Sony Computer Entertainment America LLC

Complaint: [redacted] I am rejecting this response because: When my original one stopped working due to keys sticking, I shipped it to your company at my expense and was told that I would receive a brand new one instead I received the same one under pretense and then it stopped working in less than weeks, with the same issue of the keys getting stuck I do not believe it is fair that I paid for a brand new product which was defective and I shipped it back expecting that I would receive a brand new one in return only to receive something that was refurbished and the product stopped working again Sincerely, [redacted] ***

January 1, 2018 Re: Case No. [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference RevDex.com case# [redacted] . SIEA contacted the consumer and provided further insight on the content. Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: [redacted] I am rejecting this response because: My son and I tried to get these automatic drafts to stop a long time agoWe called and were assured that the auto renewal would be stoppedThis company continued to draft $17.99, three more times after we were told it would not happen againI want the $refunded as I never agreed to pay for a year's worth of their servicesEspecially since I made measures to cancel the services Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There was no infestationDo you have documented image proof of this? There was dust and that was all; I recieved my machine back DIS-MANTLEDThis is not the way a service call worksThe machine should have been put back together, now it's been tampered withI want a replacement unit and exchange of my current defected de-combined systemSincerely,Nathaniel [redacted]

October 17, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA will not be able to fulfill the consumer’s request due to the fact that the consumer has a history of violating the Terms of Service October 18, 2016: [redacted] most recent violation was showing an inappropriate photo that he posted not once but twice in a two day period SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope this means they will correct the issueDoesn't really have any response of yes or noSo I'm neither satisfied or dissatisfied from thisLeft not knowing.Sincerely, [redacted] ***

April 20, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA, LLC) regarding the above-reference Revdex.com case# [redacted] We deactivated all PlayStation systems from [redacted] account Please note that this response is not an admission, or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reservedConsumer ServicesSony Network Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/08/20) */
August 20,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC will not be able
to fulfill the consumer's request
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have made a game that does not work correctly and then not stand by there productIt is not right that I have paid $for a game that is un-playable
What would you do? Ask for your money back, RIGHT!!!
I will send it back too if they want
Final Business Response /* (4000, 9, 2015/09/04) */
August 20,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC will not be able to fulfill the consumer's request
September 4, 2015: SCEA, LLC stands behind the original statement
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***I am rejecting this response because:
I have evidence to support my claim and I've been treated like a criminal ever since I've been a customer of theirsThey keep using the "past retrogression" stance which are unfounded and untrueThey have no evidence to support their claims while I have provided evidence to support mineThey admitted they have no way of actually seeing the content when I have provided actually proof of my claimThey do nothing to protect me or to actually help meTheir system is brokenThey refuse to provide proof of their claimsThe "user has a history" argument has no merit because as I have stated before I have been targeted by other users to get me off of their service and in those cases I wasn't even onlineSony has taken my money and kicked me off which seems to be a case of fraudI would like to proceed with legal action against Sony if a reasonable resolution for discrimination and fraudI report people to Sony who has actually harassed me and they do nothingThe person who used a racial slur against me is still actively online which proves they do nothing to protect me and thus unfair treatment by Sony and their users advocating racismSo Sony, is that who you are? A racist company?Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** * ***

October 25,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has contacted the
consumer and provided a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

August 31,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the consumer and advised there is no evidence that the purchases were ever made on her PSN Account. We have also asked for a direct line from Mrs*** since past communications with her via email has not been very productive.
September 7, 2017: SIEA appreciates Mrs*** ***’s feedback. We have extensively researched her PSN Account and there is evidence of the purchases that she is claiming was made. We have asked her multiple times to provide transaction numbers or proof of purchase, only to be told that she does not need to. We cannot help any further without her cooperation and documentation
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

August 11,
Re: Case No***
Consumer: *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
My messages to the consumer went unanswered.
While we appreciate Mr***’s service feedback, we will service his peripheral with a valid retail receipt. We do not service peripherals after the year warranty expires. I invited *** *** to call me to assist with his peripheral service
SIEA appreciates the opportunity to address this matter and considers the matter closedPlease note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope the resolution ends in a console that works and I'm not sending it back again.Sincerely, *** ***

November 29,
Re: Case No***
Consumer: *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I left a message for *** but he has not returned my call to resolve his
complaint. Our out of warranty fee for the PlayStation has been reduced to $
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: ***I am rejecting this response because:
Bestbuy stated I could send my new console back to sony for a voucherSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/14) */
December 14,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Mr***'
PlayStation will be serviced under warranty for the broken portA service case is in process and an Advance Shipping Box delivered 12/11/to recover his broken product
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
*** Services
Sony Computer Entertainment America, LLC

November 23,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the
consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/07/09) */
July 9,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer
and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC