Sono Bello

June 21, 2018, I visited Sonobello for a *free consultationwith a Sonobello sales representative (not a medical professional). I was continuously told (pressured with hard sell tactic) that if I did not deposit $1000, I'd risk loosing the sale deal of buy 3 get 1 area free. I deposited $1000 and within 24hrs changed my mind and sent email, June 21st, advising I've changed my mind. June 22nd, Sonobello representative Mursal Z advised me to come in, sign paperwork for refund and the Kirkland business office would process refund. It has now been over a year and after repeated emails, calls and repeat visits, no progress. I am receiving the run around for a less than 24hr decision change, for surgery where I consulted with no medical professionals and that cost Sonobello nothing!!!
I'm submitting this complaint for resolution and follow through on refund.

I contracted with Sonobello for $10k worth of work on 4/27/30 @ 9:30am consultation with Maggie M *** She told me I was a good candidate for the procedures that I had signed up for. I signed my contract on 4/30/19 because they were having a special that would expire end of April, so I needed to reach a decision before that time. I agreed upon a procedure day/time July 5th @ 6am. In order to pay the $10k total fee, I let Maggie know that I was having to take it from an investment account, which of course, would mean tax consequences, but we both agreed my health & piece of mind was more important. I met with Christopher C MD on 6/26 @ 4:30pm and got my meds and all my instructions. I confirmed the day & time of my procedure. He mentioned that I was being rated a "9" due to my age/BMI which would would make a call to corporate necessary. I became alarmed & he told me that more than likely, he would be able to do the procedure, but that he would call me within the next day or two. When I heard nothing, I assumed that my procedure was on go. I purchased all the required prescriptions, put together all that was required for the procedure itself per Dr C's request, had taken the day off for a long weekend recuperation as well as my sister who was to be my caregiver during this time. I decided I had better call prior to taking my prescribed medication on the 2nd of July and was told that my procedure was cancelled. I became furious - no one had contacted me - the Receptionist would not allow me to speak with anyone else, said there was no one else to escalate the call to and told me that I would hear from them. I have emailed Maggie M and advised that I no longer want the procedure and I have no hopes of them returning any call. I want my $10,994.30 credited back to my credit card at once. At this point the communication has collapsed and I decided there is no point in delaying my complaint.

This is a cosmetic surgery issue. I was told by the surgeon that he would make me beautiful. He told me there would be no pain. That he would stop if I felt anything and make sure I didn't feel any pain. It was excruciating Lee painful. I asked him multiple times stop he refused. I am still 100% unsatisfied as the results are horrendous looking. It is nothing like what it should be. And I paid $4,000 for this.

Had procedure done at the Atlanta office on April 30th, 2019. On 05/25/19 (Saturday) I had a free "Venus Legacy Sculpt" done on my abdomen. This was part of my surgery package. I was offered a special 8 additional treatment for 2 areas for $2,500.00. I paid via credit card. on Tuesday May 28 2019 , I called in to the Atlanta office to cancel the purchase, after thinking it over. (Monday was a holiday). I was told it will be refunded. I also went, that same morning, directly to their office in person and asked to speak to a manager. Dave the Office Manager, explained that the refund will have to go thru accounting and can take up to 3 days after they receive the request. It is now, June 27, 2019, 28 and after several calls 06/05, 06/18, 06/25 and 06/26, and conversations with Dave, Melissa, Dominique, Titania final Vivian,, I still have not received by refund. It was told every week I called that it was depending and should have by end of the week. I spoke with Vivian who identified herself as also an office manager, on 6/18, that proceeded to tell me that it was not refundable, however she was going to request it be refunded. I explained to her that I was never told it was not refundable nor those my receipt shows that is it not. I requested the refund within 2 working days. This is not part of any disclosure, I signed for as part of my surgical procedure, which in itself was not worth it. They were able to process my purchase on the spot and receive payment, why doe it take over 30 days to refund me, for a service never received.

