Sony Computer Entertainment America LLC

Complaint: [redacted] I am rejecting this response because: I Live In [redacted] , AmericaI went to pakistan for few days to Meet My family and Friends and brought my pswith meSo I Connected My PSon internet Here And Saw That I Was Deactivated as Primary So I Thought OF Emailing you Guys Because Here US Live Chat was not Working Im really worried NowI have bought many Games digitally and Had month PS Plus LeftIm Also Worried about My Progress In Games Plz Dont Ban MeIm Your Loyal CustomerPlz Dont DO This.Sincerely, [redacted] ***

this guy has yet to answer his phone or reply to my email He needs to respond fast I'm waiting Stop telling me to block bad people That doesn't solve the behavior problems that we suffer from these folks and Sony does a bad job of fixing the problems and so does [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

June 30, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I attempted to contact the consumer but she has not returned my call or email SIEA takes grief reports very seriously and strongly encourages our gamers to use our grief reporting tools to report violations so our moderation team can investigate We recommend [redacted] block inappropriate gamers to avoid repeat offenses Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ September 28, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX Except for a blutooth connectivity issue we are researching internally, the replacement we sent MrEyster is functioning correctly SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They replied to the wrong caseI am not the consumer they listed, I never had bluetooth connectivity issues or received a replacement Final Business Response / [redacted] (4000, 11, 2015/10/24) */ October 21, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC [redacted] not be able to fulfill the consumer's request SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

March 1, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I tried several times without success to make contact with [redacted] SIEA cannot exchange PlayStation for a different model or dictate retailer policies If [redacted] PlayStation requires service, he may request it here: [redacted] Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

April 23, Re: Case No [redacted] Consumer: Jesus [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided insight on the process Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ August 18, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and provided a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have deactivated the hacker and reactivated my psI'm and satisfied with their response

March 5, Re: Case No [redacted] Consumer: Brandy [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and are working on a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

May 30, [redacted] Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA actually provided [redacted] a refund shortly after speaking with him After reviewing the Chat conversation we found that the agents were polite and professional with him However, [redacted] was not professional and used excessive profanity during the conversation SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ July 7, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA has contacted the consumer and this matter has been resolved SCEA will now consider this matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC

Complaint: [redacted] I am rejecting this response because: Since they refuse to do anything, I'll have to try another controller and see how it goesWill come back here if it doesn't work and see what they'll say thenSincerely, [redacted] **

March 13, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request since the content was consumed SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

May 1, 2017 Re: Case No. [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference RevDex.com case# [redacted] . SIEA will not be able to fulfill the... consumer’s request. SIEA appreciates the opportunity to address this matter. Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. Consumer Services Sony Interactive Entertainment of America, LLC

October 17, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA will not be able to fulfill the consumer’s request due to the fact that the consumer has a history of violating the Terms of Service SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

March 28, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] Although we appreciate [redacted] ’s feedback, we maintain our decision The technician identified infestation in the system and disqualified the PlayStation for service This decision cannot be appealed Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

March 6, Re: Case No [redacted] Consumer: [redacted] ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I contacted [redacted] and discussed his concerns Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

September 27, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and provided a resolution SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ July 1, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX We [redacted] recover Mr [redacted] 's PlayStation to evaluate SCEA appreciates the opportunity to address this matter and considers the matter closed Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC