Soundworld

April 15,
Revdex.com of Upstate South Carolina
[redacted]
North Church Street, Suite C
Greenville, SC 29601-
[redacted]
[redacted]
[redacted]
We received your 2nd
email regarding [redacted] and appreciate the opportunity to review
If [redacted] would
like to present the subject tires to [redacted] for an inspection in the
next days, then we will be glad to review the condition to see what would be
due under the terms of the warranty He
will need to have the tire dealer contact us at [redacted] Any potential credit would be prorated and
back into Michelin tiresWe will not be able to provide a refund on
competitor's tires already purchased
Sincerely,
[redacted]
Michelin Executive Response Team

August 30, 2017
Revdex.com of Upstate South Carolina
Attn: [redacted]
408 North Church Street, Suite C
Greenville, SC 29601-2149
 
RE: [redacted]
Revdex.com ID#: [redacted]
Michelin File #: [redacted]
 
Dear [redacted],
 
We received your second email regarding Mr. [redacted] and
appreciate the opportunity to respond. 
 
We would like to reiterate that a 33% credit towards
Michelin replacement tires has been authorized by Michelin for Mr. [redacted].
This offer was originally made on 8/22/17 and to be held open for 14 days
after. We will extend this an additional 14 days (expires 9/19/17) in light of
any confusions. We spoke to Holly at [redacted] Toyota and she is aware of the
offer made and willing to process the warranty claim accordingly for Mr.
[redacted].
 
If confusions, concerns or frustrations persist we would like to
extend a second option for Mr. [redacted]. We are willing to reimburse Mr.
[redacted]
the offered 33% credit if he simply purchases the replacement Michelin tires up
front. This would be a direct reimbursement to Mr. [redacted] and the credit would
be on the tire cost alone. Mr. [redacted] can fax a copy of his invoice to
1-864-[redacted] in order for us to review, document, calculate the appropriate
reimbursement amount and request a check to be sent. 
 
 
Sincerely,
 
Jon
Executive Response Team
Michelin North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 1, 2018   Revdex.com of Upstate South Carolina 408 North Church Street, Suite C Greenville SC 29601-2149   Attention: Cindy R[redacted]                RE: Consumer: [redacted]...

[redacted]                               Revdex.com ID# [redacted] Michelin File # [redacted] Dear Cindy, We received your email regarding Ms. [redacted]’s complaint and appreciate the opportunity to respond.  The BFGoodrich mileage warranty for the rear tires on a split fitment (different size tires on front and rear) is 50% of the standard mileage warranty.  The BFG g-Force Comp-2 A/S is covered by a 45,000 mileage warranty.  Therefore, the mileage warranty on the rear tires is 22,500 miles. We spoke with Ms. [redacted] on May 1 and explained the above.  We were able to resolve her complaint by extending some additional credit as goodwill on the replacement of the 2 BFGoodrich tires.   Sincerely, Gregg K[redacted] Executive Response Team Michelin North America