Sony Computer Entertainment America LLC

December 1, 2016
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the consumer’s request since a warning is provided that the membership would renew.
 
November 2, 2016: SIEA, LLC stands behind the original statement.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

April 6, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be...

able to fulfill the consumer’s request.  The game launched nearly 5 years ago.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

November 4, 2016
 Re:      Case No. [redacted]
Consumer: [redacted]
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill...

the consumer’s request.  The ban will remain.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

March 24, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted] and explained the service technician...

reserves the right to disqualify the PlayStation from service if evidence of infestation is identified.  The decision by the technician is final and the PlayStation cannot be returned for service.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

November 3, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

April 3, 2018
Re: Case No. [redacted]
 
Consumer: GARRETT[redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Garrett and confirmed SIEA lifted his account ban. ...


 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew[redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

April 3, 2018
Re: Case No.[redacted]
 
Consumer: MATTHEW [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Matthew and provided a credit for his over charged tax.  I...

also confirmed he will now be charged the correct sales tax for future renewals.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

October 17, 2016
 
 
Re:      Case No. [redacted]
Consumer[redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted...

the consumer and provided further information regarding his IP address.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2015/07/09) */
July 9, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has made various attempts to...

contact the consumer however; SCEA was unable to reach them. SCEA will continue to reach out to them, and at this point in time we are unable to reach a resolution regarding this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They Have Not Tryed To Help Me With This I Have Not Got No Emails From Sony And they Will Not Help Me With This. I Have Not Got Any Calls Or Emails From Sony . Please Help Me With This. Thank You
Final Consumer Response /* (3000, 12, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes They Did Send Me The Game Out And Got It Today By Fedex And The Game And Case Is Damanged But Package It Was In Don't Look Damanged . So Please Tell Me What To Do . Please Help Me With This. Thank You
Final Business Response /* (4000, 14, 2015/07/22) */
July 22, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has contacted the consumer and this matter has been resolved.
SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

this company isn't even try g to respond even with the Revdex.com. They are just copy and pasting scripts. This is the worst customer service I have ever seeen. We will let the courts settle it.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

April 12, 2017Re: Case No. [redacted]Consumer: [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].I spoke to [redacted] and explained our service qualification policy:
 
Evidence of...

biologic infestations are immediately identified and returned without service to prevent contamination of our service facility.  Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service.  Infested PlayStations are disqualified from future service.
I declined her request to replace her PlayStation.
SIEA appreciates the opportunity to address this matter. Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. [redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 7, 2015/09/15) */
September 15, 2015
Re: Case No. XXXXXXXX
Consumer: Eliot [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr. [redacted]'s...

PlayStation is currently being serviced within our service warranty. We appreciate his feedback regarding our service process.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
3 hours call today. no help at all . argumentative hung up on. going in circles. supervisor refused to transfer to mgr. or answer questions. rude.
this is an ongoing nightmare of failed lies and promnises. that never seems to end. sent in ps4 second time in over a month. to get repairs and was told I would get a call from the tech dept at least to tell me if I would be getting the same ps4 back or a new or refurbished one like I requested and was told by the mgr that I would most likly get. also he said I would get a call from a tech because I put a note advising themt o please do that in detail. no call from no one. same generic email stating system is on its way with tracking nbr. then another email 2 dayts later stating same thing except a periphreal is on its way? periphreal? what are they sending me is the mlb 2015 game I was promised. I tried to call back and find out if they already sent my mlb game that I was promised by mgr and they documented in the notes for such nightmare services both customer and repair the. simple questions all of which would not be answered reasons I called . 1. am I getting the same ps4 a new one like I requested or refurbished different one. 2. did u ship my mlb game if not please do. 3. how is the system and game being shipped to me fedex? and if so does it require signature veryimportant because I wont be home to sign. 4. I wanted to know what was fixed on the ps4 both timesi sent them in. all I get is a box with no description what was fixed or even if its the same ps4 or a new one. nothing. just a trackingt number that doesnt even work. please help and please answer these questions., I do not trust ps anymore because I have only had the ps4 for maybe 7 months and it started doing bad things within 2 months that I just dealt with. I send it in for repair and it comes back with more problems than it had going in. and now im being advised but ps isnt sure that it maybe the same one? no one knows anything over here and its showing frustrating when someone pretends to act like they are doing some service to you other than wasting your time and frustrating you even more at their very disingenuine tone and empty canned answers repeated . did I mentino the hold times. refuse to transfer to supervisor and being hung up on 5 times. I didnt swear nothing they just couldnt answer my questions and I kept asking in different ways to see if I could make a connection to this robot person I seem to be talking to . will a human begin who is honest and forthrigh please call me . ti resolve this horrid experience. pleae contact me on my numnber
Final Business Response /* (4000, 21, 2015/10/08) */
October 8, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA is still working with [redacted] to resolve his issue. We are in communication to coordinate a solution.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (3000, 25, 2015/10/12) */
please leave this case is open longer than 10 days from now as im sure it will take longer for them to resolve my ongoing chronic issues/ some new/some old with them.
I would like to add to the case that matthew cunningham instructed me to send in my bluetooth headsets so the "lab" can test them as well as my ps4 which I have done.
as soon as I received the labels I returned them via fed ex. the headsets tracking number is XXXXXXXXXXXX and the s4 tracking number is XXXXXXXXXXXX.
please leave case open for at least another 15 days. I am asking for an extension.
very worried my headsets are going to a different location than my ps4 is. tried calling [redacted] to no avail to make sure this wasn't another mistake because everything that could go wrong so far in this experience has.

