Sony Computer Entertainment America LLC

April 23, Re: Case No [redacted] Consumer: Brian [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and provided further insight to the process Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLCTell us why here

[redacted] Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I requested a replacement Advance Service Box to be shipped to his address provided on his complaint The original box was delivered to his home on [redacted] I emailed [redacted] a confirmation his box is ordered and on its way Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

September 30, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and is working on a resolution October 13, 2016: SNEA, LLC asked the consumer to Provide details of what content is missing SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

[redacted] Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

(The consumer indicated he/she DID NOT accept the response from the business.)While Mr [redacted] did contacr me regarding this matter,my equipment problems have not been addressed.I can't accept this response as of now because of thisMr [redacted] did assure me that a return box would come today do that I can ship the item to Sony to repair/replace.Therefore,I can not accept any response until after I these steps are over and done with

Complaint: [redacted] I am rejecting this response because: I don't believe that they reviewed my accountIf they did they can clearly see that I was charged the same day of my download of their TV appIt was not a renewal so there's was no warning sent to meSincerely, [redacted]

April 10, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA has contacted the consumer and provided a resolution SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

November 23, 2016 Re: Case No. [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference RevDex.com case# [redacted] . SIEA has contacted the consumer... and provided a resolution. SIEA appreciates the opportunity to address this matter. Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. Consumer Services Sony Interactive Entertainment of America, LLC

October 12, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA will not be able to fulfill the consumer’s request SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

March 21, Re: Case No [redacted] Consumer: [redacted] **Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA appreciates [redacted] feedback regarding our service policy, but we maintain our decisionPer our service policy, we do not service controllers past the warranty expiry so we recommend [redacted] purchase a replacement Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer ServicesSony Interactive Entertainment America, LLC

October 19, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted] SNEA has contacted the consumer and provided a resolution SNEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Network Entertainment of America

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ January 26, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX SCEA, LLC contacted the consumer and provided a solution SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: the response indicates that Sony contacted me to offer resolution, however, they did no such thingI resolved the issue on my own, after several days of Sony's refusal to offer any form of assistanceSincerely, [redacted]

April 12, Re: Case No [redacted] Consumer: Karen [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA contacted the consumer and are working on a resolution Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ September 21, 2015 Re: Case No. XXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference RevDex.com case# XXXXXXXX. [redacted] does not qualify... for a replacement of his Dual Shock 4 controller as the proof of purchase he provided indicated the purchase date was greater than 12 months prior to the request for service. SCEA appreciates the opportunity to address this matter and considers the matter closed. Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved. [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

April 3, Re: Case No [redacted] Consumer: GARRETT [redacted] Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] I spoke to Garrett and confirmed SIEA lifted his account ban Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Matthew [redacted] SIEA Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ March 9, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX The consumer's PlayStation was purchased new in January and is now long past its one year warrantyFor a nominal fee, we will replace his PlayStation with a more recently released recertified model , but we will not waive the service fee Here are our complete warranty terms: https://www.playstation.com/en-us/support/warranties/ps3/ Sony has not acknowledged any defects or announced any recalls for PlayStation 3s SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sony does not acknowledge any defects? Is it not aware of the term "YLOD"? You can find it on most PlayStation forumsThis is a rather common defect on these consoles I will never buy another Sony product Final Business Response / [redacted] (4000, 9, 2016/03/17) */ March 17, Re: Case NoXXXXXXXX Consumer: [redacted] Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX A forum posting referring to the preferred method of troubleshooting a malfunction of the PlayStation does not indicate a 'known issue'Just as error codes will help identify an issue to assist with troubleshooting, indicator lights identify symptoms that sometimes can be resolvedWhen troubleshooting doesn't work, service is required Although we appreciate Mr [redacted] ' feedback regarding our policy, we maintain our decision: we require a fee payment to service his PlayStation SCEA appreciates the opportunity to address this matter Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved [redacted] Consumer Services Sony Computer Entertainment America, LLC

June 15, [redacted] Re: Case No. [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference RevDex.com case# [redacted] . SIEA will not be able... to fulfill the consumer’s request. SIEA appreciates the opportunity to address this matter. Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: [redacted] I am rejecting this response because: What does the game release have to do with the advertised extra Vita game on the box that is supposed to come with the PSgame The game is still selling brand new copies.Sincerely, [redacted]

November 16, Re: Case No [redacted] Consumer: [redacted] Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted] SIEA will not be able to fulfill the consumer’s request They were helped with the same scenario multiple times before November 23, 2016: SIEA, LLC stands behind the original statement SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC