Sony Computer Entertainment America LLC

March 19, 2018
 
 
Re:      Case No. [redacted]
Consumer: Aaron [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted the...

consumer and are working on a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

November 4, 2016
 Re:      Case No. [redacted]
Consumer: [redacted]
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be able to fulfill...

the consumer’s request.  The ban will remain.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/07/09) */
July 9, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has made various attempts to...

contact the consumer however; SCEA was unable to reach them. SCEA will continue to reach out to them, and at this point in time we are unable to reach a resolution regarding this matter.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They Have Not Tryed To Help Me With This I Have Not Got No Emails From Sony And they Will Not Help Me With This. I Have Not Got Any Calls Or Emails From Sony . Please Help Me With This. Thank You
Final Consumer Response /* (3000, 12, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes They Did Send Me The Game Out And Got It Today By Fedex And The Game And Case Is Damanged But Package It Was In Don't Look Damanged . So Please Tell Me What To Do . Please Help Me With This. Thank You
Final Business Response /* (4000, 14, 2015/07/22) */
July 22, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA has contacted the consumer and this matter has been resolved.
SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
Consumer Services
Sony Computer Entertainment America, LLC

April 12, 2017Re: Case No. [redacted]Consumer: [redacted]Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].I spoke to [redacted] and explained our service qualification policy:
 
Evidence of...

biologic infestations are immediately identified and returned without service to prevent contamination of our service facility.  Our PlayStation certified technicians are qualified and provided the autonomy to determine qualification for service as outlined in the terms of service.  Infested PlayStations are disqualified from future service.
I declined her request to replace her PlayStation.
SIEA appreciates the opportunity to address this matter. Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved. [redacted]Consumer ServicesSony Interactive Entertainment America, LLC

October 17, 2016
 
 
Re:      Case No. [redacted]
Consumer[redacted]
 
 
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# [redacted].
 
SNEA has contacted...

the consumer and provided further information regarding his IP address.
 
 
SNEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 7, 2015/09/15) */
September 15, 2015
Re: Case No. XXXXXXXX
Consumer: Eliot [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Mr. [redacted]'s...

PlayStation is currently being serviced within our service warranty. We appreciate his feedback regarding our service process.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
3 hours call today. no help at all . argumentative hung up on. going in circles. supervisor refused to transfer to mgr. or answer questions. rude.
this is an ongoing nightmare of failed lies and promnises. that never seems to end. sent in ps4 second time in over a month. to get repairs and was told I would get a call from the tech dept at least to tell me if I would be getting the same ps4 back or a new or refurbished one like I requested and was told by the mgr that I would most likly get. also he said I would get a call from a tech because I put a note advising themt o please do that in detail. no call from no one. same generic email stating system is on its way with tracking nbr. then another email 2 dayts later stating same thing except a periphreal is on its way? periphreal? what are they sending me is the mlb 2015 game I was promised. I tried to call back and find out if they already sent my mlb game that I was promised by mgr and they documented in the notes for such nightmare services both customer and repair the. simple questions all of which would not be answered reasons I called . 1. am I getting the same ps4 a new one like I requested or refurbished different one. 2. did u ship my mlb game if not please do. 3. how is the system and game being shipped to me fedex? and if so does it require signature veryimportant because I wont be home to sign. 4. I wanted to know what was fixed on the ps4 both timesi sent them in. all I get is a box with no description what was fixed or even if its the same ps4 or a new one. nothing. just a trackingt number that doesnt even work. please help and please answer these questions., I do not trust ps anymore because I have only had the ps4 for maybe 7 months and it started doing bad things within 2 months that I just dealt with. I send it in for repair and it comes back with more problems than it had going in. and now im being advised but ps isnt sure that it maybe the same one? no one knows anything over here and its showing frustrating when someone pretends to act like they are doing some service to you other than wasting your time and frustrating you even more at their very disingenuine tone and empty canned answers repeated . did I mentino the hold times. refuse to transfer to supervisor and being hung up on 5 times. I didnt swear nothing they just couldnt answer my questions and I kept asking in different ways to see if I could make a connection to this robot person I seem to be talking to . will a human begin who is honest and forthrigh please call me . ti resolve this horrid experience. pleae contact me on my numnber
Final Business Response /* (4000, 21, 2015/10/08) */
October 8, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA is still working with [redacted] to resolve his issue. We are in communication to coordinate a solution.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (3000, 25, 2015/10/12) */
please leave this case is open longer than 10 days from now as im sure it will take longer for them to resolve my ongoing chronic issues/ some new/some old with them.
I would like to add to the case that matthew cunningham instructed me to send in my bluetooth headsets so the "lab" can test them as well as my ps4 which I have done.
as soon as I received the labels I returned them via fed ex. the headsets tracking number is XXXXXXXXXXXX and the s4 tracking number is XXXXXXXXXXXX.
please leave case open for at least another 15 days. I am asking for an extension.
very worried my headsets are going to a different location than my ps4 is. tried calling [redacted] to no avail to make sure this wasn't another mistake because everything that could go wrong so far in this experience has.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