My wife and I went into the facility in Sacramento back in March the 30th to be exact.
She signed up for the procedure and scheduled for June 13th with another date in May to go over what she needed to do prior to the surgery.
Unfortunately I lost my job mid April and we realized that we could no longer afford for my wife to have this procedure done.
We contacted them right away and they said we could cancel but we would be subject to the terms of the contract which was a charge of $995.00.
I firmly believe this charge was never explained to my wife and even though they got plenty of notice they still wouldn't try to do anything to help us out with this cost. Plus their policy is to have to drive in our case over 80 miles and spend money for gas that was not necessary because when we arrived at the facility they made us wait and then took us to the same office as before and had my wife sign one piece of paper and that was it we were there less than 2 minutes. They furthermore told us that is their policy but, that also was not mentioned in the contract.
At one point I tried to talk to someone in their corporate office in financial and got the run around where we could only deal with the facility that had booked the procedure which to this day I don't understand.
We are under a hardship situation and now we had to spend money for gas and lose $995 even though they had ample time to schedule another client.
I really wanted to negotiate the $995 but, now I would like to get the full amount back.
Please if you can pursue these people we never met the doctor we never got a tour of the facility we received virtually nothing for our dollars.
Thank you for pursuing this for us hopefully the outcome is good.
Thanks you

I had a free consultation with Sonobello on May 3rd. I was given a price quote, and was signed up for their financing. I wrote a check for a portion of the procedure. We began discussing my diabetes problems, and Jamilla guaranteed me that if I was not cleared by my doctor, she would personally tear up my check. The following Monday, May 6th, I emailed her that I would not be having the surgery. She immediately called me to discuss and I provided her with some of my diabetes numbers. After hanging up, I checked my bank account and was surprised to find that my check had already been cashed. I sent follow up emails on May 13, 28, 30, June 10, and 17th. All with no response. I called the office on May 23rd. Jamilla apologized and said she had been out. Of the office, however I had been approved for a full refund and that if I didn't receive my money within the week, she guaranteed that she would have someone from accounting send my check by overnight mail. I have not received my refund, we are getting close to two months, no one returns my calls or emails.

My appointment was Friday 6-14-19 at 11:30 am at the Sonobello location in Bellaire Texas. I met with Amy E. She explained the process and pricing and then asked me was I ready to have it done. She checked the schedule and Wednesday the 19th of June was available at 12:00. I said ok . I signed the paperwork, then gave her my credit card to pay $4922.79. After meeting with Dr A and the male nurse, I was not comfortable and it seemed to be rushed. I called Amy the next morning at 9:30am on 6-15-19. I explained I wanted to cancel because I am concerned about my blood pressure and asthma and I also talked with my doctor and I need to have a check-up before having the surgery. Amy proceeded to tell me that I cannot cancel because I have to do it 1 week before the surgery. I asked how can I cancel 1 week before when I just scheduled it yesterday on Friday 6-14-19 for Wednesday 6-19-19. That means I would have had to cancel on Thursday 6-13-19 or before to meet the 5 day window and that makes no sense. It hasn't even been 24 hours and I want to cancel. I did not meet with her until 6-14-19. I told her I wanted my money back and she said, NO. Amy stated you just lose your money, then said if I wanted to reschedule it would be a fee too, but she will waive it. I feel cheating out of $4900.00 by her scheduling less than 5 days out for me or anyone to cancel. At this point I don't trust Sonobello and I don't feel safe. The first impression of the doctor is not good. He explained the procedure and pretty much scared me. He also was not concerned about me being on blood pressure medicine or my asthma. I really felt for my life at this point and I was scared. I even asked about testing during pre-op and they said they only take your blood pressure and that's not pre-op to me. I had complications with my surgery last year and by me electing to have this procedure done, I should feel confident in the doctor and having this surgery and I don't.

I am 65 and was seen a little over a year ago at 64. I have permanent scars on both sides of my body about the size of a quarter. I am told by 2 doctors these a permanent. I would have never had this done if I would been told I would look so bad. When I asked about correcting this I was told for another 5800.00 they would correct. They lie on TV and in person. Limited down time try weeks, months and now permanent scars and over hangs. No I am not a teen or in my twenties however I am in great condition for 65. I am still paying for this damage and scars that will never go away. Everyone show know that Sono Bello does not take care of any patients they only want money not helping people.
I made several compliments over many visits and follow ups with no help unless I pay more or finance more.

I responded to an ad to get a information packet. They refused to provide this information unless I had a consultation. I asked the company to remove me from their database and not call me and they hav refused and harass me with daily calls and sometimes multiple times a day.

