Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2016/01/07) */
January 7,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
We appreciate his feedback
regarding service policy; however, we will not refund his service fee
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony should warrantee their work on a repair the place I had it fixed at said it was a real sloppy repair I delt with *** on the phone a few times and being in corporate office he's very unprofessional My machine broke after months of purchase and Sony should have warranty the machine and gave me a new one but instead did a repair that lasted less than a year I will cal the *** on 1/11/and take this matter further thank you *** ***

Initial Business Response /* (1000, 5, 2015/08/28) */
August 26,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***
First of all I would like to thank you for a prompt response to this issue
I am rejecting this response because multiple solutions were given as a desired settlement and only one was addressedIf a transfer is not possible then what about the other options in the desired settlement such as a refund ,service credit, a PlayStation network/store cardAdditionally funds can be refunded to the wallet or a credit can be given to PS Vue another service that I am subscribed toAny of these options would help both parties because any refunds or compensation would immediately be used to buy equivalent services from your companyYou are not losing any money it is simply being bought on another account. I am interested in help to correct this situation because it has caused interruptions in my use of Playstation services and has caused me to reconsider the value of both PS+ and Ps Vue services Thank you for your time and consideration I look forward to your reply.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: My product was received by their facility on Thursday April and I was supposed to receive an email telling me it is there, I have since checked my request number W*** and it doesn't even show it has been received by SONY yetThe tracking number is*** Sincerely,Martin***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The pswas deactivated and I could put mine back as active.Thank You, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was provided a refund for the game purchasedI appreciate the speed of Sony's response to resolve the matter.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
on October 17th 2016 I called PlayStation gamer support at *** to find out why my No Man's Sky game does not work and found out that it was refund to me for the battlefield premium and told *** that was not supposed to happen advised me to talk with ***Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you Revdex.com
Sincerely, *** ***

March 13,
Re: Case No.***
Consumer: Crystal ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and provided a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

April 13,
Re: Case No***
Consumer: Lisa ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#***
SIEA contacted the
consumer and provided further insight on the decision
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

March 23, 2016Re: Case No***Consumer: *** ***Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# ***.I spoke to the consumer at length regarding his concerns.The consumer's PlayStation was purchased
new in March and is now long past its one year warrantyFor a nominal fee, we will service his PlayStation but we will not waive the service feeThe service fee includes *** shipping to and from the consumer's home and certified PlayStation parts installed by qualified PlayStation technicians.Sony has not acknowledged any HDMI defects or announced any recalls for PlayStation 4sSCEA appreciates the opportunity to address this matterPlease note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved*** ***Consumer ServicesSony Computer Entertainment America, LLC

March 20,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided further insight on the charges
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

April 28,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able to fulfill
the consumer’s request. He will have to pay off the $debt
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

August 30,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has contacted
the consumer and provided a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

May 9,
Re: Case No***
Consumer: *** *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
*** attachment is unrelated to the complaint we discussed His request for a refund for digital content purchased in is denied as stated in our PlayStation Network Terms of Service; all sales are final.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2016/03/18) */
March 18,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
We do not have a
physical copy of the manual of this out of print gameMr*** purchased this title on clearance from a local retailerI recommend returning the game and purchasing a replacement from a reputable online retailer
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***I am rejecting this response because:
I shouldn't have to buy an hdmi splitter to use Sony equipment the correct way.Sincerely,Laurence ***

Initial Business Response /* (1000, 10, 2015/06/25) */
June 25,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
His PlayStation is
functional; SCEA appreciates his feedback regarding our service policy
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 12, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A Sony representative told me their systems are known for reliability
He told me call him directly if my hard drive crashes again so they can look at the data furtherI explained when my system dies you can't turn it onIrrelevant solution
He told me I should start backing up my saved data to Sony's cloud serviceIf their systems are so reliable why do I need to take secondary action to ensure their hard drives operate efficiently
I expressed my desire for a new system instead of yet another refurbished system (I'm
Now on my third in a month) He told me this was impossible because Sony has no new systemsThey all go to retailersSure they do
I expressed concern this system will break because, like the others it's a refurbA refurb is a system that was faulty for some reason, quite possibly the same problem I've been having (my newest refurb has already acted strangely)
He told me not all refurbished systems have been repairedReally?
I expressed concern that I'll be out of warranty in September and have a broken system, despite repeated servicing
He told me I should buy an extended warranty at a cost of $60-$dollars
This is pretty unacceptable quality assurance and customer satisfaction for a $dollar purchase with a $monthly online subscription fee
If your systems are so great why do I need extended warranties and secondary precautions to guard against repeated data corruptionApple would offer me a new product, as would many other reputable companiesWe aren't talking about one instance here
If Sony is not willing to offer me a new product to last me until my warranty expires in September than I would like an extension warranty of at least six months to safeguard me against further hardware malfunctions on the refurbished units they're giving me
Final Business Response /* (4000, 14, 2015/07/06) */
July 6,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA appreciates Mr***'s feedback; however we maintain our service policy
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 16, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm reading similar stories on reddit with people having the exact same issues, with Sony and their refurb centresI know it's hardly an isolated issue
While I do not accept Sony's handling of this situation, Sony can consider the matter closedI consider my business dealings with them closed whenever my latest piece of hardware diesI work in media and I will be utilizing word of mouth advertising in warning anyone away from their unreliable PSLemons are a part of life with electronicsI accept thatYou also expect a certain level of quality assurance from an electronics giantI feel Sony has been all about acceptance, and ignored the expectation part of the consumer equation

Complaint: ***I am rejecting this response because: Nothing was accomplished when I talked to the representative. He just advised me that other clients have had this problem and it would be unfair the those people to fix my account (these were his exact works)He also advised me that they had withdrawn money from my account in Oct as well as Nov, even though auto renewal was declined. So I guess I need to be reimbursed for an $26.71.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/29) */
January 29,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
I contacted ***
discussed his issue and provided a resolution he agreed would be amenable
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2016/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with *** and he handled the situation with urgencyA resolution was reached to my satisfaction