Sony Computer Entertainment America LLC

June 22, [redacted]
 
 
Re:      Case No.[redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# 12216813.
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and explained why were are not going to be fulfilling their request.
 
[redacted]: SIEA stands behind the original statement.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

April 5, 2017
 
 
Re:      Case No. [redacted]
Consumer:[redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the consumer’s request. Per the Terms of Service that the consumer agreed to all sales are final.
 
April 7, 2017: Stgands behind the original statement.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

April 13, 2018
 
 
Re:      Case No. [redacted]
Consumer: Lacey [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and gave further insight on the decision making.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for investigating and working to resolve my issue, deactivating consoles on my account. However, I am frustrated that my account is suspended for seven days due to accusations of sharing. What has been called sharing I have complained about as unauthorized access; I have not willingly shared my account with anyone.As stated in my original note, a party unknown to me accessed my PSN account, deactivated my PS4, activated their own console as primary and, it appears, downloaded and used my software licences without my consent. I assume this is what is viewed as 'sharing'. It is illogical that I reach out to Customer Service to have a console deactivated if I was sharing my account; I would have simply deactivated the PS4 on the 'shared' account. Since I do not know who improperly accessed my account, I had no option other than to reach out to Customer Support for assistance.I am being punished for someone else illegally accessing my PSN account. Since Sony has evidence of sharing, or as I have stated, illegally accessing my account, I would greatly appreciate that information to help determine who has accessed my account with the aim to prevent it from happening again. What worries me greatly is that by the time the suspension has ended, whoever accessed my account would do so again. For all my frustration, I do thank you for deactivating the console on my account.
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope this means they will correct the issue. Doesn't really have any response of yes or no. So I'm neither satisfied or dissatisfied from this. Left not knowing.Sincerely,
[redacted]

March 21, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I have left several messages for [redacted] to discuss his...

PlayStation 4 service issue, but [redacted] has not returned my messages.
 
I invited [redacted] to call me to assist with replacing his receipt to qualify for in warranty service.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

[redacted]
Re: Case No. [redacted]
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted] and confirmed his purchase date is within his one year...

warranty.  I explained our service terms to replace the Dual Shock 4.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because: the issues has still not be resolved, consumer is waiting for [redacted] at sony to return [redacted] calls to assit [redacted] over the phone on resolve all the issues with the PlayStation 4 and [redacted] memory and needs to be formatted usb for ps4. Also no resloution was found for bluetooth issues and mr.[redacted] is not happy with bluetooth issues on ps4. No refund no return was offered to Diaz. Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/10/07) */
October 7, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA will ship him a...

replacement disc.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Tell us why here...
August 17, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case#...

[redacted].
 
SNEA has contacted the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Revdex.com:Thanks for sending that information off, I will await a response from you hoping they're willing to fix this issue. 
Sincerely, [redacted]

[redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the...

consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]
I am rejecting this response because: they acknowledge that there were issues with the PPV. There were delays, outages, and thousands were unable to watch the event. It was widely reported by the news media. While other companies have acknowledged this and started offering refunds to those that were unable to view the event, PlayStation refuses to offer a refund. Instead, they're claiming the problems were not their fault. However, I still paid $99 for a PPV I was unable to watch due to streaming issues. Their wording seems to stress the word "delayed" but for many (including me) it was not merely delayed but inaccessible. I'm not upset that I had to watch it late; I'm upset that I didn't get to watch it at all. A representative did contact me directly in response to this complaint, but did not offer any sort of resolution. They only emailed me to refuse my request of refund. They have done nothing to alleviate the problem or make up for the fact that I lost $99 and DID NOT RECEIVE THE STREAM I PAID FOR. I reject their letter, and still seek compensation for my loss. This should be a simple refund. Their absolute refusal to do the right thing is shocking—especially while they admit to mass technical problems. If I pay for something, I should receive it. If I don't, then they shouldn't get to keep my money. This is ridiculous.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I was told by a Sony employee there would be a refund. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
August 4, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates the...

consumer's feedback regarding our service policy; however Mr. [redacted] will be required to ship the peripheral to the service center for replacement and include a proof of purchase.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

March 22, 2018
 
 
Re:      Case No. [redacted]
Consumer: Christy [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the consumer and provided a resolution.
 
March 26, 2018:  SIEA stands behind the original statement. 
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/07/13) */
July 13, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA credited Mr....

[redacted]'s MasterCard for the service charge. The additional authorization will expire unused. His PlayStation 4 is in the process of repair and will be completed shortly.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have 3 charges on two different credit cards. Two of the three charges have been paid to sony according to my bank and credit card company and the other is still a pending charge on my debit card.
All I want is to be charged one time for the repair job and to get my PS4 back.
Final Business Response /* (4000, 15, 2015/07/31) */
July 31, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr. [redacted]'s PlayStation service is completed, the Mastercard charge credited on July 17th. The credit issuer will need to remove the additional authorization.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (2000, 17, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sony did nothing to help in the matter and I am sick of trying to get them to admit there fault for charging me 3 times for the repair.
I can say they did in fact fix our PS4 and return it to us. Yet I had to call my bank and credit card company and open two claims in order to get back the money Sony claims they never took.
I will never do business with this company again and I hope my story is told to everyone so they know they should not trust SONY ever!

Initial Business Response /* (1000, 7, 2015/12/28) */
December 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
PlayStation delivered a...

box to his address on 12 08. He has declined to send in his PlayStation to be serviced under warranty. All PlayStations are serviced using genuine certified PlayStation parts installed by qualified trained technicians.
The service process takes approximately 10 business days.
His request for a new PlayStation is denied.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 10, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not refuse to send the Playstation back to them I had sent it to them and they had sent it back with the same issue thus not resolving the issue. When they were asked to send another one they sent it to Palmetto Florida which sounds nothing like La Center WA. When they finally did get a box out to me it had the wrong case number to it stating a different problem. I stopped waiting and bought a new PS4 with a warranty from the store knowing that SCEA would do nothing to help. If they will not send a new one then they should at the very least re-reimburse me for the Playstation Network time lost due to their product not working correctly. This time totaled more than 22 days.
Final Business Response /* (4000, 12, 2016/01/05) */
January 5, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although we appreciate Mr. [redacted]'s feedback, we will not reimburse him for his PlayStation Network service.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 14, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response due to me not getting to use my online services while the faulty product was supposed to be fixed which it was not. Thank you playstation you have not honor nor integrity.

Initial Business Response /* (1000, 5, 2015/06/26) */
July 26, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has contacted the...

consumer and this matter has been resolved.
SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although Sony sent me my game voucher code over a month after they should have, they failed to compensate me for all the time I have lost on this matter. As stated in my complaint, I had called Sony 4-5 times about receiving this code, the first four times I was put on hold for about 15-20 minutes. The last time I called, I waited for 45 minutes to speak to a representative. All I want is for Sony to recognize their extremely poor customer service and to make it right with someone who has been a Sony customer for over ten years. Whether this be a credit to their online play station store or a letter of apology, is up to them. I want to hear Sony recognize their shortcomings in customer service and apologize to a customer who has invested thousands of dollars in Sony merchandise. Large corporations should be held accountable for their actions, and Sony is no different. Simply doing "just enough" is no way to treat loyal customers who have wasted hours of their time, when it should have never been necessary.
Final Business Response /* (4000, 9, 2015/07/01) */
July 1, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has contacted the consumer and this matter has been resolved.
SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC