Snap Fitness

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’ concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’ complaint, we reviewed her Walmart.com...

account and order history. Ms. [redacted] placed an order for Shell Pearl Stud Earrings but unfortunately, the item was out of stock and had to be cancelled. When Ms. [redacted] placed her order, her payment information was authorized but funds were not collected. The order for the earrings has been cancelled and she will not be charged for the item. We have tried to reach Ms. [redacted] several times at ###-###-#### and via email but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us if she needs additional assistance.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we reviewed his...

account and order history. Mr. [redacted] placed an order on November 28, 2016 but it was cancelled in error. We sincerely apologize for the inconvenience that this caused. We contacted Mr. [redacted] on December 21, 2016 and issued a $70 eGift card for his difficulty. We have not heard back from Mr. [redacted] since this date but we have addressed the error that caused the cancellation. If Mr. [redacted] would like to order the items that were cancelled, we invite him to contact us directly so that we can match the prices on his original order. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Hello [redacted],
Sorry to hear about this negative experience.
I took a look at your cases and some of the feedback contained within them. The error message you mention is a bug that is affecting a few of our customers. We currently have our...

engineering folks looking into this, working on a solution. From what I have understood, once we create a solution, it needs to be approved by SONY, in order for it to take effect on those devices. It will have to be a collaborative effort on both parties.
I have asked [redacted] to ping our engineering folks once again, to get a status update on this.
Sorry for the inconvenience and frustration this is causing. I wish I could say that I would get this bug fixed, but it is out of my scope.
Thanks!
-VUDU
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a more detailed response from the engineering department directly please. Is this a Sony / Vudu compatibility issue? What is the progress of the fix? Why is it taking months? Thank you.
Final Business Response /* (4000, 9, 2016/01/11) */
Mr. [redacted]'s complaint has been received, and it has been determined this is an issue for our Vudu Support Team. Please be informed that the follow-up concern has been forwarded to their attention, and someone should be getting in contact with Mr. [redacted].
Walmart.com
Final Consumer Response /* (4200, 11, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has not proposed any kind of resolution what so ever, nothing. The only response received is that they know of the problem, but cannot reach the department responsible for fixing it. They have no idea how, when, or if a solution will ever be reached because they cannot get a response from the engineering department of their own company. I find this unacceptable that they cannot reach a department in their own company to find out how this matter is being addressed. I have been waiting for a response for 5 months on this matter. Could someone of authority in the Walmart corporation please get in touch with the engineering department at Vudu, and ask them to e-mail me on what and when a fix will be implemented? Perhaps no fix has been thought of is why the engineering department does not answer, and they need to be convinced to take action on it. I'm not sure since no one answers me. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you to the Revdex.com I was continuously ignored by Walmart and offered no resolution until I contacted you.its so sad it had to go this far for 12.95 Walmart should be ashamed and train their reps better.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] was extremely helpful & courteous while addressing my issue. Although I did purchase the item at another store, she has restored my confidence that any future orders will be placed with ease. Thank you for quick resolution. 
Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. The cancellation occurred due to the 30-day restriction that is placed on all of our Walmart orders, whereas the orders must ship within 30 days, or else Walmart cancels the order. Unfortunately, since the item is made to order and had an extended lead time/manufacturing time, the 30 day deadline was not favorable to allowing the order to be processed to completion. This is why Ms. [redacted]'s Cedar Canopy Log Bed in Lacquer Finish (King) order was cancelled. We have partnered with our seller about removing any custom built (and all other applicable assortment) that runs the risk of not being able to be fulfilled in our mandated 30 day timeframe. We have As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]‘s complaint, we reviewed...