-----Original Message-----
From: [redacted]]
Sent: Wednesday, April 11, 2018 7:06 PM
To: info <[redacted]>
Subject: Closing my case
 
Hi my name is Jacqueline [redacted]
I ask for your help with a problem with PlayStation and they refund...

me my money now I don't have idea how to close my case with Revdex.com.
I really appreciate your help!
Thanks again.
 
Sent from my iPad

November 16, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill the consumer’s request.  They were helped with the same scenario multiple times before. 
 
November 23, 2016: SIEA, LLC stands behind the original statement.
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:After days of waiting, I got an email with the following information "Notice: Unauthorized or pirated software has been detected on your PlayStation®3 system. This use has violated the terms of both the "System Software License Agreement for the PlayStation®3 System" and the "Terms of Services and User Agreement" for the PlayStation®Network and its Community Code of Conduct provisions. As a result, your account has been permanently banned and access to PlayStation®Network services through your PlayStation ® 3 system has been terminated permanently." I have sold my PS3 for months now. I don't even use it back when it was still with me (that's why I sold it) and now Sony is telling me that my account was banned because of a PS3 system, I don't really care if they ban the ps3 because as i've said it's not with me anymore, but I need my account. Again if there are something unusual with an account Sony could have warned the owner first before deciding to ban the account instantly. I'm will patiently be waiting for them to reconsider even though I haven't been able to play online because of the banning. I still have subscription that's good until 2017 and some money on my account. I just want my account back because of my data and my purchases. I hope someone could help me recover it. Thank you so muchSincerely,[redacted]

March 6, 2017
Re: Case No. [redacted]
Consumer: [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I contacted [redacted] and discussed his concerns. 
 
Please note that this...

response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 6, 2015/07/07) */
July 7, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates...

Mr. [redacted]'s feedback; however, our service center reserves the right to replace his controller with a factory recertified replacement. His Dual Shock 4 controller is covered under the Original Equipment Manufacturer warranty of one year.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern:
I accept the response issued by Sony Computer Entertainment America and will be contacting Playstation Customer Service in order to exercise my one year warranty with regards to the defective Dualshock 4 Controllers, as stated in SCEA's response. I would like to thank those at Sony corporate who reached out to me with their kind gestures of good will which is one of the reasons I will remain a Sony customer. However I would like to end this statement by stating for the record that I attempted multiple times to contact someone in a position of authority at both SCEA and Playstation Customer Service via telephone and e-mail and was denied access in each instance when all I requested was a simple dialogue in regards to my issues and that involving the Revdex.com was my only recourse in response to the lack of communication I received from SCEA and that as a customer of over 20 years I find it disturbing the lengths I had to go through in order to find some sort of correspondence in regards to such a trivial issue. I hope that SCEA does indeed take my feedback to heart and learn to better themselves as a company and improve their customer service branch of Playstation. I hope that Sony and I can finally move beyond these issues and continue to have an amicable relationship now and in the future.

April 14, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
Although SIEA thanks [redacted] for her service policy feedback, we maintain our decision.  [redacted] PlayStation is disqualified from future repairs due to infestation. 
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.  However, I do not wish to pursue the matter further. I will just chalk it up to buyer beware and take my business elsewhere.Sincerely, [redacted]