Sono Bello

Thank you for your response. Please consider the communication in writing here that your surgeon is committed to helping assure your satisfaction and the promise of the additional procedure at no charge is subject to your continued medical candidacy and compliance with our safety requirements. I would encourage you to call the local office today and speak with Justine the center manager for more details.

All our patients prior to undergoing any procedures have to complete numerous forms and consents to make sure they know what is possible and impossible with this procedure. Those forms also state that there is no guarantee. Upon review of the patients chart we have found all such disclosures were...

signed by the patient, a significant amount of fat was removed and the patient is still in active recovery from their procedure as disclosed in  the consent and discussed prior to procedure. We would highly encourage the patient to contact our office to be evaluated by their surgeon so we can continue to monitor the recovery and healing process. Our customer experience and satisfaction is of great importance to us and we look forward to meeting and working with him.

I received awesome customer service by the staff member and Vanessa she made me feel like I was very important person and comfortable especially feeling so nervous. What a great experience to know a group of people that can be trusted.

Fully satisfied with the results and experience all procedures.

This post is factually inaccurate. We do not allow video recording in any of our facilities due to privacy concerns for our patients and our staff members. The signed financial agreement is clear in that it states the customer was offered four treatments of Venus to be used on misc areas....

The request and demand is factually inaccurate. We made no attempt to deceive regarding the comfort of the procedure as you signed a very informative form that states that average patient experiences and comfort levels during and after the procedure and as well as state that your personal experience will vary.
 
We have made numerous attempts to address this patients concerns with offering additional venus above and beyond what is specified in the financial agreement. However, the demands for 40 additional treatments above and beyond what was contracted for is unreasonable and cannot be honored.
 
James R[redacted]     I   Chief Operating Officer
Sono Bello -  Body Contour Centers
150 Lake Street South Suite 250
Kirkland, WA 98033

That I was extremely comfortable and happy with my results thus far.

Revdex.com:A couple days after you closed our complaint we received a full refund from Sono-Bello.  Would you please update the claim to show it was settled to our satisfaction.  Thanks for your efforts.  Apparently they did notice the complaint even though they...

didn't respond to it directly. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is satisfactory to me however the matter has Not yet to been resolved. I was told to come back by the nurse after I lose some pounds in one of the areas that were worked on.  I am satisfied with my current weight and would just want one section redone. Which is lower abs. I met with the doctor who  was great  so polite and professional. However, when I first informed the nurse at the first week and the three months appointment, I was told the doctors would see you after one is at least 70% healed after the procedure. I was told but the nurse only I would have to lose 9 lbs overall to retarget one of the two areas worked on. I will be willing to retouch just one section over which is the lower abdomen. With the same Doctor.  Thank you again. Sincerely, [redacted]  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sono Bello regrets the miscommunication regarding the deposit made for surgery.  The staff in the San Antonio office  reports that they did attempt several calls and emails to try and resolve this in late 2014 but were not able to connect.  Regardless, the full $995 deposit has been...

refunded to the patient via a check from the company.  Again, we apologize for the confusion.Thank you,[redacted]Sono Bello

All of our patients, before undergoing any procedures with our facility, must sign an extensive set of documents that line out what is possible and not possible with our procedures. They specifically state in numerous places that there is no guarantee. Further, they clearly call out that while our...

procedures permanently remove fat, a healthy lifestyle is necessary to maintain results.  We specifically warn our patients that weight gain post procedure will minimize their results. These forms are signed in all cases. It appears that our team in an effort to please this person provided them over $5,000.00 in free services. Sono Bello very carefully educated the patient about this possibility if a healthy lifestyle was not followed in written and signed forms and we provided them thousands of dollars in free services to address a concern that is outside of our control. This complaint should be closed in favor of the business.

The business has responded.  Please see below:In reference to ID#[redacted], this complaint was received in our office in [redacted] on February **, 2016.  A copy of the paperwork is attached.  The response from the company is as follows:We  are sorry that you are not pleased...

with the results of your 2015 liposuction surgery but we are glad that you were able to come into our office on February **, 2016.  At that time, we were not aware of your Revdex.com complaint but we understand that you met with the surgeon and the office manager to discuss your concerns.  We understand that you and the surgeon discussed your results as well as options available and that you will come back in for a follow-up appointment in the next few months.  We look forward to seeing you back for a follow-up and will reach out to you in advance to get that scheduled.  Please don’t hesitate to call the office manager with any questions in the meantime.Thank you and I look forward to your acknowledgement of this submission.Thank you,[redacted], PresidentSono Bello East[redacted]
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[redacted], we are sorry that you did not have a good experience with Sono Bello. We are refunding your deposit to your original form of payment. The clinic manager will be in touch to provide the credit...

slip.

Great experience overall

Dear Revdex.com Resolutions Consultant, We have a standard of practice which involves documenting each conversation had with a patient in our scheduling software for clear record of communications. The last conversation documented was on February 3rd, 2016, the day before her scheduled procedure. I appreciate that Ms. [redacted] included the email that she sent, however it lists the recipient as "Sono Bello Practice Manager" and does not show the complete email address. We have no such email address name and have no record of the email or letter. Again, should the patient have medical documentation now substantiating some of the claims in this case, we request they contact the Portland office directly to provide it for evaluation and resolution.

The ladies are awesome... Great customers service. Everyone made me feel so comfortable as possible. Dr made thing go bye very fast. Great bedside manner. I love all the people. Great place can say enough about how awesome it was. Thank you all.

Now that I've retired from teaching, what am I going to do with the rest of my life? I had plans about traveling, a book list, volunteer work, etc. But the number one "to do" at the top of my list was "me". For decades I had been so busy with work and raising my two children that doing something special for me made me feel selfish. Talking with Alexis at Sono Bello changed all that. I decided to have my chin, neck and lower eyes refreshed and six weeks after the procedure, the current results are very satisfying. My family and friends have commented on how rejuvenated I look and their compliments have given me more confidence in myself and interacting with other people. I now look forward to the next chapter in my life with enthusiasm and excited anticipation. The friendly, qualified staff at Sono Bello were helpful and supportive throughout the entire experience. I'm so glad I decided to invest in myself.

The staff, nurses and doctors were very well informed and helpful to my individual needs. I had my contour procedure a week ago. So I am still swollen and waiting to see the results. But I've already altered my eating patterns and am ready to start exercising. I have shared my experience with friends who are interested in my journey. Thank You Sonobello for giving me my life back.

Complaint: [redacted]I am rejecting this response because: At the time I filed the complaint, I had not yet received a refund. I have received the refund, however that is not the point of my complaint. The Admin suggested four areas for body contouring, which I then signed up for. When I met with the Doctor and his assistant, they both agreed that my inner thighs had fine contour and did not think surgery would improve their appearance. WHY would the Admin recommend the contouring? I can only believe it was for commission or to make money for the Business. Since my first surgery, I have had my 3-month follow up and the assistant who examined me agreed with me that the surgery did NOT go well and the Doctor will perform further surgery this Summer to attempt to correct. Since they will correct their first surgery, I intend to demand a different surgeon. I stand on my position to NOT use this company (or at least Dr. N[redacted]).
Sincerely,[redacted] [redacted]

Everyone from my consult to the day of my surgery and all my post ops were so awesome and very friendly! It was a pleasant experience!

[redacted], we are sorry that you did not have a good experience with Sono Bello. We are refunding your deposit to your original form of payment. The clinic manager will be in touch to provide the credit slip.