Sony Computer Entertainment America LLC

April 16, 2018
 
 
Re:      Case No. [redacted]
Consumer: Brandon [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because: Since they refuse to do anything, I'll have to try another controller and see how it goes. Will come back here if it doesn't work and see what they'll say then. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/30) */
October 30, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although we appreciate...

[redacted]'s affection for his PlayStation, he will be required to first ship his console to our service center. We will not advance ship a replacement.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The unit does not work at all, what the [redacted] are u going to fix
Final Business Response /* (4000, 9, 2015/11/11) */
November 11, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Every qualified PlayStation can be fixed, even PlayStations that 'don't work at all'. We provide a proper Advance Shipping Box to recover your PlayStation, deliver it to our service facility, then qualified trained service technicians replace components with genuine PlayStation parts.
The whole service process takes seven to ten days to complete.
Our full terms of service are here:
https://scea.secure.force.com/service/ServiceSystem
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

January 25, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA...

contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

January 22, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA...

contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
As Mr. [redacted]'s...

PlayStation is well out of warranty, a fee for service is due. The fee for service includes a box to retrieve his PlayStation, all shipping and certified PlayStation parts installed by qualified trained technicians.
He can set up service on https://scea.secure.force.com/service
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I am responsible for any damages pertaining to anything I've done to the video game system. However, I didn't experience the issue with my product until the most recent firmware update. I'm able to do everything else as far as play DVDs and CDs (which uses the same drive) except play Blu-rays (the main source of content).
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/12/28) */
December 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
PlayStation maintains our original decision. An out of warranty fee is due as his PlayStation's warranty has expired. His issue with his blue ray drive functionality is merely coincidental.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this for the simple fact that the drive can play every other format except for blue rays. The video game system is not experiencing any other hardware problems and I only started having problems when I downloaded the last firmware update. So please explain to me why I should pay for service that technically is not broken?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Robert[redacted]

Complaint: [redacted]I am rejecting this response because:  There was no bug infestation.  The person who call only indicated that the system was immediately
returned without even looking at the system is because I informed him that the box was never open and the information form & receipt was
still in the box.  I had the system in the wrapper they sent for about a week before I shipped it off and then put the information form in. There
was no bugs as Sony indicated. If they immediately shipped the system back, where are the bugs. No proof, no evident.  If Sony employees can
see the bugs, why can't the customers.  As you can see below I am not the only customers experiencing this corrupt practice of Sony.  The person
could not tell me why my PS3 is not corrupt.  Not satisfied with this response.  This is a way convenient way for Sony not to honor it warranty!!!
See see other complaints:
(1)If there is a way to post video on here I would love to know because I had a current warranty and sent my playstation to be serviced but Sony gave me a Bogus claim stating there was an insect infestation making me wonder if my house has unfit living statndards. I took the console as directed by Sony to a 'Third Party' to be serviced 2 days after receiving the box and video taped us opening and everything. There was no sign of any bugs, carcasses or droppings. On top of the whole thing almost every screw had stripped inside the machine. I can't believe Sony wont just hold up to their end of the bargain!
(2)SCREW SONY! I WILL NEVER PURCHASE ANOTHER SYSTEM AGAIN! THEY DON'T HONOR THEIR WARRANTY! INSECT INFESTATION??? I DON'T GIVE A **bleep** IF THERE'S 29 BUGS IN IT, SPENDING 400 DOLLARS ON A SYSTEM DESERVES AT LEAST A 100 DOLLAR EFFORT TO FIX IT!!! BLATANT DISREGARD FOR LOYAL CUSTOMERS AND I FOR ONE AM GOING TO MAKE IT MY MISSION TO BRING THIS FAULTY BUSINESS PRACTICE TO IT'S KNEES WITH A CLASS ACTION LAWSUIT! THIS HAS TO STOP!
(3)I just sent my sons ps4 to Sony. The system would shut off 3 seconds of turning on after a pop sound After receiving the box it took 3-4 days for the email conformation saying they received it. But the strange part, after a hour of that email I received another email saying my system was shipped back. After the system was delivered I open the box to see a note saying can't fix insect damage. So I open up my sons system and there's no indication of a insect damage with the system looking amazingly clean on the inside. So after reading these same posts and a lot more on other forums I will sell everything I have with Sony and invest in Xbox one. I feel Sony has become very greedy and far sided to the consumers who buy and support Sony. I own every playstation, I have 3 Sony tvs and a Sony blue ray. So it won't just be playstation items I will no longer buy.
(4)My PS4 was returned from service with nothing but the words "insect damage."
 