I am trying to get my money back from sono Bello. I feel that I need to to through with the surgery in order to get my money worth. I put $500 down for lower and upper abs. I explained to V the (patient coordinator) that I do not want to go with the surgery. She informed me that since I am medically cleared I will lose the funds I already paid which is $2,500. I did not sign a payment agreement. I would like to have the money already paid refunded to me.

I am very disappointed in the services I recieved from Sono Bello. I got three areas treated my arms, back and stomach. They were suppose to have lipo/cool sculpted the three areas. The dr, dr steele did not do an efficient job. My arms still have the fat and so does my back. I complained twice and the nurse that saw me said it was swelling and would go down sox months to a year. Here it is a year later and I still look the same. And to make matters worse when I requested to see the dr I was advised that he did not need to see me for a follow up. I am very disappointed especially about the amount of money I was charged. Its a scam and fraud. They didnt use an anastesialogist to put me to partial sleep they used pills. I am warning everyone because when I requested money back for the botched procedure I was advise no. They gave me some appts for some type of venus procedure which dis noting but waste my time. I am calling the Revdex.com and filing a suit against them for business practices that were not real. on my last visit I explained to the nurse my displeasure and she said they hear that alot because the drs do t take time with the patients. Whatever you do, do not go to Sono bello. They are a rip off.

Went in for free consultation at the time I expressed my concern about not wanting to have any excess skin cut out. Was told I was a good candidate for that to not happen. Put $500 deposit down and scheduled procedure. Met with Dr for pre OP and was told he would have to remove skin for me to look the way I wanted. Cancelled procedure that day. Now I am told that my $500 deposit will not be returned.

I went in for a consultation the employee was rude and only cared about the sale. She said let's just see if you qualify for financing I thought I was just looking that was the picture she painted today I recieved a care credit card in the mail I don't want the credit card or the intrest rate it came with I'm mortified.

I went to the SonoBello office on 4/26/2018. I met with a consultant named Andria D who took my measurements and assured me that I would look weight after one day of surgery. I paid a deposit of $2,000.00 and on 5/8/2018 paid the balance of $6,473.80. On May 9, 2018 I had the surgery and was down for 4 or 5 days. I did not see any of the results that I was promised. There was very little change and I spent another $200.00 for prescriptions and contracting under garments to help as I was told. I was very disappointed in the lack of results and had multiple visits at the office where the surgery took place and I was reassured that it would take some time. The fact that the commercial advertised that I would lose the weight the same day and with very little downtime was deceiving. In fact, I returned one more time to see the Doctor who arranged for me to have a redo of the process. The nurse gave me the prescriptions like before and the person at the front desk advised me that someone would call to reschedule. I purchased the prescriptions and waited for my call but never received one. I continued to call in an attempt to reach someone to schedule but was told that they would call me but never did. I just want my money,($8,473.80) back because the procedure was unsuccessful. The advertisement was false and misleading and I am no longer interested in undergoing the procedure again.

On March 26 2019 I had arranged for a liposuction procedure scheduled for May 8 2019 with Liz D, company consultant, on this date I paid in full $13,452.50 for my procedure; on April 8 2019 I went to the emergency department at Providence St Peter Hospital with extreme abdominal pain, I was admitted and had lifesaving emergency exploratory laparotomy, sigmoid resection, colostomy, appendectomy, umbilical hernia repair, I was in the hospital for 10 days; on April 16 2019 at 1332 I attempted to contact Ms. D to let her know what has happened to me and that I would not be able to have my scheduled procedure, on April 18 2019 at 1447 she replied to my message with "I am so sorry!", indicating that she knew there would be no elective surgery; since that time I have made four attempts to talk with her about a refund, on April 30 2019 I had my surgeon fax her a statement verifying my current health condition and the fact that I am no longer a candidate for elective cosmetic surgery, every time I have called reception tells me "she is in a consultation session, but I will give her your message"; on May 23 2019 at 1503 I again attempted to talk with Ms. D to let her know I have not been able to return to work full time yet, and that I have a mortgage and car payment due very soon and I need to know the status of my refund, reception said they would give her the message

Paid for five (5) procedures to be completed all at the same time and only received two (2) on the scheduled day.
Additionally, only received one (1) of the two (2) compression garments required for this procedure.
Advised the Senior Patient Care Coordinator (aka salesperson) that I would only be in town for two weeks, the week of my procedure and the following week for the checkup. I was assured this could all be done in the scheduled time frame.
On the day of the procedure when I was told I would need to return, I tried to speak to the salesperson and she dismissed me saying I was medicated and to talk to her another day.
I phoned several times the very next day and sent an email to the salesperson outlining my concerns to ***@sonobello.com to no avail, hence this complaint.
This salesperson should not sell services in advance and require payment up front for services not completed then advising the customer (me) that "there is no refund". This is ludicrous! It is not good business to take someone's money in advance knowing you cannot provide the service as promised.

I went into the Sono Bello office and met with Portia who told me that their procedure was noninvasive and I would be able to return to normal activities within 2 days and would see great results . The procedure was going to cost $9800. I was scheduled for surgery the following week and paid $1000 deposit. I then met with the surgeon for
My pre-op appointment when I was faced with a much different picture as to what to expect and that this is actually the same as normal liposuction. The surgeon even asked me why I wasn’t just getting it done when I was getting my breast implants on the 28th from a different surgeon. Then The surgeon continued to tell me that I was not going to get the results I wanted and would only be able to remove a total of 2 pounds tops about a 7th of a Coke can in each section tops . He didn’t know that with my anxiety this was the best procedure for me and was very rude to be honest . So I canceled my procedure. Portia called me to inform me that she doesn’t know why her surgeon said that and asked me to meet with another surgeon I agreed but decided to not wasted my time and cancelled. Portia is now refusing to refund my deposit even though I was on board until meeting with her surgeon and being told that I would not see very much results in proceeding . I asked Portia to let me contact her corporate office and was given the response as follows : “ That $1000 deposit is non refundable (as stated in your financial agreement).“ Paying the deposit beforehand is required by all of our patients, and I spoke with your surgeon and he said that is not what he said during the pre op, and I even had another surgeon willing to take your case who also looked at your pre op pictures and said she could absolutely do those areas, but then you canceled that pre op last minute on the day of. “ Please read the financial agreement that we went over and that you signed during your initial consultation “

My name is *** and I need a manager to call me this morning !! I need to be fully refunded ... Per my conversation with Nancy someone should be calling.

I very upset with the misleading nature of my consultation on 5/7/2019 @ 12:00. The practices and high pressured sale pitch are okay.

but I was never informed, notified nor was the content discussed while filling out paperwork.... That I could not receive a full refund. if I didn't decide work with them.

This is very negligent and misleading...it also feel like the company is scamming people out there money, when you don't fully discuss all information pertaining to any Potential procedures.

I was told by Nancy a manager with the company on May 9, 2019... I would receive refund within 5 to 7 day and its now the 21th and still no refund.

The consult person Liz said they could help me fix my stomach fat. So I paid my non refundable 1000.00 deposit made appt. to see Dr. G there he said can't remove fat behind stomach muscles can remove some fat but wont be flat. so with that I thought might as well try they already had my 1000.00. I have no results in my stomach If I would have been told this in my consult I would not have done the procedure. But they had my non refundable deposit. They said I never said anything before my procedure, it said non refundable deposit. Not given right information on my procedure before giving my deposit. They need better communication with their consultants. Not happy at all with results got bad information on procedure.

I had liposuction at Sonobello 2/23/2017 and paid $6380. Dr. left me looking hideous. Dr. claimed she removed up to 70% of fat. Dr. left two large lumps on each side of me and called them hips. I had a consult with Dr. and was taken immediately to scheduling. I made an appointment and had skin removed on 10/4/2017 and paid $3992.50. My skin is so tight I can't sit or stand up straight. Dr. removed too much skin and the area around my mid section, leaving it pink and it hurts terribly when I wear certain clothing. I went in for a consult on 3/8/2019 and the Dr. is no longer working there. Another doctor took a look at my scaring and said it couldn't be fixed. He said I need a skin graph. I requested a full refund of $10,372.50. I was told paper work would be submitted to the corporate office and I would hear back in a couple of weeks. No one called. I called and left a message but no one called me back. Sonobello was supposed to reshape my body. That didn't happen. I just want my money back.