Sony Computer Entertainment America LLC

March 8, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
What does the game release have to do with the advertised extra Vita game on the box that is supposed to come with the PS3 game.  The game is still selling brand new copies.Sincerely,[redacted]

March 27, 2018
 
 
Re:      Case No. [redacted]
Consumer: Brandon [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and provided further insight into the decision process.
 
March 28, 2018: SIEA stands behind the original statement. 
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 6, 2015/11/20) */
November 20, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr. [redacted]'s...

PlayStation was serviced and shipped 11/19/15 and confirmed delivered 11/20/15.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because:i do not accept the out come of their response I opened the system infront of three people and they said there was no bugs at all or even dust and they will all say that on paper p.s. I attached a picture of the open system tell me what u think I believe they are breach of contract.Sincerely,[redacted]

June 15, [redacted]
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill their request.
 
June 19, [redacted]: SIEA stands behind the orginal statement. 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

April 17, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the...

consumer and provided further insight on the process.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:
My son and I tried to get these automatic drafts to stop a long time ago. We called and were assured that the auto renewal would be stopped. This company continued to draft $17.99, three more times after we were told it would not happen again. I want the $71.96 refunded as I never agreed to pay for a year's worth of their services. Especially since I made measures to cancel the services. 
Sincerely,[redacted]

May 1, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA contacted the consumer and further explained why the decision was made as it was. 
 
May 3, 2017: [redacted] has contradicting stories about the PlayStation® Plus voucher.  Initially he stated that he had purchased a 1 year PS+ membership. He mentioned that he did try to sell it on ebay but then the seller canceled the transaction and wanted to know if he can file a fraud report.  Later he Chatted that the code was a gift and that he did not need the code because he no longer had a console.  In regards to a fraud case he would need to consult with ebay.  The confusing part is the fact that he fist said he had purchased the voucher and then tried to sell it on ebay. But then he came back on another Chat conversation and said it was a gift and did not have a console.  So why is there such a contradiction and why would he purchase the voucher when he didn't have a console?  Based on this data we will not be able to provide him a replacement code especially since it was already redeemed on his PSN Account.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

Initial Business Response /* (1000, 5, 2015/10/12) */
October 12, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr....

[redacted]'s protection plan is valid and will not require a refund. I completed his service case for him to address his PlayStation issue.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/10/12) */
They called me and said they would refund one of the warranties since I double purchased (Again, because I didn't know that the accidental damage warranty would cover manufacturer defects as well). They also said that they received the receipt from Walmart and see that I bought the system on December 11th 2013, so they went ahead and processed the service claim under the extended accidental damage warranty.
Thank you so much for helping me on this issue!

June 16, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
[redacted] accepted an accommodation voucher to purchase Minecraft on the PlayStation Network.  As services were rendered (and she authorized payment for service) her request for a service refund is denied.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because: In my complaint I already addressed when they were offering refunds to, and that was unacceptable to me. Rather than actually reading and responding to my complaint they issue a blanket carbon response as though they didn't even read the complaint or my desired solution. As far as consumer support and protection goes that's ridiculous to me. It pretty much guarantees I lose all faith in [redacted] ever protecting their consumers, and in the future I will actively discourage everyone I meet from supporting [redacted] products of this type and I will encourage them to choose another console that WILL protect their consumers from scams like this rather than hiding behind a half measure and "its not our fault" logic. As far as I'm concerned [redacted] profited immensely from this scam of a game and rather than owning up to it being a scam and making restitutions for all the victims they're doing a half measure to keep a massive portion of those profits. Whereas [redacted] and certain countries of [redacted] are saying hey, this isn't right and fixing it SCEA is just pulling this crap. I used to be an ardent believer in [redacted] being a much better company than [redacted] that cared about the gamers and this incident has proven me wrong.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/01) */
July 1, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
We [redacted] recover Mr....

[redacted]'s PlayStation to evaluate.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

March 19, 2018
 
 
Re:      Case No. [redacted]
Consumer: Aaron [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and are working on a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/06/29) */
June 29, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and explained why an exception could not be made.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still cannot access any of the $1000+ worth of games that I lost when they shut down my PlayStation Network account, and Sony will not give me a reason. I did not break any of their rules or terms of services. They will not tell me anything clearly, or explained what happened. They took away years worth of digital content for no reason, and refuse to tell me why.
Final Business Response /* (4000, 9, 2015/07/10) */
June 29, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the consumer and explained why an exception could not be made.
July 10, 2015: SCEA, LLC stands behind the original statement.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: [redacted]I am rejecting this response because: Users dealing with this problem do not have an "original console." Accounts have been compromised. Most of us complaining about this have only one PS4 console.Sincerely,[redacted]

November 21, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#...

[redacted].
 
SIEA has contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

October 17, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA will not be able to fulfill the consumer’s request due to the fact that the consumer has a history of violating the Terms of Service.
 
October 18, 2016:  [redacted] most recent violation was showing an inappropriate photo that he posted not once but twice in a two day period.
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2016/01/26) */
January 26, 2016
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA, LLC contacted the...

consumer and provided a solution.
SCEA appreciates the opportunity to address this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)