Sono Bello

The staff and doctors are very professional and caring,.

It was amazing! I can't believe how comfortable they made me feel before my procedure. If you follow their instructions after your procedure, the results will be amazing. The results for me have been incredible and its just been 2 weeks. I can't say enough about choosing Sono Bello for my procedure. Thank you! Thank you!

Wish I'd done it sooner!

We are sorry to hear that you are not satisfied with the results of your procedure.  As your procedure was performed by a board certified physician, we would like to have you evaluated by your physician to review your results and discuss what options may exist for you.  The office manager...

has reached out to you.  Please get in touch with the clinic and we look forward to seeing you soon.

Still waiting to see the final results. Staff is very friendly and encouraging.

Thank you for sharing your concerns. Our financial agreements are in place to insure that the high cost of reserving surgical space, surgeon and medical staff are covered in the case the spot is not able to be refilled on short notice. All patients review the agreements and sign and date prior to us...

accepting any money. As a customer service gesture we have refunded the patients fees.

For all those men out there who want to improve your appearance by removing your double chin, and loose skin, I recommend to have a neck and mini facelift with Dr. Machida. I had an excellent results from my surgery after one week, and the stitches were not even visible after the two weeks. The staff was very attentive to answer all my questions. Elvia did an excellent job with my post-surgery treatments. If you are planning to have a face lift, I recommend Dr. [redacted] To all the staff of Sonobello in Beverly Hills, CA, thank you for an excellent service.

Thank you for your message. The patient will be receiving a refund of her deposit. We as all business have accounting processes that must be followed. We apologize for the delay but the funds are being returned per the patients financial agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:sonobello has repeatedly cancelled and/ rescheduled my appointments expecting me to alter my schedule after numerous attempts to resolve the situation. Additionally, the dr claims that any additional fat removal would be at no charge.  Sincerely,[redacted]

This post contains slanderous claims and should be immediately removed from the Revdex.com record. We have left messages for the patient to contact us to resolve her concerns.

From the first time I walked into SB, I was treated with genuine interest and care. I was given immediate attention, went over options and before I knew it, I was approved for credit and put on the books. I've never had this type of procedure before, so being well cared for is a huge bonus. I'm only 2 weeks out from having the body contouring done, but it's something I can already tell is what I've wanted (for so long!). I'll go back in 3 months time, but can reach out anytime. I'm pretty sore, a little bruised, and swollen - all of which is explained and expected. My advice would be to pick a nice long weekend and have 24/7 support on hand for when you go home, but other than that ... don't wait! Just an aside: I went in on a Friday morning, and was back to work on Monday morning.

Initial Business Response /* (1000, 5, 2016/03/02) */
Thank you for your concerns. Our staff was under the impression based upon communications from the patient that they still intended to move forward with their procedure. The day this review was posted they were notified that was not the patients...

intent and the refund was immediately processed.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did indeed receive the refund but am not happy with their response, I still have my February 8th email stating that I want to cancel and receive a refund along with the saved voicemail from Joy at Sonobello confirming my intentions but Thank You Revdex.com for getting a prompt resolution to this matter, I really appreciate it!

I have been battling an abdomen problem for the last 6 years-I'm very active at the gym-walking/running/cycling and found that nothing I was doing was helping me in that area-so I decided to go for a consult-which resulted into my procedure without hesitation-it's been 5 days and I am sore and have bruising-I'm not complaining I do have high tolerance to pain-I'm happy with the results so far and its only been 5 days! The staff and Dr W[redacted] were very professional and courteous-detailed oriented as to what to expect....I'm very satisfied and would recommend this to any woman/man-you only live once! Take advantage and be happy!

Pary was so professional, knowledgeable, and reassuring. I felt she explained everything so well and put me at ease. When I was nervous, she asked if I wanted her there for the procedure. She came to visit at each posts-op and called. Elvia was the best nurse! She was experienced, compassionate, and engaging. Thank you to all of you for taking such good care of me!

[redacted],Prior to having a procedure you met with a doctor and signed an informed consent which outlined what is possible and what is impossible with this procedure. We understand you are frustrated but we cannot offer you solutions unless you contact our office and are evaluated by your doctor. Please contact us as soon as possible.

Thank you for sharing your concerns. All of our patients sign a financial agreement, and consent that detail what is going to be treated prior to Sono Bello accepting any money from a prospective patient. Those documents state that under no circumstances do we provide post procedure refunds. Despite...

that it sounds like a solution is in the works. We will be reaching out to you again today to see if a resolution can be reached.

My experience has been great! The staff is very friendly. Each appointment was little to no waiting. Upon leaving, I knew I had made the right choice...a great choice!!

Kind, caring staff will be there for you from beginning to end. If you have any worries about your doctor schedule a previsit where you can meet him/her and ask any and all questions to ease your mind, I did, it was excellent! Their clear communication via email and in person are wonderful and answered most if not all of my questions. I had a great experience, with a great doctor and great staff at Sonobello and I'm incredibly pleased with the surgery portion as well... could not have gone better and while I'm still healing, I feel 100% confident that once the swelling goes all the way down, I'm going to look exactly as I had hoped!

The doctor, nurses and staff at Sono Bello are first class. My procedure was a success and the results I continue to show makes me happy that I chose Sono Bello. I am impressed by the by the follow up contacts and the service that I continue to receive. I have discussed these procedure with others that had theirs done at other facilities and they are impressed with my results and the continued follow up of the Sono Bello staff. I have become a walking advertisement for this facility.