I gave her access to show her the documented reports and filled her in on my previous conversation with her husband about the un-billable information. She would not accept factual documented proof of non payment.
I did inform her of the documented Free month I gave her previous in which she denied receiving. At this point I did request another bank statement showing we actually took the payment. She returned with an oddly organized sheet of paper with her Banks name on it. This document did not resemble an actual bank statement like the one brought into me from her husband the first time. I politely let her know that I could not accept this document because it did not show any type of debited charges with remaining balances. She became more disgruntled inside the club in front of the other members who witness the behavior.
I kept apologizing to her and let her know that if she could bring in an actual bank statement that her husband provided then I could look it over and refund the money if we actually pulled payment. I pulled over the monitor to visually show her our records on the computer and she refused to look at it and left the club. On 4/12/16 I received a voicemail from the customer with no actual message left indicating how to help her. I returned her call and asked her how I could help her. She immediately was rude and said "You could start by letting me in the gym", I tried explaining to her again that we were not able to receive payment and by company policy I could not refund money without proper documentation or allow access until the issue was properly disputed. She began speaking on top of me to the point that I could not speak. I then let her know that I was hanging up and would continue the conversation at a time when things could be civil.I did disconnect the line. I then notified corporate of this situation with notes documented on various dates that I spoke with her. Corporate did confirm that the billing we had on file was not a valid card number and needed to be updated a second time. The customer also contacted our personal trainer at home on her personal cell phone making threats about the facility and myself. I did inform the personal trainer to not accept any more phone calls until this could be resolved. I have not been able to make contact with this customer since our last telephone conversation. She is still only in a suspended status after 3 months of non- payment. I do however have complete factual documentation on all delinquent status's, Debit Card denials for payment, access history showing her usage, the month gratuity was given, and member account notes on every date of communication if requested to be provided. Thank You.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart.com account...

and order history. On May 31, 2016, [redacted] placed an order for an Impressions Bark Rain Saver. Unfortunately due to a system error, her order did not process correctly and was canceled. On June 27, 2016, we contacted [redacted], apologized for the difficulties she had experienced and issued her a $25.00 eGift card.  As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

This person is making false claims.She was contacted several times to get started with our trainers.She also signed a separate membership agreement for 18 months. This agreement is for basic gym access and has a $100 buy out clause.I am more than willing to give her all the services that come with...

her membership and the personal training time she paid for.Thank you

Initial Business Response /* (1000, 11, 2015/06/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding non-receipt of refund for returned order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have partnered with Walmart Supercenter of [redacted] for assistance, research and resolution. We have refunded Ms. [redacted] $54.53 for her returned order#XXXXXXXXXXXXX and the store has issued a gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Yes I have received my refund

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] St. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. St. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. St. [redacted]' complaint, we reviewed his Walmart.com account and order history. On October 16, 2015, Mr. St. [redacted] placed an order for a workout bench and rack. This same day, he called to cancel the order. However, it was too far along in processing and could not be cancelled. Both items were returned and a full refund for the order was posted on 11/5/2015. I am sorry for any frustration or inconvenience he may have experienced. We have also sent an eGift Card in the amount of $25.00 as a courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Mr. St. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted] complaint, we reviewed her...

account and order history. Due to a system issue, her order was stuck in processing. We contacted Ms. [redacted] and asked her if she was still interested in purchasing a kayak and she declined. We have refunded the order in full and for the difficulty, we’ve provided Ms. [redacted] a $25 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/12/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to issues she experienced trying to purchase TVs during our Black Friday sale. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. WE apologize for any difficulty Ms. [redacted] experienced trying to purchase advertised items during our sale. We have advised Ms. [redacted] to purchase the TVs and have adjusted the price for both down to the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that Mr. [redacted]'s Walmart.com account has been closed due to his returns history. As such, all future orders would be canceled. We were able to transfer all of Mr. [redacted]'s saved gift cards from his on line account to a physical gift card for use in his local store.
As such, Walmart.com considers this matter closed.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They couldn't figure out what the technical issue was and I kept asking, so they just treated me as a problem [redacted] and told me that I had too many returned items and to not order anymore.
Final Business Response /* (4000, 9, 2016/02/12) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As we advised in our previous response, Mr. [redacted]'s Walmart.com account has been closed due to his excessive return's history. As such, all of his future Walmart.com orders will be canceled. Mr. [redacted] is welcome to use the gift cards he received at his local Walmart store. Walmart.com considers this matter closed.
Sincerely,
[redacted] B.
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These excessive returns were because transactions were getting stuck and not be charged to my Visa. So, I had to return entire orders, printing out 10-20 labels as they would not allow a bulk return. That way the order would cost zero and the stuck Visa transaction would re-set itself. This went on for a year before the current Walmart Exec came aboard. It was just a technical issue that they resolved by closing my account. I filed Revdex.com complaints on this and they should be readily available as the contact folks & addresses are the same.