This is a common practice of Sony. I think this need to stop!!! Please see my other option on the next steps I can take. Thanks so much.

[redacted]
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I requested a replacement Advance Service Box to be shipped to his...

address provided on his complaint.  The original box was delivered to his home on 12[redacted].  I emailed [redacted] a confirmation his box is ordered and on its way. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

April 25, 2018
 
 
Re:      Case No. [redacted]
Consumer: Victor [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#[redacted]
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

March 30, 2016Re: Case No. [redacted]Consumer: [redacted]Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# [redacted].I spoke to the consumer and addressed her concerns regarding our service policy. Please note that...

this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved. [redacted]Consumer ServicesSony Computer Entertainment America, LLC

October 26, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

September 28, 2016
 
Re: Case No. [redacted]
 
Consumer: [redacted]Thank you for contacting Sony Computer Entertainment of America, LLC (SCEA) regarding the above-reference Revdex.com case# [redacted].SCEA thanks Ms. Harris for her feedback.  We maintain our decision and disqualify her PlayStation from service.  Every PlayStation is immediately qualified for service upon delivery at our service center and returned in the same condition it was received. 
 
SCEA appreciates the opportunity to address this matter.Please note that this response is not an admission or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
 
 
[redacted]Consumer ServicesSony Computer Entertainment of America

March 23, 2018
 
 
Re:      Case No.[redacted]
Consumer: Angela [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA made multiple...

attempts to contact the consumer and have not heard a response.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

Initial Business Response /* (1000, 5, 2015/11/11) */
November 11, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
We sincerely apologize...

for the delay in service. Our service center received his PlayStation on 11/9/15 and is currently being serviced under his Extended Warranty.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It should never take 3 months of my time (your customer) to have to prove to your staff that an error occurred on your side.
If I would have let it be when they told me what they had as an answer I would just be out my console and extended warranty.
To not even offer any kind compensation for this is absurd, you have really dropped the ball (several times) during this case and have had a complete lack of ownership and accountability.
I have tried to reach your executive team several times with no success, no response to any of my social media reach-outs, no help whatsoever. You would think that a consumer would be important to your company.
I would appreciate some compensation for my time and efforts.
Final Business Response /* (4000, 9, 2015/11/24) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC stands behind the original statement. Compensation will not be provided.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for wasting almost three months of my extended warranty on an issue at your end.
Hello XBOX. What a joke ou guys are, you don't own up to your mistakes or offer compensation when your customer is left holding the bad for your mistakes. Thank god I actually have a spine and fought your useless staff so much on what they keep trying to force feed me otherwise I would be out of a console and an extended warranty.
Thanks for nothing, but then again with this experience, what else am I to expect.
Please go [redacted] yourselves.

Initial Business Response /* (1000, 5, 2015/09/01) */
September 1, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA will service this...

PlayStation and ship to the consumer. A broken HDMI port was the cause of all three issues. This was likely caused from a bad HDMI cable.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

October 12, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Complaint: [redacted]I am rejecting this response because:Sincerely,Omar [redacted]

Complaint: [redacted]I am rejecting this response because:
This is not the way you treat customer whom have issues with a non-returnable product, you should do the right thing and issue a courtesy credit to someone whom has these kinds of problems, under misleading descriptions for titles, or make the titles more clear when if they have issues since patches, etc.
Sincerely,[redacted]