her account and order history. On January 3, 2017 Ms. [redacted] ordered an Apple iPad Air 2. When an order is placed, an authorization hold for the amount of the order is held on the payment used. Due to a system issue, the order was stuck in processing and never shipped. A replacement order was placed, but that order was also stuck in processing. An intent to cancel was placed on the replacement and it cancelled. When an order cancels, the authorization hold releases in accordance to Ms. [redacted]’s bank policies. Typically, the hold releases within 7-14 days. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a refund request for a laptop. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The return timeframe for the laptop Ms. [redacted] purchased was 15 days. Although Ms. [redacted] was outside of the return window, as a one-time courtesy, we processed a refund and scheduled FedEx to pick up the laptop. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her complaint regarding [redacted] service issues and payment method policies. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and advised her that she can use one major credit card and up to four Walmart Shopping Cards to place her order. We have also advised and educated Ms. [redacted] on how to apply her stored gift cards to her order. For the inconvenience we have issued a $20.00 eGift card. Ms. [redacted] has placed her order successfully. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/09/24) */
On 9/21/15 - I was finally contacted by Victoria from Walmart's Executive Escalation Dept. (regarding this complaint). Initially (in my opinion), her tone seemed to mimic those mentioned in my previous complaint (one of disinterest and just a case of formality). However, after fully hearing me out - Victoria took the time to explain some of Walmart's store policies with regards to multiple forms of payment(s), including how to enter them online. I graciously thanked her for providing this explanation and instructions - which was all that we were initially seeking. I feel that after Victoria fully understood our needs, she was better able to assist us. She was even so kind to offer a $20 Walmart gift card as a token of her apology and assist us in completing our online order. We are so very grateful for this resolution.
As a business owner and professional (with years of [redacted] service and management experience), I would like to share that I am appreciative of this outcome. However, I humbly suggest that Walmart Corp. considers addressing these internal issues with their [redacted] service team (both online and in store) - as it seems to exist across all channels (online, in store, and even upwards throughout their managerial departments). This experience is proof to that, I would even go on to imply - that these issues possibly originate from upper levels and filter down (as there are similar attitudes of disinterest consistently displayed amongst various representative and departments).
I would further add that, Walmart Store #[redacted]) would be a perfect example to follow with regards to [redacted] Service. Their [redacted] Service is Superior (to say the least) and far exceeds (by miles) those in our local area. They consistently display professionalism, kindness and respect to customers (in store and via the phone). I have even taken the liberty to share this on multiple occasions with management (Rich) and 1-800- Walmart [redacted] Service Feedback Line. Their service is worth commending. Therefore, I gladly use this opportunity to do just that!
Thanks again, Revdex.com for your service to the Consumer. It really makes all the difference!

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We processed the refund as requested. Ms. [redacted] advised us that this resolved her concerns. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart contacted me and we resolved the complaint to my satisfaction. Thanks to the Revdex.com for handling this for me! Great job!
Complaint Response Date bumped because: Holiday

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On March 14, 2016, Ms. [redacted] placed an order for an Asus 195 Widescreen LED Monitor to have shipped to her local store. When an order is placed, an email confirmation for the order is sent out. Within the email confirmation has a link to our help center on the Walmart.com site with the full details of our return policy. The return policy for the laptop is 15 days. We do apologize for the inconvenience this has caused Ms. [redacted]. As a one time courtesy, we have issued a refund for her order in the amount of $92.01. We tried to contact Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

First of, I am [redacted], the owner.  We did have [redacted] and his wife as members. The membership was terminated on 9.30.15 to prevent billing for October since he told me he will deny all...

charges anyways. 
We contacted him many times to get him set up with our Personal trainer for an assessment, he refused all of them. We gave a list of times and dates, even hours after normal business hours - our trainer [redacted] has also tried to schedule him later in the evening. He refused. We would call him and email him but still refused to come in. He did ask to either Terminate his account or reduce membership price, I emailed him back stating we can switch to a single membership to reduce the cost, or terminate the membership which would be a 30 day notice and he would be billed for October. He refused. He wanted a joint membership for the a price I could not offer him. I told him the only other option would be to terminate. He said he does not want a membership with us and will prevent October billing from going through (which I am charged for by our headquarters if it comes back denied) so I decided to terminate him and make him happy. I never once was snotty as he claims. His claim that he should be refunded September billing,  [redacted] and his wife had full access to the facility 24 hours a day 7 days a week, therefore per agreement there is no refund.  Since we did terminate his account for October, he emailed back asking to be reinstated at a price he feels he wants to pay, we can not do that. The price is what our facility charges and would not be fair to other members.  We did offer him a prorated dues for October due to the fact he did not have access from 10-1-15 to 10-6-15 however the billing will stay the same for remainder of the months for a joint membership because he wants a joint membership. He became very frustrating to deal with and started harassing my staff and threatening me with law suits.  We finally told him we were sorry that a membership here will not work out for him. Again, I have never been snotty to him. I just did not give him what he wanted which was a cheap rate for a membership for two people. We have set pricing, single, joint, family. I have all the emails saved from our conversations, which will prove we tried to get him in here, we were not snotty in any way.  He would threaten us stating he was going to sue us, he was going escalate it and just became very unreasonable to work with. I did finally tell him not to contact us anymore or I will be forced to call the cops on his threats of "coming after me". (which you could take in any way- financially, physically) Regarding him stating we would not provide the copy of the agreement, he had a copy of the agreement. Also, in our agreement, we can terminate a member for any reason without notice. However, he was told his membership will be canceled, because there is no way we can drop the price.  Just so you know, his wife sent us a review and it was a 5, the best you can get!   
If you would like to see the string if emails, I can forward them to you. Again, it will show you that he was not willing to work with us and what his side of the story was, is in fact not true.  I would hate to see this on our record because we tried for a long time to work with him, we were polite and he was not. He demanded an answer to his question with in 24 hours, which he always received, even after we already emailed him his answer, but it was never good enough, he wanted his way and I was not able to do it due to fairness of other members.  I know he is still threatening me about recalling all charges to the club since June, which again is not fair because they had full access to the club every single day.  So not only do I have defend myself with the Revdex.com now I have to try to defend myself with ACH on his payments. Thank you for your time, if you need anything further please let me know. 
Thanks
[redacted]414-588-4009

Initial Business Response /* (1000, 12, 2016/04/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund she has not received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she never picked up her Site to Store order# XXXXXXXXXXXXX for the Bissell PowerForce PowerBrush Carpet Cleaner and needed to be refunded. On March 30, 2016 we refunded Ms. [redacted] $95.23. Ms. [redacted] has confirmed she has received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2016/04/07) */
EMAIL FROM CONSUMER:
Case was resolved and money refunded.

Initial Business Response /* (1000, 10, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her experience shopping on Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 4, 2015, Ms. [redacted] placed an order for a Sceptre TV to be shipped to and picked up at her local Walmart store. Unfortunately, the TV was lost in transit and a full refund has been issued for the order. On October 15, 2015, a second order was placed for same day pick up from her local store. This order was cancelled when Ms. [redacted] requested to purchase a TV directly from the store. We're very sorry for the difficulties with her orders and have ensured that all of the opportunities have been addressed. For the inconvenience, we have sent Ms. [redacted] a $25 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok, I want to address what took place on 10/15/2015. The reason I place an order online for the same day pick-up on 10/15, was due to my original order being delayed and I needed a tv right away. I was told that there were 2 tvs in the store before I made the purchase, so I went ahead and paid more for a second tv to get it right away.I did not come into the store just to cancel an order to buy another tv. That is a lie and it makes no sense. I got there to pick up my order and I was told that my tv was not in the store and it wouldn't arrive til 10/29.They said that walmart.com got the tvs mixed up with a different tv they had in the store for a different price. Then I asked to have my order cancelled and I was told I couldn't cancel it, because it was still showing in the system as "Store Pickup for that day" It wasn't until I demanded to see a store supervisor, who called walmart.com, that they cancelled both of my orders. After being in the store 2 hours, when it was time to leave, my husband saw the tv I ORDERED (that walmart said wasn't in the store) on display under the wrong name and price.This was after the order was cancelled, so I had to buy MY TELEVISION all over again. This just proves my point about Walmart. You guys are liars and when you do wrong, you would rather put the blame on the consumer instead of admitting your fault. Yes I got your measly gift card, but it doesn't do me any justice, for what I had to go thru with you guys. I was embarrassed, and I wasted alot of unnecessary time that I will not be able to get back over an error on YOUR part. Thanks for the lies and nothing.
Final Business Response /* (4000, 14, 2015/11/10) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We apologize if there was any misunderstanding in our previous response. We contacted Ms. [redacted] and discussed her follow up concerns in detail. We assured her that all of the opportunities with her orders were being addressed. We truly apologize for the inconvenience. In light of these events, Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Complaint: [redacted]I am rejecting this response because: They are mistaken the issue has not been solved.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed...

her Walmart.com account and order history. On March 29, 2017, Ms. [redacted] placed an order for a Logitech USB Headset for same day pick up at his local store. We do apologize for the experience Ms. [redacted] had at her local store. We have forwarded her concerns to her local store, so they can address them. Our records show that the order was cancelled and Ms. [redacted] was not charged for the order. For the inconvenience, we have sent Ms. [redacted] a $10 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

Hello,
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Your insurance company should have this exact information, but here’s your complete attendance at all Snap Fitness locations. I have also included both access cards you had been issued. You will see that your total reimbursements should be $40. That amount is currently on your account as unapplied reimbursements. If you have set up your personal page at mysnapfitness.com, you can also see those visits for yourself. Your barcodes are [redacted].
 
For your convenience, I have added your total visits per month:
 
December ’13:  5
January ’14: 9
February ’14: 16
March ’14: 12
April ’14: 5
 
Thank you,
 
[redacted]

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments. After we received Mr. [redacted]’s complaint, we reviewed...

his Walmart.com account and order history. On July 28, 2017. Mr. [redacted] placed an order for a Fisher-Price Tough Trike. All orders placed on Walmart.com must pass our order verification process. Mr. [redacted]’s order did not pass screening and was canceled. We apologize for any inconvenience that this may have caused. When the order was canceled, Mr. [redacted] expressed a concern with the item being in stock and of the increased price. We contacted him on August 7, 2017, and advised him that the item in question was currently in stock. In addition, because he is a valued customer we agreed to honor the sale price from his prior order. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday -Friday at ###-###-#### between the hours of 8am –5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the incorrect item she received. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]' complaint,...

we reviewed her Walmart.com account and order history.  Ms. [redacted]' order was from Smart Mobile, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Smart Mobile's support team about Ms. [redacted]' concerns and regarding the incorrect item she received. On December 16, 2016 we contacted Ms. [redacted] directly and explained that Smart Mobile has processed a refund as a one-time courtesy. In light of this, Walmart.com considers this matter closed..Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].Walmart.com