April 3, 2018
Re: Case No. [redacted]
 
Consumer: GARRETT[redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Garrett and confirmed SIEA lifted his account ban. ...


 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew[redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

this company isn't even try g to respond even with the Revdex.com. They are just copy and pasting scripts. This is the worst customer service I have ever seeen. We will let the courts settle it.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

March 24, 2017
Re: Case No. [redacted]
 
Consumer:  [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
I spoke to [redacted] and explained the service technician...

reserves the right to disqualify the PlayStation from service if evidence of infestation is identified.  The decision by the technician is final and the PlayStation cannot be returned for service.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
[redacted]Consumer ServicesSony Interactive Entertainment America, LLC

November 3, 2016
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA has...

contacted the consumer and provided a resolution.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLC

-----Original Message-----
From: [redacted]]
Sent: Wednesday, April 11, 2018 7:06 PM
To: info <[redacted]>
Subject: Closing my case
 
Hi my name is Jacqueline [redacted]
I ask for your help with a problem with PlayStation and they refund...

me my money now I don't have idea how to close my case with Revdex.com.
I really appreciate your help!
Thanks again.
 
Sent from my iPad

April 6, 2017
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA will not be...

able to fulfill the consumer’s request.  The game launched nearly 5 years ago.
 
 
SIEA appreciates the opportunity to address this matter.
  
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here...

April 3, 2018
Re: Case No.[redacted]
 
Consumer: MATTHEW [redacted]
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
I spoke to Matthew and provided a credit for his over charged tax.  I...

also confirmed he will now be charged the correct sales tax for future renewals.
 
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
Matthew [redacted]
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

April 16, 2018
 
 
Re:      Case No. [redacted]
Consumer: Brandon [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted]
 
SIEA contacted...

