Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
As Mr. [redacted]'s...

PlayStation is well out of warranty, a fee for service is due. The fee for service includes a box to retrieve his PlayStation, all shipping and certified PlayStation parts installed by qualified trained technicians.
He can set up service on https://scea.secure.force.com/service
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I am responsible for any damages pertaining to anything I've done to the video game system. However, I didn't experience the issue with my product until the most recent firmware update. I'm able to do everything else as far as play DVDs and CDs (which uses the same drive) except play Blu-rays (the main source of content).
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/12/28) */
December 28, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
PlayStation maintains our original decision. An out of warranty fee is due as his PlayStation's warranty has expired. His issue with his blue ray drive functionality is merely coincidental.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this for the simple fact that the drive can play every other format except for blue rays. The video game system is not experiencing any other hardware problems and I only started having problems when I downloaded the last firmware update. So please explain to me why I should pay for service that technically is not broken?

Complaint: [redacted]I am rejecting this response because: Since they refuse to do anything, I'll have to try another controller and see how it goes. Will come back here if it doesn't work and see what they'll say then. Sincerely,[redacted]

November 16, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the consumer’s request.  They were helped with the same scenario multiple times before. 
 
November 23, 2016: SIEA, LLC stands behind the original statement.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

March 6, 2017
Re: Case No. [redacted]
Consumer: [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I contacted [redacted] and discussed his concerns. 
 
Please note that this...

response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Robert[redacted]

Complaint: [redacted]I am rejecting this response because:After days of waiting, I got an email with the following information "Notice: Unauthorized or pirated software has been detected on your PlayStation®3 system. This use has violated the terms of both the "System Software License Agreement for the PlayStation®3 System" and the "Terms of Services and User Agreement" for the PlayStation®Network and its Community Code of Conduct provisions. As a result, your account has been permanently banned and access to PlayStation®Network services through your PlayStation ® 3 system has been terminated permanently." I have sold my PS3 for months now. I don't even use it back when it was still with me (that's why I sold it) and now Sony is telling me that my account was banned because of a PS3 system, I don't really care if they ban the ps3 because as i've said it's not with me anymore, but I need my account. Again if there are something unusual with an account Sony could have warned the owner first before deciding to ban the account instantly. I'm will patiently be waiting for them to reconsider even though I haven't been able to play online because of the banning. I still have subscription that's good until 2017 and some money on my account. I just want my account back because of my data and my purchases. I hope someone could help me recover it. Thank you so muchSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  However, I do not wish to pursue the matter further. I will just chalk it up to buyer beware and take my business elsewhere.Sincerely, [redacted]

April 14, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Although SIEA thanks [redacted] for her service policy feedback, we maintain our decision.  [redacted] PlayStation is disqualified from future repairs due to infestation. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:Sincerely,Omar [redacted]

March 23, 2018
 
 
Re:      Case No.[redacted]
Consumer: Angela [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA made multiple...

attempts to contact the consumer and have not heard a response.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLCTell us why here...

March 30, 2016Re: Case No. [redacted]Consumer: [redacted]Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# [redacted].I spoke to the consumer and addressed her concerns regarding our service policy. Please note that...

this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved. [redacted]Consumer ServicesSony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/11/11) */
November 11, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
We sincerely apologize...

for the delay in service. Our service center received his PlayStation on 11/9/15 and is currently being serviced under his Extended Warranty.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It should never take 3 months of my time (your customer) to have to prove to your staff that an error occurred on your side.
If I would have let it be when they told me what they had as an answer I would just be out my console and extended warranty.
To not even offer any kind compensation for this is absurd, you have really dropped the ball (several times) during this case and have had a complete lack of ownership and accountability.
I have tried to reach your executive team several times with no success, no response to any of my social media reach-outs, no help whatsoever. You would think that a consumer would be important to your company.
I would appreciate some compensation for my time and efforts.
Final Business Response /* (4000, 9, 2015/11/24) */
November 24, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC stands behind the original statement. Compensation will not be provided.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for wasting almost three months of my extended warranty on an issue at your end.
Hello XBOX. What a joke ou guys are, you don't own up to your mistakes or offer compensation when your customer is left holding the bad for your mistakes. Thank god I actually have a spine and fought your useless staff so much on what they keep trying to force feed me otherwise I would be out of a console and an extended warranty.
Thanks for nothing, but then again with this experience, what else am I to expect.
Please go [redacted] yourselves.

October 12, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has...

contacted the consumer and provided a resolution.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

October 26, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has contacted...

the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

[redacted]
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I requested a replacement Advance Service Box to be shipped to his...

address provided on his complaint.  The original box was delivered to his home on 12[redacted].  I emailed [redacted] a confirmation his box is ordered and on its way. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:
This is not the way you treat customer whom have issues with a non-returnable product, you should do the right thing and issue a courtesy credit to someone whom has these kinds of problems, under misleading descriptions for titles, or make the titles more clear when if they have issues since patches, etc.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/01) */
September 1, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA will service this...

PlayStation and ship to the consumer. A broken HDMI port was the cause of all three issues. This was likely caused from a bad HDMI cable.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

April 25, 2018
 
 
Re:      Case No. [redacted]
Consumer: Victor [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#[redacted]
 
SIEA contacted the...

consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

September 28, 2016
 
Re: Case No. [redacted]
 
Consumer: [redacted]Thank you for contacting Sony Computer Entertainment of America, LLC (SCEA) regarding the above-reference Revdex.com case# [redacted].SCEA thanks Ms. Harris for her feedback.  We maintain our decision and disqualify her PlayStation from service.  Every PlayStation is immediately qualified for service upon delivery at our service center and returned in the same condition it was received. 
 
SCEA appreciates the opportunity to address this matter.Please note that this response is not an admission or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
 
 
[redacted]Consumer ServicesSony Computer Entertainment of America