Snap Fitness

Initial Business Response / [redacted] (1000, 10, 2015/11/03) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent Walmart.com orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs [redacted] placed an order for cartons of Grabber Performance Toe Warmers on October 10, Due to an error at the fulfillment center, individual packs were sent to herThis issue has been corrected and Ms [redacted] was issued a full refundWalmart.com considers this matter closed, but we encourage Ms [redacted] to contact us if she requires additional assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his returnWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr [redacted] ’s complaint, we reviewed his Walmart.com account and order historyOn December 8, 2016, Mr [redacted] placed an order for a Michael Kors Men's WatchHe later visited his local store to return the itemDue to a mix up the store was not able to process his return and he had to return the item by mailWe apologize for any inconvenience that this has causedOn January 11, we contacted Mr [redacted] , verified that his item has reached our returns center and manually processed his refundIn addition we are partnering with our store team to address his concerns and store experienceAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/08/09) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn June 19, 2015, Mr [redacted] placed for an order a Microsoft Surface Pro 256GB Windows Pro Intel Core iThe item was returned back to usDue to the amount of the refund, additional research had to be done before the refund check could be processed and sentWe have escalated this to our billing team who has sent an emergency check on August 6, We do apologize for the inconvenience this has caused Mr [redacted] Mr [redacted] should receive the check within five business daysAdditionally, we have escalated all coaching opportunities to the appropriate team to review and addressAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your prompt attention to this inquiry

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent returnWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyMs [redacted] expressed a concern about some items she recently returned We contacted Ms [redacted] on May 31, and she stated that she has been fully refunded and no longer needs our assistanceAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyOn April 23, 2017, Ms [redacted] placed an order for a LED Rotating Light Lighting Full Color Disco Party Crystal Ball Lights EffectsOur records show that this item was sold by our marketplace retailer, AllTopBargainsWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer’s Shipping and Return Policy We do apologize that the item was defectiveWe have processed a refund for the LED Rotating Light Lighting Full Color Disco Party Crystal Ball Lights Effects.Additionally, Ms [redacted] advised that she didn’t receive her full order from another Marketplace Retailer, VIP Global Co., LtdWe are so sorry that VIP Global Co., Ltd has not responded back to Ms [redacted] to address her issuesWe have went ahead and issued a refund for the items she purchased from VIP Global Co., LtdWe have escalated Ms [redacted] concerns to our Marketplace Retailer business partners to addressAs such, Walmart.com considers this matter closed Sincerely, [redacted] *.Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her Walmart.com account and order historyOn August 4, 2017, [redacted] placed an order for a Modern Canopy Queen Metal BedDue to an issue with our distributor this item was shipped out late and did not arrive by the expected delivery dateAfter several unsuccessful contacts with our customer service team, [redacted] contacted FedEx to have the order held at the local terminalWe apologize for any inconvenience that this delay has caused [redacted] has been issued a full refundOn August 13, 2017, we contacted [redacted] to address any outstanding concernsWe apologized for the delay of her order and issued her a $Walmart eGift card for the difficulties she experiencedAs such, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Hello This email is in response to the letter submitted to snap fitness about [redacted] ***We Were very upset to hear that we had one of our members go through such a time to have to terminate his membershipWe have been in the process of transitioning our employees to new positions and unfortunately have overlooked Mr.***Still with no excuses The Snap fitness in Rochester Mn holds itself to higher standards then has been shownAttached to this response is an snap shot of the refund submitted to Mr[redacted] for the amount of Which was dueAlso An email was submitted to notify him of the refund on 06/22/His Account has also been terminated on 05/22/Once Again we Have done what we can To assist in his complaint and have asked him to notify us if there are any other questions or concerns we could assist in Thank you so much for your time and be well

I am rejecting this response because business has not answered the specific questions asked in my complaint (highlighting below).I registered myself online (on Snap fitness website) for month free trial, on 04/29/When went to this franchise, "the instructor there asked me to fill some forms (none of them were mentioned while registering online)"The only reason told to me why these forms are required to be filled was; to make enrollment process faster if I choose to be member later onOn June 4th, Snap charged my credit card for $When asked why, they told I was required to tell them in person that I do not want to enroll and and continue after free trial periodSince I did not, they automatically charged my credit card"No clear answer was given why I was asked to fill those form in first place if that was not required since I registered online"They did not reply why I was not communicated before my credit card was chargedLater, on July 2nd, they again charged for $as monthly chargeIt seems they will continue charging me every monthThey declined any form of refund, though it was “clear form of misleading customer and getting them forcefully enrolled”.Additionally, I have not told that I haven't signed the forms; but the complaint is about misleading a customer to enroll them (forceful enrollment) and no clear communicationIf I have enrolled for a free trial period, and does not need any kind of documentation (not mentioned online), why am I asked to fill those forms.So, even if customer is not required to fill the forms, he is being asked to fill it (by the specific franchise) and then based on that documentation customer is enrolled automaticallyHope am clear now about the complaint now.Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 13, 2015/11/04) */ Walmart.com received a Revdex.com complaint from [redacted] regarding receiving damaged items in his ordersWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records show that on September 24, 2015, Mr [redacted] placed an order for jars of various condimentsThese items were packed at a local Walmart store and shipped to Mr***Unfortunately, some of the items were damaged in transit and were immediately sent to our Returns CenterMr [redacted] was issued a full refund for the orderSubsequently a replacement order was placed for all the itemsThese items also arrived damagedOnce this was brought to our attention, we escalated Mr***'s concerns to the appropriate departments for review and have addressed the packaging issuesMr [redacted] had a new order placed and received all his items undamagedFor the inconvenience, we sent him a $eGift card that can be used online or at his local Walmart storeAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/11/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This issue was resolved last month after looking into Mrs [redacted] account and finding that the refund was processed, but due to the time of her surgery we also gave her a few extra monthsThank you for getting in contact with usSincerely, *** [redacted] | Operations Manager | Snap Fitness [redacted] *** | Fort Atkinson, WI [redacted] [redacted] [redacted] [redacted] [redacted] / [redacted] [redacted]

Initial Business Response / [redacted] (1000, 10, 2016/01/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn December 28, 2015, Ms [redacted] placed an order with Walmart.comUnfortunately when she received the order some of the items were incorrectWe are very sorry to hear about the problems with her order and her experience with her local storeWe have tried to reach Ms [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed but we encourage Ms [redacted] to contact us directly is she needs further assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refundWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyOn December 19, Ms [redacted] purchased a VIZIO 70” TV to be delivered to her local storeWhen Ms [redacted] was not able to return this item to the store, a return label was sent to have the item returned by mailNormally, once an item reaches our return center, the refund in processedMs [redacted] filed a dispute with PayPal about her refundDue to the open dispute being on her account, we are unable to process a refund on our endOn January 31, 2017, we spoke to Ms [redacted] advised her that we verified the return and once the dispute was closed we could issue the refundThe following day she advised us that the dispute was closed and we were able to process her refundAs such, Walmart.com considers this matter closed.Again, we thank MsWhite for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] * Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/29) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyMr [redacted] placed an order on November 26, for a SCEPTRE 40" TV and contacted the carrier to schedule the delivery, as he needed to take the day off of work to sign for itMr [redacted] informed us that the carrier did not make their delivery attempts during the time they agreed uponAfter three failed delivery attempts, the package was returned to our return centerOn December 17, 2015, a full refund was processed when the item was checked back inFor the inconvenience he experienced, we sent Mr [redacted] a $eGift Card that he can apply towards a new order for a SCEPTRE TVAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2016/02/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn January 20, 2016, Mr [redacted] placed several orders for gift cards that were priced incorrectly on our site due to an errorOnce this issue was brought to our attention, we quickly took action to rectify the error and orders had to be canceledWe contacted Mr [redacted] and issued one $eGift Card per order, as a one-time courtesy for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart called me the day afterEverything is good now

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] ’s complaint, we reviewed her account and order historyOn December 19, Ms [redacted] ordered a Yamaha 6-Volt MotorcycleWhen this order was placed we promised the expected delivery date of December 23, We have spoken with Ms [redacted] and she advised she received an email on December 20, explaining that the item would be delivered on December 28, This was too late for ChristmasWalmart experienced issues with contracted carriers the week before Christmas and they were not able to pick up orders for deliveryWith this particular issue we were unable to resolve it so that Ms [redacted] would be able to receive the item before ChristmasThe item did arrive on December 28, but was subsequently lostMs [redacted] ’s order has been refunded back onto her original method of paymentWe have agreed with Ms [redacted] that we would reimburse her any shipping costs or difference in pricing she may incur when she places her new orderAs such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, ***Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr [redacted] placed an order for four Goodyear Viva All-Season Tires to have them picked up at his local storeUnfortunately, once intent to cancel is placed on an order, we can't guarantee that it will cancelThis order was in processing and couldn't be cancelled; therefore it shipped outWe do apologize for the inconvenience this caused Mr [redacted] We have processed a refund for the order back to Mr [redacted] 's original form of payment and issued a $EGift Card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received *** [redacted] complaint, we reviewed her account and order historyOn July 23, 2017, [redacted] ordered a Simply Fido Leo 10" Brown - Lion – SqueakersShe received instead pounds of kitty litterThe correct item was reordered and [redacted] sent back the kitty litterDue to a system error, the returned kitty litter was not updated in our systemAs the system thought the kitty litter was not returned then sent an email to [redacted] informing her that we have not received the litter and she might be chargedWalmart.com corrected that error so that [redacted] would not receive any additional emails of that type nor be rechargedDue to the poor experience, [redacted] has agreed to accept a full refund for the Simply Fido Leo 10" Brown - Lion – Squeakers ($9.18) and a $Walmart eGift card for the inconvenience she had in dealing with returning the litterAs such, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, *** Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 25, 2016, Ms [redacted] placed an order for same day pick up at her local Walmart storeUnfortunately, the store did not have sufficient inventory in order to fulfill Ms [redacted] ’s orderOn December 27, we sent Ms [redacted] an email explaining why her order was cancelled and suggested a comparable item and that we would honor the original Black Friday price of $We have not heard back from Ms [redacted] In order to provide the best resolution possible, we will need to speak with Ms [redacted] To best assist Ms [redacted] , I will need to speak with herAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent ordersWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr***’s complaint, we reviewed his account and order historyMr [redacted] placed four orders on December 8, for ASUS Chomebook computers, which were lost after deliveryOur records show that all four orders were delivered on December 13, Mr [redacted] provided a police report regarding the theft of these packages from the delivery addressOn March 15, 2017, we contacted Mr [redacted] directly to advise that we issued a full refund for the ordersAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, ***

Initial Business Response / [redacted] (1000, 11, 2015/05/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his late to arrive Backyard Discovery Summer Cottage Wooden Playhouse of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he advised us that he has received the Backyard Discovery Summer Cottage Wooden Playhouse, but it arrived lateFor the inconvenience we have refunded Mr***'s shipping $and adjusted his order $As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com