Sony Computer Entertainment America LLC

October 4, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted...

the consumer and is working on a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

April 13, 2018
Re: Case No.[redacted]
 
Consumer: CARLOS [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Carlos and declined his request for a prepaid label or...

compensation for his Dual Shock 4 service. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

May 1, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be...

able to fulfill the consumer’s request.  The Terms of Service were severly violated and caused the account to be banned.  He would need to create a new PSN Account.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

April 19, 2018
 
 
Re:      Case No. [redacted]
Consumer: Caleb [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided further insight to the account.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much.  If it hadn't been for you, I wouldn't have it back.  The response was excellent.  Thank you again.Sincerely, [redacted]

September 27, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA did speak to the consumer once in January 2016, and the consumer specifically asked not to cancel the PlayStation® Plus membership.  We will not be able to fulfill the consumer’s request.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2016/01/29) */
January 29, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC will contact the...

consumer regarding this issue.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]
I am rejecting this response because: They didn't offer anything different than what I was told by the customer representative whom I contacted before filing a Revdex.com complaint. They insisted I should go buy another controller and try to get the system to work. Otherwise, I have to pay the 99 dollar service fee to have it fixed by Sony. Sincerely,[redacted]

April 13, 2018
 
 
Re:      Case No. [redacted]
Consumer: Ben [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and provided further insight into his account.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

Complaint: [redacted]I am rejecting this response because:  The respondent stated, "[redacted] attachment is unrelated to the complaint we discussed.  His request for a refund for digital content purchased in 2014 is denied as stated in our PlayStation Network Terms of Service; all sales are final."  If the respondent carefully reviewed my response, he will see that I mentioned that the material that I included in my response was titled, "For historical purposes."  I was using this as a reference, so his response is unrelated.  It is clear that the respondent doesn't understand this type of text.  The purpose of my response was to point out that the respondent's statement, "Please note that this response is not an admission,"  is clearly an example of how Sony is not taking ownership of their problems.  Also, the respondent stated, "[redacted] attachment is unrelated to the complaint we discussed."  In the respondent's initial response to this complaint, he never mentioned what we discussed.  There isn't any proof of what we discussed, so his statement can not be substantiated.  The respondent also needs to realize that he is communicating with a seasoned legal professional that wouldn't hesitate to file a small claims case in my state's magistrate court system because Sony is registered with my state's Secretary of State's Office as being a corporation in this state.  My main concern with this complaint is Sony's customer service when dealing with this issues.  A CEO that will not respond or delegate his email complaints, customer service reps that hang up on customers and other issues such as data breaches that compromised customers personal information.  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
June 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA is going to...

service this PlayStation as a extended warranty claim.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/11/03) */
October 30, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr [redacted]'s PlayStation...

is covered under a one year warranty. I have validated his proof of purchase. An Advanced Service Box is ordered and will be in route to recover his PlayStation and service.
Most PlayStation 4s are repaired not exchanged; however, our service center reserves the right to exchange with a recertified PlayStation.
We will not provide any additional compensation.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/05/28) */
May 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted] & [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for a simple phone call and instead, I received an email that seemed like a rude, brushing off of the situation. I am not an unreasonable man, but I expect customer service when I deserve it. I work hard for my money and I expect people to whom I give money to do the same. If I treated a customer like I was treated, I would be fired. What it all boils down to is that I would like my complaint heard, then resolved. I don't wish to spend any more time emailing back and forth. It takes entirely too much time to email what could be conveyed in a 5 minute conversation.
Final Business Response /* (4000, 9, 2015/06/01) */
May 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted] & [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the consumer and provided a solution.
June 1, 2015: SCEA, LLC stands behind the original statement.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (2000, 13, 2015/07/06) */

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for investigating and working to resolve my issue, deactivating consoles on my account. However, I am frustrated that my account is suspended for seven days due to accusations of sharing. What has been called sharing I have complained about as unauthorized access; I have not willingly shared my account with anyone.As stated in my original note, a party unknown to me accessed my PSN account, deactivated my PS4, activated their own console as primary and, it appears, downloaded and used my software licences without my consent. I assume this is what is viewed as 'sharing'. It is illogical that I reach out to Customer Service to have a console deactivated if I was sharing my account; I would have simply deactivated the PS4 on the 'shared' account. Since I do not know who improperly accessed my account, I had no option other than to reach out to Customer Support for assistance.I am being punished for someone else illegally accessing my PSN account. Since Sony has evidence of sharing, or as I have stated, illegally accessing my account, I would greatly appreciate that information to help determine who has accessed my account with the aim to prevent it from happening again. What worries me greatly is that by the time the suspension has ended, whoever accessed my account would do so again. For all my frustration, I do thank you for deactivating the console on my account.
Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/03) */
June 3, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

May 30, [redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA actually provided [redacted] a refund shortly after speaking with him.  After reviewing the Chat conversation we found that the agents were polite and professional with him.  However, [redacted] was not professional and used excessive profanity during the conversation. 
 
May 31, [redacted]:  [redacted] was treated with respect by the agents even though they were not treated in the same manner.  They attempted to explain the different indicators on the store showing the difference between a $[redacted] add-on content and the full game for $[redacted]. 
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

April 13, 2018
 
 
Re:      Case No. [redacted]
Consumer: Lacey [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and gave further insight on the decision making.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:
All I want is an apology for being mislead by your company. Since I first contacted your representatives all they've done is attempted to shift the blame to me. Then I received a call from a representative who spoke to me and insisted the whole situation was my fault. Every single representative I spoke to was communicating in a belittling manner. Is that your customer service model? Push people to a breaking point and then say the consumer isn't complying to our harassment so we're clearly the good guys. Your doing it still. You refuse to apologize, you refuse to acknowledge that something on your online store could be construed as misleading. Thousands of dollars spent on your company over the years and this is how they treat you.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
August 4, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA will service his...

PlayStation under the service warranty and ensure his PlayStation is functioning properly.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope this means they will correct the issue. Doesn't really have any response of yes or no. So I'm neither satisfied or dissatisfied from this. Left not knowing.Sincerely,
[redacted]