Snap Fitness

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com...

account and order history. On July 5, 2016, Ms. [redacted] placed an order for a Midwest Dog Crate. When she realized this item would not meet her needs she attempted to return this item to the store. However due to a system issues at her local store, the return and her refund were not be processed. We apologize for any inconvenience that this error caused. On July 21, 2017 we contacted Ms. [redacted], explained about the error and issued her a full refund. Normally our refunds go back to onto the original method of payment however due to Ms. [redacted] no longer being in possession of this card. Ms. Lajuan was issued a $27.70 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Initial Business Response /* (1000, 11, 2016/03/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Unfortunately, the initial order placed by Ms. [redacted] was lost in transit. We issued a replacement order, which Ms. [redacted] picked up on March 20, 2016. For the inconvenience she experienced, we issued a price adjustment of $87.25. We attempted to reach Ms. [redacted] via telephone and email to discuss this, but have not received a response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/07/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his late to arrive Better Homes and Gardens Providence Outdoor Day Bed of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate...

the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s shipment was delayed due to mis-communication with the carrier and Mr. [redacted]'s doorman. We were advised that the shipment may have also been damaged. We requested the shipment be returned to us and issued Mr. [redacted] a replacement order and expedited the processing time and delivery. Mr. [redacted] received his replacement on today, July 2, 2015. We have also provided a $150.00 discount for the delays and inconveniences. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Final Consumer Response /* (2000, 22, 2015/10/21) */
From: [redacted] A [redacted] [mailto:[redacted]@us.af.mil]
Sent: Wednesday, October 21, XXXX XX:XX PM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
I received my...

refund from Walmart.com and I am squared away now. Thanks for your assistance!
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.     I still think walmart is wrong/Sincerely, [redacted]

Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We do regret the poor experience and the frustration that this matter caused. However, we will be unable to reserve a unit of the Super Nintendo Entertainment System console for Mr. [redacted] as per his request. Walmart.com considers this matter closed at this time. If either of you have any further questions or comments please feel free to contact us. 
Sincerely,
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s complaint, we reviewed her...

account and order history. On November 27, 2016 Ms. [redacted] ordered a Whalen Barston Media Fireplace but received a John Deere ride-on toy in error. We sincerely apologize for the inconvenience that this caused. Ms. [redacted] has been refunded in full and we have worked with our freight carrier to schedule a pickup of the incorrect item. For her difficulty and poor experience, we have sent Ms. [redacted] a $100.00 eGift Card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed...

his account and order history. On November 12, 2016, we received an email sent to our executive offices from the Walmart.com account holder indicating that a recent order was not received. Our records show [redacted] order was delivered on November 11, 2016, but we have begun an investigation with the shipping carrier to research the delivery. We apologize for any inconvenience that this issue caused. We contacted the account holder on November 13, 2016 and issued a full refund on that date. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 6, 2015/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that the table (box 2 of 2) from Ms. [redacted]'s order canceled as it was out of stock. On August 18, 2015, we spoke with Ms. [redacted] at (XXX)XXX-XXXX and arranged to issue her a courtesy order for the table to be delivered before Labor Day. She accepted our offer and we processed a new order under XXXXXXXXXXXXX. In addition to the free table we have processed for her, we issued her a $50 egift card to help her with her next purchase. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very professional and called me within one day of my complaint and worked very hard to satisfy my request. He reordered the table and I received it 8/27/2015 but have yet to open since I am in [redacted] and we are expecting some Hurricane weather and the table is safer in the garage. But I do want to commend [redacted] for making me a satisfied Walmart.com [redacted].
Best [redacted] service I have received in a while.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to say that the person who handled my Claim, [redacted]. Is an amazing asset to the company, and through her kindness, patience and due diligence. Has brought one customer back to walmart. Thank you Walmart, and especially, thank you [redacted]. It was a long month of hard work to bring this to a settle.Sincerely, [redacted]

Initial Business Response /* (1000, 15, 2016/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Unfortunately a replacement was sent to Mr. [redacted] in error and he was billed for it. We have addressed all of the coaching opportunities with our [redacted] service department to ensure this doesn't continue to be a problem. A full refund was issued for the replacement order and confirmed with Mr. [redacted]. As compensation for the issues surrounding his order, we have sent Mr. [redacted] a $40 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 13, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an unauthorize order placed on her Walmart.com account. We thank you for the opportunity to address Ms. **'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. **'s complaint, we reviewed her Walmart.com account and order history. Walmart.com has not been impacted by a security breach and our customers' security is very important to us. The unauthorized order was placed using gift cards that were stored on her account. If Ms. ** uses the same email address and password [redacted] accounts other than Walmart.com, we recommend she change her passwords ** these sites as well. For additional information about our privacy and security policy, as well as online safety tips, Ms. ** is welcome to visit http://corporate.walmart.com/privacy-security/tips. As a one-time courtesy, we sent Ms. ** a new gift card to cover the amount that was used.. As such, Walmart.com considers this matter closed.
Again, we thank Ms. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Senior Operations Specialist
Executive Escalations
Initial Consumer Rebuttal /* (2000, 16, 2015/10/08) */
It took some time but Walmart has responded and sent me a refund for this. Thank you for your effort and help Revdex.com.

Walmart.com received a Revdex.com complaint from[redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.  After Walmart.com received [redacted]...

[redacted] complaint, we reviewed her account and order history. On July 23, 2017, [redacted] ordered a Simply Fido Leo 10" Brown - Lion – Squeakers. She received instead 42 pounds of kitty litter. The correct item was reordered and[redacted] sent back the kitty litter. Due to a system error, the returned kitty litter was not updated in our system. As the system thought the kitty litter was not returned then sent an email to [redacted] informing her that we have not received the litter and she might be charged. Walmart.com corrected that error so that [redacted] would not receive any additional emails of that type nor be recharged. Due to the poor experience, [redacted] has agreed to accept a full refund for the Simply Fido Leo 10" Brown - Lion – Squeakers ($9.18) and a $10.00 Walmart eGift card for the inconvenience she had in dealing with returning the litter. As such, Walmart.com considers this matter closed.  Again, we thank[redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.    Sincerely,   [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he recently placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] contacted our [redacted] service department to advise us that he received the wrong item and a replacement order was processed on October 16th. We have tried to contact Mr. [redacted] several times via email and by phone at XXX XXX-XXXX in order to discuss his concerns further. At this time we have not be able to speak with him nor have we received replies to our emails. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Walmart.com received Mr. [redacted]’s additional rebuttal arising from his original Revdex.com complaint. We appreciate Mr. [redacted]’s feedback regarding the Walmart.com Price Match policy, and we apologize that we cannot provide the resolution he is seeking. Because his order was fulfilled by a Walmart store with the store’s inventory, it does not qualify for a price match or price reduction from Walmart.com, as per our policy. This price adjustment would need to be requested in the store where the order was picked up, in accordance with the store’s policies. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because:they liedSincerely,[redacted]

Initial Business Response /* (1000, 10, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On December 10, 2015, Ms. [redacted] placed an order Simmons Foldaway Guest Bed. When the order was placed, Ms. [redacted]' payment information was authorized. If an order is canceled or cannot be fulfilled, the authorization hold is immediately released. Ms. [redacted]' first two orders did not pass our security checks and were canceled. Ms. [redacted] was able to place a subsequent order with no problems. We contacted Ms. [redacted] and went over her account. We apologize for any misunderstanding while speaking with our customer service. Coaching opportunities have been escalated to the appropriate team to review and address. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The hold was not immediately released. My account remained negative for 3 days. That is unacceptable. I was charged 3 times for the same item. It should not have happened. No one should be deprived of their bank funds for 3 days through no fault of their own.
Final Business Response /* (4000, 14, 2016/02/04) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We apologize if there was any misunderstanding in our previous response. We contacted Ms. [redacted] and discussed her concerns in detail. We assured her that when her orders canceled, an authorization reversal was automatically sent to her financial institution. While most authorization holds drop within 3 days, it can take longer, depending on the bank. We truly apologize for the inconvenience. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've already responded. What happened happened. It doesn't take away from the fact that I was inconvienced for a few days.I understand their response.But is is still not fair. I don't know what else you want me to say.I'm considering this matter closed and do not wish to be contacted about this matter again.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s complaint, we reviewed her...

account and order history. Ms. [redacted] placed an order on April 4, 2017 for an Acme Brantley Bunk Bed. The item was shipped in two separate boxes with different shipping carriers. Due to an error during fulfillment, one of the two boxes did not arrive by the expected delivery date. We sincerely apologize for the inconvenience that this caused. We have addressed this error with the appropriate teams and worked with the shipping carrier to have the second half of the bed delivered as soon as possible. Ms. [redacted] scheduled a delivery for the second box for April 27, 2017. For her inconvenience, Ms. [redacted] was issued a 20% discount and a $50.00 Walmart eGift Card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 15, 2015, Mr. [redacted] placed an order for a Boost LG Smartphone, to be picked up at a local store by his daughter. He received an email stating the item was ready for pick up. However, when they arrived at the store, the order could not be located. Typically, when this happens a refund is issued for the order. Unfortunately, due to a mix up in the store this did not happen. This has been escalated for coaching opportunities to the appropriate teams to review and address and Mr. [redacted] has been issued a full refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancellation issues. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Ms. [redacted] complaint, we reviewed his...

Walmart.com account and order history. Mr. [redacted] attempted to place several orders over the last four months and all of them had been cancelled. We are sorry for any inconvenience this may have caused. We partnered with our billing team to determine the root cause. Our billing team has made adjustments to Mr. [redacted] account and this has been resolved. We have spoken with Mr. [redacted] on April 19, 2017 and he has placed a successful order.  As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com