the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Complaint: [redacted]I am rejecting this response because:  There was no bug infestation.  The person who call only indicated that the system was immediately
returned without even looking at the system is because I informed him that the box was never open and the information form & receipt was
still in the box.  I had the system in the wrapper they sent for about a week before I shipped it off and then put the information form in. There
was no bugs as Sony indicated. If they immediately shipped the system back, where are the bugs. No proof, no evident.  If Sony employees can
see the bugs, why can't the customers.  As you can see below I am not the only customers experiencing this corrupt practice of Sony.  The person
could not tell me why my PS3 is not corrupt.  Not satisfied with this response.  This is a way convenient way for Sony not to honor it warranty!!!
See see other complaints:
(1)If there is a way to post video on here I would love to know because I had a current warranty and sent my playstation to be serviced but Sony gave me a Bogus claim stating there was an insect infestation making me wonder if my house has unfit living statndards. I took the console as directed by Sony to a 'Third Party' to be serviced 2 days after receiving the box and video taped us opening and everything. There was no sign of any bugs, carcasses or droppings. On top of the whole thing almost every screw had stripped inside the machine. I can't believe Sony wont just hold up to their end of the bargain!
(2)SCREW SONY! I WILL NEVER PURCHASE ANOTHER SYSTEM AGAIN! THEY DON'T HONOR THEIR WARRANTY! INSECT INFESTATION??? I DON'T GIVE A **bleep** IF THERE'S 29 BUGS IN IT, SPENDING 400 DOLLARS ON A SYSTEM DESERVES AT LEAST A 100 DOLLAR EFFORT TO FIX IT!!! BLATANT DISREGARD FOR LOYAL CUSTOMERS AND I FOR ONE AM GOING TO MAKE IT MY MISSION TO BRING THIS FAULTY BUSINESS PRACTICE TO IT'S KNEES WITH A CLASS ACTION LAWSUIT! THIS HAS TO STOP!
(3)I just sent my sons ps4 to Sony. The system would shut off 3 seconds of turning on after a pop sound After receiving the box it took 3-4 days for the email conformation saying they received it. But the strange part, after a hour of that email I received another email saying my system was shipped back. After the system was delivered I open the box to see a note saying can't fix insect damage. So I open up my sons system and there's no indication of a insect damage with the system looking amazingly clean on the inside. So after reading these same posts and a lot more on other forums I will sell everything I have with Sony and invest in Xbox one. I feel Sony has become very greedy and far sided to the consumers who buy and support Sony. I own every playstation, I have 3 Sony tvs and a Sony blue ray. So it won't just be playstation items I will no longer buy.
(4)My PS4 was returned from service with nothing but the words "insect damage."
 
This is a common practice of Sony. I think this need to stop!!! Please see my other option on the next steps I can take. Thanks so much.

Initial Business Response /* (1000, 5, 2015/10/30) */
October 30, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Although we appreciate...

[redacted]'s affection for his PlayStation, he will be required to first ship his console to our service center. We will not advance ship a replacement.
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The unit does not work at all, what the [redacted] are u going to fix
Final Business Response /* (4000, 9, 2015/11/11) */
November 11, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
Every qualified PlayStation can be fixed, even PlayStations that 'don't work at all'. We provide a proper Advance Shipping Box to recover your PlayStation, deliver it to our service facility, then qualified trained service technicians replace components with genuine PlayStation parts.
The whole service process takes seven to ten days to complete.
Our full terms of service are here:
https://scea.secure.force.com/service/ServiceSystem
SCEA appreciates the opportunity to address this matter.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Consumer Services
Sony Computer Entertainment America, LLC

January 22, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA...

contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

January 25, 2018
 
 
Re:      Case No. [redacted]
Consumer: [redacted]
 
 
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# [redacted].
 
SIEA...

contacted the consumer and provided a resolution.
 
 
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
 
 
Consumer Services                                   
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 6, 2015/07/07) */
July 7, 2015
Re: Case No. XXXXXXXX
Consumer: [redacted]
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX.
SCEA appreciates...

Mr. [redacted]'s feedback; however, our service center reserves the right to replace his controller with a factory recertified replacement. His Dual Shock 4 controller is covered under the Original Equipment Manufacturer warranty of one year.
SCEA appreciates the opportunity to address this matter and considers the matter closed.
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern:
I accept the response issued by Sony Computer Entertainment America and will be contacting Playstation Customer Service in order to exercise my one year warranty with regards to the defective Dualshock 4 Controllers, as stated in SCEA's response. I would like to thank those at Sony corporate who reached out to me with their kind gestures of good will which is one of the reasons I will remain a Sony customer. However I would like to end this statement by stating for the record that I attempted multiple times to contact someone in a position of authority at both SCEA and Playstation Customer Service via telephone and e-mail and was denied access in each instance when all I requested was a simple dialogue in regards to my issues and that involving the Revdex.com was my only recourse in response to the lack of communication I received from SCEA and that as a customer of over 20 years I find it disturbing the lengths I had to go through in order to find some sort of correspondence in regards to such a trivial issue. I hope that SCEA does indeed take my feedback to heart and learn to better themselves as a company and improve their customer service branch of Playstation. I hope that Sony and I can finally move beyond these issues and continue to have an amicable relationship now and in the future.