Sony Computer Entertainment America LLC

December 2, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

November 1, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA...

has contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/12/15) */
December 15, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
I refunded Mr....

[redacted]'s Extended Warranty to his PlayStation Network Account Wallet.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
The consumer called and said he would like the credit to his Visa card as he previously has been told would happen.
Final Business Response /* (4000, 10, 2015/12/28) */
December 15, 2015


Re: Case No. XXXXXXXX

Consumer: [redacted]

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.

I refunded Mr. [redacted]'s Extended Warranty to his credit card.

SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.


[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (2000, 12, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm glad I got my money back on my card. But I still think it's a shame that I had to wait 4 months for this matter to be resolved. Sony makes really great products but they lack In customer service,they really need to address this issue.

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Dani [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the consumer and are working on a resolution.
 
April 17, 2018:  Stands behind the original statement. 
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

April 23, 2018
 
 
Re:      Case No. [redacted]
Consumer: Jesus [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided insight on the process.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

February 23, 2018
 
 
Re:      Case No. [redacted]
Consumer: Carl [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: they refunded the money to their own internal account.  What makes them think that I ever want to spend another damn dime with them?  I want them to return the funds to the credit card that they stole the funds from.  I had never authorized any payments to Sony on that credit card, when I was signing up with them, they stated that they needed the credit card only to verify my identity.  This is pure BS.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/03) */
October 30, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Most PlayStation 4s...

are repaired not exchanged. However, our service center reserves the right to exchange Mr. [redacted]'s PlayStation with a recertified replacement. Also, PlayStations are serviced and shipped to the consumer within three to five days from the delivery to the service center, not a month as stated in his complaint.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to know why a brand new item needs to be repaired? If I purchase any other consumer good that is defective the item would be replaced. If my item will be repaired in 3-5 days why are Sony Tech Support staff telling customers the turn around time is 3-4 weeks? I am currently out $350 on the system, $50 for their online service, $100+ on perennials for the system. I feel Sony shoukd refund my $350 purchase price and my $50 online service, so I can return the junk I purchased an buy another manufacturer's system, I feel Sony does not value it's customers with its unfair repair and return policy.
Sincerely
GVB
Final Business Response /* (4000, 11, 2015/11/25) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC stands behind the original statement.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 13, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sony SCEA has not addressed the issue unfortunately. Its very sad as a Sony customer who has purchased Televisions, Home Theater Receivers, Gaming Consoles you've lost me as a customer.

Tell us why here...
September 27, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted the consumer and provided a resolution.
 
September 29, 2016:  SNEA, LLC emailed the consumer at [redacted] on September 27, 2016 @ 12:49 PM (Pacific) and again today @ 12:16 PM (Pacific).  All the details are in the email for the consumer how we provided a resolution.
 
October 13, 2016 :  SNEA has helped the consumer.  They simply need to check their PlayStation® Network Account.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

April 17, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 7, 2015/10/08) */
October 8, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted] L. [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates Mr....

[redacted]'s feedback regarding our service policy. When appropriate the agents will be coached to improve the experience with our other consumers.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 9, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

February 13, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
March 6, 2017: The PSN Account was refunded on 2/13/2017.
 
March 8, 2017: SIEA stands behind the original statements.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

June 15, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I left a message for [redacted]; I shipped him a replacement...

recertified Dual Shock 4.  We cannot ship him a new peripheral.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

February 7, [redacted]
Re: Case No. [redacted]
Consumer: [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case#[redacted].
 
I spoke to Jennifer and coordinated a service to address and...

resolve her PlayStation issue.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
Matthew CunninghamConsumer ServicesSony Interactive Entertainment America, LLC

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Karen [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and are working on a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

April 12, 2018
 
 
Re:      Case No. [redacted]
Consumer: Even [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and further insight on the decision.
 
April 17, 2018: SIEA stands behind the original statement. 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

April 5, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be...

able to fulfill the consumer’s request. Per the Terms of Service that the consumer agreed to all sales are final.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

October 7, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
Evidence of biologic infestations are immediately identified and returned without service to prevent contamination of our service facility.  Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service.  Infested PlayStations are disqualified from future service.
 
October 10, 2016:  SIEA, LLC stands behind the original statement.
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America